Ford Contour vs Toyota Sienna

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Ford Contour	Toyota Sienna
Complaints on file	4,570	10,828
Model years covered	1993–2001	1996–2020
Worst model year	1995	2011
Best model year	1994	2020
Crashes reported	211	558
Fires reported	167	117
Injuries reported	174	549
Deaths reported	6	10
Most complained-about part	Engine & Cooling	Body & Structure
Share of complaints involving harm	12.2%	11.4%

Ford Contour by year

5 13 1,323 858 314 1,189 616 248 4

93 94 95 96 97 98 99 00 01

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 704 15.4%

Electrical System 646 14.1%

Transmission & Drivetrain 435 9.5%

Brakes 366 8.0%

Suspension 305 6.7%

Fuel & Propulsion 284 6.2%

Windows, Mirrors & Wipers 232 5.1%

Body & Structure 231 5.1%

Toyota Sienna by year

3 2 352 250 459 238 225 124 2,588 1,418 1,284 450 570 270 227 814 333 227 210 293 98 201 86 58 48

96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Body & Structure 2,801 25.9%

Airbags 886 8.2%

Doors, Latches & Locks 791 7.3%

Electrical System 708 6.5%

Other & Unspecified 616 5.7%

Brakes 590 5.4%

Transmission & Drivetrain 559 5.2%

Engine & Cooling 553 5.1%