Owners have filed 840 complaints
about the 1998 Dodge Caravan with NHTSA between 1998 and 2019.
The largest single group is the engine & cooling.
Across this model's run it ranks 4 of 23 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 85
Against the median year of the Dodge Caravan. 50 means typical for this
model; 100 means roughly double.
Severity — 78
15.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 13
7% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
8228.2%
Belts AND Associated Pulleys
4615.8%
Engine
4214.4%
Frontal
3211.0%
Horn
289.6%
Gasoline
248.2%
AIR Conditioner
196.5%
Front
186.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
41.6%
10,000 – 24,999 miles
62.5%
25,000 – 49,999 miles
249.9%
50,000 – 74,999 miles
7229.6%
75,000 – 99,999 miles
5121.0%
100,000 – 149,999 miles
6225.5%
150,000+ miles
249.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 1998peak 19Apr 2019
NHTSA investigations into the 1998 Dodge Caravan
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04013Opened 4 Jun 2004Closed 25 May 2005AIR BAGS:FRONTAL
DRIVER AIR BAG CLOCKSPRING FAILURE
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECT...
RQ04001Opened 28 Jan 2004Closed 4 Jun 2004AIR BAGS:FRONTAL
DRIVER AIR BAG CLOCKSPRING FAILURE
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
PE02004Opened 16 Jan 2002Closed 11 Mar 2002SEAT BELTS:REAR/OTHER
REAR SEAT BELT MALFUNCTION
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIV...
EA01007Opened 21 Feb 2001Closed 22 Nov 2002ELECTRICAL SYSTEM
AIR BAG CLOCKSPRING
RQ00008Opened 9 Mar 2000Closed 18 Mar 2002VEHICLE SPEED CONTROL:LINKAGES
DC MINIVAN FUEL INJECTOR RAIL LEAK
EA99013Opened 11 Jun 1999Closed 10 Aug 2001FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
POST COLLISION FUEL SYSTEM
PE99010Opened 3 Feb 1999Closed 11 Jun 1999FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
POST-COLLISION FUEL SYSTEM INTEGRITY
Recalls on the 1998 Dodge Caravan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
10E034000
EQUIPMENT
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.
Risk: IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
09E025000
EXTERIOR LIGHTING:HEADLIGHTS
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
07E104000
VISIBILITY:GLASS, SIDE/REAR
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
06E091000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CERTAIN AIRTEX FUEL PUMP MODULES, P/NOS. E7089M, E7094M, E7113M, AND E7129M, MANUFACTURED BETWEEN JUNE 1 AND SEPTEMBER 24, 2006. THESE FUEL PUMP MODULES WERE SOLD AS AFTERMARKET FOR USE IN CERTAIN DAIMLERCHRYSLER VEHICLES LISTED ABOVE. SILICONE MATERIAL USED IN MANUFACTURE OF THE FLAPPER VALVE WAS OUT-OF-SPECIFICATION, LEADING TO EXCESS SWELL OF THE FLAPPER VALVE RESTRICTING THE FLOW OF FUEL TO THE FUEL PUMP MODULE.
Risk: FUEL RESTRICTION COULD RESULT IN LOSS OF POWER AND/OR ENGINE STALL, POSSIBLY RESULTING IN A VEHICLE CRASH.
06E022000
SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
06E023000
EXTERIOR LIGHTING:HEADLIGHTS
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
04V480000
AIR BAGS
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Risk: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2004366237,695 units in Canada
Airbag
On certain vehicles, increased clockspring terminal resistance or a back-winding condition of the clockspring may cause the airbag warning lamp to illuminate. Until the problem is remedied, the drivers airbag will not deploy as required in a frontal crash, increasing the risk of injury to the seat occupant. Correction: Dealers will replace the clockspring assembly on vehicles with less than 115 000 kms. Owners of vehicles with over 115 000 kms will be offered extended lifetime warranty on the clockspring.
Recall 2002201240,667 units in Canada
Airbag
On certain vehicles, the clockspring assembly may have been backwound during the vehicle assembly process. This could illuminate the air bag warning lamp and may eventually result in a driver's air bag open circuit. Correction: Dealers will replace the clockspring assembly on vehicles with less then 115 000 kms. Owners of vehicles with over 115 000 kms will be offered extended lifetime warranty on the clockspring.
Recall 2002048124,583 units in Canada
Accessories
On certain short wheel base mini vans the D-pillar mastic sound barrier patch can loosen and drop into the rear outboard seat belt assembly, causing the seat belt to become inoperative. In the event of a collision, the seat occupant may not be properly restrained, increasing the risk of personal injury. Correction: Dealers will replace the mastic patches with foam blockers and inspect and replace all 3rd row seat belt assemblies.
Recall 2000215183,085 units in Canada
Fuel System
On certain vehicles equipped with the 3.3L or 3.8L engine the Nitrile "O-ring" seals used in the fuel rail may degrade over time and extended exposure to elevated temperatures. This could result in fuel leakage, and, in the presence of an ignition source, an underhood fire could occur. Correction: External seals will be installed at both of the fuel rail crossover tube joints. If the crossover tube joints are leaking or red rust exists in the area, the fuel rail assembly must be replaced.
Recall 199723540 units in Canada
Seats And Restraints
The shoulder harness restraint webbing may have been incorrectly routed around the metal reinforcement bar in the integrated child seats. As a result, the child seat occupant may not be adequately retrained in the event of a collision. Correcton: Intergrated child seat modules will be inspected for the correct touring of the shoulder belt webbing and improperly routed components will be corrected.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 135,000 milesZanesville, OHCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 1998 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. THE FRONT END WAS SEVERELY DAMAGED. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE PASSENGER SIDE AIR BAG DEPLOYED ALTHOUGH NO PASSENGER WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED. THE DRIVER SUSTAINED A HEAD LACERATION ABOVE THE RIGHT EYE, A CONCUSSION, A BRUISED HEART AND LUNG, LEFT KNEE LACERATION, AND CHEST BRUISES FROM THE SEAT BELTS. ALSO, BOTH WRISTS AND ELBOWS WERE INJURED. A POLICE REPORT WAS FILED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 135,000.
NHTSA complaint #11160520 — an unverified report by a vehicle owner.
at 16,000 milesBaton Rouge, LAFire
SEATS
ONLY A BLOCK OR 2 FROM HOME, DOING 20 MPH THERE WAS THE SMELL OF SMOKE THEN FLAMES SHOT OUT FROM UNDER THE DRIVERS SEAT. WE BAILED FROM THE VAN AND BEFORE 911 COULD BE CALLED THE VAN WAS ENGULFED IN FLAMES. A TOTAL LOSS.
NHTSA complaint #10617741 — an unverified report by a vehicle owner.
at 130,000 milesHancock, WIFire
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT A FIRE BEGAN ON TOP OF THE FUEL TANK AFTER REFUELING AND THE VEHICLE EXPLODED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE PRIOR TO THE EXPLOSION AND STATED THAT THERE WERE NO FUEL SYSTEM FAILURES PRIOR TO THE EXPLOSION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10415219 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1998 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY CAUGHT FIRE. THE FIRE BEGAN UNDER THE HOOD. A FIRE REPORT WAS FILED. ONLY THE ENGINE WAS DESTROYED BUT THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000.
NHTSA complaint #10334214 — an unverified report by a vehicle owner.
at 148,000 milesBrandon, FLFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1998 DODGE CARAVAN. AFTER PARKING AND EXITING THE VEHICLE, THE CONTACT NOTICED FLAMES RISING FROM UNDER THE HOOD. WHILE INSIDE THE PASSENGER COMPARTMENT, THE DRIVER FELT HEAT UNDERNEATH HER FEET. THE VEHICLE WAS TOWED TO A GARAGE AND LABELED AS DESTROYED. THE FUEL PUMP AND RADIATOR WERE PREVIOUSLY REPLACED. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 148,000.
NHTSA complaint #10205332 — an unverified report by a vehicle owner.
at 165,000 milesHouston, TXCrash1 injured
SEATS
TL*THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT HIS VEHICLE WAS REAR ENDED BY AN AMBULANCE. THE CRASH CAUSED HIM TO LIE FLAT ON HIS BACK AND THE SEAT TO BEND BACKWARDS. THE VEHICLE WAS DESTROYED. HE ATTEMPTED TO PULL THE SEAT UPRIGHT, BUT COULD NOT BECAUSE THE SEAT FAILED IN THE DOWNWARD POSITION. THE CONTACT SUSTAINED A CONCUSSION, NERVE DAMAGE TO THE LOWER BACK, WALKING IMMOBILITY, AND SHOOTING PAINS UP AND DOWN HIS LEFT SIDE. A POLICE REPORT WAS FILED. THE MANUFACTURER STATED THAT UNLESS HE HAS THE DAMAGED SEAT TO BE REPAIRED, THEY HAVE NO WORDS OR ASSISTANCE FOR HIM. THE CURRENT AND FAILURE MILEAGES WERE 165,000.
NHTSA complaint #10197076 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
RED House, WV
AIR BAGS
AIRBAG LIGHT ON NO TURN SIGNALS AND NO REVERSE LIGHTS DUE TO FAILED AIRBAG CLOCKSPRING
NHTSA complaint #11196029 — an unverified report by a vehicle owner.
RED House, WV
EXTERIOR LIGHTING
AIRBAG LIGHT ON NO TURN SIGNALS AND NO REVERSE LIGHTS DUE TO FAILED AIRBAG CLOCKSPRING
NHTSA complaint #11196029 — an unverified report by a vehicle owner.
RED House, WV
ELECTRICAL SYSTEM
AIRBAG LIGHT ON NO TURN SIGNALS AND NO REVERSE LIGHTS DUE TO FAILED AIRBAG CLOCKSPRING
NHTSA complaint #11196029 — an unverified report by a vehicle owner.
at 135,000 milesZanesville, OHCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 1998 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. THE FRONT END WAS SEVERELY DAMAGED. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE PASSENGER SIDE AIR BAG DEPLOYED ALTHOUGH NO PASSENGER WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED. THE DRIVER SUSTAINED A HEAD LACERATION ABOVE THE RIGHT EYE, A CONCUSSION, A BRUISED HEART AND LUNG, LEFT KNEE LACERATION, AND CHEST BRUISES FROM THE SEAT BELTS. ALSO, BOTH WRISTS AND ELBOWS WERE INJURED. A POLICE REPORT WAS FILED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 135,000.
NHTSA complaint #11160520 — an unverified report by a vehicle owner.
at 104,580 milesRochester, NY
AIR BAGS
THE INDICATOR LAMP AIR BAG IS ON CONTINUOUSLY. I DRIVE A VEHICLE ALL THE TIME, AND MY TRIP 50% HIGHWAY AND 50% CITY.
NHTSA complaint #11052123 — an unverified report by a vehicle owner.
Carbondale, PA
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES, BUT THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10917173 — an unverified report by a vehicle owner.
at 150,000 milesUhrichsville, OH
STEERING
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHEN DRIVING ON WET ROADS, THE POWER BRAKES AND STEERING FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10819663 — an unverified report by a vehicle owner.
at 150,000 milesUhrichsville, OH
SERVICE BRAKES
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHEN DRIVING ON WET ROADS, THE POWER BRAKES AND STEERING FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10819663 — an unverified report by a vehicle owner.
Wilmington, NC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05/20/15 *BF UPDATED 11/19/15
NHTSA complaint #10703316 — an unverified report by a vehicle owner.
at 55,000 milesRichwood, NY
AIR BAGS
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
NHTSA complaint #10676972 — an unverified report by a vehicle owner.
at 132,000 milesLAS Vegas, NV
VEHICLE SPEED CONTROL
I WAS BACKING OUT OF A PARKING SPACE IN 2012, WHEN THE BRAKES COMPLETELY FAILED, I HAD TO PUT MY VEHICLE INTO GEAR IN ORDER FOR IT TO STOP. EVEN THOUGH I WAS ONLY GOING 5 MPH OR LESS, I WAS ON A DOWNHILL SLOPE. THERE WASN'T AN ACCIDENT NOR ANY DAMAGE, SO I DON'T HAVE THAT TO REPORT. THE VAN WAS TAKEN TO TOWBIN DODGE IN HENDERSON, NV THAT WEEKEND I BELIEVE AND I WAS TOLD THAT THE RECALL DEFECT HAD BEEN FIXED. HOWEVER, THE HORN, AIRBAG LIGHT AND ABS STILL DO NOT WORK. MY VIN #[XXX], MY QUESTION IS THIS. IF THE RECALL PROBLEM IS STILL DEFECTIVE EVEN THOUGH IT'S BEEN REPAIRED, WHAT AM I SUPPOSED TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10672754 — an unverified report by a vehicle owner.
at 132,000 milesLAS Vegas, NV
ELECTRICAL SYSTEM
I WAS BACKING OUT OF A PARKING SPACE IN 2012, WHEN THE BRAKES COMPLETELY FAILED, I HAD TO PUT MY VEHICLE INTO GEAR IN ORDER FOR IT TO STOP. EVEN THOUGH I WAS ONLY GOING 5 MPH OR LESS, I WAS ON A DOWNHILL SLOPE. THERE WASN'T AN ACCIDENT NOR ANY DAMAGE, SO I DON'T HAVE THAT TO REPORT. THE VAN WAS TAKEN TO TOWBIN DODGE IN HENDERSON, NV THAT WEEKEND I BELIEVE AND I WAS TOLD THAT THE RECALL DEFECT HAD BEEN FIXED. HOWEVER, THE HORN, AIRBAG LIGHT AND ABS STILL DO NOT WORK. MY VIN #[XXX], MY QUESTION IS THIS. IF THE RECALL PROBLEM IS STILL DEFECTIVE EVEN THOUGH IT'S BEEN REPAIRED, WHAT AM I SUPPOSED TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10672754 — an unverified report by a vehicle owner.
at 132,000 milesLAS Vegas, NV
SERVICE BRAKES
I WAS BACKING OUT OF A PARKING SPACE IN 2012, WHEN THE BRAKES COMPLETELY FAILED, I HAD TO PUT MY VEHICLE INTO GEAR IN ORDER FOR IT TO STOP. EVEN THOUGH I WAS ONLY GOING 5 MPH OR LESS, I WAS ON A DOWNHILL SLOPE. THERE WASN'T AN ACCIDENT NOR ANY DAMAGE, SO I DON'T HAVE THAT TO REPORT. THE VAN WAS TAKEN TO TOWBIN DODGE IN HENDERSON, NV THAT WEEKEND I BELIEVE AND I WAS TOLD THAT THE RECALL DEFECT HAD BEEN FIXED. HOWEVER, THE HORN, AIRBAG LIGHT AND ABS STILL DO NOT WORK. MY VIN #[XXX], MY QUESTION IS THIS. IF THE RECALL PROBLEM IS STILL DEFECTIVE EVEN THOUGH IT'S BEEN REPAIRED, WHAT AM I SUPPOSED TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10672754 — an unverified report by a vehicle owner.
at 150,677 milesWestminster, CA
STEERING
I AM THE SECOND OWNER OF A 1998 DODGE CARAVAN AND BOUGHT A CARFAX REPORT WHEN PURCHASING WHICH WAS CLEAN SHOWING NO ACCIDENTS, NO PROBLEMS. THE ONE RECALL ALERT ON THIS YEAR AND MODEL WAS TAKEN CARE OF PREVIOUSLY. THE CAR HAS GENERALLY BEEN DEPENDABLE, OTHER THAN ONGOING PROBLEMS WITH THE INSTRUMENT CLUSTER WHICH FAILS INTERMITTENTLY AND ALL THE PANEL LIGHTS GO OFF. ON JANUARY 6TH, 2015 I WAS SHOPPING NOT FAR FROM HOME AND UPON EXITING THE STORE PARKING LOT TO LEAVE (2-3 MPH) TURNING THE WHEEL NORMALLY WHILE BACKING UP FROM MY SPACE, THE ENTIRE STEERING WHEEL JUST FELL INTO MY HANDS LEAVING IT ATTACHED BY ONLY A FEW WIRES. THERE WAS NO PRIOR WARNING OF THE UPCOMING FAILURE, NO SHAKING, NO WOBBLE, NOTHING.I AM A SENIOR AND WAS IN THE CAR ALONE. LUCKILY, SOME STRANGERS HELPED PUSH ME BACK INTO PARKING SPACE BY HOLDING AND TURNING THE STEERING WHEEL IN PLACE, AS IT WOULD NOT SNAP BACK IN. THE TOW TRUCK DRIVER STATED THAT IN HIS CAREER HE HAD NEVER SEEN THIS, MY EXPERIENCED MECHANIC SAID THE SAME. THE CAR IS CURRENTLY IN THE SHOP. THE ENTIRE COLUMN HAS TO BE REPLACED, THE CLOCK SPRING, ETC. AND EVEN WITH USED PARTS IT WILL BE COSTLY. I LIVE IN THE LA AREA WITH A LOT OF TRAFFIC ON EVERY STREET. WHAT FRIGHTENS ME IS THAT I WOULD LIKELY HAVE BEEN KILLED HAD THIS HAPPENED WHILE DRIVING, AND ESPECIALLY SINCE I HAD FIRST PLANNED ON GOING TO A MALL VIA FREEWAY. THIS WAS A TRAGIC ACCIDENT WAITING TO HAPPEN. HOW MANY MORE OF THESE STEERING WHEELS HAVE FALLEN OFF UNREPORTED? HOW MANY MORE ARE READY TO OCCUR TO SOME UNLUCKY DRIVER?
NHTSA complaint #10671050 — an unverified report by a vehicle owner.
at 119,000 milesGarden City, NY
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. WHILE DRIVING 40 MPH OVER A PUDDLE, THE SERPENTINE TIME BELT DETACHED FROM THE ENGINE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
NHTSA complaint #10670100 — an unverified report by a vehicle owner.
at 116,850 milesYorba Linda, CA
ELECTRICAL SYSTEM
THE LOS ANGELES CBS AFFILIATE STATION AIRED A STORY ABOUT CHRYSLER VEHICLES YEAR 2007 TO 2012 THAT WERE BEING INVESTIGATED FOR A POTENTIAL RECALL. THE PROBLEM IS A FAULTY TIPM, ALSO KNOWN AS A POWERTRAIN CONTROL MODULE. VEHICLE OWNERS REPORT INSTRUMENT PANEL PROBLEMS, GAUGES NOT WORKING, AIRBAG NOT WORKING, WINDSHIELD WIPERS OPERATING WITHOUT BEING TURNED ON, PROBLEMS STARTING THE VEHICLE, AND SO ON. I HAVE A 1998 DODGE GRAND CARAVAN WITH MANY OF THESE SAME PROBLEMS/SYMPTOMS. I SPENT $212 ON INSPECTION AND DIAGNOSIS FEES. PEP BOYS TOLD ME THAT THE PROBLEM WAS THE POWERTRAIN CONTROL MODULE AND IT WOULD TAKE A PROHIBITIVELY HIGH PRICE TO REPLACE. MY VEHICLE HAS RECENTLY EXPERIENCED PROBLEMS SIMILAR TO THE ONES DESCRIBED ABOVE: FUEL GAUGE NOT CONSISTENTLY SHOWING THE CORRECT AMOUNT OF FUEL IN THE TANK; THE AIRBAG AND HORN NOT WORKING; THE WIPERS OCCASIONALLY OPERATE WITHOUT BEING TURNED ON; THE POWER DOOR LOCKS DO NOT WORK PROPERLY WHEN VEHICLE IS BEING LOCKED & UNLOCKED WITH THE KEY; THE HEATER OPERATES WITHOUT BEING TURNED ON, AND SO ON. I WAS WONDERING IF THIS INFORMATION CAN BE USED SENT TO THE MANUFACTURER OR COMPARED IN INFORMATION SUBMITTED BY OTHER CHRYSLER OWNERS. THE POWERTRAIN CONTROL MODULE IS A DURABLE PART, IT SHOULD OPERATE WELL FOR THE LIFE OF THE VEHICLE. I'M WONDERING IF THERE IS ANY INVESTIGATION GOING ON WHICH MAY LEAD TO A RECALL. THANK YOU FOR YOUR ATTENTION.
NHTSA complaint #10629002 — an unverified report by a vehicle owner.
at 99,000 milesLOS Angeles, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH THE ENGINE STALLED. THE INSTRUMENT PANEL WAS INOPERABLE THE FUEL GAUGE WAS INACCURATE. THE CONTACT COULD NOT RESTART THE VEHICLE AND THE INSTRUMENT PANEL LIGHTS WERE BLINKING ON AND OFF. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TOWED FOUR TIMES TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TOWED TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE WAS 99,000. UPDATED 09/15/14
NHTSA complaint #10619332 — an unverified report by a vehicle owner.
at 99,000 milesLOS Angeles, CA
ENGINE
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH THE ENGINE STALLED. THE INSTRUMENT PANEL WAS INOPERABLE THE FUEL GAUGE WAS INACCURATE. THE CONTACT COULD NOT RESTART THE VEHICLE AND THE INSTRUMENT PANEL LIGHTS WERE BLINKING ON AND OFF. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TOWED FOUR TIMES TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TOWED TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE WAS 99,000. UPDATED 09/15/14
NHTSA complaint #10619332 — an unverified report by a vehicle owner.
at 16,000 milesBaton Rouge, LAFire
SEATS
ONLY A BLOCK OR 2 FROM HOME, DOING 20 MPH THERE WAS THE SMELL OF SMOKE THEN FLAMES SHOT OUT FROM UNDER THE DRIVERS SEAT. WE BAILED FROM THE VAN AND BEFORE 911 COULD BE CALLED THE VAN WAS ENGULFED IN FLAMES. A TOTAL LOSS.
NHTSA complaint #10617741 — an unverified report by a vehicle owner.
at 119,000 milesBAY Shore, NY
POWER TRAIN
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT WAS TRAVELING 5 MPH WHEN THE SERPENTINE BELT BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 120,000.
NHTSA complaint #10587870 — an unverified report by a vehicle owner.
at 119,000 milesBAY Shore, NY
ENGINE
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT WAS TRAVELING 5 MPH WHEN THE SERPENTINE BELT BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 120,000.
NHTSA complaint #10587870 — an unverified report by a vehicle owner.
Weirton, WV
ELECTRICAL SYSTEM
I HAVE A 98 DODGE CARAVAN IT HAS NO DASH LIGHTS PARKING LIGHTS OR HORN. I HAVE NO IDEA WHAT IT COULD BE.
NHTSA complaint #10575055 — an unverified report by a vehicle owner.
Canoga Park, CA
STEERING
THE BELT KEEPS SLIPPING OFF ON MY DODGE CARAVAN. THIS HAS BEEN CONTINUAL. THE FORUMS ARE FULL OF THESE COMPLAINTS. IT IS THE SERPENTINE BELT. I HAVE BEEN BACK AND FORTH TO THE MECHANIC. THEY TRY EVERYTHING, BUT WHEN IT IS WET, IT COMES OFF. I EVEN TRY NOT TO DRIVE IN RAIN, BUT AFTER THE RAINS, I DRIVE A SHORT DISTANCE AND ITS OFF AGAIN., I CALLED THE DEALERSHIP THAT SEEMS TO TAKE NO RESPONSIBILITY FOR THIS. THIS IS REALLY DANGEROUS, AS IT IS VERY HARD TO TURN THE WHEEL. FORTUNATELY SO FAR, I HAVE NOT BEEN GOING AT SPEED DURING THESE INCIDENTS. I HAD THE TENSIONERS TIGHTENED AGAIN LAST MONTH, AND ITS OFF AGAIN.
NHTSA complaint #10566696 — an unverified report by a vehicle owner.
at 136,000 milesPAW PAW, MI
ENGINE
DRIVING DURING HEAVY RAIN/SNOW OR GOING THROUGH STANDING WATER, THE SERPENTINE BELT SLIPS OFF OF THE PULLEYS. THIS LEADS TO A LOSS OF POWER STEERING, POWER BRAKES AND ENGINE COOLING. MILEAGE AND DATE ARE APPROXIMATE. MULTIPLE OCCURRENCES.
NHTSA complaint #10546432 — an unverified report by a vehicle owner.
at 117,000 milesRosedale, MD
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SWERVED TO THE RIGHT LANE INDEPENDENTLY. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED CORROSION THROUGHOUT THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
NHTSA complaint #10514038 — an unverified report by a vehicle owner.