Owners have filed 1,420 complaints
about the 2004 Dodge Durango with NHTSA between 2004 and 2024.
The largest single group is the engine & cooling.
Across this model's run it ranks 2 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Dodge Durango. 50 means typical for this
model; 100 means roughly double.
Severity — 76
14.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 33
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Engine
7639.0%
Instrument Cluster/Panel
3719.0%
Automatic Transmission
2613.3%
Body
189.2%
Interior/Under Dash
178.7%
Wiring
84.1%
Gasoline
73.6%
Ignition
63.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
343.0%
1,000 – 9,999 miles
665.9%
10,000 – 24,999 miles
857.6%
25,000 – 49,999 miles
1079.5%
50,000 – 74,999 miles
12310.9%
75,000 – 99,999 miles
19016.9%
100,000 – 149,999 miles
36432.4%
150,000+ miles
15513.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2004peak 24Oct 2024
NHTSA investigations into the 2004 Dodge Durango
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
EA15001Opened 24 Feb 2015Still openAIR BAGS
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
EA06004Opened 9 Mar 2006Still openSTEERING
STEERING WHEEL AND STEERING SHAFT BOLTS
ON MARCH 9, 2006 ODI UPGRADED PRELIMINATRY EVALUATION PE05-056 TO ENGINEERNING ANALYSIS EA06-004 TO INVESTIGATE ALLEGATIONS OF LOOSE OR MISSING STEERING SHAFT COUPLING BOLTS AND STEERING COLUMN RETAINING BOLTS IN MODEL YEAR (MY) 2004 THROUGH 2006 DODGE DURANGO SPORT UTILITY VEHICLES AND MY 2005 THROUGH 2006 DODGE DAKOTA PICKUP TRUCKS.EITHER CONDITION COULD RESULT IN A LOSS OF STEERING CONTROL.ALTHOUGH ODI IDENTIFIED SOME QUALITY ISSUES IN THE MANUFACTURING PROCESSES FOR THE DAKOTA AND DURANGO VEHICLES, THE DATA DO NOT INDICATE THAT A SAFETY DEFECT TREND IS PRESENT IN EITHER POPULATION.THE FAIL...
PE14016Opened 11 Jun 2014Closed 2 Mar 2015AIR BAGS
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
EA06015Opened 28 Aug 2006Closed 15 Mar 2007ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL FIRES
THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE COVERED UNDER A PRIOR RECALL (RECALL 03V528) BY DAIMLER CHRYSLER (DCC) TO CORRECT A CRACKED CAPACITOR IN THE IP.DCC HAS NOW IDENTIFIED ANOTHER CONDITION THAT CAN CAUSE OVERHEATING OF AN INTEGRATED CIRCUIT THAT CONTROLS INTERIOR LIGHTING.THIS CONDITION AFFECTS CERTAIN MODEL YEAR 2004-2006 DODGE DURANGO VEHICLES.DCC'S MARCH 6, 2007 LETTER TO THE AGENCY STATES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT LOCATED IN THE INSTRUMENT CLUSTER MAY OVERHEAT AND R...
RQ06006Opened 5 May 2006Closed 28 Aug 2006ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL FIRES
THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE RECALLED(RECALL 03V528) BY DAIMLERCHRYSLER (DCC) TO CORRECT A DEFECT THAT CAUSED IP FIRES.THE RECALL CORRECTED A DEFECT CAUSED BY A CERTAIN CAPACITOR ON THE IP PRINTED CIRCUIT BOARD (PCB) THAT COULD CRACK AND OVERHEAT.THE FIRE COULD OCCUR WITHOUT WARNING WHILE THE VEHICLE IS PARKED OR IN USE.THE RECALL REMEDY WAS TO REMOVE THE CAPACITOR FROM THE IP.IPS USED FOR VEHICLES PRODUCED AFTER THE RECALL (DECEMBER 2003) DID NOT CONTAIN THE CAPACITOR.ODI HAS ALSO RECEIVED REPO...
EA05018Opened 2 Nov 2005Closed 29 Aug 2007POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ENGINE STALL
ANALYSIS OF THE COMPLAINT, FIELD REPORT AND WARRANTY DATA SHOWS THAT THE MAJORITY OF STALLING INCIDENTS IN THE SUBJECT VEHICLES APPEAR TO BE RELATED TO THE ENGINE CALIBRATION CONCERNS THAT DAIMLERCHRYSLER ADDRESSED WITH SERVICE BULLETINS RELEASING REVISED PCM SOFTWARE.ANALYSIS OF THE COMPLAINTS AND ODI'S SURVEY OF OWNERS OF VEHICLES THAT RECEIVED ENGINE MANAGEMENT SOFTWARE UPDATES UNDER TSB #18-013-05 SHOW THAT THESE STALLING INCIDENTS HAVE THE FOLLOWING CHARACTERISTICS: - THEY OCCUR AT LOW SPEEDS, OFTEN DURING PARKING LOT ORDRIVEWAY MANEUVERS; - THEY OCCUR DURING DECELERATIONS, SUCH AS BRAKIN...
PE05056Opened 26 Oct 2005Closed 9 Mar 2006STEERING
STEERING WHEEL AND SHAFT BOLTS
ON OCTOBER 26, 2005 ODI OPENED PE05-056 TO INVESTIGATE ALLEGATIONS OF LOOSE OR MISSING STEERING WHEEL OR STEERING SHAFT COUPLING BOLTS IN MODEL YEAR (MY) 2004 AND 2005 DODGE DURANGO SPORT UTILITY VEHICLES AND MY 2005 DODGE DAKOTA PICKUP TRUCKS MANUFACTURED BY DAIMLERCHRYSLER CORPORATION (DCC).DURING PE05-056 ODI IDENTIFIED 3 OWNER COMPLAINTS TO ODI OR DCC, 21 FIELD REPORTS TO DCC AND 142 WARRANTY CLAIMS RELATED TO THE ALLEGED DEFECT CONDITIONS.THE REPORTS AND CLAIMS INCLUDED 8 INCIDENTS OF EITHER STEERING WHEEL SEPARATION OR STEERING SHAFT DECOUPLING WHILE DRIVING DUE TO LOOSE OR MISSING BOLTS...
Recalls on the 2004 Dodge Durango
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
17V824000
EQUIPMENT
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
16V352000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mits
Risk: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
15V313000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
14V770000
AIR BAGS
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
07V092000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
Risk: THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
04V578000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
Risk: THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
04V020000
VEHICLE SPEED CONTROL:CABLES
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
Risk: THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20176637,391 units in Canada
Accessories
On certain vehicles equipped with the Roadside Emergency Kit containing a Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. Also, the nozzle may detach from the valve assembly with enough force that it could cause injury, and fail to discharge. In case of fire, failure of the extinguisher to function could result in injury and/or property damage. Correction: Dealers will replace the suspect Kidde fire extinguisher with a new Kidde fire extinguisher with a steel nozzle. For more information about recalled fire extinguishers, please visit <a href="https://inmarmarketaction.com/kidde/Kidde284CA/">www.kidde.com</a>.
Recall 2016265459,492 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 2015228374,508 units in Canada
Airbag
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall supersedes special service campaign 2015-003. Correction: Dealers will replace airbag inflators. All vehicles having received a replacement inflator as part of the previous special service campaign will have a replacement inflator installed.
Recall 20150941,000 units in Canada
Airbag
Fiat Chrysler Automobiles (FCA) Canada is conducting a voluntary Safety Improvement Program involving Takata passenger airbag inflators installed in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States. Fiat Chrysler Automobiles (FCA) will replace the passenger inflator on affected vehicles. Owners who believe their vehicles may have been originally purchased or registered in Florida, Hawaii, Puerto Rico, U.S. Virgin Islands, Texas, Mississippi, Alabama, Louisiana, Georgia, Guam, American Samoa and Saipan should contact a Fiat Chrysler Automobile (FCA) dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: This Safety Improvement Campaign is superseded by recall 2016-265 (FCA Recall S43). Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2016265">recall 2016265</a> for more information.
Recall 20150931,000 units in Canada
Airbag
Fiat Chrysler Automobiles (FCA) Canada is conducting a voluntary Safety Improvement Program involving Takata driver and/or passenger airbag inflators installed in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States. Fiat Chrysler Automobiles (FCA) will replace the driver and/or passenger inflator on affected vehicles, depending on the vehicle involved. Owners who believe their vehicles may have been originally purchased or registered in Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands should contact a Fiat Chrysler Automobile (FCA) dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: For the 2003 model year Dodge RAM, only the passenger side inflator would need replacement. Additional Note: This special service campaign was replaced by recalls 2015094 and 2015228. Please see these recalls for more information: <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2015094">Click here for more information on the 2015094 recall</a> <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2015228">Click here for more information on the 2015228 recall</a>
Recall 2015003258,600 units in Canada
Airbag
Chrysler Canada is conducting a voluntary Safety Improvement Campaign concerning the driver's airbag inflator on certain vehicles equipped with Takata airbags. Chrysler Canada will replace the driver's inflator on affected vehicles. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: This special service campaign was replaced by recall 2015228. Please see recall 2015228 for more information: <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2015228">Click here for more information</a>
Recall 200705813,308 units in Canada
Electrical
On certain vehicles, the instrument cluster circuit that controls interior lighting may overheat and cause an instrument panel fire. Correction: Dealers will inspect and, if necessary, replace the instrument cluster assembly. If the cluster shows no evidence of damage, it will be re-programmed to prevent this condition. In addition, all vehicles will receive a modification that directs interior lighting to a portion of the integrated circuit with additional current carrying capacity.
Recall 20044312,812 units in Canada
Electrical
On certain vehicles equipped with 4.7L or 5.7L engines, the positive battery cable could contact the front system upper control arm mounting bracket. Over time, this condition could abrade the cable and cause a short circuit which could result in an underhood fire. Correction: Dealers will reposition and secure the cable away from the control arm mounting bracket.
Reports where the owner recorded a crash, a fire, an injury or a death.
George, IACrash
VEHICLE SPEED CONTROL
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
George, IACrash
ELECTRICAL SYSTEM
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
George, IACrash
SERVICE BRAKES
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
Anniston, ALFire
ELECTRICAL SYSTEM
Was sitting at a traffic light and a driver pull up beside me on my drive side, and ask me was my car running hot because she saw that it was smokeing, and i told her no it's not running hot and i would check it out at the service station down the street. before i could pull off another car pull up on my passenger side and said that my car was on fire and that i needed to get out before it blows up and get on the ground. i got out and look on the passenger side and saw that it was on fire , i saw fire droping on the ground like plastic melting . and said to myself that it might be a electrical fire so i was going to disconnect the battery as i walk back to the front of the car i saw withe smoke coming out from under the hood near the windshiled on the passenger side and before i could get to the front it turn to black smoke in and few seconds later it was on fire by the time i walk over to the dirver side. call 911 police got there frist in about 7 min it was so hot that it melting the windshiled i move to the other of the building that it was on the side of and look on as it burn fire department came, and in ten minutes the A/C lines popped and i heard the battery pop. the fire department put it out in about 3 sec . in ten minutes it had burn up just greatful to god i got out to look before trying to go to the service satation and ended up dead from blowing up the service station. i had taken it to McSweeney CHRYSLER DODGE Jeep RAM. ON 09/28/22 DASH LIGHTS COMING ON AND TACH DROPPING AND STICKING. REPLACE THE BATTERY I GOT FROM University Chrysler Dodge Jeep Ram of Anniston 08/13/22. replace the ALTERNATO I GOT From Autozone 08/13/2022.
NHTSA complaint #11530055 — an unverified report by a vehicle owner.
at 250,000 milesReeds Spring, MOCrash3 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 DODGE DURANGO. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS GOING DOWN A GRAVEL ROAD AND THE BRAKES MALFUNCTIONED. AS A RESULT, THE CONTACT'S VEHICLE DID NOT STOP AND T-BONED THE OTHER VEHICLE. THE ENTIRE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE VEHICLE WAS TOTALED AND THE FRAME WAS FRACTURED IN HALF. THE DRIVER OF THE VEHICLE SUSTAINED WHIPLASH AND INJURIES TO THE NECK AND BACK. ONE PASSENGER WAS TRANSPORTED BY TO THE HOSPITAL VIA AMBULANCE AND ANOTHER PASSENGER WAS DRIVEN TO THE HOSPITAL. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED FROM THE SCENE. TRI LAKES FORD (180 STATE HWY F, BRANSON, MO 65616, (417) 334-7543) ACKNOWLEDGED THE AIR BAGS BEING REPLACED ON OCTOBER 22, 2019, BUT DENIED ANY RESPONSIBILITY FOR THE AIR BAGS NOT DEPLOYING. THE CONTACT CALLED AN ATTORNEY WHO ADVISED HER TO CALL NHTSA. THE FAILURE MILEAGE WAS 250,000. *DT *TR *DT
NHTSA complaint #11289312 — an unverified report by a vehicle owner.
at 250,000 milesReeds Spring, MOCrash3 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2004 DODGE DURANGO. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS GOING DOWN A GRAVEL ROAD AND THE BRAKES MALFUNCTIONED. AS A RESULT, THE CONTACT'S VEHICLE DID NOT STOP AND T-BONED THE OTHER VEHICLE. THE ENTIRE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE VEHICLE WAS TOTALED AND THE FRAME WAS FRACTURED IN HALF. THE DRIVER OF THE VEHICLE SUSTAINED WHIPLASH AND INJURIES TO THE NECK AND BACK. ONE PASSENGER WAS TRANSPORTED BY TO THE HOSPITAL VIA AMBULANCE AND ANOTHER PASSENGER WAS DRIVEN TO THE HOSPITAL. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED FROM THE SCENE. TRI LAKES FORD (180 STATE HWY F, BRANSON, MO 65616, (417) 334-7543) ACKNOWLEDGED THE AIR BAGS BEING REPLACED ON OCTOBER 22, 2019, BUT DENIED ANY RESPONSIBILITY FOR THE AIR BAGS NOT DEPLOYING. THE CONTACT CALLED AN ATTORNEY WHO ADVISED HER TO CALL NHTSA. THE FAILURE MILEAGE WAS 250,000. *DT *TR *DT
NHTSA complaint #11289312 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
George, IACrash
VEHICLE SPEED CONTROL
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
George, IACrash
ELECTRICAL SYSTEM
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
George, IACrash
SERVICE BRAKES
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
NHTSA complaint #11618187 — an unverified report by a vehicle owner.
at 115,000 milesGreensboro, NC
ENGINE
The contact owns a 2004 Dodge Durango. The contact stated that while his wife was driving 10 MPH and making a left turn in the rain, the vehicle shut off. There were no warning lights illuminated. While at a car wash, the vehicle shut off. The contact stated that the water was entering the engine compartment. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 115,000.
NHTSA complaint #11588740 — an unverified report by a vehicle owner.
Anniston, ALFire
ELECTRICAL SYSTEM
Was sitting at a traffic light and a driver pull up beside me on my drive side, and ask me was my car running hot because she saw that it was smokeing, and i told her no it's not running hot and i would check it out at the service station down the street. before i could pull off another car pull up on my passenger side and said that my car was on fire and that i needed to get out before it blows up and get on the ground. i got out and look on the passenger side and saw that it was on fire , i saw fire droping on the ground like plastic melting . and said to myself that it might be a electrical fire so i was going to disconnect the battery as i walk back to the front of the car i saw withe smoke coming out from under the hood near the windshiled on the passenger side and before i could get to the front it turn to black smoke in and few seconds later it was on fire by the time i walk over to the dirver side. call 911 police got there frist in about 7 min it was so hot that it melting the windshiled i move to the other of the building that it was on the side of and look on as it burn fire department came, and in ten minutes the A/C lines popped and i heard the battery pop. the fire department put it out in about 3 sec . in ten minutes it had burn up just greatful to god i got out to look before trying to go to the service satation and ended up dead from blowing up the service station. i had taken it to McSweeney CHRYSLER DODGE Jeep RAM. ON 09/28/22 DASH LIGHTS COMING ON AND TACH DROPPING AND STICKING. REPLACE THE BATTERY I GOT FROM University Chrysler Dodge Jeep Ram of Anniston 08/13/22. replace the ALTERNATO I GOT From Autozone 08/13/2022.
NHTSA complaint #11530055 — an unverified report by a vehicle owner.
California City, CA
VEHICLE SPEED CONTROL
While driving my vehicle this morning my odometer completely shut off while on the freeway and all my little lights on the dashboard went on. My turn signals, as well as my brake lights stopped working as well.
NHTSA complaint #11513425 — an unverified report by a vehicle owner.
California City, CA
ELECTRICAL SYSTEM
While driving my vehicle this morning my odometer completely shut off while on the freeway and all my little lights on the dashboard went on. My turn signals, as well as my brake lights stopped working as well.
NHTSA complaint #11513425 — an unverified report by a vehicle owner.
Munfordville, KY
TRAILER HITCHES
2004 DODGE DURANGO. CONSUMER WRITES IN REGARD TO RUSTING OF THE HITCH.
NHTSA complaint #11491264 — an unverified report by a vehicle owner.
Middleburg, FL
UNKNOWN OR OTHER
While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn’t protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light has displayed but goes away when it stops raining. Not a safe car to drive in the rain.
NHTSA complaint #11472935 — an unverified report by a vehicle owner.
Middleburg, FL
ELECTRICAL SYSTEM
While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn’t protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light has displayed but goes away when it stops raining. Not a safe car to drive in the rain.
NHTSA complaint #11472935 — an unverified report by a vehicle owner.
Southgate, MI
STEERING
Driving home the steering became very stiff hard to drive , Made it home, power steering pouring out . found out the hydraulic transfer lines had burst Only 100,000 miles on durango. Lucky i was not driving on the express way. dodge durango 2004 5.7 L v8 2wd piece of junk
NHTSA complaint #11471463 — an unverified report by a vehicle owner.
Yazoo City, MS
AIR BAGS
Airbag warning dash light comes on intermittently. The Takata airbag recall has been corrected, but the light still comes on. This warning light first appeared on, or about 6 months ago. I have not taken this vehicle back for dealer to re-inspect the issue. The obvious concern here, is whether or not the airbag will fail, when needed, or the airbag might deploy inadvertently.
NHTSA complaint #11464952 — an unverified report by a vehicle owner.
Phoenix, AZ
AIR BAGS
I brought my vehicle to an Phoenix AZ dealership off of Black Canyon Highway or I-17 on Camelback for airbag safety recall and interior lighting recall and any others needed. When I dropped it off initially I parked on lot by the garage inc front of the rental car business directly in front. I exited my vehicle walking up to repair garage to make sure I could drive into it for recall repair. I walked back opened my driver's door and sat in the seat.(legally able to safely driver by entering through the driver's door) I drove it up there. Upon arriving after they provided the airbags recall, moved my dome light which was located on driver's door module that also has other functions,(moved to another module preventing an interior fire on long trips which I was moving for a job to Audubon MN that next few days) and I was unable to enter the vehicle by my driver's door. I had to physically crawl in the passengers side of car over the middle area and drink holders to squeeze my legs under the steering wheel. They informed me it was like that. I requested the video from rental employee mgr or person in charge and he stated "it would be like finding a needle in the haystack". It happened that I also sat for over 3 hours till close there, had a mgr request 2 inspections from his men, filed a complaint, talked with several reps and all before I left the lot. Also I had a tire light on my dash, and others that I find out are all connected to the module the dome light used to be attached to. While leaving my door locks were going up and down like they were a possessed pissed of psycho spirit , my steering wheel didn't lock anymore, and I decided to wash my car in a CAR WASH which almost got me a rear end incident from the car behind me because my 2004 DODGE DURANGO SUDDENLY SHUT OFF. I was scared and my heart dropped down through me bottom like being pulled over for a ticket by the police would. So it decided to rain.OH MY GOSH. If MN wasn't a rainy place I wouldn't be SO
NHTSA complaint #11434311 — an unverified report by a vehicle owner.
Phoenix, AZ
UNKNOWN OR OTHER
I brought my vehicle to an Phoenix AZ dealership off of Black Canyon Highway or I-17 on Camelback for airbag safety recall and interior lighting recall and any others needed. When I dropped it off initially I parked on lot by the garage inc front of the rental car business directly in front. I exited my vehicle walking up to repair garage to make sure I could drive into it for recall repair. I walked back opened my driver's door and sat in the seat.(legally able to safely driver by entering through the driver's door) I drove it up there. Upon arriving after they provided the airbags recall, moved my dome light which was located on driver's door module that also has other functions,(moved to another module preventing an interior fire on long trips which I was moving for a job to Audubon MN that next few days) and I was unable to enter the vehicle by my driver's door. I had to physically crawl in the passengers side of car over the middle area and drink holders to squeeze my legs under the steering wheel. They informed me it was like that. I requested the video from rental employee mgr or person in charge and he stated "it would be like finding a needle in the haystack". It happened that I also sat for over 3 hours till close there, had a mgr request 2 inspections from his men, filed a complaint, talked with several reps and all before I left the lot. Also I had a tire light on my dash, and others that I find out are all connected to the module the dome light used to be attached to. While leaving my door locks were going up and down like they were a possessed pissed of psycho spirit , my steering wheel didn't lock anymore, and I decided to wash my car in a CAR WASH which almost got me a rear end incident from the car behind me because my 2004 DODGE DURANGO SUDDENLY SHUT OFF. I was scared and my heart dropped down through me bottom like being pulled over for a ticket by the police would. So it decided to rain.OH MY GOSH. If MN wasn't a rainy place I wouldn't be SO
NHTSA complaint #11434311 — an unverified report by a vehicle owner.
Phoenix, AZ
ELECTRICAL SYSTEM
I brought my vehicle to an Phoenix AZ dealership off of Black Canyon Highway or I-17 on Camelback for airbag safety recall and interior lighting recall and any others needed. When I dropped it off initially I parked on lot by the garage inc front of the rental car business directly in front. I exited my vehicle walking up to repair garage to make sure I could drive into it for recall repair. I walked back opened my driver's door and sat in the seat.(legally able to safely driver by entering through the driver's door) I drove it up there. Upon arriving after they provided the airbags recall, moved my dome light which was located on driver's door module that also has other functions,(moved to another module preventing an interior fire on long trips which I was moving for a job to Audubon MN that next few days) and I was unable to enter the vehicle by my driver's door. I had to physically crawl in the passengers side of car over the middle area and drink holders to squeeze my legs under the steering wheel. They informed me it was like that. I requested the video from rental employee mgr or person in charge and he stated "it would be like finding a needle in the haystack". It happened that I also sat for over 3 hours till close there, had a mgr request 2 inspections from his men, filed a complaint, talked with several reps and all before I left the lot. Also I had a tire light on my dash, and others that I find out are all connected to the module the dome light used to be attached to. While leaving my door locks were going up and down like they were a possessed pissed of psycho spirit , my steering wheel didn't lock anymore, and I decided to wash my car in a CAR WASH which almost got me a rear end incident from the car behind me because my 2004 DODGE DURANGO SUDDENLY SHUT OFF. I was scared and my heart dropped down through me bottom like being pulled over for a ticket by the police would. So it decided to rain.OH MY GOSH. If MN wasn't a rainy place I wouldn't be SO
NHTSA complaint #11434311 — an unverified report by a vehicle owner.
at 100,000 milesLakeland, LA
POWER TRAIN
The contact owns a 2004 Dodge Durango. The contact stated while driving approximately 65 mph, the vehicle jerked and automatically engaged into four-wheel drive. The vehicle was taken to the dealer where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
NHTSA complaint #11419148 — an unverified report by a vehicle owner.
Cumby, TX
ENGINE
CAR WAS PARKED ON A THURSDAY, WAS RUNNING FINE WITH NO PROBLEMS. RAINED ALL WEEKEND. WENT TO START IT ON MONDAY MORNING, PRODUCED A HORRIBLE GRINDING NOISE AND WOULD NOT START. RESEARCH SHOWS THAT THE COWL HAS ALLOWED WATER TO LEAK UNDER THE HOOD AND PUDDLE ON THE MOTOR ALLOWING IT TO SEEP INTO THE INTAKE AND HYDROLOCK THE MOTOR. APPARENTLY THIS IS A VERY COMMON PROBLEM WITH THIS YEAR MAKE AND MODEL BUT NOTHING HAS BEEN DONE TO RESOLVE IT. NOW I AM WITHOUT A RUNNING VEHICLE AND CAN NOT AFFORD TO FIX IT OR REPLACE IT.
NHTSA complaint #11389746 — an unverified report by a vehicle owner.
St.louis, MO
AIR BAGS
GOOD DAY I OWN A PRECIOUS 04 DODGE DURANGO I'VE BEEN MAINTAINING WELL OVER THE YEARS. BUT AS OF LATE SOME ISSUES AROSE WITH MY AIR BAG SENSOR AND OIL LIGHT FLICKERING ON DASH WHEN BRAKE AT IDLE. I DON'T DRIVE TOO FREQUENTLY EXCEPT THE NORMAL WORK SCHEDULE MON-FRI SO I DONT GO FAR ESPECIALLY SINCE THESE PROBLEMS AROSE NEVER BEEN IN AN ACCIDENT NOR INTERGRATED PARTS
NHTSA complaint #11386885 — an unverified report by a vehicle owner.
St.louis, MO
ELECTRICAL SYSTEM
GOOD DAY I OWN A PRECIOUS 04 DODGE DURANGO I'VE BEEN MAINTAINING WELL OVER THE YEARS. BUT AS OF LATE SOME ISSUES AROSE WITH MY AIR BAG SENSOR AND OIL LIGHT FLICKERING ON DASH WHEN BRAKE AT IDLE. I DON'T DRIVE TOO FREQUENTLY EXCEPT THE NORMAL WORK SCHEDULE MON-FRI SO I DONT GO FAR ESPECIALLY SINCE THESE PROBLEMS AROSE NEVER BEEN IN AN ACCIDENT NOR INTERGRATED PARTS
NHTSA complaint #11386885 — an unverified report by a vehicle owner.
St.louis, MO
ENGINE
GOOD DAY I OWN A PRECIOUS 04 DODGE DURANGO I'VE BEEN MAINTAINING WELL OVER THE YEARS. BUT AS OF LATE SOME ISSUES AROSE WITH MY AIR BAG SENSOR AND OIL LIGHT FLICKERING ON DASH WHEN BRAKE AT IDLE. I DON'T DRIVE TOO FREQUENTLY EXCEPT THE NORMAL WORK SCHEDULE MON-FRI SO I DONT GO FAR ESPECIALLY SINCE THESE PROBLEMS AROSE NEVER BEEN IN AN ACCIDENT NOR INTERGRATED PARTS
NHTSA complaint #11386885 — an unverified report by a vehicle owner.
at 118,000 milesWichita, KS
ENGINE
BLOWN ENEGINE DUE TO CYCLINDER MISFIRE AND BNDING ROD CAUSED BY FAULTY COWL PANEL. THIS HAPPENED WHEN IT RAINED I WENT TO START ENEGINE AND IT BLEW
NHTSA complaint #11374726 — an unverified report by a vehicle owner.
at 152,000 milesWinfield, KS
UNKNOWN OR OTHER
TRIED TO BUY A CAR ON 7/6/20, DEALERSHIP RAN CARFAX ON MY CAR TO DETERMINE TRADE IN VALUE. WAS MADE AWARE THERE WAS POSSIBLE ODOMETER ROLLBACK. CONTACTED THE DEALER WE PURCHASED THE CAR FROM IN 2013. SENT COPY OF CARFAX TO SHERRY CARREY (OFFICE MGR) SHE TOLD ME IF WAS PROBABLY JUST A TYPO & SHE HAS HAD SUCCESS IN FIXING THINGS LIKE THIS IN THE PAST. SHE ASKED ME TO GIVE HER A LITTLE TIME TO GATHER SERVICE RECORDS & PREVIOUS RUTILE INFORMATION. THAT WAS ON 7/9/20. I HAVE NOT HEARD FROM THEM SINCE & THEY WON'T TAKE MY CALLS. I LOST HAVE NOW LOST OUT ON 2 CARS I TRIED TO PURCHASE. I HAVE COPIES OF THE CARFAX, SALES CONTRACT, TITLE & SOME SERVICE RECORDS. WE WERE SHOCKED TO LEARN THIS, WHEN TRYING TO SELL THE CAR. PLEASE ADVISE
NHTSA complaint #11349873 — an unverified report by a vehicle owner.
at 188,000 milesPhoenix, AZ
VEHICLE SPEED CONTROL
I TOOK MY DURANGO IN FOR 3 RECALLS AT KELLY BLUE BOOKS DIRECTION AFTER PUTTING MY VIN IN FOR CHECK ON WEBSITE. I WENT TO BILL LUKE 2425 W CAMELBACK RD INVOICE NUMBER [XXX] AND NOW MY DRIVER SEAT IS NOT ABLE TO BE ACCESSED FROM OUTSIDE MY DOOR BY KEY FOB, MANUAL UNLOCK OR DOOR HANDLE. MY DOOR BEEPS LIKE ITS AJAR, MY TIRE LIGHT IS ON MY DASH, THE RADIO CUTS OUT IN AND OUT. I SPOKE WITH MANAGER 2 TIMES. I CALLED THE 800 NUMBER HE PROVIDED. HE STATED IT WASN'T THEIR FAULT AND REFUSED TO CORRECT IT. IT WAS NOT LIKE THAT BEFORE I DROPPED IT OFF AND I ADDRESSED IT BEFORE LEAVING THE LOT. IM SUPPOSED TO DRIVE ACROSS COUNTRY TO MN AND BE WORKING. IM TERRIFIED. MY FIANCE DIED. A WIRING OVERHEATING FIRE ON HIS WAY TO MN AND TO ME. I WANT MY VEHICLE FIXED AND SAFE. MY NAME IS [XXX]. 2 RECALLS WERE AIRBAGS AND THE OTHER WAS A WIRING ISSUE OF OVERHEATING AND CAUSING A FIRE. MY VEHICLE IS IN HORRIBLE SHAPE NOW. IT HAPPENED 08/05/2020 CUSTOMER NUMBER [XXX] G07 SAFETY RECALL REMOVED AND TESTED INSTRUMENT PANEL CLUSTER. MOVED DOME LIGHT CIRCUIT FLASHED THE CCN. PLEASE ADDRESS THE DEALERSHIP AND FIX MY WIRING AND DOOR THAT IS NOT ABLE TO BE USED EVEN TO GET IN NOW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
NHTSA complaint #11343837 — an unverified report by a vehicle owner.
at 188,000 milesPhoenix, AZ
UNKNOWN OR OTHER
I TOOK MY DURANGO IN FOR 3 RECALLS AT KELLY BLUE BOOKS DIRECTION AFTER PUTTING MY VIN IN FOR CHECK ON WEBSITE. I WENT TO BILL LUKE 2425 W CAMELBACK RD INVOICE NUMBER [XXX] AND NOW MY DRIVER SEAT IS NOT ABLE TO BE ACCESSED FROM OUTSIDE MY DOOR BY KEY FOB, MANUAL UNLOCK OR DOOR HANDLE. MY DOOR BEEPS LIKE ITS AJAR, MY TIRE LIGHT IS ON MY DASH, THE RADIO CUTS OUT IN AND OUT. I SPOKE WITH MANAGER 2 TIMES. I CALLED THE 800 NUMBER HE PROVIDED. HE STATED IT WASN'T THEIR FAULT AND REFUSED TO CORRECT IT. IT WAS NOT LIKE THAT BEFORE I DROPPED IT OFF AND I ADDRESSED IT BEFORE LEAVING THE LOT. IM SUPPOSED TO DRIVE ACROSS COUNTRY TO MN AND BE WORKING. IM TERRIFIED. MY FIANCE DIED. A WIRING OVERHEATING FIRE ON HIS WAY TO MN AND TO ME. I WANT MY VEHICLE FIXED AND SAFE. MY NAME IS [XXX]. 2 RECALLS WERE AIRBAGS AND THE OTHER WAS A WIRING ISSUE OF OVERHEATING AND CAUSING A FIRE. MY VEHICLE IS IN HORRIBLE SHAPE NOW. IT HAPPENED 08/05/2020 CUSTOMER NUMBER [XXX] G07 SAFETY RECALL REMOVED AND TESTED INSTRUMENT PANEL CLUSTER. MOVED DOME LIGHT CIRCUIT FLASHED THE CCN. PLEASE ADDRESS THE DEALERSHIP AND FIX MY WIRING AND DOOR THAT IS NOT ABLE TO BE USED EVEN TO GET IN NOW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
NHTSA complaint #11343837 — an unverified report by a vehicle owner.
at 188,000 milesPhoenix, AZ
ELECTRONIC STABILITY CONTROL (ESC)
I TOOK MY DURANGO IN FOR 3 RECALLS AT KELLY BLUE BOOKS DIRECTION AFTER PUTTING MY VIN IN FOR CHECK ON WEBSITE. I WENT TO BILL LUKE 2425 W CAMELBACK RD INVOICE NUMBER [XXX] AND NOW MY DRIVER SEAT IS NOT ABLE TO BE ACCESSED FROM OUTSIDE MY DOOR BY KEY FOB, MANUAL UNLOCK OR DOOR HANDLE. MY DOOR BEEPS LIKE ITS AJAR, MY TIRE LIGHT IS ON MY DASH, THE RADIO CUTS OUT IN AND OUT. I SPOKE WITH MANAGER 2 TIMES. I CALLED THE 800 NUMBER HE PROVIDED. HE STATED IT WASN'T THEIR FAULT AND REFUSED TO CORRECT IT. IT WAS NOT LIKE THAT BEFORE I DROPPED IT OFF AND I ADDRESSED IT BEFORE LEAVING THE LOT. IM SUPPOSED TO DRIVE ACROSS COUNTRY TO MN AND BE WORKING. IM TERRIFIED. MY FIANCE DIED. A WIRING OVERHEATING FIRE ON HIS WAY TO MN AND TO ME. I WANT MY VEHICLE FIXED AND SAFE. MY NAME IS [XXX]. 2 RECALLS WERE AIRBAGS AND THE OTHER WAS A WIRING ISSUE OF OVERHEATING AND CAUSING A FIRE. MY VEHICLE IS IN HORRIBLE SHAPE NOW. IT HAPPENED 08/05/2020 CUSTOMER NUMBER [XXX] G07 SAFETY RECALL REMOVED AND TESTED INSTRUMENT PANEL CLUSTER. MOVED DOME LIGHT CIRCUIT FLASHED THE CCN. PLEASE ADDRESS THE DEALERSHIP AND FIX MY WIRING AND DOOR THAT IS NOT ABLE TO BE USED EVEN TO GET IN NOW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
NHTSA complaint #11343837 — an unverified report by a vehicle owner.