1,348 of the
28,743 complaints filed about the Ford Fusion
are about the other systems —
5% of everything owners reported.
The worst model year for it is 2016.
My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.
NHTSA complaint #11758076 — an unverified report by a vehicle owner.
I had a recall on my 2014 ford fusion se regarding powertrain control module software update. I took my vehicle in to Athens ford 6/8/26 to have this fixed then on Friday my car lost power while driving, would not go l, then when I cut it off & back on it was like it went in to failsafe or limp mode. I called Athens ford 5 times on Friday & got no answer, 3 on Monday with no answer then found the number of the lady I dealt with in June. If I paid to have it towed there they could run diagnostics on it she said bc the mobile technicians couldn’t come out and do it. So I log in to my ford account and it showed this recall on the recall I had done it June. I screenshot it and sent it to her and she said it didn’t show it I needed to contact customer care. They told me the same thing that it didn’t show it. So I done a screen recording today of me logging in to my ford account and this is what it showed. Sent that to her and all they can respond is contact customer care. So I’m reaching out with this proof of what it shows and that being exactly what my car done and ford refusing to help me. I ruptured my acl and had surgery and have drs appt and physical therapy twice a week and this is the “courtesy” I get from ford Joni Spikes 7067654293 I have the screen recording but I can’t attach it for some reason
NHTSA complaint #11757757 — an unverified report by a vehicle owner.
I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.
NHTSA complaint #11757021 — an unverified report by a vehicle owner.
I am reporting a serious recurring safety concern involving a 2017 Ford Fusion SE with a 1.5L EcoBoost engine. The vehicle was purchased used in August 2022 with approximately 50,000 miles. Within months, significant coolant and engine problems began. In February 2023, at approximately 55,940 miles, the vehicle developed a coolant leak. A pressure test confirmed the water pump was leaking and it was replaced. At approximately 84,189 miles, the vehicle experienced white/gray exhaust smoke, coolant loss, very low oil, and rough-running symptoms. The servicing Ford dealership referenced Ford Technical Service Bulletin (TSB) 22-2322 in connection with the diagnosis and ultimately replaced the engine short block. Despite this major engine repair, the problems continued. The vehicle subsequently experienced additional smoking, hesitation and loss of power and required replacement of the turbocharger. The vehicle was returned again because it continued to smoke and required additional repairs. I am concerned this is a recurring engine defect rather than normal wear and tear. The repeated engine/coolant failures, smoking, hesitation and loss of power create a serious safety concern because the vehicle may unexpectedly lose power or experience engine failure while being driven. Ford has been notified of the repeated failures but declined further relief based primarily on the vehicle's current age, mileage and expired warranty. This ignores that the problems began years earlier at substantially lower mileage and that major repairs failed to permanently correct the condition. I request that NHTSA investigate whether the 1.5L EcoBoost engine in this and similarly equipped Ford vehicles has a safety-related defect involving coolant intrusion, engine failure and loss of power. The vehicle is currently at approximately 101,000 miles, but the documented problems began at 55,940 miles and continued despite major repairs.
NHTSA complaint #11756818 — an unverified report by a vehicle owner.
Took car in May to hemborg ford they replaced my brake bumper it was on recall. Took car back on August 3 of 2026 brake lights staying on. Had them recheck the recall again thought it might be that. I was told it was not the issue. I needed to change out brake switch and had to pay diagnostic fee so a total of just under 300. My brake lights stay on while driving my car and when we park the car. they had my car 3 days then picked up my car on August 5 Drove it home and immediately noticed still having the same issues.Brake lights on even after I Called dealer and brought car back in. They kept my car 2 more days then I received a call it would be 200 for a brake flush they were confident that it would fix the light issue. And now we would we have to pay for another repair. A brake flush for brake lights staying on didn’t make sense. We felt we were being upsold for something we didn’t need and they had no answere for us! We declined the second repair and picked up car on 8/07/2026 and still the brake lights are staying on while driving the car. We woke up to looking out our window and noticed lights were on . Mind you the car had not been driven for hrs and the lights turned themselves on while car was parked. Skip to Sunday driving home from in laws and dash lights up. It says hillside assist and yellow wrench pops up. I fear my daughters safety and feel it is unsafe now. Called Ford to make a complaint. But meanwhile I have a car that we need but feel unsafe to drive. Our car is having more issues than when we took it in to the dealer. I need a resolution but what I really need is my money back so that I can take the car elsewhere! I feel car was misdiagnosed and I should not have to pay for their mistake.No options were given just to pay for more repairs. We asked for past invoices to be printed so I can keep a copy. Was told they cannot print past invoices. I felt we were taken advantage of we should get our money back for a diagnosis that was not repaired.
NHTSA complaint #11756103 — an unverified report by a vehicle owner.
The backup camera is faulty and will sporadically stop working. Sometimes it will stop working in the middle of backing up. When it doesn't work the screen will either go black, flicker on and off, show a reversed image, or show an image with blue lines through it. This has put my safety at risk multiple times as I've been backing up and suddenly the image will disappear. We've taken the car into an independent service shop. They were unable to solve the issue and their only solution was to replace the system for $600. There was no warning before this started happening, however it does seem to be getting worse as time goes on. It only works about 10% of the time now.
NHTSA complaint #11755157 — an unverified report by a vehicle owner.
Submitting safety recall that has not been addressed in a timely manner. Company still has no parts to repair safety issue that was formally identified almost 12 months ago. Issue was identified by driver prior to recall. Dealer continues to have no anticipated timeframe of when parts or reasonable repair will be available for identified safety issue despite calling every few months for more than a year.
NHTSA complaint #11752909 — an unverified report by a vehicle owner.
Good Aftrrnoon and I hope all is well. My cars check engine light is on and the dealer states it’s the cannister purge valve. I showed them that there is a recall (PART 573 safety recall - NHTSA Recall #26V369) but they will not accept it because it’s not showing my car needing it to be changed on the NHTSA website. They are saying it will cost $1995.00 to fix the issue. This is stopping me from obtaining an inspection sticker and I’ve received tickets. Can you confirm that my vehicle is part of this recall.
NHTSA complaint #11750045 — an unverified report by a vehicle owner.
Vehicle would not recognize car being in Park. Displayed warning messages: Shift Sys Fault Confirm Park Brake Before Exiting Vehicle. Transmission Not In Park
NHTSA complaint #11749574 — an unverified report by a vehicle owner.
On 7/8/2026, the vehicle became undriveable. Placing the vehicle in reverse on the shidfter dial using registered a conflicting direction on the dashboard indicator. The vehicle was towed to a dealership and the repair consisted of replacing the shift cable bushing. This was the same fix required in recalls 18S20 & 22V413. On 7/9/2026 the issue was verified by a Ford dealership tech. I was advised that the protective cap is now contained in the repair kit with the shift cable bushing. A brief fleeting warning on the screen indicated a "Shift Fault - See Manual" or words to that effect. The manual only seemed to reference a "Steering Fault" Ford HQ was notified - Reference No: CXH-08533100
NHTSA complaint #11749428 — an unverified report by a vehicle owner.
My rear view camera hasn’t worked since October 2025 and I’ve had multiple incidents where I’m reversing and almost hit a pedestrian.. This is a big problem for me because im used to having my rear view camera.. I don’t understand why it’s taking so long to find a simple fix to this issue.. I’ve waited for almost a year and still nothing.. When will this issue be resolved?.
NHTSA complaint #11749197 — an unverified report by a vehicle owner.
The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.
NHTSA complaint #11747581 — an unverified report by a vehicle owner.
“Temporary loss service climate system ford fusion 2013” Ac turns on and off windows lock up when ac turns off. everything freezes up! I see online this should be a recall a lot of ford owners having the same problem!
NHTSA complaint #11746938 — an unverified report by a vehicle owner.