180 of the 11,737 complaints filed about the Ford Mustang are about the seats — 2% of everything owners reported. The worst model year for it is 1994.
180
Complaints
2%
Share of all complaints
23
Crashes
13
Fires
SEATS
Was driving, all the sudden I heard a pop and a little bit of smoke and the smell of burning plastic came from under passenger seat. Pulled over, noticed it was coming from electrical harness under seat that controls the heated and cooled seats. Disconnected plug and saw that it had burnt out & caught fire. Have left it unplugged with no incident since.
NHTSA complaint #11752554 — an unverified report by a vehicle owner.
SEATS
On [XXX], I was involved in a front-left collision while driving my 2020 Ford Mustang GT (VIN: [XXX] ) with my [XXX] daughter in the front passenger seat. She weighs approximately [XXX] and was properly seated with her seatbelt fastened. The only airbag that deployed was the driver’s knee airbag. The front passenger airbag did not deploy at all. After the accident, the FordPass system reported multiple “Restraints Indicator Lamp Warning” alerts, all timestamped the day of the crash, stating: “Your Air Bag Warning is on due to an issue with the front passenger air bag system. The front passenger airbag may not work properly.” This alert was not visible on the dashboard prior to the crash and was only discovered after checking the app. This failure of the airbag system placed my daughter at serious risk. A properly seated child passenger of sufficient weight should have been protected. The vehicle had approximately 19,177 miles at the time of the accident and had no prior airbag-related service or known damage. The crash occurred at normal road speed during a left turn when another vehicle impacted my front driver-side area. My vehicle is currently with the insurance company and available for full diagnostic inspection by NHTSA or the manufacturer. The passenger-side OCS and SRS systems should be investigated for sensor failure, deployment failure, or manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11677498 — an unverified report by a vehicle owner.
SEATS
I am writing to formally request an investigation into a potential recall issue regarding a heated seat module and module plug on my vehicle. Below are the details of my vehicle for your reference: * Make/Model: 2015 Ford Mustang Ecoboost * VIN (Vehicle Identification Number): [XXX] * Mileage: 183,367 I have encountered a burning/melted plastic smell along with smoke coming from my heated/cooled seat module box while operating the vehicle. This issue has impacted safety, and reduced functionality. I have contacted the dealership, and had the part inspected but the issue persists. Upon reviewing similar concerns online and through forums, I noticed other owners reporting comparable problems, starting with many different 2015-2020 ford model vehicles, which leads me to believe this may be a widespread issue. I respectfully request that Ford initiate an investigation to determine if this problem warrants a recall. I also ask for guidance on how to address this issue in the interim to ensure the continued safety of myself and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11630144 — an unverified report by a vehicle owner.
SEATS
Smoke came up from under both seats within a few weeks of each other, found burned harness and plug at both heated/ cooled seat control modules mounted under seats. Researched and found a fix that will cost hundreds of $$ per seat but no recalls. I would think smoke and burning electrical in the interior of nearly ALL Ford products with heated/ cooled seats would be a safety recall?
NHTSA complaint #11628058 — an unverified report by a vehicle owner.
SEATS
Heated and cool seats stopped working after a bit of investigating i saw the ground wire for the module under the passenger seat had melted and could cause a fire. No warning lights or anything.
NHTSA complaint #11581254 — an unverified report by a vehicle owner.
SEATS
Wire under passenger sear for heated seats has burning smell. Wire was replaced but happens again. Will need to replace entire plug.
NHTSA complaint #11565993 — an unverified report by a vehicle owner.
SEATS
The driver’s seat will work fine on one side but the other side will not go back and forth. This causes problems while driving as my knees are toward my chest and my ability to break is impaired.
NHTSA complaint #11536217 — an unverified report by a vehicle owner.
SEATS
Unknown I lost control of my steering and almost wrecked
NHTSA complaint #11528744 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Heated seats stopped working smell of burning wires. Both seats make a clunking sound when moved.
NHTSA complaint #11506028 — an unverified report by a vehicle owner.
SEATS
While driving at 65mph with both heated seats on, I noticed a burning smell in the cabin. I assumed this was from an external source, but was prepared to pull over on the highway if I saw smoke, which I did not. The following day, I noticed the heated seats of my vehicle no longer worked, although the lights indicate they were on without any issue (implying power was still being supplied). I searched Google to determine if this is common, and to my disappointment, it seems that a number of ford vehicles fitted with heated seats have suffered the same failure: the power connector to the module controlling seat heating/ventilation had melted. I first checked the 30A fuses in my vehicle to see if they had blown, and confirmed they had not. I safely unplugged the affected cable on my vehicle from the seat, which required pliers because it was melted to the connector, only to confirm that my power connector had melted. I have identified that fixing this issue requires replacing the wiring harness, this can be done at home for $100 but should be done by an auto electrician. Ford appear to be quoting $700-$1100 for the same fix, encouraging individuals to undertake the work themselves without the expertise to do so. Had the scarf that was in my passenger foot well been near the connector, it's entirely plausible that this issue would have caused a fire in my vehicle and put mine and others life at risk while I was driving at highway speeds. I will make my vehicle available for assessment to the manufacturer and interested parties, and keep the cable disconnected until it is replaced. I will not pay for this repair given the issue is something that should not be a problem in the first place, and that is not expected to be part of a vehicles regular maintenance.
NHTSA complaint #11504217 — an unverified report by a vehicle owner.
SEATS
Heated and cooled seats are not sufficiently grounded, causing burnt wiring beneath passenger seat, overcurrent to blower motor. This issue applies to multiple makes and models using the Ford\Motorcraft wire harness part number WPT-928.
NHTSA complaint #11476598 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, there was a burning odor coming from the front seats. The contact stated that the vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 40,000.
NHTSA complaint #11459876 — an unverified report by a vehicle owner.
SEATS
I smelled a burning smell when turning on seat heater. Seat heater no longer provides heat, but indicator switch light up as if heater should be on. The burning could have led to fire in passenger compartment of vehicle. I have not taken the vehicle in to have this serviced. I inspected the wiring harness and the “M” pin is clearly burnt (I have photos). There were no warning lights. I can press switch to turn on seat heater and the lights turn on as if the seat heater were working, but no heat.
NHTSA complaint #11455436 — an unverified report by a vehicle owner.
SEATS
FRONT SEAT BOLT BROKEN...
NHTSA complaint #11455111 — an unverified report by a vehicle owner.
SEATS
HEATING AND COOLING HAVE STOPPED WORKING ON DRIVER'S SIDE. LIGHTS ON CONSOLE STILL LIGHT UP AS WORKING .
NHTSA complaint #11441941 — an unverified report by a vehicle owner.
SEATS
Seat heater and cooler no longer working. Problem looks like the module burned the connector. Plastic female end is burnt black and the plastic is melted. Concerned that this is a fire safety issue
NHTSA complaint #11422857 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Air conditioning & cooled seats no longer work. Only hot air blows. The car just barely has 28K miles. This has happened to multiple mustangs w low mileage.
NHTSA complaint #11418170 — an unverified report by a vehicle owner.
SEATS
THE HEATED AND AIR CONDITIONED SEATS STOPPED WORKING ALTHOUGH THE DASH INDICATOR SHOWS THAT IT IS ON. A SEARCH OF THE INTERNET SHOWS THAT IT IS A VERY COMMON PROBLEM ON 2015-2016 MUSTANG MODELS. THE CONNECTOR UNDER THE PASSENGER SEAT SHOWS A SEVERELY BURNED CONNECTION AS INDICATED IN THE ATTACHED PHOTO. THIS APPEARS TO BE A VERY SERIOUS AND POTENTIALLY DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED VIA A RECALL.
NHTSA complaint #11407441 — an unverified report by a vehicle owner.
SEATS
RENTING VEHICLE FOR LONG TERM USE. DRIVE AS MOSTLY SINGLE WOMAN AND COMMUTE UP TO 2 HRS. SIDE LIGHTS ARE ATTENTION GRABBER FOR NIGHT TIME USE. EX DRIVING ON 8 AND STOPPING AT REST STOP OR FOR GAS DREW MUCH UNWANTED ATTENTION. MY CELL PHONE SLID UNDER PASSENGER SEAT AND I HAD TO EXIT VEHICLE MOVE CAR FORWARD AND BACK TO TRY AND PRY OUT. THIS COULD HAVE BROKEN MY NEEDED MEANS OF COMMUNICATION OR HURT MY HAND AS SEAT IS LOW FOR BETTER COMFORT BUT NO ROOM TO GRAB THINGS UNDERNEATH. ALSO BACK SEATS STRAP TO ALLOW ENTRY TO TRUNK. AS AN ADVOCATE THIS IS AN EASY ACCESS TO STOW AWAY PASSENGERS OR HAVE SOMEONE HIDE IN TRUNK. THE TRADITIONAL STRAP IN BETWEEN SEAT AND MUCH TIGHTER MAKES THIS MORE OF A PROCESS BUT WOULD MAKE MORE SENSE TO DRIVERS LIKE MYSELF AS A VICTIM OF SEXUAL ASSAULT. THANK YOU FOR YOUR TIME.
NHTSA complaint #11407103 — an unverified report by a vehicle owner.
SEATS
HEATED/COOLED SEAT MODULE SHORTED, BURNED, AND MELTED THE WIRING HARNESS. SEAT FUNCTION IS NO LONGER OPERATIVE.
NHTSA complaint #11404278 — an unverified report by a vehicle owner.