FaultScore report

2024 Nissan Sentra problems

Owners have filed 64 complaints about the 2024 Nissan Sentra with NHTSA between 2024 and 2026. The largest single group is the steering. Across this model's run it ranks 20 of 34 worst.

C

57/100

CleanWorst

Measured against the other years of the Nissan Sentra, never against another car.

How this is worked out

The numbers

64

Complaints

13

Crashes reported

0

Fires reported

8

Injuries reported

30,000 mi

Median mileage at failure

Half of reported failures happened before this

70%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

NHTSA overall crash rating

From the agency's own crash tests

6

Safety recalls

3 US, 3 Canadian

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 14 vs 50 Severity 100 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Nissan Sentra. 50 means typical for this model; 100 means roughly double.
Severity — 100
32.8% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
70% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2024 compares with every other Nissan Sentra

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2024 Nissan Sentra

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Steering 11 17.2%

4 crashes, 0 fires · median 37,040 mi

Transmission & Drivetrain 9 14.1%

1 crashes, 0 fires · median 28,000 mi

Suspension 8 12.5%

1 crashes, 0 fires · median 33,520 mi

Electrical System 8 12.5%

1 crashes, 0 fires · median 31,489 mi

Other & Unspecified 6 9.4%
Brakes 5 7.8%

2 crashes, 0 fires

Wheels 4 6.3%

1 crashes, 0 fires · median 30,000 mi

Body & Structure 3 4.7%
Engine & Cooling 3 4.7%

Median failure at 26,000 miles

Lights 2 3.1%
Airbags 2 3.1%

2 crashes, 0 fires

Tires 1 1.6%

Median failure at 13,500 miles

Fuel & Propulsion 1 1.6%

1 crashes, 0 fires

Acceleration & Cruise Control 1 1.6%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

Frontal crash test of a 2024 Nissan Sentra 4 DR FWD

Frontal crash test

Side barrier crash test of a 2024 Nissan Sentra 4 DR FWD

Side barrier crash test

Side pole crash test of a 2024 Nissan Sentra 4 DR FWD

Side pole crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
2024 Nissan Sentra 4 DR FWD
9.9% risk

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Aug 2024 peak 8 Sep 2026

Recalls on the 2024 Nissan Sentra

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

24V498000

VISIBILITY:WINDSHIELD

Nissan North America, Inc. (Nissan) is recalling certain 2024 Nissan Sentra vehicles. The windshield may have air bubbles on the front lower driver's side, which can obscure the Vehicle Identification Number (VIN). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."

Risk: An owner who cannot see their VIN clearly may not recognize their vehicle is involved in a safety recall, and may not have the recall remedy performed, which could increase the risk of injury, fire, or a crash.

24V304000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Nissan North America, Inc. (Nissan) is recalling certain 2024 Sentra vehicles. The front left-side driveshaft may not be fully seated in the continuously variable transmission (CVT) assembly, or may have a loose or missing retaining clip, which can cause a transmission fluid leak and loss of drive power.

Risk: An unexpected loss of drive power can increase the risk of a crash.

24V154000

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.

Risk: An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2024389 241 units in Canada

Visual System

Issue: On certain vehicles, air bubbles could appear in the lower-left area of the windshield glass. As a result, the vehicle identification number (VIN) may be difficult to see through the glass. Safety Risk: This problem could cause confusion when trying to identify the vehicle using the VIN. Corrective Actions: Nissan will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the windshield.

Recall 2024254 888 units in Canada

Powertrain

Issue: On certain vehicles, the left-front axle shaft may not have been installed properly. As a result, the axle shaft could separate from the transmission and cause a sudden loss of power to the wheels. Additionally, if the vehicle is parked and the parking brake isn't applied, the vehicle could roll away. Safety Risk: An unexpected loss of power to the wheels could increase the risk of a crash. A parked vehicle that moves suddenly could create a risk of a crash or an injury. Corrective Actions: Nissan will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the left-front axle shaft and the transmission.

Recall 2024129 24 units in Canada

Airbag

Issue: On certain vehicles, the driver-front airbag may not have been manufactured properly. Over time, moisture could enter the inflator and cause it not to inflate properly in a crash. Safety Risk: An airbag that doesn't inflate properly could increase the risk of injury in a crash. Corrective Actions: Nissan will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver-front airbag.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Bloomingdale, IL Crash 1 injured

STEERING

I was turning into a parking spot at a store when I tried to break the vehicle accelerated, then was forced into the wall and the vehicle, then went backwards, losing control, and continue to accelerate. The only way I was able to stop. The car is to put it and park and shut the engine off after hitting another vehicle behind me. I could not get out of the vehicle as the door was jammed when I got out of the vehicle it looks as if the steering column shaft came out of its place. It was exposed and stuck below the brake and gas pedals

NHTSA complaint #11763543 — an unverified report by a vehicle owner.

Bloomingdale, IL Crash 1 injured

SERVICE BRAKES

I was turning into a parking spot at a store when I tried to break the vehicle accelerated, then was forced into the wall and the vehicle, then went backwards, losing control, and continue to accelerate. The only way I was able to stop. The car is to put it and park and shut the engine off after hitting another vehicle behind me. I could not get out of the vehicle as the door was jammed when I got out of the vehicle it looks as if the steering column shaft came out of its place. It was exposed and stuck below the brake and gas pedals

NHTSA complaint #11763543 — an unverified report by a vehicle owner.

Ellenwood, GA Crash 1 injured

STEERING

In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), the vehicle lost power again while being driven and was rear-ended while disabled. Post-collision dash photos show approximately half a tank of fuel and malfunction indicators illuminated. The dealership had notice of a shutdown event and failed to properly diagnose or investigate before returning the vehicle as safe in December. My daughter was injured as a result of the rear end accident. The vehicle was a total loss.

NHTSA complaint #11722103 — an unverified report by a vehicle owner.

Ellenwood, GA Crash 1 injured

FUEL/PROPULSION SYSTEM

In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), the vehicle lost power again while being driven and was rear-ended while disabled. Post-collision dash photos show approximately half a tank of fuel and malfunction indicators illuminated. The dealership had notice of a shutdown event and failed to properly diagnose or investigate before returning the vehicle as safe in December. My daughter was injured as a result of the rear end accident. The vehicle was a total loss.

NHTSA complaint #11722103 — an unverified report by a vehicle owner.

Westbrook, CT Crash 2 injured

AIR BAGS

My wife who was driving had stopped at a pedestrian crosswalk behind another car that had stopped to allow people to cross. While we were stopped a GMC truck plowed into the rear of our car at a high rate of speed. Police, fire, and an ambulance were called to the seen. The occupant driving the truck was ticked for driving to close and taking his eyes off the road. My wife and I suffered injuries because the airbags did not deploy. She had a leg contusion, arm, neck, back, injuries whiplash, and an erratic heart rhythm. I suffered a mild concussion from hitting the windshield causing a severe nose bleed and whiplash. We spent 4 hrs. in the Middlesex ER in Westbrook CT. I was given a CATSCAN and my wife two EKGs. We are both scheduled for follow-up visits with our primary care Doctors as well as Physical Rehab Therapy. The driver of the GMC had coverage and at present my car is at Grossman's Auto Body Repair located in Old Saybrook, CT. They are waiting for the appraiser from U.S.S.A insurance to arrive.

NHTSA complaint #11677097 — an unverified report by a vehicle owner.

Port Richey, FL Crash

POWER TRAIN

The front passenger wheel turned out at a 45degree angle while going straight at 40mph causing loss of control and turning the car right into a curb. After looking the ball joint separated from the control arm

NHTSA complaint #11652927 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Bloomingdale, IL Crash 1 injured

STEERING

I was turning into a parking spot at a store when I tried to break the vehicle accelerated, then was forced into the wall and the vehicle, then went backwards, losing control, and continue to accelerate. The only way I was able to stop. The car is to put it and park and shut the engine off after hitting another vehicle behind me. I could not get out of the vehicle as the door was jammed when I got out of the vehicle it looks as if the steering column shaft came out of its place. It was exposed and stuck below the brake and gas pedals

NHTSA complaint #11763543 — an unverified report by a vehicle owner.

Bloomingdale, IL Crash 1 injured

SERVICE BRAKES

I was turning into a parking spot at a store when I tried to break the vehicle accelerated, then was forced into the wall and the vehicle, then went backwards, losing control, and continue to accelerate. The only way I was able to stop. The car is to put it and park and shut the engine off after hitting another vehicle behind me. I could not get out of the vehicle as the door was jammed when I got out of the vehicle it looks as if the steering column shaft came out of its place. It was exposed and stuck below the brake and gas pedals

NHTSA complaint #11763543 — an unverified report by a vehicle owner.

Maple Valley, WA

POWER TRAIN

Vehicle is exhibiting the exact CVT/driveshaft fluid leak symptoms described in Recall 24V-304, but my VIN is currently excluded from the campaign scope.

NHTSA complaint #11762570 — an unverified report by a vehicle owner.

Lawrenceburg, KY

EXTERIOR LIGHTING

Headlight assembly not wired properly causing the driver's side Headlight not to work. Also the audio equipment inside the car has electrical issues.

NHTSA complaint #11760683 — an unverified report by a vehicle owner.

Lawrenceburg, KY

ELECTRICAL SYSTEM

Headlight assembly not wired properly causing the driver's side Headlight not to work. Also the audio equipment inside the car has electrical issues.

NHTSA complaint #11760683 — an unverified report by a vehicle owner.

West Springfield, MA

STRUCTURE:BODY

While driving on the highway the hood released on its own while driving around 55 to 60 mph. No interior lever was pulled, and the hood still managed to flap open on its own damaging the windshield and denting the exterior of the hood. This is a safety issue please look into this as this could have put my life and others at risk.

NHTSA complaint #11758121 — an unverified report by a vehicle owner.

Lewisville, TX

WHEELS

Since I purchased the vehicle, I turn my steering wheel all the way to the left. It makes this clicking sound, and I can feel the clicking under me like it’s coming from the driver side and I have a maintenance notification on my dashboard fan. The clicking noise has gotten worse and made me do my own research on the problem. The tire needs maintenance, but there’s no flat so something told me to google exactly what was the problem was and I got a message on Google stating that there are many recalls on this particular car about a CV joint on the axle. I know that this is the problem because everything that was said online from people that had the car previously it’s the exact problem that I have. I need this inspected immediately.

NHTSA complaint #11755787 — an unverified report by a vehicle owner.

Lewisville, TX

STEERING

Since I purchased the vehicle, I turn my steering wheel all the way to the left. It makes this clicking sound, and I can feel the clicking under me like it’s coming from the driver side and I have a maintenance notification on my dashboard fan. The clicking noise has gotten worse and made me do my own research on the problem. The tire needs maintenance, but there’s no flat so something told me to google exactly what was the problem was and I got a message on Google stating that there are many recalls on this particular car about a CV joint on the axle. I know that this is the problem because everything that was said online from people that had the car previously it’s the exact problem that I have. I need this inspected immediately.

NHTSA complaint #11755787 — an unverified report by a vehicle owner.

Lewisville, TX

SUSPENSION

Since I purchased the vehicle, I turn my steering wheel all the way to the left. It makes this clicking sound, and I can feel the clicking under me like it’s coming from the driver side and I have a maintenance notification on my dashboard fan. The clicking noise has gotten worse and made me do my own research on the problem. The tire needs maintenance, but there’s no flat so something told me to google exactly what was the problem was and I got a message on Google stating that there are many recalls on this particular car about a CV joint on the axle. I know that this is the problem because everything that was said online from people that had the car previously it’s the exact problem that I have. I need this inspected immediately.

NHTSA complaint #11755787 — an unverified report by a vehicle owner.

Fort Pierce, FL

POWER TRAIN

The front left axle was replaced twice and the right axle replaced twice. Both have broken consistently. They were replaced by Nissan Dealer all times. My safety was put at risk by having to drive the vehicle with broken axles. There were no warning signs u til the axles started clicking and popping upon turning. The vehicle is available for inspection even though it is temporarily fixed.

NHTSA complaint #11755621 — an unverified report by a vehicle owner.

Henrico, VA

UNKNOWN OR OTHER

I am submitting this complaint regarding what I believe is a premature paint system failure on my 2024 Nissan Sentra (VIN: [XXX]). At approximately 30,000 miles, the paint on the rear bumper and the front hood has developed extensive chipping and peeling that appears excessive for a vehicle of this age and mileage. While some stone chips are expected during normal driving, the extent and severity of the paint failure suggest the factory paint system may not have been properly applied. The damaged areas appear to have little or no visible primer beneath the paint, indicating what I believe may be poor paint adhesion, inadequate primer application, or an insufficient clear coat. The paint chips away very easily, exposing the underlying surface. I initially brought the vehicle to Loyalty Nissan in Short Pump, Virginia. Because that dealership does not have a collision or paint repair facility, I was referred to Hyman Brothers Nissan in Midlothian, Virginia for evaluation. During my discussions at Hyman Brothers, I was verbally informed by the dealership's paint technician that the condition appeared consistent with either an insufficient amount of hardener in the paint, an excessively thin clear coat, or both. Based on my own observations, I also believe the primer may not have been properly applied because little or no primer is visible where the paint has chipped away. However, these observations were not included in the dealership's written documentation. I opened a case with Nissan Consumer Affairs requesting warranty coverage. My claim was denied based solely on photographs submitted for review. I do not believe the concerns raised by the dealership personnel regarding the apparent quality of the factory paint application were fully considered during Nissan's review. Not enough room for the rest of information INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11754143 — an unverified report by a vehicle owner.

Gulfport, MS

UNKNOWN OR OTHER

Good morning. I wanted to make you aware of a potential safety concern with the 2024 Sentra. The ECO button is very close to the trunk open button, and on 2 separate occasions, I have accidentally opened my trunk instead of switching to eco mode while driving. Luckily, at the time of these incidents, I was traveling at a relatively low speed and able to quickly pull over. But this could be quite dangerous if it happened on the interstate or other major highway at higher speed and if there are items inside the trunk that could fall out. It seems like common sense that the trunk should remain locked and unable to open while the vehicle is in drive.

NHTSA complaint #11749258 — an unverified report by a vehicle owner.

at 36,979 miles Las Vegas, NV

ELECTRICAL SYSTEM

The contact owns a 2024 Nissan Sentra. The contact stated while driving at an undisclosed speed, the charging port, bluetooth feature, and the navigation system was inoperative. The low tire pressure, air bag and another unknown warning light was illuminated. The vehicle was taken to a dealer to get a diagnosis however, the vehicle was not diagnosed or repaired. The contact did research and was made aware of an unknown NHTSA Campaign Number however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 36,979.

NHTSA complaint #11737554 — an unverified report by a vehicle owner.

Mooresville, NC

EXTERIOR LIGHTING

Headlights go out, completely dark while driving. This happens whether in auto lights or manual lighting.

NHTSA complaint #11737155 — an unverified report by a vehicle owner.

Colorado Springs, CO

SUSPENSION:FRONT:STABILIZER BAR

Sway bar links are defective. The new one has just as much play is the old one. All oem Nissan parts.

NHTSA complaint #11737036 — an unverified report by a vehicle owner.

at 30,000 miles Dallas, TX

WHEELS

The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

NHTSA complaint #11726611 — an unverified report by a vehicle owner.

at 30,000 miles Dallas, TX

POWER TRAIN:DRIVELINE:DRIVESHAFT

The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

NHTSA complaint #11726611 — an unverified report by a vehicle owner.

at 30,000 miles Dallas, TX

SUSPENSION:FRONT:SHOCK ABSORBER

The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

NHTSA complaint #11726611 — an unverified report by a vehicle owner.

Ellenwood, GA Crash 1 injured

STEERING

In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), the vehicle lost power again while being driven and was rear-ended while disabled. Post-collision dash photos show approximately half a tank of fuel and malfunction indicators illuminated. The dealership had notice of a shutdown event and failed to properly diagnose or investigate before returning the vehicle as safe in December. My daughter was injured as a result of the rear end accident. The vehicle was a total loss.

NHTSA complaint #11722103 — an unverified report by a vehicle owner.

Ellenwood, GA Crash 1 injured

FUEL/PROPULSION SYSTEM

In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), the vehicle lost power again while being driven and was rear-ended while disabled. Post-collision dash photos show approximately half a tank of fuel and malfunction indicators illuminated. The dealership had notice of a shutdown event and failed to properly diagnose or investigate before returning the vehicle as safe in December. My daughter was injured as a result of the rear end accident. The vehicle was a total loss.

NHTSA complaint #11722103 — an unverified report by a vehicle owner.

Fort Pierce, FL

POWER TRAIN

Front axel damaged. Loud clicking, popping noise in both directions. Damaged axles are very dangerous. My car is now at Nissan for the 2nd time in less than a week. The front axle was replaced last week. It is now being replaced again. The active grille shutter also had to be replaced last week.

NHTSA complaint #11720194 — an unverified report by a vehicle owner.

Westport, MA

UNKNOWN OR OTHER

Two times in the past month my gas pedal has gotten stuck after I fully engaged it getting on the highway. Both times I had to hit the brakes and kick at the gas pedal a few times for it to disengage. This problem doesn’t always happen, as I’ve tried to do it on purpose to see if it would do it again. Not sure it it could possibly have anything to do with snow/ice or salt accumulation on outside of vehicle, as it is winter time In Massachusetts. This could have led to a bad accident injuring both myself and others, luckily I managed to break the gas pedal free both times. The problem happened two separate times. I have not brought it up to the dealer but will soon on my next service appointment. Vehicle and component hasn’t been inspected for this problem yet. There were no warning lamps, messages or symptoms. They first appeared about a month ago (mid January 2026), and happened again first week of February 2026

NHTSA complaint #11718256 — an unverified report by a vehicle owner.

Bear, DE

UNKNOWN OR OTHER

Sometimes when stopped at a light and turning onto another street the car loses acceleration. The cars power does not shut off but causes a delay in the acceleration when turning or accelerating. I brought my vehicle to the dealership and they test drove it and hooked it up to the coding machine and said no codes came up and there isn’t a recall. However I looked and it said there is a recall on certain 2024 nissan sentra sv models as shown here - Driveshaft Separation (NHTSA 24V304000): The front left-side driveshaft may not be fully seated, or a retaining clip may be missing, causing a sudden loss of drive power and increasing the risk of a crash. Something is definitely wrong this has happened at least 10 times since I’ve had the vehicle.

NHTSA complaint #11716443 — an unverified report by a vehicle owner.

Murfreesboro, TN

STEERING

This is the second time in the last 45 day that we have had a report of the front end "popping". We took 1 vehicle to Nissan of Murfeesboro and they replaced both front shaft assemblys. This vehicle was taken to Newton Nissan and they had to do the same repair on this vehicle. I have 12 of the year, make model in our fleet and have serious concerns

NHTSA complaint #11711433 — an unverified report by a vehicle owner.

at 37,040 miles Ellensburg, WA

STEERING

The contact rented a 2024 Nissan Sentra. The contact stated while driving the vehicle, the contact noticed a slight rubbing like sound coming from the front of the vehicle. The contact stated that while driving approximately 55 MPH over a rumble strip later, there was an abnormally loud sound coming from the front of the vehicle, and the steering wheel suddenly failed, causing the vehicle to lose directional control. The vehicle veered to the right, crossed multiple lanes before stopping on a gravel shudder. Upon exiting and inspecting the vehicle, the contact noticed that both the two front wheels were towed inward at approximately a 40-degree angle. The vehicle was later towed to the rental car company. The cause of the failure was unknown. No further information was available. The manufacturer was not contacted. The failure mileage was 37,040. The VIN was not available.

NHTSA complaint #11701430 — an unverified report by a vehicle owner.