Owners have filed 810 complaints
about the 2012 Toyota Camry with NHTSA between 2011 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 9 of 32 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 59
Against the median year of the Toyota Camry. 50 means typical for this
model; 100 means roughly double.
Severity — 100
24.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 84
49% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
4458.7%
Sun/Moon Roof Assembly
912.0%
Torque Converter
79.3%
Automatic Transmission
68.0%
Door
34.0%
Electric Power Assist System
22.7%
Underbody Shields
22.7%
Accelerator Pedal
22.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
457.6%
1,000 – 9,999 miles
8414.3%
10,000 – 24,999 miles
9416.0%
25,000 – 49,999 miles
12421.1%
50,000 – 74,999 miles
8314.1%
75,000 – 99,999 miles
6110.4%
100,000 – 149,999 miles
7212.2%
150,000+ miles
264.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2011peak 21Aug 2026
Recalls on the 2012 Toyota Camry
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
13V442000
ELECTRICAL SYSTEM
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Risk: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
13V014000
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Risk: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 201335944,041 units in Canada
Airbag
On certain vehicles, if the air conditioning condenser drain hose were to become clogged, water could accumulate and leak onto the airbag control module. This could cause the airbag warning light to illuminate, and potentially result in an unintended deployment of the airbags. This could startle the driver and/or cause minor injuries to vehicle occupants. Water damage could also cause a loss of power steering assist, causing the vehicle to revert to a manual steering mode which would require greater driver effort, especially at low vehicle speeds, and increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will install a protective shield and sealant.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 255,000 milesD'iberville, MSCrash1 injured
AIR BAGS
The contact owned a 2012 Toyota Camry. The contact stated that while driving at an undisclosed speed uphill during flooding conditions, the vehicle slipped and hydroplaned. The contact attempted to correct the steering but lost control of the vehicle, causing the vehicle to drive into a ditch and flip over several times before coming to a complete stop upside down. Upon impact, the air bags failed to deploy. There were no warning lights illuminated nor abnormal sounds coming from the vehicle prior to the crash. The vehicle was towed to a tow yard. A Police report was filed. The vehicle was destroyed. The contact sustained a laceration to the head, scrapes on both legs, an injury to the left arm, and an injury to the right knee. Medical attention was required, including an emergency room visit and doctor visits. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 255,000.
NHTSA complaint #11750348 — an unverified report by a vehicle owner.
Durham, NCCrash2 injured
AIR BAGS
I recently was a passenger in my vehicle during a motor vehicle crash, and the air bags did not deployed for the driver or the passenger.
NHTSA complaint #11655194 — an unverified report by a vehicle owner.
at 130,000 milesMaurice, LACrash1 injured
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owned a 2012 Toyota Camry. The contact stated that while her [XXX] daughter was driving at 35 MPH during traffic, the vehicle suddenly accelerated while attempting to depress the brake pedal. There were no warning lights illuminated. The contact's daughter kept on depressing the brake pedal but the vehicle continued increasing its speed up to 39 MPH and the brakes failed to respond. As a result, the vehicle rear-ended a vehicle that was in front, then that vehicle crashed into another vehicle that was in front of her. The contact's daughter suffered from whiplash, but no medical attention was required. A police report was filed. The vehicle was towed to a collision center, where an appraiser deemed the vehicle a total loss. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 130,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11645309 — an unverified report by a vehicle owner.
Tallahassee, FLCrash1 injured
UNKNOWN OR OTHER
On October 22, I drove my daughter to her high school that is about 6 miles away from my house and dropped her off around 6:50 AM. On my way back, after driving around 2 miles, I was turning around a bend about 25 miles per hour when my car suddenly started accelerating. Startled, I stepped on the brake immediately, but the brake was not working to my surprise. I stepped a second time, and then a third time to no avail. In the meantime, the car was surging forward into the darkness at a higher and higher speed. I panicked; I remember uttering,” oh, my God, Oh, my God” a couple of times and then don’t remember what happened. According to the sheriff’s car crash report, the car veered off the road to the left, glanced off a tree and continued in a straight line and crashed into an electricity pole at about 65 mph and stopped. Obviously, I was in a state of shock and woken up by someone asking me repeatedly, “Are you okay?”. I was dazed. When I opened my eyes, I was surrounded by blinking lights from an ambulance. I just sat there bewildered. The window next to me was utterly broken. My left leg was folded. I felt it with my palm and realized that it was broken. I felt my right leg and it was okay. I was asked if I could pull my self out of the car through the passenger’s side door, but I couldn’t move my left leg. So, I gave my back to first responders, and they dragged me out of the car and laid me on the tarmac. Two people held me by my legs and two others by my shoulders and picked me up to a stretcher of an ambulance. My t – shirt and pants were cut up and removed, and I was wrapped by blanket, and taken to the back of the ambulance. Preliminary checking suggested my left leg was indeed fractured, therefore, was wrapped carefully, and I was taken to an emergency room. X-ray of my leg and CT scan of my head and chest showed that my left leg had serious fractures. Surgery to stabilize the fractures was performed. And a second surgery will be performed in two days.
NHTSA complaint #11624333 — an unverified report by a vehicle owner.
Fresno, CACrash
UNKNOWN OR OTHER
I WAS GOING TO PARK MY CAR SO I WAS SLOWING HEADING TOWARD THE PARKING SPOT. I SLOWED DOWN AND TRIED TO PARK MY CAR; HOWEVER, AS I WAS STEPPING ON THE BRAKE, MY CAR SUDDENLY ACCELARATED ON ITS OWN AND JUMPED THE CURB. MY CAR HIT THE BUILDING BREAKING SEVERAL WINDOWS. I AM CONVINCED THAT THIS ACCIDENT WAS A CASE OF SUDDEN UNINTENDED ACCELARATION DUE TO THE MALFUNCTION OF MY CAR.
NHTSA complaint #11533568 — an unverified report by a vehicle owner.
Fresno, CACrash
SERVICE BRAKES
I WAS GOING TO PARK MY CAR SO I WAS SLOWING HEADING TOWARD THE PARKING SPOT. I SLOWED DOWN AND TRIED TO PARK MY CAR; HOWEVER, AS I WAS STEPPING ON THE BRAKE, MY CAR SUDDENLY ACCELARATED ON ITS OWN AND JUMPED THE CURB. MY CAR HIT THE BUILDING BREAKING SEVERAL WINDOWS. I AM CONVINCED THAT THIS ACCIDENT WAS A CASE OF SUDDEN UNINTENDED ACCELARATION DUE TO THE MALFUNCTION OF MY CAR.
NHTSA complaint #11533568 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Worcester, MA
POWER TRAIN
2012 Toyota Camry LE developed severe transmission shudder/vibration during normal driving, especially around 25–35 mph and 45–60 mph. The vehicle also experienced noticeable vibration when shifting into Reverse and Drive. An OBD scan previously detected diagnostic trouble code P2716 related to transmission pressure control. The transmission fluid was serviced, but the shudder continued. While driving on the highway, the check-engine light came on again. The vehicle was subsequently returned to the seller and a $7,500 settlement was reached. I am reporting this to document the mechanical and powertrain problems experienced with this vehicle.
NHTSA complaint #11757762 — an unverified report by a vehicle owner.
Worcester, MA
ENGINE
2012 Toyota Camry LE developed severe transmission shudder/vibration during normal driving, especially around 25–35 mph and 45–60 mph. The vehicle also experienced noticeable vibration when shifting into Reverse and Drive. An OBD scan previously detected diagnostic trouble code P2716 related to transmission pressure control. The transmission fluid was serviced, but the shudder continued. While driving on the highway, the check-engine light came on again. The vehicle was subsequently returned to the seller and a $7,500 settlement was reached. I am reporting this to document the mechanical and powertrain problems experienced with this vehicle.
NHTSA complaint #11757762 — an unverified report by a vehicle owner.
at 255,000 milesD'iberville, MSCrash1 injured
AIR BAGS
The contact owned a 2012 Toyota Camry. The contact stated that while driving at an undisclosed speed uphill during flooding conditions, the vehicle slipped and hydroplaned. The contact attempted to correct the steering but lost control of the vehicle, causing the vehicle to drive into a ditch and flip over several times before coming to a complete stop upside down. Upon impact, the air bags failed to deploy. There were no warning lights illuminated nor abnormal sounds coming from the vehicle prior to the crash. The vehicle was towed to a tow yard. A Police report was filed. The vehicle was destroyed. The contact sustained a laceration to the head, scrapes on both legs, an injury to the left arm, and an injury to the right knee. Medical attention was required, including an emergency room visit and doctor visits. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 255,000.
NHTSA complaint #11750348 — an unverified report by a vehicle owner.
Carol Stream, IL
POWER TRAIN
Recall was completed on 11/25/14 for a shudder when hitting 35 to 50. The recall was a software issue and they show that a torque converter may have been needed at a later date to further correct the issue. Looking for Toyota to follow up with a complete recall vs just the software.
NHTSA complaint #11734130 — an unverified report by a vehicle owner.
Santa Clara, CA
SEATS
I am noticing there is some wiggling and play with the driver’s seat. Every time I hop inside the car, I feel the seat wiggle back a little bit. I notice some movement back and forth when accelerating and braking and it is starting to get very annoying whenever I drive.
NHTSA complaint #11719868 — an unverified report by a vehicle owner.
Santa Clara, CA
UNKNOWN OR OTHER
I am noticing there is some wiggling and play with the driver’s seat. Every time I hop inside the car, I feel the seat wiggle back a little bit. I notice some movement back and forth when accelerating and braking and it is starting to get very annoying whenever I drive.
NHTSA complaint #11719868 — an unverified report by a vehicle owner.
Santa Clara, CA
ELECTRICAL SYSTEM
I am noticing there is some wiggling and play with the driver’s seat. Every time I hop inside the car, I feel the seat wiggle back a little bit. I notice some movement back and forth when accelerating and braking and it is starting to get very annoying whenever I drive.
NHTSA complaint #11719868 — an unverified report by a vehicle owner.
Yuma, AZ
UNKNOWN OR OTHER
The "incident" is not a fault or flaw of my car in any way, but rather is caused by the auto industry's general shift to LED/HID headlights. In my opinion, they make driving unsafe for external observers because they are too bright and create a lot of glare, so that keeping my eyes focused and perceptive of features I need to see in the road directly ahead of me is becoming increasingly difficult, and therefore, by definition, more unsafe. Technology must be improved so that headlights can alter spectral output according to background illumination (dimmer means cooler,) and light output should have finer, adaptive directional control so that more light gets to objects in front that need to be illuminated, and less to oncoming drivers whose visual contrast range may be overwhelmed. I'm [XXX] , and I have the beginnings of cataracts. Older, halogen-based headlights don't interfere much with my vision, but modern headlights do, and quite badly so. This has to improve! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11719260 — an unverified report by a vehicle owner.
Staten Island, NY
SEATS
I am reporting a potential safety defect involving the driver seat lumbar support mechanism found in multiple vehicle models across the industry. The lumbar support feature applies excessive, uneven, or unstable pressure to the driver’s lower back during normal driving conditions. This occurs even when the feature is set to its lowest or neutral position. The defect presents in the following ways: •The lumbar support protrudes too far forward, forcing the spine into an unnatural posture. •The mechanism shifts or changes pressure during , creating sudden discomfort or pain. •Extended use results in lower back strain, muscle spasms, or nerve irritation. Safety Risk This issue poses a significant safety hazard because it directly affects the driver’s ability to maintain proper posture, comfort, and control of the vehicle. This pain is not noticeable until you step out of the vehicle and it difficult to trace that to the lumber support button as most people do not observed when it is on. The defect can: •Reduce reaction time due to discomfort or restricted movement •Increase the risk of long term musculoskeletal injury •Create fatigue or numbness that compromises safe operation Because this feature is present in many vehicles and consistently causes injury, the problem appears to be systemic and design related, not limited to a single manufacturer. Frequency of the Issue •Occurs: (e.g., every drive / frequent / intermittent) •First noticed on: (2020) •Conditions: (e.g., highway driving, long trips, stop and go traffic) Additional Notes •No aftermarket modifications have been made to the seat. •It may not be limited to Toyota vehicle only. I guess any vehicle driver seat that has lumber support is a suspect. •The issue persists regardless of seat height, tilt, or recline adjustments. •The problem appears inherent to the lumbar mechanism’s design rather than wear and tear. •The defect affects driver comfort, posture, and safe vehicle operation.
NHTSA complaint #11718947 — an unverified report by a vehicle owner.
Maple Valley, WA 98038, WA
VEHICLE SPEED CONTROL
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collision for myself, passengers, and surrounding vehicles. I have experienced some scary occurrences with shuddering at high speeds, hesitation while near other innocent vehicles and stalling. I was never notified by Toyota about this recall or service campaign while it was active. I maintain current registration information and would have had the issue addressed immediately. Toyota acknowledged the campaign but refused support due to expiration, despite my lack of notice. I contacted Toyota and was instructed to file a complaint with NHTSA. Toyota declined to repair the issue under goodwill or policy exception. I am requesting that NHTSA investigate whether this defect should have been classified as a safety recall and whether consumers were properly notified. Sudden loss of power or stalling presents a significant safety risk and may warrant additional remedies or extension of the campaign for affected owners who were not notified.
NHTSA complaint #11709755 — an unverified report by a vehicle owner.
Maple Valley, WA 98038, WA
STEERING
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collision for myself, passengers, and surrounding vehicles. I have experienced some scary occurrences with shuddering at high speeds, hesitation while near other innocent vehicles and stalling. I was never notified by Toyota about this recall or service campaign while it was active. I maintain current registration information and would have had the issue addressed immediately. Toyota acknowledged the campaign but refused support due to expiration, despite my lack of notice. I contacted Toyota and was instructed to file a complaint with NHTSA. Toyota declined to repair the issue under goodwill or policy exception. I am requesting that NHTSA investigate whether this defect should have been classified as a safety recall and whether consumers were properly notified. Sudden loss of power or stalling presents a significant safety risk and may warrant additional remedies or extension of the campaign for affected owners who were not notified.
NHTSA complaint #11709755 — an unverified report by a vehicle owner.
Maple Valley, WA 98038, WA
ENGINE
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collision for myself, passengers, and surrounding vehicles. I have experienced some scary occurrences with shuddering at high speeds, hesitation while near other innocent vehicles and stalling. I was never notified by Toyota about this recall or service campaign while it was active. I maintain current registration information and would have had the issue addressed immediately. Toyota acknowledged the campaign but refused support due to expiration, despite my lack of notice. I contacted Toyota and was instructed to file a complaint with NHTSA. Toyota declined to repair the issue under goodwill or policy exception. I am requesting that NHTSA investigate whether this defect should have been classified as a safety recall and whether consumers were properly notified. Sudden loss of power or stalling presents a significant safety risk and may warrant additional remedies or extension of the campaign for affected owners who were not notified.
NHTSA complaint #11709755 — an unverified report by a vehicle owner.
Fort Smith, AR
POWER TRAIN
Vehicle is shuddering/stalling when trying to accelerate. Currently 150,000
NHTSA complaint #11698853 — an unverified report by a vehicle owner.
Fort Smith, AR
ENGINE
Vehicle is shuddering/stalling when trying to accelerate. Currently 150,000
NHTSA complaint #11698853 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2012 Toyota Camry. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale from AJ Sales & Services in Houston, TX. At the time of purchase, the vehicle mileage was 101,375. It was later discovered that the mileage on the Title was 245,980. Upon further investigation, the contact became aware that the vehicle was an Auction vehicle that was purchased by the dealer on 08/06/2024. The mileage after the auction sale was 101,294. The contact had also purchased two other vehicles from the same dealer, and there were also discrepancies with the mileages. The contact first purchased a 2014 Kia Optima. At the time of purchase, the mileage was 112,610, and it was later discovered that the mileage on the Title was 214,175. The second vehicle purchased was a 2015 Hyundai Sonata. At the time of purchase, the mileage was 101,000. It was later discovered that the mileage on the Title was 198,826. The contact stated that the engines seized in the first and second vehicles five months after purchasing the vehicles.
NHTSA complaint #11693831 — an unverified report by a vehicle owner.
Shreveport, LA
STEERING
Steering wheel is hard to turn
NHTSA complaint #11686177 — an unverified report by a vehicle owner.
Shreveport, LA
ELECTRICAL SYSTEM
Steering wheel is hard to turn
NHTSA complaint #11686177 — an unverified report by a vehicle owner.
at 90,000 milesRocklin, CA
POWER TRAIN
The contact owns a 2012 Toyota Camry. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was an unknown warning light illuminated. The contact stated that the failure worsened while merging onto a highway and the vehicle vibrated abnormally while accelerating. The vehicle was taken to the dealer and the contact was informed that the vehicle was out of warranty. The contact was provided an estimate for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 90,000.
NHTSA complaint #11681409 — an unverified report by a vehicle owner.
Jackson, CA
ENGINE
My engine jumps when I accelerate so I looked on google if there were any recalls and it said there were so i called the Toyota dealership and they said there were no recalls on my vehicle.
NHTSA complaint #11676858 — an unverified report by a vehicle owner.
Ajo, AZ
Other/I am not sure
I removed the seat cover to clean it after an unfortunate stomach bug incident and discovered the styrofoam padding of the headrest was broken off on the left side. I do not know what date the styrofoam broke, but it was discovered July 22, 2025. My only guess is that my toddler could have done it himself because he liked the squeaky sound it made when he shook his head back and forth. Despite my best effort to redirect him when it happened, he would occasionally do this on car rides. We purchased the car seat from the Evenflo store on Amazon on August 31, 2023. My son was between 2 and 4 when the incident would have occurred.
NHTSA complaint #11675370 — an unverified report by a vehicle owner.
Ajo, AZ
Insert, Padding
I removed the seat cover to clean it after an unfortunate stomach bug incident and discovered the styrofoam padding of the headrest was broken off on the left side. I do not know what date the styrofoam broke, but it was discovered July 22, 2025. My only guess is that my toddler could have done it himself because he liked the squeaky sound it made when he shook his head back and forth. Despite my best effort to redirect him when it happened, he would occasionally do this on car rides. We purchased the car seat from the Evenflo store on Amazon on August 31, 2023. My son was between 2 and 4 when the incident would have occurred.
NHTSA complaint #11675370 — an unverified report by a vehicle owner.
Princeton Junction, NJ
VEHICLE SPEED CONTROL
I am filing this complaint regarding a known and documented issue affecting my 2012 Toyota Camry (VIN: [XXX] ), which has developed a transmission shudder and vibration between 20–50 mph. This problem is directly aligned with Toyota Technical Service Bulletin T-SB-0079-15 and Customer Support Program ZF4, both of which describe issues with the torque converter and ECM software. My vehicle has 116,670 miles, which falls within the mileage eligibility of the support program (ZF4: 150,000 miles), though it is just outside the time limitation (8 years). I reached out to Toyota (Case #: [XXX]) to request goodwill assistance due to the safety-related nature of the defect and the fact that it is a well-documented product flaw, but they declined support solely based on time — not on mileage or vehicle condition. The vibration affects the transmission and drivability, particularly during city and highway acceleration, creating potential hazards when merging or navigating traffic. I believe this qualifies as a design flaw with potential safety implications. I respectfully request that NHTSA review Toyota’s handling of this issue and determine whether further consumer protection or a recall is warranted, especially for owners who were not adequately notified or who fall just outside the support window despite clear symptoms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11670619 — an unverified report by a vehicle owner.
Princeton Junction, NJ
FORWARD COLLISION AVOIDANCE: WARNINGS
I am filing this complaint regarding a known and documented issue affecting my 2012 Toyota Camry (VIN: [XXX] ), which has developed a transmission shudder and vibration between 20–50 mph. This problem is directly aligned with Toyota Technical Service Bulletin T-SB-0079-15 and Customer Support Program ZF4, both of which describe issues with the torque converter and ECM software. My vehicle has 116,670 miles, which falls within the mileage eligibility of the support program (ZF4: 150,000 miles), though it is just outside the time limitation (8 years). I reached out to Toyota (Case #: [XXX]) to request goodwill assistance due to the safety-related nature of the defect and the fact that it is a well-documented product flaw, but they declined support solely based on time — not on mileage or vehicle condition. The vibration affects the transmission and drivability, particularly during city and highway acceleration, creating potential hazards when merging or navigating traffic. I believe this qualifies as a design flaw with potential safety implications. I respectfully request that NHTSA review Toyota’s handling of this issue and determine whether further consumer protection or a recall is warranted, especially for owners who were not adequately notified or who fall just outside the support window despite clear symptoms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11670619 — an unverified report by a vehicle owner.
West Orange, NJ
POWER TRAIN
When I either: i) start the car and drive more than 20 ft OR ii) am at a stop light then accelerate..the car begins to jerk backward. Have changed the gasket and the throttle body and this issue still keeps happening. It started around the 90k Mile mark.
NHTSA complaint #11668312 — an unverified report by a vehicle owner.
West Orange, NJ
ENGINE
When I either: i) start the car and drive more than 20 ft OR ii) am at a stop light then accelerate..the car begins to jerk backward. Have changed the gasket and the throttle body and this issue still keeps happening. It started around the 90k Mile mark.
NHTSA complaint #11668312 — an unverified report by a vehicle owner.