Buick Lacrosse vs Toyota Highlander

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Buick Lacrosse	Toyota Highlander
Complaints on file	2,921	7,196
Model years covered	2005–2019	1997–2026
Worst model year	2006	2021
Best model year	2018	2025
Crashes reported	153	704
Fires reported	88	88
Injuries reported	80	384
Deaths reported	1	10
Most complained-about part	Electrical System	Transmission & Drivetrain
Share of complaints involving harm	11%	16.5%

Buick Lacrosse by year

415 383 327 343 146 278 244 308 200 90 54 64 42 19 8

05 06 07 08 09 10 11 12 13 14 15 16 17 18 19

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 595 20.4%

Lights 502 17.2%

Engine & Cooling 257 8.8%

Airbags 253 8.7%

Steering 229 7.8%

Brakes 144 4.9%

Suspension 142 4.9%

Transmission & Drivetrain 139 4.8%

Toyota Highlander by year

1 1 158 335 316 337 289 348 159 502 178 272 229 230 282 162 254 138 371 357 633 372 638 320 238 59 13 4

97 98 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Transmission & Drivetrain 1,021 14.2%

Brakes 753 10.5%

Engine & Cooling 718 10.0%

Electrical System 627 8.7%

Other & Unspecified 615 8.5%

Windows, Mirrors & Wipers 531 7.4%

Body & Structure 453 6.3%

Acceleration & Cruise Control 447 6.2%