Volkswagen Routan vs Chrysler Concorde

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Volkswagen Routan	Chrysler Concorde
Complaints on file	1,249	2,991
Model years covered	2008–2014	1993–2004
Worst model year	2009	1999
Best model year	2012	2001
Crashes reported	23	182
Fires reported	16	54
Injuries reported	35	130
Deaths reported	0	4
Most complained-about part	Electrical System	Engine & Cooling
Share of complaints involving harm	5.9%	12.4%

Volkswagen Routan by year

3 460 359 302 115 8 2

08 09 10 11 12 13 14

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 456 36.5%

Engine & Cooling 207 16.6%

Brakes 106 8.5%

Steering 76 6.1%

Transmission & Drivetrain 70 5.6%

Fuel & Propulsion 61 4.9%

Other & Unspecified 57 4.6%

Stability & Traction Control 36 2.9%

Chrysler Concorde by year

463 484 330 236 189 213 422 364 112 72 40 66

93 94 95 96 97 98 99 00 01 02 03 04

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 763 25.5%

Transmission & Drivetrain 264 8.8%

Steering 255 8.5%

Brakes 232 7.8%

Fuel & Propulsion 217 7.3%

Electrical System 171 5.7%

Body & Structure 139 4.6%

Suspension 133 4.4%