137 of the
22,259 complaints filed about the Hyundai Sonata
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2017.
See attached document for complaint. Please let me know how quickly the service parts for these two recalls are physically located in your shop and how soon the required recalls will be performed. I have been getting periodic recall notices for years and have yet to obtain the satisfaction of an adequate local response from your service department. I can recall three instances when I was told the parts were ready, only to leam, upon arrival, they were not. The last incident was on May 27"', when I was told the parts were ready and I could have the recall performed on May 30'". Another huge disappointment occurred when I was told the parts were not available. That is not the way to run a governmental required recall program.
NHTSA complaint #11669388 — an unverified report by a vehicle owner.
The contact owns a 2014 Hyundai Sonata. The contact stated that while the vehicle was parked, the contact attempted to open the trunk manually using the key fob; however, the trunk intermittently failed to open. No warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11650471 — an unverified report by a vehicle owner.
The contact owns a 2017 Hyundai Sonata. The contact stated that while the vehicle was parked, the passenger's side rear door latch failed to unlock as needed. The contact stated that the passenger's side rear door latch failed to unlock from the inside or the outside. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 88,180.
NHTSA complaint #11608219 — an unverified report by a vehicle owner.
The contact owns a 2018 Hyundai Sonata. The contact stated the trunk failed to open while using the key fob and the controllers on the interior of the vehicle. The contact had taken the vehicle to the dealer where it was diagnosed that the trunk latch had failed, and the emergency cable associated with the trunk needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 44,176.
NHTSA complaint #11604434 — an unverified report by a vehicle owner.
Rear Driver Side door latch actuator assembly. Part failed and door cannot be opened even to change/repair the part. This is a major safety issue as the door cannot be opened by rear passengers.
NHTSA complaint #11549071 — an unverified report by a vehicle owner.
The contact owns a 2016 Hyundai Sonata. The contact stated that the trunk latch had failed to open. The contact attempted to use the key fob and the key to unlock the trunk however, the latch failed to release. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the trunk latch and key entry needed to be replaced. The vehicle had been repaired. The contact stated that the failure had reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
NHTSA complaint #11537874 — an unverified report by a vehicle owner.
The contact owns a 2014 Hyundai Sonata. The contact stated that the trunk failed to open as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the trunk latch needed to be replaced, and that the failure was related to an unknown recall. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.
NHTSA complaint #11533422 — an unverified report by a vehicle owner.
The contact owns a 2016 Hyundai Sonata. The contact stated the trunk latch failed to latch properly and had fractured. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V619000 (Latch/Locks/Linkages) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11530646 — an unverified report by a vehicle owner.
I was headed to pick up the kids to take them to practice, but when they went to open the trunk to put their sports gear in it, it was "stuck". It had worked the previous night so I was very confused. After several tries, we finally got it to open and shut. We then went to the park to kill time and I went to open the trunk again, it wouldn't open. We tried everything, and after 30 minutes, it decided to open. However, it then would not shut. We couldn't leave the park with it open so had to have help come and strap it closed. The kids missed their practices and I was alone in a parking lot with two kids until help could arrive.
NHTSA complaint #11510485 — an unverified report by a vehicle owner.
Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.
NHTSA complaint #11510213 — an unverified report by a vehicle owner.
The trunk panel latch in this vehicle has failed due to a broken trunk latch pawl. The trunk will not open even when pushing the emergency trunk release latch inside the trunk. This failure presents the risk of injury to an occupant locked inside the trunk. As such, the involved vehicle might not comply with Federal Motor Vehicle Safety Standard no 401, "interior trunk release." A recall (Campaign 208) has already been placed on the 2016- 2018 Hyundai Sonata Hybrids due to this issue, but this particular VIN number is not covered under that recall. I have contacted Hyundai about this issue, and they will not repair or address this problem stating that although the model has had a recall issued, this particular VIN is not covered. The vehicle is available for inspection upon request
NHTSA complaint #11507453 — an unverified report by a vehicle owner.
The contact owns a 2018 Hyundai Sonata. The contact stated that the key fob was accidently left inside the trunk but the trunk lid remained locked. The contact indicated that the feature preventing the key from becoming locked inside the trunk failed due to the trunks locking mechanism malfunctioning. The vehicle was previously serviced under the NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the failure occurred. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage 70,000.
NHTSA complaint #11487017 — an unverified report by a vehicle owner.
The contact owns a 2018 Hyundai Sonata. The contact stated the vehicle had failed to start. On other occasions while driving at various speeds, the vehicle was not running correctly, bucking, lost motive power and stalled. Additionally, the door and trunk failed to lock securely. There were no warning lights illuminated. A signal was sent to the vehicle however, the vehicle failed to respond. The vehicle was towed to the local dealer but the vehicle was not diagnosed or repaired. The vehicle was then towed to an independent mechanic who informed the contact that the fuel pump failed and caused the starter to burn out and drain the battery. The manufacturer was notified of the failure and provided a case number and referred the contact to the local dealer for assistance. The approximate failure mileage was 23,944.
NHTSA complaint #11485497 — an unverified report by a vehicle owner.
The latch of the trunk will not release. There is no way to open the trunk because the latch itself has a defect as reported in the NHTSA report 21V619000 recall #208 for the 2016/2017 model year. There is no way to fold down back seats because the seat release is inside the trunk. The key, interior trunk release nor the key fob will release the trunk because there is a defect in the latch system. The NHTSA has already flagged this as an issue, but the years effected need to be expanded, as the recall was too narrow.
NHTSA complaint #11482115 — an unverified report by a vehicle owner.
The contact owns a 2011 Hyundai Sonata. The contact stated that the exterior door lock button was no longer operative. There was no warning light illuminated. The contact stated that the battery and key fob of the vehicle were replaced; however, the failure persisted. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not been repaired under NHTSA Campaign Number: 10V070000 (Latches/Locks/Linkages) as the VIN was not included. The vehicle was not diagnosed or repaired. The failure mileage was approximately 74,800.
NHTSA complaint #11474042 — an unverified report by a vehicle owner.
The contact owns a 2017 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11459702 — an unverified report by a vehicle owner.
The contact owns a 2018 Hyundai Sonata. The contact stated that the trunk latch was previously replaced; however, the failure recurred. The contact received notification of NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and confirmed that parts were not yet available. The manufacturer was made aware of the failure and referred the contact to a dealer. The failure mileage was approximately 17,000. Parts distribution disconnect.
NHTSA complaint #11457689 — an unverified report by a vehicle owner.
The contact owns a 2009 Hyundai Sonata. The contact stated that while his grandson was holding the inside rear driver's side door handle to exit the vehicle, the door handle cut his hand and he started bleeding abundantly. The contact and other family members were able to provide first aid to his grandson. The contact also stated that while holding the inside front passenger's side door handle to exit the vehicle, the door handle cut his hand. The contact immediately sought medical assistance at the nearest pharmacy. The contact stated that the vehicle door handles shining coating had peeled off and the remaining part of the coating had curled up and formed sharp blades. The vehicle was taken to the dealer where it was diagnosed that all four door handles needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they would send out a field technician to inspect the vehicle. The contact stated that the manufacturer followed up and inquired for his signature so they could proceed with the inspection of his vehicle. The failure mileage was approximately 90,000.
NHTSA complaint #11452281 — an unverified report by a vehicle owner.
The contact owns a 2018 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact called the local dealer and left a voicemail. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11450236 — an unverified report by a vehicle owner.