FaultScore report
Owners have filed 38 complaints about the 2018 Volkswagen Jetta with NHTSA between 2019 and 2026. The largest single group is the fuel & propulsion. Across this model's run it ranks 31 of 33 worst.
FaultScore 28/100
Higher is worse. Measured against the other years of the Volkswagen Jetta.
How this is worked out38
Complaints
2
Crashes reported
0
Fires reported
0
Injuries reported
32,000 mi
Median mileage at failure
Half of reported failures happened before this
50%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 24,000 miles
Median failure at 51,723 miles
1 crashes, 0 fires · median 24,600 mi
Median failure at 30,100 miles
Median failure at 55,491 miles
Median failure at 8,500 miles
1 crashes, 0 fires · median 40,700 mi
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2018 Jetta vehicles. The fuel rail bolts may become loose over time, allowing fuel to leak.
Risk: A fuel leak increases the risk of a fire.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
AIR BAGS
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 55MPH. THE CONTACT DEPRESSED ON THE BRAKE PEDAL AND THE PEDAL WAS NOT FUNCTIONING, THE CONTACT STRUCK A GUARDRAIL AND THE VEHICLE COME TO A STOP. THE CONTACT STATED THAT NO ONE WAS INJURED AND NO ONE SEEKED MEDICAL ATTENTION. CONTACT STATED THAT THE AIRBAGS DEPLOYED BUT DID NOT DEFLATE AFTERWARDS; WHEN INSPECTING THE SIDE AIRBAGS ON FRONT DRIVER AND PASSENGER SIDE CONTACT STATED THAT THE AIRBAGS HAD "RIPS" ON THE TOP AND BOTTOM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A TOTAL LOSS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,700.
NHTSA complaint #11386640 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 55MPH. THE CONTACT DEPRESSED ON THE BRAKE PEDAL AND THE PEDAL WAS NOT FUNCTIONING, THE CONTACT STRUCK A GUARDRAIL AND THE VEHICLE COME TO A STOP. THE CONTACT STATED THAT NO ONE WAS INJURED AND NO ONE SEEKED MEDICAL ATTENTION. CONTACT STATED THAT THE AIRBAGS DEPLOYED BUT DID NOT DEFLATE AFTERWARDS; WHEN INSPECTING THE SIDE AIRBAGS ON FRONT DRIVER AND PASSENGER SIDE CONTACT STATED THAT THE AIRBAGS HAD "RIPS" ON THE TOP AND BOTTOM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A TOTAL LOSS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,700.
NHTSA complaint #11386640 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
FUEL/PROPULSION SYSTEM
My vehicle has an active, federally mandated safety recall for a fuel rail leak (Recall 24Gi / 20V648000), which is a documented fire hazard. The vehicle now has an active "EPC" (Electronic Power Control) dashboard light and a fuel odor. When I called my local authorized Volkswagen dealership—Southern Team Volkswagen at 6520 Peters Creek Road in Roanoke, VA—to schedule the safety repair, the service department flat-out refused to take the vehicle. The representative stated that they "are not taking new clients" and "will not be repairing" the vehicle. They left me stranded with an active, dangerous safety hazard on my property and refused to comply with the federal recall mandate. When escalations were made to corporate, I was told my only option was to take the vehicle for an hour to Lynchburg, VA, at my expense. Because they don’t have a policy to pay for towing. I had to call the manufacturer and have them step in to “pull some strings” he said. Am currently waiting to hear back from them.
NHTSA complaint #11750939 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Leaking gas. And charcoal canister problems. I’m not sure why this vehicle is not recalled but the vw gti is and same years as other vw models but not this one. There has to be a recall with this vin vehicle no one was harmed or injured yet since this problem is scary and leaks gas I am unable to drive car due to risk of fire and injury.
NHTSA complaint #11747315 — an unverified report by a vehicle owner.
Chest Clip, Buckle, Harness
I buckled my 2.5 year old daughter into her carseat and secured the magnetic chest clip. It very easily popped back open WITHOUT pressing the buttons. I attempted to get it to securely close several times and with light pressure it opens back up. This is extremely unsafe as it would likely not stay clipped in a crash or a child could very easily open the chest clip. After a quick online search, it appears that several others have had this issue. I just noticed it yesterday but I have no idea how long this has been occuring and, unless checked thoroughly every time, could happen to anyone.
NHTSA complaint #11742734 — an unverified report by a vehicle owner.
POWER TRAIN
My car made a loud banging noise and would not move even though engine was running. Had towed and was told car needs new transmission I brought to another mechanic for second opinion and was told the same thing code P073300
NHTSA complaint #11728653 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
The car makes a loud popping/ clicking sound in the back of the car (near exhaust) whenever I accelerate or let off the gas.
NHTSA complaint #11718601 — an unverified report by a vehicle owner.
ENGINE
On Monday [XXX] my 2018 VW Jetta S started gushing gas from the bottom of the car. I immediately pulled over and called AAA to have my car towed to my nearest VW dealer which was National City Volkswagen 3131 Mile of Car National City, Ca. The issue my car was having looked similar to a recall due to fuel rails coming loose. My car ended up having faulty gas rails which is part of a recall for my vehicle. I was told it was already corrected 4 years ago so i had to pay out of pocket for it. Yet the repairs or corrected recall are not on the carfax, for one. And for two, I did not own the car when said repairs were completed and I cannot find any record of it. I believe VW is still responsible for this as it is the same parts that were repaired for the recall. Plus, I missed a whole day at work because of this. ($30hr×8=$240) plus the $1438.26 I had to pay out of pocket. Thank you for your time and consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11682295 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
On Monday [XXX] my 2018 VW Jetta S started gushing gas from the bottom of the car. I immediately pulled over and called AAA to have my car towed to my nearest VW dealer which was National City Volkswagen 3131 Mile of Car National City, Ca. The issue my car was having looked similar to a recall due to fuel rails coming loose. My car ended up having faulty gas rails which is part of a recall for my vehicle. I was told it was already corrected 4 years ago so i had to pay out of pocket for it. Yet the repairs or corrected recall are not on the carfax, for one. And for two, I did not own the car when said repairs were completed and I cannot find any record of it. I believe VW is still responsible for this as it is the same parts that were repaired for the recall. Plus, I missed a whole day at work because of this. ($30hr×8=$240) plus the $1438.26 I had to pay out of pocket. Thank you for your time and consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11682295 — an unverified report by a vehicle owner.
AIR BAGS
Passenger airbag light is illuminated after hitting a bump in the road
NHTSA complaint #11675689 — an unverified report by a vehicle owner.
AIR BAGS
I was backing out of a parking spot, turned the wheel and the screen lit up staing error:airbag. Air bag light came on dash screen. Cruise control, steering wheel options for music control and menu and horn have stopped working. There is this nosie that comes from the steering column when making turns now as well.
NHTSA complaint #11665499 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was backing out of a parking spot, turned the wheel and the screen lit up staing error:airbag. Air bag light came on dash screen. Cruise control, steering wheel options for music control and menu and horn have stopped working. There is this nosie that comes from the steering column when making turns now as well.
NHTSA complaint #11665499 — an unverified report by a vehicle owner.
AIR BAGS
Front passenger air bag light came on without provocation and remains on. Have noticed multiple recalls of similar situations with VW air bags being recalled. It appeared to start with the detection of weight change in the seat. It would not deactivate when a small child sat in the front seat. Now the passenger air bag light just continuously stays on regardless of adult, child, or nothing is the seat.
NHTSA complaint #11653841 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Engine stalled and car emitted fuel smell and leaked from engine area. Vehicle towed to shop. Mechanic found fuel leak near Cylinder #4. Removed intake manifold and found fuel rail loose and leaking from #4 injector. Left upper fuel rail retaining bolt was broken and left lower bolt was loose.
NHTSA complaint #11648748 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Car's warning lights came on with initial start, followed by strong fuel smell. Shut off engine and walked around car to find large puddle of fuel coming from engine compartment under fuel rail.
NHTSA complaint #11622261 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Malfunction ignition switch, and ignition cylinder, 50,000 miles on car. Took it to the dealer for diagnosis. No warning lamps or lights showed. My car just stopped allowing my key to come out of the ignition to turn the car off. I have to struggle to get it out of the ignition for 10-20 mins every time I take my key out. My car could potentially not turn on or off when the pieces go out completely
NHTSA complaint #11611846 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Malfunction ignition switch, and ignition cylinder, 50,000 miles on car. Took it to the dealer for diagnosis. No warning lamps or lights showed. My car just stopped allowing my key to come out of the ignition to turn the car off. I have to struggle to get it out of the ignition for 10-20 mins every time I take my key out. My car could potentially not turn on or off when the pieces go out completely
NHTSA complaint #11611846 — an unverified report by a vehicle owner.
AIR BAGS
Air bag light came on unprovoked. Remains on. We noted this announcement and feel it is the same problem. ((In April 2023, Volkswagen recalled some vehicles due to a faulty front passenger detection system that could deactivate the front passenger air bag. A deactivated air bag won't deploy in a crash, which could increase the risk of injury to the front passenger. Volkswagen is developing a remedy and will notify owners when it's available. In the meantime, owners shouldn't let anyone sit in the front passenger seat. ))
NHTSA complaint #11610694 — an unverified report by a vehicle owner.
WHEELS
Front wheel bearing failure same as nhtsa campaign 19V879000
NHTSA complaint #11598220 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ignition swith . Same as 2019 and up model recall.NHTSA campaign number: 23V604
NHTSA complaint #11598216 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
N/A
NHTSA complaint #11594184 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
the tunk lid fills with water and gets all the tail light components and wiring wet when it rains heavy or get a car wash.
NHTSA complaint #11580868 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2018 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly stalled without warning. The contact shifted in neutral and attempted to restart the vehicle. The contact had to push the vehicle to the side of the road and made several attempts to start the vehicle. The vehicle was taken to the dealer and the contact was made aware of a recall regarding the fuel rail. The mechanic was unable to determine the exact cause for the failure however, the mechanic linked the failure to a failure with the electrical system. The vehicle was not repaired. The failure persisted with the battery and EPC warning lights illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 90,782.
NHTSA complaint #11550559 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Volkswagen Jetta. The contact stated that after entering the vehicle and attempting to start the vehicle, the vehicle failed to start on the first attempt. Upon starting the vehicle and driving at an undisclosed speed, the vehicle suddenly lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality. However, the contact stated that the failure had since become a regular occurrence. The contact also stated that the infotainment system operated erratically, symptomatic of a possible electrical issue. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
NHTSA complaint #11547215 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
The contact's mother owns a 2018 Volkswagen Jetta. The contact stated that her mother's vehicle had failed to start up with an abnormal fuel odor coming from the vehicle. Upon inspection, her mother discovered that an unknown fluid had leaked from the vehicle. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a leak in the fuel rail. The failure was linked to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline); however, the vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 51,723.
NHTSA complaint #11512432 — an unverified report by a vehicle owner.
ENGINE
On or about January 24, 2023, Found oil leak and heard noise from engine. No warning lamps or messages prior, mechanic diagnosed and found cam phaser cover bolts loose and leaking. He had to re-torque bolts and check engine. Leaking stopped. Mechanic said they should not have come loose and if bolts came anymore loose, they could have caused serious problems with timing and engine.
NHTSA complaint #11504161 — an unverified report by a vehicle owner.
POWER TRAIN
Key locked in ignition at an unsafe area where I was stuck for hours. Car has approximately 89,000 miles and the key being stuck in ignition has happened to me twice recently and I know it will continue to do so until there is a recall for the safety issue that the Ignition causes.
NHTSA complaint #11481801 — an unverified report by a vehicle owner.