I was involved a car accident with two other co-workers (USDA-NRCS) on the job in our government issued F-150 by Ford. As were sitting still waiting to make a left turn, we were rear-ended by a 1990 Dodge van on 5/31/2023. During the impact my headrest deployed which led to me having three surgeries( ACDF procedure on C3-C5, right shoulder surgery, deviated septum) surgery and having to put in my disability retirement application in this summer since I haven't worked in three years. I want a recall on the headrest deploying in the 2022 F-150.
NHTSA complaint #11746466 — an unverified report by a vehicle owner.
I own a 2024 Ford F-150 Lightning Platinum built in August 2024. The vehicle has been at the dealership for over 45 days for severe, unresolved electrical safety defects. I have attached photographic proof of the main defects. The first three photos show the driver's instrument display screen behind the steering wheel completely blacking out on startup, blinding critical safety gauges like the speedometer. The center screen stays on, but the main cluster is totally dead. Fourth and fifth photos show the driver's seat memory failure. I manually set my lumbar support to a comfortable 3-4-3 setting and save it, but every time the truck sits, the seat completely deflates to a flat zero default on startup. This causes an immediate driving distraction and ergonomic hazard. The factory navigation also randomly shouts driving directions out of nowhere without any driver input. The dealership is currently trying to install a temporary "bypass wire" hack on my factory harness just to see if it fixes the seat memory. However, Ford's internal hotline (SSSC) refuses to authorize repairs for the black screen or phantom navigation until a tech physically catches it glitching on command. Ford’s policy is to return the vehicle unrepaired if it does not fail during active observation. I am requesting NHTSA to investigate Ford's active evasion of safety recall 25V540 (Ford 25S88). The official recall paperwork states the defective supplier software entered production on May 14, 2024. My truck was manufactured in August 2024—squarely within the defective window—yet Ford is using a model-year loophole to exclude 2024 vehicles from the recall population. They are denying owners a permanent factory software remedy and forcing dealers to use unapproved, temporary physical workarounds. The vehicle is at the dealership and available for federal inspection if need be.
NHTSA complaint #11738969 — an unverified report by a vehicle owner.
While driving my 2021 Ford F-150 PowerBoost, the vehicle issued a pre-collision warning followed immediately by a restraint system warning. The airbag then deployed without any collision or impact. There was no crash, obstacle, or reason for deployment. The airbag deployment shattered the windshield and caused interior damage. This appears to be a false activation of the pre-collision system and unintended airbag deployment, creating a serious safety hazard. This could easily result in injury or loss of vehicle control. The vehicle needs to be investigated for a potential defect in the airbag system, sensors, or pre-collision assist system.
NHTSA complaint #11730386 — an unverified report by a vehicle owner.
Rear passenger seat heater shorted out and burnt through seat cushion and and sleeping bag. We ripped the seat out and taped up the power cables. The vehicle has not been to a dealer as our local dealer sold / closed within the last year. There were no warnings before this issue.
NHTSA complaint #11727261 — an unverified report by a vehicle owner.
The contact owns a 2023 Ford F-150. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 23V896000 (Power Train); the service report stated that the recall repair was completed; however, the contact continued to receive more recall notifications for the same recall. The vehicle was taken back to the dealer, who confirmed that the recall repair was not completed. The vehicle remained with the dealer for 16 days, and the dealer later informed the contact that the recall part was not available. The contact was referred to the manufacturer for assistance in obtaining the part for the recall repair. The contact picked up the vehicle from the dealer. The contact stated that there was an abnormal clicking sound coming from the rear of the vehicle while driving. Additionally, the front driver's side seat cushion was loose and could be raised up. The vehicle was not repaired. The manufacturer was unreachable. The failure mileage was approximately 17,000.
NHTSA complaint #11713735 — an unverified report by a vehicle owner.
My truck panoramic sunroof is leaking water which is damaging the headliner, seats, console, floor carpet, lights between the seats. There is a recall 16S35 which is for yhe very same issues that Im having. This is a dangerous situation when driving and causes distractions during driving. This is unsafe and osses risk to driving the vehicle during rain, going theough car washes or snow. Please include my vin under this recall so yhe proper repairs can be made.
NHTSA complaint #11712320 — an unverified report by a vehicle owner.
I was rear ended by a driver going approximately 35-45mph while I was coming to a near stop at a stop light, driver struck me totalling my vehicle and gaming me up to the right and down into the ditch alongside the road, my airbags never deployed but at fault party aurbags did. At some point during the accident most likely during the initial impact the driver side seat of my f150 broke resulting in my seat laying flat and me laying on top of it. The seat was a powered movement seat, the seat appears to have broke the back rest movement or retaining device. The seat failing to keep me in the correct upright position may have attributed to a severe back injury. Vehicle was taken to insurance salvage yard by state farm, was also investigated by state farm insurance adjuster but any additional info was not provided to me beyond the vehicle is a total loss At the time of the accident no warning lights were present however a emissions light was intermittent for 02 sensor, after the accident several lights were present for airbag/accident and rear parking aid sensors
NHTSA complaint #11706823 — an unverified report by a vehicle owner.
Normal driving to work. Airbag light came on. Notification on Ford app about front air bag system not working correctly. Contact Ford for service. Contacted Denooyer Ford for service that was recommended. Same dealership I purchased the truck from. Service was able to schedule me within a week but recommended not driving the vehicle as it possibly didn't have working airbags. During service they corrected 2 other recalls on the vehicle and informed me that the air bag system warranty work would be 1-2 years on replacement parts. Dealer recommended not driving vehicle till proper replacement parts got installed to correct faulty air bag sensor in seat. Dealer told me that they don't have any rental vehicles in the meantime. 1-2 years of not driving a new vehicle is not acceptable.
NHTSA complaint #11702010 — an unverified report by a vehicle owner.
The seat track pivot link bolt has failed, yes it is available for inspection. The seat now has tons of travel in it, which will not restrain the driver in event of a crash. I have visual evidence of the part failure. The issue was part of a safety recall 17S40 which Gwinnett Place Ford claims to have addressed in 2024. The part has now failed.
NHTSA complaint #11688352 — an unverified report by a vehicle owner.
2010 FORD F150 ONLY OWNER - Brake Calipers and break line failed. Took it into Ford Dealership and they were unable to provide a diagnosis. Truck still shakes when in idle. All maintenance and needed care for the truck has been maintained. Repair cost over $4k to repair for 6 months in with the issue. Camera does not work and has not since 2014. Heated seats stopped working and burned out in 2014. All issues started to surface after truck was paid off.... Of course
NHTSA complaint #11685889 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford F-150. The contact stated that the front passenger's side and seat heater and cooler were inoperable. The contact stated that upon inspecting underneath the passenger's side seat, the contact noticed that the module wiring was burned and melted. The vehicle was taken to the dealer, where it was determined that the wiring and a connector underneath the front passenger's side seat had melted. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.
NHTSA complaint #11670897 — an unverified report by a vehicle owner.
The driver and passenger seats continuously keep self adjusting without the memory seat option in my vehicle. When readjusting back to position I hear popping. I feel like it’s either an electrical problem or adjustment mechanism stripping out! I’ve talked to several people in different forums with the same issue and thought we was just losing our minds!
NHTSA complaint #11668048 — an unverified report by a vehicle owner.
The engine system on this vehicle experienced multiple failures, including severe knocking, power loss, and potential oil-related malfunctions. Despite repeated service visits to the authorized Ford dealership, the problem persisted. The dealership performed multiple repairs, but the issue was never fully resolved. The vehicle has been undrivable for over a year, during which I have had to rely on rental cars, borrowed vehicles, and eventually purchased cash vehicles to commute — all while continuing to pay for the truck. This is a severe financial and safety burden for a vehicle sold as reliable. To this day, no clear resolution has been offered, and Ford’s internal support has repeatedly deflected responsibility or referred me to scripted call center processes. The vehicle remains parked, unable to be driven due to fear of catastrophic failure or causing harm to myself or others on the road. The engine should be fully inspected, and the failure reported as part of a broader pattern I believe exists across other vehicles with this powertrain. There were early warning lights, knocking, and oil issues documented during dealer visits. The dealer acknowledged repeated service cases but failed to offer a true fix or replacement. This is more than mechanical failure — it’s a consumer safety and engineering accountability issue. I urge NHTSA to investigate the root cause and assess whether a broader recall or investigation is warranted.
NHTSA complaint #11656507 — an unverified report by a vehicle owner.
To Whom It May Concern, I am writing to formally report a recurring water intrusion issue with my vehicle, which poses a potential safety risk. Whenever it rains and the vehicle is parked outside, water consistently leaks into the passenger-side interior. While driving, especially during acceleration or braking, I can hear the sound of water moving within the passenger side area. Upon inspection, I have found water pooling in the front passenger footwell, where multiple electrical wires are located. Additionally, there is an electrical control box situated beneath the passenger seat that may also be exposed to moisture. I also discovered water leaking behind the rear seat area. This section contains two air vents, which may be contributing to the issue. The water intrusion raises serious concerns about electrical system integrity, especially given the presence of wiring and components in affected areas. Although my vehicle has not yet experienced electrical failure while driving, I am aware of multiple reports from other owners who have encountered similar leaks that led to sudden engine shutdowns, including while driving in traffic — a serious safety hazard. I brought my vehicle to the service center for evaluation, but as of now, I have not received any resolution or updates regarding a fix. I have several videos of the situation as well. Given the potential risk to both vehicle occupants and others on the road, I respectfully request that the NHTSA investigate this matter further to determine whether a recall or other safety action is warranted. Thank you for your attention to this serious issue.
NHTSA complaint #11653843 — an unverified report by a vehicle owner.
My truck is shifting funny at times just want it fixed it’s 2024 it’s been long enough I drive on the highway every day.the truck has two recalls seat hardware is faulty and transmission downshift problems recalls issued in 2017 and it’s 2024 just want it fixed I’m already stressed enough I’m sure you understand thanks have a blessed day
NHTSA complaint #11626086 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford F-150. The contact stated that while operating the vehicle, the front driver's seat became unstable and was moving unintendedly. Upon inspection it was discovered that the front driver’s side seat mounting bolt had become unscrewed causing the side of the seat to move. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 76,600.
NHTSA complaint #11584417 — an unverified report by a vehicle owner.
The rear seat not lock in seat position its very dangerous in accident. Another problem ist when the transmmission decelerate she past the 3 at 1 speed dirrectly and a knoging in the transmission. Can you expect that please
NHTSA complaint #11579907 — an unverified report by a vehicle owner.