Owners have filed 122 complaints
about the 2025 Honda Civic with NHTSA between 2024 and 2026.
The largest single group is the steering.
Across this model's run it ranks 23 of 34 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 11
Against the median year of the Honda Civic. 50 means typical for this
model; 100 means roughly double.
Severity — 100
28.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
80% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Assist
728.0%
Adaptive Cruise Control
416.0%
Body
416.0%
Warning
312.0%
Warnings
312.0%
Automatic Emergency Braking
28.0%
Display Function
14.0%
Accelerator Pedal
14.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
880.0%
25,000 – 49,999 miles
110.0%
50,000 – 74,999 miles
110.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2024peak 15Aug 2026
Recalls on the 2025 Honda Civic
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V763000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Honda (American Honda Motor Co.) is recalling certain 2023-2024 Honda Accord, Accord Hybrid, 2023-2025 Honda CR-V Hybrid, and 2025 Honda Civic and Civic Hybrid vehicles. The high-pressure fuel pump may crack and leak fuel.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
24V744000
STEERING
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Risk: Difficulty steering can increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202559939 units in Canada
Wheels
Issue: This recall is for certain aluminum wheels that were installed before delivery or sold as a dealer accessory. On certain vehicles, the wheels may not have been manufactured properly. As a result, the wheel nut(s) could loosen and cause the wheel(s) to detach. Safety Risk: A wheel separation could cause a loss of control and increase the risk of a crash. Additionally, a wheel that separates could create a road hazard for others. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the hub(s), wheel(s) and wheel nut(s).
Recall 202460661,175 units in Canada
Fuel System
Issue: On certain vehicles, the high-pressure fuel pump may not have been manufactured properly. As a result, the fuel pump could crack and leak fuel. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the high-pressure fuel pump.
Recall 2024588239,462 units in Canada
Steering
Issue: On certain vehicles, the steering gearbox may not have been manufactured properly. As a result, there could be a sudden change in steering feel and an increase in steering effort. Safety Risk: A sudden change in steering effort could increase the risk of a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to add grease to the steering gearbox and replace the electronic power steering spring.
Reports where the owner recorded a crash, a fire, an injury or a death.
Benton, LACrash
STEERING
While driving my 2025 Honda Civic Touring, the electric steering system suddenly malfunctioned without warning. While entering/navigating a roundabout, the wheels forcibly straightened out on their own, overriding steering input and causing the vehicle to crash directly into the roundabout curb/barrier. Prior to this sudden steering lockout/binding event, there were no known performance or handling issues with the car. Following the impact, the steering remains unsafe to operate, experiencing binding, severe misalignment, and persistent inability to steer smoothly. Mechanics have replaced the passengers lower control arm, ball joint, sway bar link, the passenger side strut tower, and two front tires because of the camber caused damage to the tires, but the vehicle's camber remains out of spec and the underlying steering binding/stiffness remains unresolved. I believe an internal defect or electronic lockup in the Electric Power Steering (EPS) system caused the vehicle to lose steering control prior to the impact.
NHTSA complaint #11758615 — an unverified report by a vehicle owner.
Benton, LACrash
UNKNOWN OR OTHER
While driving my 2025 Honda Civic Touring, the electric steering system suddenly malfunctioned without warning. While entering/navigating a roundabout, the wheels forcibly straightened out on their own, overriding steering input and causing the vehicle to crash directly into the roundabout curb/barrier. Prior to this sudden steering lockout/binding event, there were no known performance or handling issues with the car. Following the impact, the steering remains unsafe to operate, experiencing binding, severe misalignment, and persistent inability to steer smoothly. Mechanics have replaced the passengers lower control arm, ball joint, sway bar link, the passenger side strut tower, and two front tires because of the camber caused damage to the tires, but the vehicle's camber remains out of spec and the underlying steering binding/stiffness remains unresolved. I believe an internal defect or electronic lockup in the Electric Power Steering (EPS) system caused the vehicle to lose steering control prior to the impact.
NHTSA complaint #11758615 — an unverified report by a vehicle owner.
Middlesex, NJCrash3 injured
STEERING
UPDATE:American Honda was formally notified of this steering failure on my 2025 Civic Hybrid. Honda corporate has officially declined to pull the EDR black box data, stating that data retrieval must be handled via the insurer. The physical vehicle is now being transferred to State Farm Insurance at Copart (Arcadia, FL) under Claim [XXX]. Requesting that NHTSA investigators reference this claim and VIN [XXX] for any engineering analysis regarding the 24V-744 steering defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11747204 — an unverified report by a vehicle owner.
Middlesex, NJCrash3 injured
LANE DEPARTURE: ASSIST
UPDATE:American Honda was formally notified of this steering failure on my 2025 Civic Hybrid. Honda corporate has officially declined to pull the EDR black box data, stating that data retrieval must be handled via the insurer. The physical vehicle is now being transferred to State Farm Insurance at Copart (Arcadia, FL) under Claim [XXX]. Requesting that NHTSA investigators reference this claim and VIN [XXX] for any engineering analysis regarding the 24V-744 steering defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11747204 — an unverified report by a vehicle owner.
Middlesex, NJCrash
STEERING
Hello, I am writing to formally request escalation and review of a potential vehicle safety concern involving my recent accident. I previously filed a complaint with the National Highway Traffic Safety Administration (NHTSA), contacted Honda, State Farm, and the investigating police department regarding this incident. I am following up because I am concerned this may represent a broader public safety issue, not limited to my individual case. Given the nature of the incident and vehicle behavior involved, I respectfully request: * Confirmation that my complaint has been received and assigned for review * Evaluation of whether this issue may indicate a potential safety defect or recurring pattern * Preservation and review of all relevant vehicle data, including Event Data Recorder (EDR), ECU/diagnostic logs, and any available telematics data * Any guidance on additional information or documentation needed to support a safety investigation I am concerned that if similar incidents are occurring in other vehicles, this may present a risk to public safety. I am requesting that this matter be reviewed accordingly for potential defect or safety trend analysis. Please confirm receipt of this request and advise on the next steps in the review process. Thank you for your time and attention to this matter. Sincerely, [XXX] Report# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744722 — an unverified report by a vehicle owner.
Middlesex, NJCrash
LANE DEPARTURE: ASSIST
Hello, I am writing to formally request escalation and review of a potential vehicle safety concern involving my recent accident. I previously filed a complaint with the National Highway Traffic Safety Administration (NHTSA), contacted Honda, State Farm, and the investigating police department regarding this incident. I am following up because I am concerned this may represent a broader public safety issue, not limited to my individual case. Given the nature of the incident and vehicle behavior involved, I respectfully request: * Confirmation that my complaint has been received and assigned for review * Evaluation of whether this issue may indicate a potential safety defect or recurring pattern * Preservation and review of all relevant vehicle data, including Event Data Recorder (EDR), ECU/diagnostic logs, and any available telematics data * Any guidance on additional information or documentation needed to support a safety investigation I am concerned that if similar incidents are occurring in other vehicles, this may present a risk to public safety. I am requesting that this matter be reviewed accordingly for potential defect or safety trend analysis. Please confirm receipt of this request and advise on the next steps in the review process. Thank you for your time and attention to this matter. Sincerely, [XXX] Report# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744722 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Benton, LACrash
STEERING
While driving my 2025 Honda Civic Touring, the electric steering system suddenly malfunctioned without warning. While entering/navigating a roundabout, the wheels forcibly straightened out on their own, overriding steering input and causing the vehicle to crash directly into the roundabout curb/barrier. Prior to this sudden steering lockout/binding event, there were no known performance or handling issues with the car. Following the impact, the steering remains unsafe to operate, experiencing binding, severe misalignment, and persistent inability to steer smoothly. Mechanics have replaced the passengers lower control arm, ball joint, sway bar link, the passenger side strut tower, and two front tires because of the camber caused damage to the tires, but the vehicle's camber remains out of spec and the underlying steering binding/stiffness remains unresolved. I believe an internal defect or electronic lockup in the Electric Power Steering (EPS) system caused the vehicle to lose steering control prior to the impact.
NHTSA complaint #11758615 — an unverified report by a vehicle owner.
Benton, LACrash
UNKNOWN OR OTHER
While driving my 2025 Honda Civic Touring, the electric steering system suddenly malfunctioned without warning. While entering/navigating a roundabout, the wheels forcibly straightened out on their own, overriding steering input and causing the vehicle to crash directly into the roundabout curb/barrier. Prior to this sudden steering lockout/binding event, there were no known performance or handling issues with the car. Following the impact, the steering remains unsafe to operate, experiencing binding, severe misalignment, and persistent inability to steer smoothly. Mechanics have replaced the passengers lower control arm, ball joint, sway bar link, the passenger side strut tower, and two front tires because of the camber caused damage to the tires, but the vehicle's camber remains out of spec and the underlying steering binding/stiffness remains unresolved. I believe an internal defect or electronic lockup in the Electric Power Steering (EPS) system caused the vehicle to lose steering control prior to the impact.
NHTSA complaint #11758615 — an unverified report by a vehicle owner.
Fremont, CA
VISIBILITY/WIPER
New Honda Civic 2025 Rear window glass shattered on its own. No external impact noticed.
NHTSA complaint #11757173 — an unverified report by a vehicle owner.
Lyndhurst, NJ
STEERING
a lot of new honda cars have steering rack problem and no recall yet. please help!
NHTSA complaint #11755381 — an unverified report by a vehicle owner.
at 2,900 milesPlantation, FL
STEERING
The contact owns a 2025 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel started sticking and was difficult to turn to the left or the right. The steering wheel had almost seized. The contact referenced NHTSA Campaign Number: 24V744000 (Steering); as a possible cause for the failure; however, the VIN was not included in the recall. The contact believed that the failure was caused by the springs in the steering mechanism. The vehicle was taken to a local dealer where it was diagnosed with steering rack assembly failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 2,900.
NHTSA complaint #11754484 — an unverified report by a vehicle owner.
at 38,000 milesSan Antonio, TX
STEERING
The contact owns a 2025 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel started sticking and was difficult to turn to the left or the right. The steering wheel was sticking while accelerating around corners. The contact associated the failure with NHTSA Campaign Number: 24V744000 (Steering); however, the VIN was not included in the recall. The vehicle was taken to a local dealer where it was diagnosed with steering rack assembly failure. The vehicle was not repaired because the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was 38,000.
NHTSA complaint #11750414 — an unverified report by a vehicle owner.
Dittmer, MO
UNKNOWN OR OTHER
The rear windshield imploded upon itself.
NHTSA complaint #11749491 — an unverified report by a vehicle owner.
Covington, LA
POWER TRAIN
Reported this to the dealer in June 2025 a month after I bought the car. Dealer checked the car & couldn't find a problem causing this. Problem continues & is getting worse. I believe problem with CVT - vehicle jerks, hesitates and shudders in low speeds upon deceleration and acceleration. Not a smooth ride at all. I had an older Civic with CVT and husband has a 2022 Civic with CVT and never had or have this issue. Will take to the dealer again.
NHTSA complaint #11748364 — an unverified report by a vehicle owner.
Covington, LA
ENGINE
Reported this to the dealer in June 2025 a month after I bought the car. Dealer checked the car & couldn't find a problem causing this. Problem continues & is getting worse. I believe problem with CVT - vehicle jerks, hesitates and shudders in low speeds upon deceleration and acceleration. Not a smooth ride at all. I had an older Civic with CVT and husband has a 2022 Civic with CVT and never had or have this issue. Will take to the dealer again.
NHTSA complaint #11748364 — an unverified report by a vehicle owner.
Middlesex, NJCrash3 injured
STEERING
UPDATE:American Honda was formally notified of this steering failure on my 2025 Civic Hybrid. Honda corporate has officially declined to pull the EDR black box data, stating that data retrieval must be handled via the insurer. The physical vehicle is now being transferred to State Farm Insurance at Copart (Arcadia, FL) under Claim [XXX]. Requesting that NHTSA investigators reference this claim and VIN [XXX] for any engineering analysis regarding the 24V-744 steering defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11747204 — an unverified report by a vehicle owner.
Middlesex, NJCrash3 injured
LANE DEPARTURE: ASSIST
UPDATE:American Honda was formally notified of this steering failure on my 2025 Civic Hybrid. Honda corporate has officially declined to pull the EDR black box data, stating that data retrieval must be handled via the insurer. The physical vehicle is now being transferred to State Farm Insurance at Copart (Arcadia, FL) under Claim [XXX]. Requesting that NHTSA investigators reference this claim and VIN [XXX] for any engineering analysis regarding the 24V-744 steering defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11747204 — an unverified report by a vehicle owner.
Spring, TX
STEERING
My 2025 civic presents the dangerous defect for sticky steering from the recall already placed on models 2022 to 2025 under recall 24V-744 but my VIN number is not listed so the dealer wants to charge me the full replacement cost . Please help me include my VIN to this well know and dangerous recall. I have kids and I can't drive them in this car with this problem and I don't have the means to pay the cost of replacing the parts of a well know manufacturer defect. PLEASE HELP ME!!
NHTSA complaint #11744705 — an unverified report by a vehicle owner.
Middlesex, NJCrash
STEERING
Hello, I am writing to formally request escalation and review of a potential vehicle safety concern involving my recent accident. I previously filed a complaint with the National Highway Traffic Safety Administration (NHTSA), contacted Honda, State Farm, and the investigating police department regarding this incident. I am following up because I am concerned this may represent a broader public safety issue, not limited to my individual case. Given the nature of the incident and vehicle behavior involved, I respectfully request: * Confirmation that my complaint has been received and assigned for review * Evaluation of whether this issue may indicate a potential safety defect or recurring pattern * Preservation and review of all relevant vehicle data, including Event Data Recorder (EDR), ECU/diagnostic logs, and any available telematics data * Any guidance on additional information or documentation needed to support a safety investigation I am concerned that if similar incidents are occurring in other vehicles, this may present a risk to public safety. I am requesting that this matter be reviewed accordingly for potential defect or safety trend analysis. Please confirm receipt of this request and advise on the next steps in the review process. Thank you for your time and attention to this matter. Sincerely, [XXX] Report# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744722 — an unverified report by a vehicle owner.
Spring, TX
ELECTRICAL SYSTEM
My 2025 civic presents the dangerous defect for sticky steering from the recall already placed on models 2022 to 2025 under recall 24V-744 but my VIN number is not listed so the dealer wants to charge me the full replacement cost . Please help me include my VIN to this well know and dangerous recall. I have kids and I can't drive them in this car with this problem and I don't have the means to pay the cost of replacing the parts of a well know manufacturer defect. PLEASE HELP ME!!
NHTSA complaint #11744705 — an unverified report by a vehicle owner.
Middlesex, NJCrash
LANE DEPARTURE: ASSIST
Hello, I am writing to formally request escalation and review of a potential vehicle safety concern involving my recent accident. I previously filed a complaint with the National Highway Traffic Safety Administration (NHTSA), contacted Honda, State Farm, and the investigating police department regarding this incident. I am following up because I am concerned this may represent a broader public safety issue, not limited to my individual case. Given the nature of the incident and vehicle behavior involved, I respectfully request: * Confirmation that my complaint has been received and assigned for review * Evaluation of whether this issue may indicate a potential safety defect or recurring pattern * Preservation and review of all relevant vehicle data, including Event Data Recorder (EDR), ECU/diagnostic logs, and any available telematics data * Any guidance on additional information or documentation needed to support a safety investigation I am concerned that if similar incidents are occurring in other vehicles, this may present a risk to public safety. I am requesting that this matter be reviewed accordingly for potential defect or safety trend analysis. Please confirm receipt of this request and advise on the next steps in the review process. Thank you for your time and attention to this matter. Sincerely, [XXX] Report# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744722 — an unverified report by a vehicle owner.
Carbondale, IL
STEERING
After using the lane assist the steering wheel becomes sticky when I turn it off. Then if I turn it back on letting the lane assist correct my driving to turning it back off when turning around corners my steering wheel becomes really sticky. Then when driving the vehicle with lane asssist on the steering wheel will feel slightly different then I’ll turn it back off and it won’t stick around corners anymore (so then I can’t use my lane assist without my steering wheel getting sticky again) it really makes me worried. I don’t know if it’s connected but it makes me feel unsafe. When getting a hold of the dealership, they told me that I had to pay $150 to get a diagnostic because I didn’t have any active recalls. Which I think is a little crazy considering I keep reading about all these recalls about sticky steering wheels, but not specifically mine even though I’m experiencing the same thing they are. I’ve talked to somebody about three different times about recalls on this and they just keep saying that I don’t have a recall, but I’m telling them about what I’m experiencing is similar to people with active recalls, but they will still charge me a diagnostic fee that I can’t afford. And tells me I’m not in warranty. So my safety is at risk.. I have children in this car. I have pets in this car and I have family in this car…..
NHTSA complaint #11743592 — an unverified report by a vehicle owner.
Carbondale, IL
LANE DEPARTURE: ASSIST
After using the lane assist the steering wheel becomes sticky when I turn it off. Then if I turn it back on letting the lane assist correct my driving to turning it back off when turning around corners my steering wheel becomes really sticky. Then when driving the vehicle with lane asssist on the steering wheel will feel slightly different then I’ll turn it back off and it won’t stick around corners anymore (so then I can’t use my lane assist without my steering wheel getting sticky again) it really makes me worried. I don’t know if it’s connected but it makes me feel unsafe. When getting a hold of the dealership, they told me that I had to pay $150 to get a diagnostic because I didn’t have any active recalls. Which I think is a little crazy considering I keep reading about all these recalls about sticky steering wheels, but not specifically mine even though I’m experiencing the same thing they are. I’ve talked to somebody about three different times about recalls on this and they just keep saying that I don’t have a recall, but I’m telling them about what I’m experiencing is similar to people with active recalls, but they will still charge me a diagnostic fee that I can’t afford. And tells me I’m not in warranty. So my safety is at risk.. I have children in this car. I have pets in this car and I have family in this car…..
NHTSA complaint #11743592 — an unverified report by a vehicle owner.
Carbondale, IL
LANE DEPARTURE: WARNING
After using the lane assist the steering wheel becomes sticky when I turn it off. Then if I turn it back on letting the lane assist correct my driving to turning it back off when turning around corners my steering wheel becomes really sticky. Then when driving the vehicle with lane asssist on the steering wheel will feel slightly different then I’ll turn it back off and it won’t stick around corners anymore (so then I can’t use my lane assist without my steering wheel getting sticky again) it really makes me worried. I don’t know if it’s connected but it makes me feel unsafe. When getting a hold of the dealership, they told me that I had to pay $150 to get a diagnostic because I didn’t have any active recalls. Which I think is a little crazy considering I keep reading about all these recalls about sticky steering wheels, but not specifically mine even though I’m experiencing the same thing they are. I’ve talked to somebody about three different times about recalls on this and they just keep saying that I don’t have a recall, but I’m telling them about what I’m experiencing is similar to people with active recalls, but they will still charge me a diagnostic fee that I can’t afford. And tells me I’m not in warranty. So my safety is at risk.. I have children in this car. I have pets in this car and I have family in this car…..
NHTSA complaint #11743592 — an unverified report by a vehicle owner.
Queen Creek, AZ
POWER TRAIN
2025 Honda Civic Hatchback experiencing dangerous mechanical binding, sticking, and notching in the steering column. The defect is strictly thermal, escalating significantly in extreme Arizona heat and/ or after driving for a prolonged duration. This requires excessive driver effort to break the steering wheel free from center, risking over-correction and loss of vehicle control. Additionally, vehicle experiences intermittent powertrain jerking and hesitation during low-speed acceleration. Under active factory warranty, the vehicle was towed to a local Honda dealership. The Service Director initially pushed back significantly, attempting to dismiss the safety keywords and label a major steering defect as a vague 'multi-system failure' on the printed Repair Order. After consumer refusal to accept the vehicle, the Service Director capitulated, personally authorizing a Repair Order explicitly documenting in handwriting: 'Also Steering Sticky while CAR in motion. Also vehicle jerky at low Speeds.' The Service Director physically signed next to these terms. The Service Director explicitly acknowledged that the symptoms sound like the NHTSA recall 24V-744, but stated they must put up to 300 miles on the vehicle to 'replicate' the issue before replacing the steering rack due to fear of corporate financial chargebacks, actively attempting to force a consumer to keep an unsafe vehicle unless able to replicate.
NHTSA complaint #11742750 — an unverified report by a vehicle owner.
Queen Creek, AZ
STEERING
2025 Honda Civic Hatchback experiencing dangerous mechanical binding, sticking, and notching in the steering column. The defect is strictly thermal, escalating significantly in extreme Arizona heat and/ or after driving for a prolonged duration. This requires excessive driver effort to break the steering wheel free from center, risking over-correction and loss of vehicle control. Additionally, vehicle experiences intermittent powertrain jerking and hesitation during low-speed acceleration. Under active factory warranty, the vehicle was towed to a local Honda dealership. The Service Director initially pushed back significantly, attempting to dismiss the safety keywords and label a major steering defect as a vague 'multi-system failure' on the printed Repair Order. After consumer refusal to accept the vehicle, the Service Director capitulated, personally authorizing a Repair Order explicitly documenting in handwriting: 'Also Steering Sticky while CAR in motion. Also vehicle jerky at low Speeds.' The Service Director physically signed next to these terms. The Service Director explicitly acknowledged that the symptoms sound like the NHTSA recall 24V-744, but stated they must put up to 300 miles on the vehicle to 'replicate' the issue before replacing the steering rack due to fear of corporate financial chargebacks, actively attempting to force a consumer to keep an unsafe vehicle unless able to replicate.
NHTSA complaint #11742750 — an unverified report by a vehicle owner.
Queen Creek, AZ
FUEL/PROPULSION SYSTEM
2025 Honda Civic Hatchback experiencing dangerous mechanical binding, sticking, and notching in the steering column. The defect is strictly thermal, escalating significantly in extreme Arizona heat and/ or after driving for a prolonged duration. This requires excessive driver effort to break the steering wheel free from center, risking over-correction and loss of vehicle control. Additionally, vehicle experiences intermittent powertrain jerking and hesitation during low-speed acceleration. Under active factory warranty, the vehicle was towed to a local Honda dealership. The Service Director initially pushed back significantly, attempting to dismiss the safety keywords and label a major steering defect as a vague 'multi-system failure' on the printed Repair Order. After consumer refusal to accept the vehicle, the Service Director capitulated, personally authorizing a Repair Order explicitly documenting in handwriting: 'Also Steering Sticky while CAR in motion. Also vehicle jerky at low Speeds.' The Service Director physically signed next to these terms. The Service Director explicitly acknowledged that the symptoms sound like the NHTSA recall 24V-744, but stated they must put up to 300 miles on the vehicle to 'replicate' the issue before replacing the steering rack due to fear of corporate financial chargebacks, actively attempting to force a consumer to keep an unsafe vehicle unless able to replicate.
NHTSA complaint #11742750 — an unverified report by a vehicle owner.
San Antonio, TXCrash2 injured
AIR BAGS
i was driving on the highway with lane assist on and i can feel it correcting me even though it wasn’t needing to be but i thought maybe i was driving a little bad but then i contirue to drive with it on and i instantly get jerked to the left like if it saw something and swerved and we spun out and almost went to another highway oncoming traffic , my passenger stated the wheel was shaking the same instant before hand but we crashed and the vehicle is waiting to be looked at currently
NHTSA complaint #11742613 — an unverified report by a vehicle owner.
San Antonio, TXCrash2 injured
STEERING
i was driving on the highway with lane assist on and i can feel it correcting me even though it wasn’t needing to be but i thought maybe i was driving a little bad but then i contirue to drive with it on and i instantly get jerked to the left like if it saw something and swerved and we spun out and almost went to another highway oncoming traffic , my passenger stated the wheel was shaking the same instant before hand but we crashed and the vehicle is waiting to be looked at currently
NHTSA complaint #11742613 — an unverified report by a vehicle owner.
San Antonio, TXCrash2 injured
LANE DEPARTURE: ASSIST
i was driving on the highway with lane assist on and i can feel it correcting me even though it wasn’t needing to be but i thought maybe i was driving a little bad but then i contirue to drive with it on and i instantly get jerked to the left like if it saw something and swerved and we spun out and almost went to another highway oncoming traffic , my passenger stated the wheel was shaking the same instant before hand but we crashed and the vehicle is waiting to be looked at currently
NHTSA complaint #11742613 — an unverified report by a vehicle owner.
Middlesex, NJCrash3 injured
STEERING
During normal driving in rainy conditions, I experienced a sudden and unexpected loss of vehicle control involving steering behavior. At the time of the incident, the lane-keeping/driver-assist system was active, and I had both hands on the steering wheel while actively controlling the vehicle. Without any prior warning lights, dashboard messages, or alerts, the vehicle suddenly began to behave abnormally and unexpectedly pulled/dragged. I experienced a sudden loss of effective steering control and was unable to fully correct or regain control of the vehicle before a collision occurred. The incident happened abruptly without any gradual warning or system notification. Road conditions were wet due to rain, but there was no prior indication of mechanical or electronic malfunction before the event. Following the crash, the vehicle was declared a total loss by insurance. There are no open recalls listed for my VIN at this time. I am reporting this incident due to the sudden steering/control behavior and potential safety concern.
NHTSA complaint #11739895 — an unverified report by a vehicle owner.