1,319 of the 39,991 complaints filed about the Jeep Grand Cherokee are about the body and structure — 3% of everything owners reported. The worst model year for it is 2005.
1,319
Complaints
3%
Share of all complaints
89
Crashes
19
Fires
STRUCTURE:BODY
Paint blistering and peeling on hood and roof. Bad paint known problem with wranglers and gladiators
NHTSA complaint #11753642 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I was on the highway and the truck escalated in speed then it would decreased In speed . (61 mph to 45-41mph. Then it decreased speed all the way to a complete stop. Then burst into flames in front of truck. Truck made crackling sounds and proceeded to burn all the way back to the back seats of truck.
NHTSA complaint #11752785 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I am requesting that NHTSA investigate a potential safety defect affecting 2022-present Jeep Grand Cherokee vehicles involving failure of the front bumper retention clamps. Owners of these vehicles are reporting that the front bumper mounting clamps begin to crack, break, or fail at approximately 30,000 miles — often occurring just after the basic warranty period expires. These components appear to be inadequate for their intended purpose and are critical to maintaining proper bumper attachment. This issue is widely discussed among Jeep owners, yet the manufacturer has not issued a recall, service campaign, or permanent repair solution. Instead, owners are being forced to pay hundreds of dollars to replace or repair a failure caused by what appears to be a low-cost component that does not meet the durability requirements expected of a safety-related exterior vehicle part. A detached or partially detached front bumper creates a potential road hazard. A bumper that separates while driving could fall onto the roadway, creating a danger for other motorists and increasing the risk of additional crashes. I respectfully request that NHTSA investigate: The frequency and mileage range of front bumper clamp failures on 2022-present Jeep Grand Cherokee models. Whether the bumper retention components meet durability and safety standards. Whether Jeep/Stellantis was aware of this issue and failed to provide an adequate remedy. Whether a recall or safety campaign is necessary to prevent bumpers from becoming roadway hazards. Please review this matter before additional failures result in property damage, crashes, or injuries. Thank you for your attention to this potential safety defect.
NHTSA complaint #11745046 — an unverified report by a vehicle owner.
STRUCTURE:INTERIOR PANELS:DASHBOARD
See attached document for complaint.
NHTSA complaint #11743276 — an unverified report by a vehicle owner.
STRUCTURE
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while their wife was coasting into the driveway at approximately 5 MPH, a panel underneath the dashboard, near the steering wheel, detached, blocking the brake pedal, causing the contact's wife to crash into a nearby tree where the vehicle came to a stop. The air bags did not deploy. The driver did not sustain any injury. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 33,067.
NHTSA complaint #11742728 — an unverified report by a vehicle owner.
STRUCTURE:BODY
Purchase the vehicle May 19th and on arriving home later that week realize the passenger rear wheel well had no plastic nuts holding it on which also holds the bumper support beam so therefore the rear bumper was blowing in the wind. Contacted Capital City Chrysler Dodge Jeep ram about it and they offered no solution to this so I ended up having to buy parts from Mopar parts online to attempt to correct. The wheel liner could have easily blown out of the wheel Arch and caused a safety issue had we not taken one of the nuts from the driver side and put on the passenger to hold it more firm. Dealership sent an email saying that they simply cannot check all of these safety issues in a 15 minute inspection when they come off the truck.
NHTSA complaint #11741208 — an unverified report by a vehicle owner.
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that the tailgate was inoperable. While in the rear of the vehicle, his wife pressed the tailgate button, and the tailgate forcibly closed without warning. The contact sustained an injury to the top of the head that made him fall to the ground, where he lay injured for approximately 20 minutes; medical attention was provided at the clinic and a hospital. The vehicle was taken to the local dealer, who was unfamiliar with the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and assigned an inspector from Bosch who was unable to keep the tailgate raised. The failure mileage was approximately 3,000.
NHTSA complaint #11730104 — an unverified report by a vehicle owner.
STRUCTURE:BODY
RE: The Power Liftgate Module Malfunction Approximately 45 days ago I began to see water build up inside the well where the liftgate locks. After seeing this twice - after it rained - I was at the dealership for an oil change and asked them to take a look. After review they suspected water intrusion, as there was a recall but not specifically on my VIN. Dealership indicated water tests were needed and I needed to drop my car off for the day or 2. They also indicated to seek your help because of the recall. I couldn't leave my car there that day. On 3/28/26 I did several water tests on the hatchback, using a hose and controlled the flow over the different sections of the hatchback in grid fashion of 6 sections. Each section I sprinkled water like a light rain and then waited 60 mins to see if the water would make it into the lock well. After checking I dried the lock well and then waited another hour to be sure no additional water came into the lock well, before continuing the process over the course of that day and the next. Each time water intruded, entered the inside of the vehicle into the lock well. After conducting research on this issue, the recall stated that this could cause a fire, and not to park the car inside of the garage or near other vehicles. As a result, the hatchback is malfunctioning, it opens and then automatically reverses, and it closes. It will not stay open and is not usable. I'd like to bring it back to the dealership for further testing however, I'd also like to get this resolved in the same visit as I'm sure they will find the same outcome of water intruding causing the electrical issues with the liftgate. Due to it being a fire hazard, I'm afraid to use my vehicle. Can you assist so I don't need to leave my one and only vehicle with the dealership for more than a day or two?
NHTSA complaint #11727988 — an unverified report by a vehicle owner.
STRUCTURE:BODY
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.
NHTSA complaint #11724250 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The Hood Ajar message stays on and then the service auto start/stop unavailable message comes on. Hood is actually closed and this warning is incorrect but will have to stop car to try and reset it. Hood latch was replaced. First time did not fix it. Took it back and dealership did something else to fix.
NHTSA complaint #11720043 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I was driving at an estimated speed of 55mph when I heard what sounded like a gunshot or tire popping inside the vehicle. Next I felt glass hitting my face, head, neck, and hands. I looked up and my sunroof had exploded. This could have been a very bad situation because when the loud boom and immediate feeling of getting hit with glass happened, naturally I tensed up, I swerved into the left lane as a result of my body reacting to the falling debris coming from right side. Thankfully no other cars were around. I only suffered minor injuries due to glass shards in my hand.
NHTSA complaint #11710579 — an unverified report by a vehicle owner.
STRUCTURE:BODY
1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injuries and possible death from the heavy door coming down on the person. 3-problem was looked at by my mechanic and they cannot fix issue as bolt broke off inside the thread area and no room to remove such bolt. They recommended I take it to a body shop to cut the area out in order to get the broken broke removed. 4-unknown 5- There was no signs of any failures at all.
NHTSA complaint #11708417 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I am submitting this complaint to report what I believe to be a manufacturing or design defect involving the sunroof of my Jeep Grand Cherokee. On or around December 1, 2025, I discovered a severe water leak originating from the sunroof area during normal rainfall. Water entered the vehicle interior without warning and caused substantial damage to the headliner, interior trim, and other interior components. The amount of water intrusion was significant and far beyond what would be expected from normal wear. The vehicle has only around 45,000 miles and is regularly maintained. The leak occurred without any visible damage to the sunroof glass and without prior indication of a problem. The sunroof was fully closed at the time. This suggests a defect related to the sunroof sealing system, drainage system, or overall design rather than misuse or external damage. This defect presents a serious safety concern. Water intrusion inside the vehicle creates the risk of: Electrical system damage or failure, Mold and health hazards, Impaired visibility due to water dripping near the windshield, Distraction to the driver while operating the vehicle. In heavy rain conditions, this defect could reasonably occur while driving, creating a dangerous situation for the driver and passengers. As a result of this defect, my vehicle sustained significant interior damage, requiring repairs. I believe this issue reflects a broader defect in the sunroof design or drainage system rather than an isolated incident. I am concerned that other Jeep Grand Cherokee owners may be experiencing similar failures. I am requesting that NHTSA investigate this issue for potential safety-related defects involving sunroof leakage in Jeep Grand Cherokee vehicles. The severity of the water intrusion and resulting damage indicates a defect that could pose a risk to vehicle safety and occupant well-being.
NHTSA complaint #11705108 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The 2018 Jeep Grand Cheeroke Uconnect/Radio screen delaminates and causes the unit to make all kinds of error calls, GPS location changes and disabling events, without being touched. This is a serious safety concern and that Jeep or Stellantis should voluntarily recall these units for replacement. The driver's attention gets constantly divided to take care of these extra things while driving.
NHTSA complaint #11687410 — an unverified report by a vehicle owner.
STRUCTURE
The contact owns a 1996 N/A Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). The local dealer was contacted; however, the dealer refused to perform the recall repair due to the age of the vehicle. The contact stated that there was only one Jeep dealer in the local area. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11686127 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The paint on the roof bubbling, chipping and peeling and visable corrosion on the roof. The paint started peeling two weeks ago.
NHTSA complaint #11676226 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The dash pad is coming unglued causing a glare in the windshied.
NHTSA complaint #11675615 — an unverified report by a vehicle owner.
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel and separate from the dashboard. The contact stated that the A/C vents were the only parts holding the leather intact; however, the leather could be removed if it was touched. The contact stated that the failure had caused a distraction while driving. The vehicle was taken to a dealer who referred the contact to the manufacturer. The manufacturer was notified of the failure and acknowledged that the failure was a known defect; however, there was no recall or extended warranty for the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
NHTSA complaint #11668854 — an unverified report by a vehicle owner.
STRUCTURE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the passenger’s and driver's sidestep rail was lowering independently. Additionally, the rail on both sides of the vehicle remained in the raised position and failed to lower when the front doors were opened. The contact stated that the failure was occurring when the vehicle was stopped and while the vehicle was being driven. The contact stated there were no warning lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.
NHTSA complaint #11666125 — an unverified report by a vehicle owner.
STRUCTURE:BODY
Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion to the vehicle's velocity. It has been reported that this vehicle model has documented issues with rear drive shaft bushing failure, which may contribute to excessive play and vibration. Issue #2: The interior door trim applique has delaminated and broken. This issue has been previously reported in Service Bulletin 23-001-19 REV.B, Group: 23-Body, dated 8/10/2019, for a different Jeep model.
NHTSA complaint #11659897 — an unverified report by a vehicle owner.