NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
14.8%
50,000 – 74,999 miles
29.5%
75,000 – 99,999 miles
14.8%
100,000 – 149,999 miles
1047.6%
150,000+ miles
733.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 1995peak 10Feb 2022
NHTSA investigations into the 1992 Chrysler Town AND Country
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP97001Opened 12 Mar 1997Closed 2 Apr 1997VISIBILITY
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ONLY CERTAIN MINIVANS WILL BE INVESTIGATED
EA96027Opened 31 Oct 1996Closed 16 May 1997STRUCTURE
ALLEGED REAR LIFTGATE SUPPORT FAILURE
THE RETAINER BOLT OF THE REAR LIFTGATE SUPPORT CYLINDERS MAY SHEAR RESULTING IN SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96035Opened 6 May 1996Closed 31 Oct 1996STRUCTURE
ALLEGED REAR LIFTGATE SUPPORT FAILURE
THE RETAINER BOLT OF THE REAR LIFT GATE SUPPORT CYLINDERS MAY SHEER RESULTING IN THE SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96008Opened 25 Jan 1996Closed 28 Jun 1996SEAT BELTS
SAFETY BLT LATCH OPERATION
EA95029Opened 26 Sep 1995Closed 13 Nov 1996STEERING
STEERING WHEEL SEPARATION
AFTER AN EXTENSIVE INVESTIGATION AND ANALYSIS, CHRYSLER HAS IDENTIFIED THE DEFECT AS A FATIGUE FAILURE, ORIGINATION IN THE HEAT AFFECTED REGION OF THE PROJECTION WELDS OF THE STEERING WHEEL HUB TO STEERING WHEEL ARMATURE ATTACHMENT.THE HUB IS THE PORTION OF THE STEERING WHEEL ASSEMBLY THAT CONNECTS IT TO THE STEERING COLUMN SHAFT AND IS ATTACHED TO THE UNDERSIDE OF THE STEERING WHEEL ASSEMBLY BY 4 WELDS.IF CRACKS DEVELOP IN THE HEAT AFFECTED REGION OF THE WELDS AND PROPAGATE THROUGH THE STEERING WHEEL ARMATURE TO EACH OF THE WELDS, THE STEERING WHEEL CAN SEPARATE FROM THE HUB.THIS IS A SLOW PR...
Recalls on the 1992 Chrysler Town AND Country
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
99V189000
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Risk: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
97V149000
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
97V148000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Risk: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
96V229000
STEERING: STEERING WHEEL/HANDLE BAR
THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Risk: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
96V099000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Risk: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
95I001006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITH REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.
Risk: IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
95I001002
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITHOUT REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.
Risk: IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Reports where the owner recorded a crash, a fire, an injury or a death.
Fort Myers, FLCrash
SERVICE BRAKES, AIR:ANTILOCK
WHILE DRIVING HIT A BUMP OR POTHOLE AND APPLIED THE BRAKES, ABS WAS MISSING FOR ONE SECOND. DEALER NOTIFIED.
NHTSA complaint #10024101 — an unverified report by a vehicle owner.
Canfield, OHFire
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATED WHILE DRIVING, THE ENGINE BEGAN TO ACT ERRACTICALLY, AND WHEN CONSUMER PULLED OVER, THE VEHICLE BECAME ENGULFED IN FLAMES. (OHIO TRAFFIC CRASH REPORT #10-91-530)
NHTSA complaint #567664 — an unverified report by a vehicle owner.
Hawthorne, CAFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING IN HEAVY TRAFFIC, STARTED TO SMELL SMOKE. A/C WENT OUT. SMOKE STARTED TO ENTER CABIN AREA. PULLED OVER AND THE ELECTRICAL HARNESS WAS ON FIRE. I WAS ABLE TO EXTINQUISH THE FIRE. IT SEEMS THE WIRE FOR THE HOOD LIGHT, ATTACHED TO THE HOOD HINGE, MAY HAVE BEEN CAUGHT BETWEEN THE FRAME AND THE HOOD, CUTTING INTO THE INSULATION AND SHORTING THE WIRE TO THE FRAME. IT IS BELIEVED TO HAVE CAUSED AN OVERLOAD TO THE WIRING HARNESS, WHICH STARTED ON FIRE.
NHTSA complaint #725717 — an unverified report by a vehicle owner.
Lee's Summit, MOFire
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING ON HIGHWAY APPROXIMATELY 60MPH CLUTCH PLATE ON THE A/C COMPRESSOR FROZE UP, AND THE SERPENTINE BELT CONTINUED TO RUB ON THE COMPRESSOR UNTIL IT BURSTED INTO FLAMES *AK.
NHTSA complaint #848054 — an unverified report by a vehicle owner.
Lee's Summit, MOFire
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING ON HIGHWAY APPROXIMATELY 60MPH CLUTCH PLATE ON THE A/C COMPRESSOR FROZE UP, AND THE SERPENTINE BELT CONTINUED TO RUB ON THE COMPRESSOR UNTIL IT BURSTED INTO FLAMES *AK.
NHTSA complaint #848054 — an unverified report by a vehicle owner.
Monte Velo, CACrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 60 MPH IN FRONT OF HER WAS ANOTHER VEHICLE. CONSUMER TRIED TO STEP ON THE BRAKE AND THE VEHICLE DID NOT STOP, KNOCKED INTO VEHICLE IN FRONT. BRAKE PEDAL WAS SO HARD THAT FELT LIKES SOMEBODY WAS HOLDING THE PEDAL. DEALER NOR MANUFACTURER WERE CONTACTED.
NHTSA complaint #823211 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Medina, TN
SERVICE BRAKES, HYDRAULIC
The contact owns a 1992 Chrysler Town and Country. The contact stated that while the vehicle was in the driveway the brakes failed. The vehicle was taken to the local dealer where it was diagnosed that the brake actuator and actuator assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the OEM parts were no longer being manufactured. The failure mileage was unknown.
NHTSA complaint #11450804 — an unverified report by a vehicle owner.
Trinty Center, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES LOST POWER. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. IN ADDITION, THE ANTI-LOCK BRAKE AND AN UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO SJ DENHAM CHRYSLER JEEP FIAT (530-241-1756, LOCATED AT 772 N MARKET ST, REDDING, CA 96003) WHERE IT WAS DETERMINED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
NHTSA complaint #11220652 — an unverified report by a vehicle owner.
at 50,000 milesConcord, CA
SERVICE BRAKES
BRAKES HARD TO PUSH UNRESPONSIVE HAD TO MECH SHOPS WORK ON VEHICLE UNABLE TO FIX
NHTSA complaint #11100157 — an unverified report by a vehicle owner.
at 50,000 milesConcord, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES FAILED AND THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD NOT IMMEDIATELY STOP AND THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT PARTS AND REPAIRS WERE NO LONGER AVAILABLE DO TO THE AGE OF THE VEHICLE. THE LOCAL DEALER (LETHIA CHRYSLER/JEEP IN CONCORD, CA) WAS ALSO NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000. **TR CONSUMER STATED HE NOTICED LACK OF BRAKES, BRAKE WARNING AND ANTILOCK BRAKE FAILURE. UPDATED 11/19/18
NHTSA complaint #11100176 — an unverified report by a vehicle owner.
at 113,000 milesOrinda, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE HAVING THE VEHICLE SERVICED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE ABS PUMP ACCELERATOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10763240 — an unverified report by a vehicle owner.
at 190,000 milesVirgina Beach, VA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AWAY FROM THE INDEPENDENT MECHANIC, THE ABS MALFUNCTIONED. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATE IMMEDIATELY AFTER STARTING THE VEHICLE AND IT TURNED OFF AFTER A COUPLE OF MINUTES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #10723908 — an unverified report by a vehicle owner.
at 216,000 milesCheltenham, PA
SERVICE BRAKES
MY VEHICLE BRAKE LIGHT CAME ON ALONG WITH THE ANTI LOCK LIGHT. I COULD HEAR A HUM NOISE UNDER THE HOOD AT THE BRAKING UNIT. BRAKE PEDAL GOT VERY HARD AND HAD TO USE BOTH FEET ALONG WITH PUTTING THE VEHICLE INTO NEUTRAL TO SLOW DOWN AND STOP! BRAKING ABS SYSTEM WAS REPLACED BECAUSE OF SAME FAILURE 07/2009. NOW BEING TOLD NO DEALER HAS THE EQUIPMENT TO TEST THAT SYSTEM AND CHRYSLER CORP TOLD ME THERE IS NO WARRANTY ON THOSE PARTS! I WAS TOLD LAST TIME IT WAS REPLACED THAT THE PUMP/MOTOR UNIT WAS WARRANTED AS LONG AS I OWN THE VEHICLE AND ALL OTHER PARTS OF THAT UNIT EXTENDED WARRANTY OF 100,000 MILES. VEHICLE HAS BEEN SITTING THE LAST THREE YEARS! JUST DECIDED TO DRIVE IT AGAIN 11/2014. CAN GO OUT AND DRIVE IT RIGHT NOW AND EVERYTHING WORKS FINE. BUT BRAKES GIVE OUT AT ANYTIME, ALTHOUGH THE BRAKE LIGHT NO LONGER COMES ON! SEEMS ONCE THAT SYSTEM GETS TOO HOT THE BRAKES FAIL. LET IT SIT FOR A DAY OR TWO AND IT WORKS AGAIN! RIGHT NOW I CAN'T GET IT TESTED. EVERYONE SAYS THEY CAN'T DO IT. LAST DEALER THAT DID REPLACED THE UNIT HAD ME BRING THE VEHICLE THERE AGAIN. THEN CALLED ME AND SAID THEY HAD GOOD NEWS AND BAD NEWS. GOOD NEWS WAS THEY HAD THE PART. BAD NEWS THEY COULDN'T TEST THE SYSTEM FOR GO AHEAD FROM CHRYSLER TO REPLACE IT. CHRYSLER TODAY SAID SORRY, AND HOPE WE CAN BE OF SERVICE TO YOU IN THE FUTURE! NOW WHAT? PS- SINCE TALKING TO CHRYSLER AFTER CONTACTING THEM AGAIN, THAT DEALER NOW SAYS THEY DON'T EVEN HAVE THE PART ANYMORE! AFTER BEING ASKED BY CHRYSLER HOW DO THEY HAVE THE PART IN STOCK BUT CAN'T TEST THE SYSTEM!
NHTSA complaint #10678394 — an unverified report by a vehicle owner.
at 150,000 milesEncinitas, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE TRAVELING AT ANY SPEED, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO EXERT EXTREME FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS HYDRAULIC UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10641179 — an unverified report by a vehicle owner.
at 20,000 milesInglewood, CO
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, HE ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKE PEDAL BECAME EXTREMEMLY HARD TO DEPRESS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC ). THE FAILURE RECURRED THREEE TIMES AFTER THE ORIGINAL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS 20,000.
NHTSA complaint #10546663 — an unverified report by a vehicle owner.
at 106,667 milesPortland, OR
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. AS THE CONTACT STARTED THE VEHICLE, SHE DISCOVERED THAT THE BRAKES HAD SEIZED AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 106,667. UPDATED 07/13/12 *BF UPDATED 07/18/12
NHTSA complaint #10458587 — an unverified report by a vehicle owner.
at 106,667 milesPortland, OR
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. AS THE CONTACT STARTED THE VEHICLE, SHE DISCOVERED THAT THE BRAKES HAD SEIZED AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 106,667. UPDATED 07/13/12 *BF UPDATED 07/18/12
NHTSA complaint #10458587 — an unverified report by a vehicle owner.
Tucson, AZ
ENGINE AND ENGINE COOLING
THE SERPENTINE BELT FALLS OFF OF MY 1992 CHRYSLER TOWN AND COUNTRY WHENEVER I GO THROUGH A PUDDLE... NO MATTER HOW FAST OR SLOW I GO. WHEN THE BELT COMES OFF EVERYTHING GOES, INCLUDING THE POWERSTEERING-NOT A GOOD THING WHEN ITS RAINING AND THE ROADS ARE ALREADY SLICK. I CALLED MY LOCAL CHRYSLER DEALER AND WAS TOLD THAT THOUGH THERE IS A FIX FOR NEWER VEHICLES THEY DON'T MAKE ONE FOR MINE. I'VE TRIED REPLACING THE BELT, THE PULLEYS, THE TENSIONER, AND NOTHING HELPS.
NHTSA complaint #10283413 — an unverified report by a vehicle owner.
at 149,000 milesMissoula, MT
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT IS EXPERIENCING FAILURE WITH THE BENDIX-10 ANTILOCK BRAKE SYSTEM ON HIS VEHICLE. IN 1997, HIS VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE PUMP MOTOR ASSEMBLY WAS GIVEN A LIFETIME WARRANTY AT THAT TIME. THE FAILURES HAVE RESURFACED AND CHRYSLER STATED THAT THE BRAKES WERE PREVIOUSLY REPLACED AND THERE WAS NO LIFETIME WARRANTY; THEREFORE, THEY WOULD NOT RE-HONOR THE RECALL. THE FAILURE MILEAGE WAS 149,000.
NHTSA complaint #10270190 — an unverified report by a vehicle owner.
at 219,000 milesKansas City, KS
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE ABS LIGHT ILLUMINATED. THE BRAKES BECAME VERY STIFF AND THE BRAKE PEDAL HAD TO BE DEPRESSED DOWN TO THE FLOOR. THE VEHICLE WAS REPAIRED, BUT, IMMEDIATELY AFTERWARDS, THE ABS LIGHT ILLUMINATED AGAIN. THE BRAKES WERE WORKING PROPERLY. IN MAY OF 2007, THE BRAKES BECAME DIFFICULT TO DEPRESS AGAIN, WHICH MADE IT NEARLY IMPOSSIBLE TO STOP THE VEHICLE. NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES:HYDRAULIC: ANTILOCK) WAS REFERENCED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 230,000 AND FAILURE MILEAGE WAS 219,000.
NHTSA complaint #10218631 — an unverified report by a vehicle owner.
at 92,288 milesColumbia, MD
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 1992 CHRYSLER WITH ANTI-LOCK BRAKES COVERED BY NHTSA CAMPAIGN ID 96V099000. IT HAS 93,000 MILES & CHRYSLER HAS REFUSED TO PAY FOR COVERED REPAIRS UNDER THE ABOVE LISTED CAMPAIGN. THE VEHICLE HAS BEEN OUT OF SERVICE NUMEROUS TIMES FOR BRAKE PROBLEMS & THEY HAVE REFUSED TO COVER THE LAST REPAIR FOR APPROX $500. ACCORDING TO YOUR ODI LISTING, ALL ABS COMPONENTS ARE COVERED TO 100,000 MILES. THE SERVICING DEALER HAS TOLD ME & THE CHRYSLER CONSUMER REPRESENTATIVE THAT THE REPAIR SHOULD BE COVERED & WAS COVERED BY THEM AT ONE TIME, BUT THEY HAVE REFUSED TO COVER THE REPLACEMENT OF THE ABS ACTUATOR ON MY VEHICLE. THE CHRYSLER REF# FOR MY INQUIRY TO THEM IS 15951884.
NHTSA complaint #10184733 — an unverified report by a vehicle owner.
at 192,450 milesNorton, OH
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE ABS ON MY 1992 CHRYSLER TOWN & COUNTRY FAILED AUGUST 2006. OUR MECHANIC ADVISED MY HUSBAND THAT THE ABS PUMP MOTOR ASSEMBLY AND BRAKE ACTUATOR PISTON ASSEMBLY HAD FAILED, BUT THAT HE BELIEVED THAT THE ABS ON THE VEHICLE WAS COVERED BY A LIFETIME WARRANTY DUE TO A RECALL. HOWEVER, CHRYSLER AT FIRST LIED TO US THAT THERE WAS NO RECALL. AFTER PAYING OVER A $1,000 TO HAVE THE REPAIR DONE, THE PARTS FAILED A SECOND TIME. THIS TIME, MY HUSBAND WENT TO THE NHTSA WEBSITE AND FOUND THAT THERE WAS IN FACT A RECALL~96V099000~ FOR THIS PROBLEM. HE CALLED DAIMLER-CHRYSLER TODAY AT 1-800-853-1403. HE WAS TOLD THIS TIME THAT 'YES, THERE WAS A RECALL, BUT THAT THE INFORMATION ON YOUR WEBSITE WAS IN ERROR AND THAT THERE WAS NO LIFETIME COVERAGE.' MY HUSBAND THEN CONTACTED THE MECHANIC AND OBTAINED AN ALLDATA REPORT THAT CONTAINED THE CHRYSLER SERVICE BULLETIN #685. THE SERVICE BULLETIN NOT ONLY HAS INFORMATION THAT SHOWS HOW TO DIAGNOSE AND REPAIR THE DEFECTIVE PARTS, BUT IT ALSO HAD A LETTER THAT CHRYSLER SUPPOSEDLY SENT TO ALL VEHICLE OWNERS. THIS LETTER STATES IN PART, "IF PROBLEMS WITH THESE COMPONENTS ARE FOUND AT ANY TIME DURING THE ENTIRE LIFE OF YOUR VEHICLE, CHRYSLER WILL REPLACE THESE COMPONENTS FREE OF CHARGE." MY HUSBAND CALLED DAIMLER-CHRYSLER A SECOND TIME AT THE ABOVE NUMBER AND EVEN AFTER READING THE LETTER TO THE CUSTOMER SERVICE REPRESENTATIVE CONTAINED IN CHRYSLER'S OWN BULLETIN #685, HE WAS TOLD THAT DAIMLER-CHRYSLER HAD NO OBLIGATION WHATSOEVER TO MAKE THE REQUIRED REPAIRS AS THERE WAS NO LIFETIME COVERAGE. IT WAS AGAIN SUGGESTED BY CHRYSLER THAT YOUR AGENCY ERRED IN STATING THAT THERE IS LIFETIME COVERAGE AND THAT MY HUSBAND COULD NOT BE READING THE LETTER IN THE BULLETIN CORRECTLY AND REFUSED TO HONOR THE LIFETIME COVERAGE PROVISIONS IN YOUR RECALL.
NHTSA complaint #10171020 — an unverified report by a vehicle owner.
at 146,791 milesCincinnati, OH
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS CHARGED FOR A RECALL ITEM ON 1992 TOWN AND COUNTRY. *KB THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO REPAIR THE ABS RECALL (96V099000 ). THE PART WAS ORDERED AND THE CONSUMER WAS CHARGED $75. THE PART WAS SCHEDULED TO ARRIVE JULY 1, 2006 BUT TO DATE THE PART HAS NOT ARRIVED.
NHTSA complaint #10168032 — an unverified report by a vehicle owner.
at 107,667 milesHermitage, TN
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONTINUING ABS FAILURE, I HAVE HAD THE ABS REPAIRED SEVERAL TIMES UNDER WARRANTY, BUT THE ABS SYSTEM KEEPS FAILING. NOW MUSIC CITY DODGE IS TELLING ME THERE IS CONTAMINATION IN THE SYSTEM AND EVERY THING IN THE BRAKE SYSTEM NEEDS TO BE REPLACED TO THE TUNE OF $3000.00. I CAN'T SEE HOW THIS IS CORRECT CONSIDERING THEY ARE THE ONLY ONES WHO HAVE WORKED ON THE BRAKES.
NHTSA complaint #10138235 — an unverified report by a vehicle owner.
at 107,667 milesHermitage, TN
EQUIPMENT
CONTINUING ABS FAILURE, I HAVE HAD THE ABS REPAIRED SEVERAL TIMES UNDER WARRANTY, BUT THE ABS SYSTEM KEEPS FAILING. NOW MUSIC CITY DODGE IS TELLING ME THERE IS CONTAMINATION IN THE SYSTEM AND EVERY THING IN THE BRAKE SYSTEM NEEDS TO BE REPLACED TO THE TUNE OF $3000.00. I CAN'T SEE HOW THIS IS CORRECT CONSIDERING THEY ARE THE ONLY ONES WHO HAVE WORKED ON THE BRAKES.
NHTSA complaint #10138235 — an unverified report by a vehicle owner.
at 165,000 milesSalt Lake City, UT
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECALL CAMPAIGN 97V079000 CONCERNING LIFTGATE SUPPORT BRACKET. OWNER TOOK VEHICLE TO THE DEALER FOR RECALL REPAIRS, AND HAD THE WORK DONE. HOWEVER, THE DEFECT HAD NOT BEEN REPAIRED PROPERLY. VEHICLE WAS BACK TO THE DEALER ON THREE OCCASIONS . THEY INSTALLED THE SCREWS TO HOLD IT ON, AND THE SCREWS KEPT FALLING OUT.
NHTSA complaint #10109626 — an unverified report by a vehicle owner.
at 152,000 milesSainte Genevieve, MO
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
VEHICLE HAD NO BRAKES. DEALER STATED THE WIRING HARNESS BURNED, AND THEY COULD NOT REPAIR THE VEHICLE. MANUFACTURER INSISTED THAT CONSUMER SHOULD COVER THE COST TO REPAIR THE HARNESS IN ORDER TO DETERMINE THE DEFECTIVENESS OF THE BRAKES PUMP MOTOR.
NHTSA complaint #10097794 — an unverified report by a vehicle owner.
at 119,969 milesAlden, IA
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE MAIN SERPENTINE BELT OF OUR 1992 CHRYSLER TOWN & COUNTRY FLIES OFF WHEN YOUR DRIVING WHEN THERE IS A LITTLE WATER OR SNOW ON THE ROAD WHILE DRIVING DOWN THE ROAD. WHEN THIS HAPPENS--DRIVING BECOMES VERY DIFFICULT (NO POWER STEERING AVAILABLE THEN). IT TAKES A WHILE TO GET IT FIXED. I'VE BEEN STRANDED QUITE A FEW TIMES BECAUSE OF THIS PROBLEM. I HAVE A FRIEND WITH THE SAME KIND OF VAN AND HAS THE SAME PROBLEM.
NHTSA complaint #10080430 — an unverified report by a vehicle owner.
Narberth, PA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN DEPRESSING THE BRAKES BRAKE PEDAL PULSATED. THIS CAUSED THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM.
NHTSA complaint #10079718 — an unverified report by a vehicle owner.
Dunnellon, FL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS BRAKING SYSTEM TOTALLY FAILED. *PH
NHTSA complaint #10063086 — an unverified report by a vehicle owner.
at 110,000 milesRIO Rancho, NM
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 35 MPH DRIVER SMELLED SMOKE. DRIVER ATTEMPTED TO SLOW DOWN TO GET TO THE SIDE OF THE VEHICLE, BUT VEHICLE HAD NO BRAKE POWER. DRIVER GOT THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. VEHICLE WAS TOWED TO THE DEALER, WHO DETERMINED THAT ACCUMULATOR AND ANTILOCK BRAKE PUMP FAILED, AND HAD TO BE REPLACED.
NHTSA complaint #10055699 — an unverified report by a vehicle owner.