Owners have filed 336 complaints
about the 2003 Chrysler Town AND Country with NHTSA between 2002 and 2025.
The largest single group is the steering.
Across this model's run it ranks 8 of 24 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 21
Against the median year of the Chrysler Town AND Country. 50 means typical for this
model; 100 means roughly double.
Severity — 91
17.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 51
30% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2003 compares with every other Chrysler Town AND Country
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
1826.1%
Hose, Piping, AND Connections
1115.9%
Latch
811.6%
Engine
811.6%
Pump
710.1%
Rack AND Pinion
710.1%
AIR Conditioner
57.2%
Headlights
57.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
83.2%
1,000 – 9,999 miles
145.6%
10,000 – 24,999 miles
3313.2%
25,000 – 49,999 miles
4618.4%
50,000 – 74,999 miles
4317.2%
75,000 – 99,999 miles
5020.0%
100,000 – 149,999 miles
4016.0%
150,000+ miles
166.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2002peak 14Oct 2025
NHTSA investigations into the 2003 Chrysler Town AND Country
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
This defect petition evaluates July 7, 2014 allegations from an owner of a model year (MY) 2007 Dodge Grand Caravan minivan that engine stall occurs in these vehicles without warning after refueling.The petitioner's vehicle is a Chrysler RS platform minivan.The RS platform includes MY 2003 through 2007 Dodge Grand Caravan, Dodge Caravan, Chrysler Town and Country and Chrysler Voyager minivans.NHTSA evaluated the petition by analyzing consumer complaints submitted to the Agency, analyzing field data, reviewing technical information provided in Chrysler's response to an Agency information reques...
EA04031Opened 22 Nov 2004Closed 7 Apr 2005LATCHES/LOCKS/LINKAGES
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FR...
PE04054Opened 30 Jul 2004Closed 22 Nov 2004LATCHES/LOCKS/LINKAGES
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMPLAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHIL...
Recalls on the 2003 Chrysler Town AND Country
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
10E034000
EQUIPMENT
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.
Risk: IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
06E022000
SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
05V134000
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
ON CERTAIN MINIVANS, THE POWER LIFTGATE (PLG) LATCH MAY NOT ENGAGE THE STRIKER ALLOWING THE LIFTGATE TO OPEN WHILE DRIVING.
Risk: IN THE EVENT OF A CRASH, AN UNBELTED PASSENGER COULD BE EJECTED FROM THE VEHICLE.
04V386000
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
ON CERTAIN MINIVANS EQUIPPED WITH 3.3 OR 3.8L V-6 ENGINE, THE UPPER POWER STEERING COOLER HOSE MAY SPLIT AND CAUSE A FLUID LEAK.
Risk: POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.
03E053000
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.
Risk: A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
03E045000
EQUIPMENT
AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.
Risk: IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 104,000 milesGreen BAY, WI1 injured
AIR BAGS
PLEASE NOTE THAT MY MOTHER'S AIRBAG DETONATED ON IT'S ON WHILE SHE WAS DRIVING HOME. SHE HAD BROUGHT THE VEHICLE IN TWICE AS YOU CAN SEE FROM THE ATTACHED DOCUMENTATION. GANDRUD AND CHRYSLER ARE REFUSING TO REPAIR THE FAULTY AIR BAG. MY MOTHER'S CAR IS NOT DRIVE-ABLE WITHOUT A HORN PER OUR UNDERSTANDING AND A DANGER TO HER WITHOUT SAID AIR BAG. WE NEED YOUR HELP AS THESE SEEMS TO BE SUCH AN INJUSTICE ESPECIALLY WHEN SHE IS NOT GOING AFTER THEM FOR DAMAGES TO HER FOR BEING WHIPPED AROUND IN HER CAR. SHE JUST WANTS HER CAR REPAIRED AND THE DEFECTIVE AIRBAG REPLACED. WE PRAY YOU CAN HELP US GET ANSWERS.
NHTSA complaint #11055352 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
SEAT BELTS
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
AIR BAGS
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
STRUCTURE:BODY
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 3 milesKenton, OHFire1 injured
ENGINE
I PURCHASED THE VAN FROM A PRIVATE OWNER 2 HOURS PRIOR TO THIS HAPPENING. HE TOLD ME IT OVERHEATS SOME. I CALLED MY CHRYSLER MECHANIC IN MT. VICTORY, OH AND ASKED HIM IF HE COULD LOOK AT HIM. HE TOLD ME TO BRING IT DOWN. I WAS TRAVELING ABOUT 35MPH ON ST RT 31 S AND IT STARTED OVERHEATING. I PULLED OVER AND TURNED IT OFF. SMOKE WAS COMING FROM UNDER THE HOOD. I WAS CALLING FOR A TOW AND I HEARD THE SOUND OF FIRE CRACKLING AND SMOKE WAS COMING THROUGH THE VENTS. I IMMEDIATELY GOT OUT OF THE VAN AND TOLD THE PERSON I WAS TALKING TO I NEEDED TO CALL 911 BECAUSE IT SOUNDED LIKE THE VAN WAS ON FIRE. FLAMES AND HEAVY SMOKE STARTED SHOOTING OUT FROM UNDER THE DRIVER'S SIDE OF THE HOOD. I HAD CALLED 911. THE HARDIN COUNTY SHERIFF'S DEPT, OHIO STATE HIGHWAY PATROL, KENTON FIRE DEPARTMENT, AND BKP AMBULANCE SERVICE ARRIVED. I SMELLED SO BAD OF SMOKE AND WAS SHAKEN UP BUT THANK GOD I GOT OUT OF IT BEFORE IT BECAME ENGULFED IN FLAMES!!! IT GOR SO HOT THAT ANYTHING PLASTIC AND RUBBER UNDER THE HOOD MELTED. THE DRIVER'S SIDE MIRROR EVEN MELTED!!
NHTSA complaint #10905138 — an unverified report by a vehicle owner.
Lumberton, NCCrash1 injured1 killed
AIR BAGS
THE AIRBAG DID NOT INFLATE WHILE THE VEHICLE RAN OFF THE HIGHWAY AND INTO A DITCH AND OVER TURNED ONTO THE PASSENGER SIDE, THEN CAME BACK UPRIGHT ON IT'S TIRES. THE PASSENGER WAS SERIOUSLY INJURED, HE LATER DIED AS A RESULT OF HIS INJURIES SUSTAINED IN THE ACCIDENT. SEE ALSO ODI 10917404. *DSY ...UPDATED 12/11/17 *BF *TR
NHTSA complaint #10872127 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
London, KY
ELECTRICAL SYSTEM
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replaced and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.
NHTSA complaint #11694890 — an unverified report by a vehicle owner.
London, KY
ENGINE
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replaced and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.
NHTSA complaint #11694890 — an unverified report by a vehicle owner.
Minneapolis, MN
SUSPENSION
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
NHTSA complaint #11675921 — an unverified report by a vehicle owner.
Minneapolis, MN
ELECTRICAL SYSTEM
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
NHTSA complaint #11675921 — an unverified report by a vehicle owner.
Shinnston, WV
ELECTRICAL SYSTEM
Quit starting
NHTSA complaint #11613583 — an unverified report by a vehicle owner.
Greenwood, SC
WHEELS
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
NHTSA complaint #11539482 — an unverified report by a vehicle owner.
Greenwood, SC
STEERING
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
NHTSA complaint #11539482 — an unverified report by a vehicle owner.
Greenwood, SC
ENGINE
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
NHTSA complaint #11539482 — an unverified report by a vehicle owner.
Surprise, AZ
UNKNOWN OR OTHER
VEHICLE POOR DESIGN ON THE ALTERNATOR BRACKET. CAN'T FIND A BRAND NEW PART AND EVERY USED PART I FIND IT HAS THE EXACT SAME BREAK IN THE SAME SPOT.
NHTSA complaint #11405424 — an unverified report by a vehicle owner.
at 134,553 milesWinston Salem, NC
AIR BAGS
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
NHTSA complaint #11242148 — an unverified report by a vehicle owner.
at 134,553 milesWinston Salem, NC
ELECTRICAL SYSTEM
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
NHTSA complaint #11242148 — an unverified report by a vehicle owner.
at 134,553 milesWinston Salem, NC
ELECTRONIC STABILITY CONTROL (ESC)
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
NHTSA complaint #11242148 — an unverified report by a vehicle owner.
Dacula, GA
UNKNOWN OR OTHER
SOMETIMES THE TAILGATE AFTER OPENING WILL IMMEDIATELY CLOSE AND THERE IS NO WAY TO STOP IT. THEN IT WON'T STAY OPEN. THE LEFT SIDE SLIDING DOOR DOESN'T OPEN WITH REMOTE AND THE REMOTE LOCK/UNLOCK DOESN'T WORK. I HAVE TALKED TO SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLE (SAME YEAR). SOMEONE COULD GET CRUSHED BY THIS.
NHTSA complaint #11164902 — an unverified report by a vehicle owner.
Dacula, GA
ELECTRICAL SYSTEM
SOMETIMES THE TAILGATE AFTER OPENING WILL IMMEDIATELY CLOSE AND THERE IS NO WAY TO STOP IT. THEN IT WON'T STAY OPEN. THE LEFT SIDE SLIDING DOOR DOESN'T OPEN WITH REMOTE AND THE REMOTE LOCK/UNLOCK DOESN'T WORK. I HAVE TALKED TO SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLE (SAME YEAR). SOMEONE COULD GET CRUSHED BY THIS.
NHTSA complaint #11164902 — an unverified report by a vehicle owner.
at 200,000 milesRaleigh, NC
POWER TRAIN
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL RUMBLING NOISE WHILE SHIFTING GEARS. PRIOR TO THE FAILURE, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS AND REFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #11083417 — an unverified report by a vehicle owner.
at 104,000 milesGreen BAY, WI1 injured
AIR BAGS
PLEASE NOTE THAT MY MOTHER'S AIRBAG DETONATED ON IT'S ON WHILE SHE WAS DRIVING HOME. SHE HAD BROUGHT THE VEHICLE IN TWICE AS YOU CAN SEE FROM THE ATTACHED DOCUMENTATION. GANDRUD AND CHRYSLER ARE REFUSING TO REPAIR THE FAULTY AIR BAG. MY MOTHER'S CAR IS NOT DRIVE-ABLE WITHOUT A HORN PER OUR UNDERSTANDING AND A DANGER TO HER WITHOUT SAID AIR BAG. WE NEED YOUR HELP AS THESE SEEMS TO BE SUCH AN INJUSTICE ESPECIALLY WHEN SHE IS NOT GOING AFTER THEM FOR DAMAGES TO HER FOR BEING WHIPPED AROUND IN HER CAR. SHE JUST WANTS HER CAR REPAIRED AND THE DEFECTIVE AIRBAG REPLACED. WE PRAY YOU CAN HELP US GET ANSWERS.
NHTSA complaint #11055352 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
SEAT BELTS
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
AIR BAGS
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 120,000 milesTAR Heel, NCCrash5 injured1 killed
STRUCTURE:BODY
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
NHTSA complaint #10917404 — an unverified report by a vehicle owner.
at 3 milesKenton, OHFire1 injured
ENGINE
I PURCHASED THE VAN FROM A PRIVATE OWNER 2 HOURS PRIOR TO THIS HAPPENING. HE TOLD ME IT OVERHEATS SOME. I CALLED MY CHRYSLER MECHANIC IN MT. VICTORY, OH AND ASKED HIM IF HE COULD LOOK AT HIM. HE TOLD ME TO BRING IT DOWN. I WAS TRAVELING ABOUT 35MPH ON ST RT 31 S AND IT STARTED OVERHEATING. I PULLED OVER AND TURNED IT OFF. SMOKE WAS COMING FROM UNDER THE HOOD. I WAS CALLING FOR A TOW AND I HEARD THE SOUND OF FIRE CRACKLING AND SMOKE WAS COMING THROUGH THE VENTS. I IMMEDIATELY GOT OUT OF THE VAN AND TOLD THE PERSON I WAS TALKING TO I NEEDED TO CALL 911 BECAUSE IT SOUNDED LIKE THE VAN WAS ON FIRE. FLAMES AND HEAVY SMOKE STARTED SHOOTING OUT FROM UNDER THE DRIVER'S SIDE OF THE HOOD. I HAD CALLED 911. THE HARDIN COUNTY SHERIFF'S DEPT, OHIO STATE HIGHWAY PATROL, KENTON FIRE DEPARTMENT, AND BKP AMBULANCE SERVICE ARRIVED. I SMELLED SO BAD OF SMOKE AND WAS SHAKEN UP BUT THANK GOD I GOT OUT OF IT BEFORE IT BECAME ENGULFED IN FLAMES!!! IT GOR SO HOT THAT ANYTHING PLASTIC AND RUBBER UNDER THE HOOD MELTED. THE DRIVER'S SIDE MIRROR EVEN MELTED!!
NHTSA complaint #10905138 — an unverified report by a vehicle owner.
Lumberton, NCCrash1 injured1 killed
AIR BAGS
THE AIRBAG DID NOT INFLATE WHILE THE VEHICLE RAN OFF THE HIGHWAY AND INTO A DITCH AND OVER TURNED ONTO THE PASSENGER SIDE, THEN CAME BACK UPRIGHT ON IT'S TIRES. THE PASSENGER WAS SERIOUSLY INJURED, HE LATER DIED AS A RESULT OF HIS INJURIES SUSTAINED IN THE ACCIDENT. SEE ALSO ODI 10917404. *DSY ...UPDATED 12/11/17 *BF *TR
NHTSA complaint #10872127 — an unverified report by a vehicle owner.
at 118,000 milesLaredo, TX
AIR BAGS
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS SPORADIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILAGE WAS APPROXIMATELY 118,000.
NHTSA complaint #10850721 — an unverified report by a vehicle owner.
at 290,000 milesMagee, MS
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 290,000.
NHTSA complaint #10849807 — an unverified report by a vehicle owner.
at 130,000 milesHammond, IN
UNKNOWN OR OTHER
I CAN NOT START THE CAR RIGHT UP WHEN I PUT KEY IN IGNITION. I HAVE TO WAIT UNTIL THE SECURITY LIGHT GO OFF. NOW IT IS GETTING HARDER AND HARDER TO START....SOMETIMES I HAVE TO WAIT BETWEEN 1 AND 2 HOURS BEFORE IT DECIDES TO START UP.
NHTSA complaint #10747641 — an unverified report by a vehicle owner.
at 165,000 milesSunbury, PA
STEERING
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE POWER STEERING MADE A LOUD WINDING NOISE AND LOCKED UP. THE CONTACT STATED THAT THE ISSUE ONLY OCCURRED IN INCLEMENT WEATHER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 165,000.
NHTSA complaint #10732427 — an unverified report by a vehicle owner.