FaultScore report
Owners have filed 546 complaints about the 1997 Chrysler Town AND Country with NHTSA between 1996 and 2017. The largest single group is the airbags. Across this model's run it ranks 12 of 24 worst.
FaultScore 45/100
Higher is worse. Measured against the other years of the Chrysler Town AND Country.
How this is worked out546
Complaints
40
Crashes reported
20
Fires reported
24
Injuries reported
2 complaints report a death.
86,000 mi
Median mileage at failure
Half of reported failures happened before this
9%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
1 crashes, 1 fires · median 70,298 mi
2 crashes, 0 fires · median 41,696 mi
Median failure at 189,000 miles
Median failure at 58,456 miles
Median failure at 107,500 miles
Median failure at 28,701 miles
Median failure at 160,000 miles
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
AIR BAG CLOCKSPRING
DC MINIVAN FUEL INJECTOR RAIL LEAK
POST COLLISION FUEL SYSTEM
POST-COLLISION FUEL SYSTEM INTEGRITY
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
INTEGRATED CHILD SEAT BELT LOCKUP
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESS...
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
EQUIPMENT
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.
Risk: IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.
Risk: A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
EQUIPMENT
AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.
Risk: IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
AIR BAGS:FRONTAL
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Risk: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
SEAT BELTS:REAR/OTHER
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Risk: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
CHILD SEAT
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Risk: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.
Risk: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
AIR BAGS
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SMOKE FILLED THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE WITH MINOR INJURIES TO THE HAND. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER WAS NOTIFIED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #10723945 — an unverified report by a vehicle owner.
EQUIPMENT
A TALL BEVERAGE GLASS WAS PLACED IN THE CUP HOLDER OF THE VAN. SINCE THE AIR CONDITIONING ON/OFF BUTTON IS POSITIONED IN LINE WITH THE CUP HOLDER, THE BUTTON WAS UNKNOWINGLY PRESSED AND THE AIR CONDITIONING COMPRESSOR WAS DISABLED WHICH CAUSED THE VAN TO BECOME EXCESSIVELY HOT AND THE PERSON INSIDE SUFFERED A HEAT STROKE. THIS IS A BLATANT DESIGN FLAW!!!!!
NHTSA complaint #10412390 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBLE HEAD INJURY ACCORDING TO LOCAL HOSPITAL, AM TO REPORT TO NEUROLOGIST ASAP. MECHANICS CAN FIND NOTHING WRONG.
NHTSA complaint #10395719 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
MY MOTHER WAS DRIVING A 1997 CHRYSLER TOWN & COUNTRY MINI-VAN WHEN SHE STOPPED TO PICK UP YARD SALE SIGNS. WHEN SHE STOPPED THE VEHICLE AND PLACED IT PARK, SHE EXITED THE VAN AND STARTED WALKING TOWARDS THE REAR OF THE VAN WHEN IT SELF-SHIFTED INTO REVERSE, KNOWN AS THE PARK-TO-REVERSE DEFECT. THE VAN KNOCKED MY MOTHER DOWN AND PINNED HER UNDER THE VAN WHERE SHE DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. THIS IS A KNOWN DEFECT BUT HAS NEVER BEEN RECALLED IN CHRYSLER VEHICLES. THERE HAVE BEEN NUMEROUS COMPLAINTS AND YOU HAVE EVEN INVESTIGATED THIS VERY DEFECT 3 OR 4 TIMES PREVIOUS TO MY MOTHERS DEATH AND HAVE NEVER DONE ANYTHING ABOUT IT, NOW I DON'T HAVE A MOTHER. *TR THE VEHICLE WAS INSPECTED BY AN ENGINEER AND HE CONCLUDED THAT THE VEHICLE DID HAVE THE PARK-TO REVERSE DEFECT. THE VEHICLE WOULD GO INTO FALSE PARK AND SECONDS LATER, IT WOULD GO INTO REVERSE. WHEN THE VEHICLE WAS TESTED, IT HAPPENED FOUR OUT OF TEN TIMES. UPDATED IVOQ 11/17/10 THE CONSUMER STATED NONE OF THE RECALLS THAT WERE ISSUED, REALLY FIXED THE ACTUAL DEFECT IN THE SHIFT SELECTOR OF THE TRANSMISSION. UPDATED IVOQ 12/10/10.*JB UPDATED 12/21/10.
NHTSA complaint #10274625 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
I HIT A POTHOLE AND THE AIRBAGS DEPLOYED.
NHTSA complaint #10250992 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
ON JULY 5TH MY FIANCEE AND MY 2 DAUGHTERS WERE DRIVING TO MEET HER AUNT IN NEW JERSEY INTERSTATE 80. WHILE DRIVING MY CHRYSLER TOWN AND COUNTRY 1997 AT THE NORMAL SPEED LIMIT SHE NOTICED THE VEHICLE SMOKING IN THE FRONT VENTS. AS THE SMOKE PROGRESSED SHE WAS CONCERNED AND WENT TO PULL THE VEHICLE OVER, AS SHE DID SHE WAS NOT ABLE TO USE THE BRAKE INITIALLY AND RODE SEVERAL METERS BEFORE THE CAR WOULD COME TO A STOP (OVER ON THE HIGHWAY). AS SHE PULLED OVER SHE SAW THE CAR START TO CATCH FIRE, WHILE DRIVING WITH OUR CHILDREN AGES 2 AND 10 MONTHS IN THE BACK FROM THE GAS LINE SIDE, SHE QUICKLY UNFASTENED THE KIDS AND WAS ABLE TO SINGLE HANDEDLY RESCUE THEM FROM THE VEHICLE AS THE MINIVAN WAS ON FIRE. I AM EXTREMELY CONCERNED THAT A CAR FROM 1997 MAINTAINED WELL WOULD JUST EXPLODE INTO FLAMES DURING A TRIP WITHOUT ANY WARNING OR WITHOUT BEING HIT. I HAVE OWNED THIS VEHICLE FOR 5 YEARS. PAID IT OFF EARLY IN MARCH AND COULDN'T FATHOM HOW EASY I COULD'VE LOST MY ENTIRE HOUSEHOLD WITHOUT RECEIVING A WARNING ABOUT THE RECALL. NOW I AM OUT OF A VEHICLE, MY FAMILY IS TRAUMATIZED (I AM SOMEWHAT DISTURBED BECAUSE OF THIS) AND I HAVE TO FIND ALTERNATE MEANS FOR ME TO TRAVEL AND PERFORM BOTH OF MY JOBS PROPERLY. WHY AM I INCONVENIENCED BECAUSE OF THIS OBVIOUSLY UNFORTUNATE SITUATION. I WANT TO BE CONTACTED AND I DEMAND TO KNOW WHETHER YOUR COMPANY WILL SOLVE AND RECTIFY THIS AND ANY OTHER SITUATIONS PERTAINING TO THIS ISSUE. I HAVE OWNED ONLY 2 CARS MY ENTIRE LIFE AND THEY BOTH WERE CHRYSLERS. I AND MY FAMILY ARE TROUBLED, DISTURBED AND LET DOWN THAT THIS OCCURRED. IF I AM NOT CONTACTED IN A TIMELY MANNER, I WILL HAVE TO DO MY OWN CONTACTING. UNFORTUNATELY THERE IS ABSOLUTELY NOTHING THAT CAN BE DONE ABOUT THE TOTALED VEHICLE.
NHTSA complaint #10162340 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
UNKNOWN OR OTHER
VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.
NHTSA complaint #11005156 — an unverified report by a vehicle owner.
ENGINE
VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.
NHTSA complaint #11005156 — an unverified report by a vehicle owner.
SERVICE BRAKES
VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.
NHTSA complaint #11005156 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL GAUGES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10884860 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
ON IGNITION THE VEHICLES DASH GAGE INSTRUMENT PANEL LIGHTS (ODOMETER, GAS GAGE, WARNING LIGHTS) DO NOT TURN ON WITH IGNITION, VEHICLE RUNS 2-3 SECONDS AND SHUTS OFF, WITH NO SPUTTERING OR KNOCKING. SEARCHING ONLINE FOR PROBLEMS OF A SIMILAR NATURE MANY SITES INDICATE THE ERROR MAY STEM FROM AN INCORRECTLY SOLDERED INSTRUMENT DISPLAY PANEL, SPECIFICALLY THE GROUND RETURN ON THE INSTRUMENT CIRCUIT BOARD.
NHTSA complaint #10758961 — an unverified report by a vehicle owner.
WHEELS
WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY BROUGHT BRAND NEW OUTTER TIE ROD ENDS FOR BOTH SIDES, AND SWAG BAR LINGS BRAND NEW FOR BOTH SIDES SPRINGS AND MOUNTS, AND STRUTS THE RADIO SEEMS TO FADE IN AND OUT YOU CAN NOT SEE ANY STATION NUMBERS OR CLOCK TIME ON IT SO I FIGURED ITS AND ELEC ISSUES AND NOW IN THE LAST COUPLE OF DAY LIKE ABOUT JULY29TH, 2015 , I GOT BACK HOME AND NOTICED MY TEMPERTURE LIGHT ON DASH CAME ON AND IT SAID H IT WAS IT WAS HOT, THE DAY BEFORE I JUST PAID FOR AND OIL CHANGE AND THATS BECAUSE THEIR WAS OIL ALL OVER THE ENGINE AND TO FIND OUT THE BOLTS WERE ALL LOOSE BUT 1 WHICH WAS STRIPED, BUT ANYWAYS NOW MY FANS ARE NOT GOING AROUND AND ITS NOT KEEPING MY VAN COOL MY HUSBAND HAS CHECKED ALL FUSES BUT CAN'T FIND THE RELAY FOR THE RADIATOR FAN IF THAT EVEN HAS ANYTHING TO DO WITH IT, I HAVE PUT OVER 1,000 IN THIS VAN NOW, I'AM HANDID CAP AND I REALLY NEED MY VAN TO GET ME AROUND I ALSO DON'T HAVE THE REMOTE TO OPEN THE DOORS OR LOCK IT SO I HAVE TO DO IT WITH THE KEY , IT SURELY WOULD BE NICE TO HAVE A REMOTE THAT GOES WITH THIS VAN , BUT IT SURELY WOULD BE GREAT IF THINGS WOULD WORK RIGHT TO, I CAN BE DRIVING IT DOWN THE ROAD AND THE AUTOMATIC DOOR LOCKS WILL BE LOCKING AND UN LOCKING WHILE I'AM DRIVING ALL BY THEIR SELF ALSO THE WINDOW WIPERS WIPE BUT THE FLUID WILL NOT COME OUT ON THE FRONT WINDOWS OR THE BACK WINDOWS, I HOPE YOU CAN HELP ME OUT I WALK WITH 1 TO 2 CANES AND SOMETIMES A WALKER, I HAVE BRACES ON MY LEGS AND HAVE TO HELP MYSELF AT PUTTING MY LEGS IN , I REALLY NEED A MINI VAN THAT WILL WORK FOR ME, THANK YOU.
NHTSA complaint #10745582 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY BROUGHT BRAND NEW OUTTER TIE ROD ENDS FOR BOTH SIDES, AND SWAG BAR LINGS BRAND NEW FOR BOTH SIDES SPRINGS AND MOUNTS, AND STRUTS THE RADIO SEEMS TO FADE IN AND OUT YOU CAN NOT SEE ANY STATION NUMBERS OR CLOCK TIME ON IT SO I FIGURED ITS AND ELEC ISSUES AND NOW IN THE LAST COUPLE OF DAY LIKE ABOUT JULY29TH, 2015 , I GOT BACK HOME AND NOTICED MY TEMPERTURE LIGHT ON DASH CAME ON AND IT SAID H IT WAS IT WAS HOT, THE DAY BEFORE I JUST PAID FOR AND OIL CHANGE AND THATS BECAUSE THEIR WAS OIL ALL OVER THE ENGINE AND TO FIND OUT THE BOLTS WERE ALL LOOSE BUT 1 WHICH WAS STRIPED, BUT ANYWAYS NOW MY FANS ARE NOT GOING AROUND AND ITS NOT KEEPING MY VAN COOL MY HUSBAND HAS CHECKED ALL FUSES BUT CAN'T FIND THE RELAY FOR THE RADIATOR FAN IF THAT EVEN HAS ANYTHING TO DO WITH IT, I HAVE PUT OVER 1,000 IN THIS VAN NOW, I'AM HANDID CAP AND I REALLY NEED MY VAN TO GET ME AROUND I ALSO DON'T HAVE THE REMOTE TO OPEN THE DOORS OR LOCK IT SO I HAVE TO DO IT WITH THE KEY , IT SURELY WOULD BE NICE TO HAVE A REMOTE THAT GOES WITH THIS VAN , BUT IT SURELY WOULD BE GREAT IF THINGS WOULD WORK RIGHT TO, I CAN BE DRIVING IT DOWN THE ROAD AND THE AUTOMATIC DOOR LOCKS WILL BE LOCKING AND UN LOCKING WHILE I'AM DRIVING ALL BY THEIR SELF ALSO THE WINDOW WIPERS WIPE BUT THE FLUID WILL NOT COME OUT ON THE FRONT WINDOWS OR THE BACK WINDOWS, I HOPE YOU CAN HELP ME OUT I WALK WITH 1 TO 2 CANES AND SOMETIMES A WALKER, I HAVE BRACES ON MY LEGS AND HAVE TO HELP MYSELF AT PUTTING MY LEGS IN , I REALLY NEED A MINI VAN THAT WILL WORK FOR ME, THANK YOU.
NHTSA complaint #10745582 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY BROUGHT BRAND NEW OUTTER TIE ROD ENDS FOR BOTH SIDES, AND SWAG BAR LINGS BRAND NEW FOR BOTH SIDES SPRINGS AND MOUNTS, AND STRUTS THE RADIO SEEMS TO FADE IN AND OUT YOU CAN NOT SEE ANY STATION NUMBERS OR CLOCK TIME ON IT SO I FIGURED ITS AND ELEC ISSUES AND NOW IN THE LAST COUPLE OF DAY LIKE ABOUT JULY29TH, 2015 , I GOT BACK HOME AND NOTICED MY TEMPERTURE LIGHT ON DASH CAME ON AND IT SAID H IT WAS IT WAS HOT, THE DAY BEFORE I JUST PAID FOR AND OIL CHANGE AND THATS BECAUSE THEIR WAS OIL ALL OVER THE ENGINE AND TO FIND OUT THE BOLTS WERE ALL LOOSE BUT 1 WHICH WAS STRIPED, BUT ANYWAYS NOW MY FANS ARE NOT GOING AROUND AND ITS NOT KEEPING MY VAN COOL MY HUSBAND HAS CHECKED ALL FUSES BUT CAN'T FIND THE RELAY FOR THE RADIATOR FAN IF THAT EVEN HAS ANYTHING TO DO WITH IT, I HAVE PUT OVER 1,000 IN THIS VAN NOW, I'AM HANDID CAP AND I REALLY NEED MY VAN TO GET ME AROUND I ALSO DON'T HAVE THE REMOTE TO OPEN THE DOORS OR LOCK IT SO I HAVE TO DO IT WITH THE KEY , IT SURELY WOULD BE NICE TO HAVE A REMOTE THAT GOES WITH THIS VAN , BUT IT SURELY WOULD BE GREAT IF THINGS WOULD WORK RIGHT TO, I CAN BE DRIVING IT DOWN THE ROAD AND THE AUTOMATIC DOOR LOCKS WILL BE LOCKING AND UN LOCKING WHILE I'AM DRIVING ALL BY THEIR SELF ALSO THE WINDOW WIPERS WIPE BUT THE FLUID WILL NOT COME OUT ON THE FRONT WINDOWS OR THE BACK WINDOWS, I HOPE YOU CAN HELP ME OUT I WALK WITH 1 TO 2 CANES AND SOMETIMES A WALKER, I HAVE BRACES ON MY LEGS AND HAVE TO HELP MYSELF AT PUTTING MY LEGS IN , I REALLY NEED A MINI VAN THAT WILL WORK FOR ME, THANK YOU.
NHTSA complaint #10745582 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SMOKE FILLED THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE WITH MINOR INJURIES TO THE HAND. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER WAS NOTIFIED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #10723945 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
OXYGEN SENSOR CONNECTER MELTED TO MANIFOLD. WONT GO IN REVERSE KEEPS BLOWING FUSES.
NHTSA complaint #10712561 — an unverified report by a vehicle owner.
AIR BAGS
TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 02V293000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 175,000.
NHTSA complaint #10690105 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY.
NHTSA complaint #10586017 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY.
NHTSA complaint #10586017 — an unverified report by a vehicle owner.
ELECTRONIC STABILITY CONTROL (ESC)
THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY.
NHTSA complaint #10586017 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WINDSHIELD WIPERS STOP WORKING, THEN START WORKING, THEN STOP AGAIN WITHOUT WARNING. I NEVER KNOW WHEN THEY WILL WORK OR NOT. I HAVE TAKEN IT TO TWO DIFFERENT REPAIR PLACES AND THEY CAN'T DIAGNOSE THE PROBLEM BECAUSE WIPERS HAVE NOT COMPLETELY STOPPED WORKING. IT IS VERY HAZARDOUS NOT KNOWING IF THE WIPERS WILL WORK OR NOT, AND NO ONE SEEMS TO BE ABLE TO FIX THEM PERMANENTLY.
NHTSA complaint #10583609 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE INSTRUMENT PANEL GAUGES FAILED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART BEING UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 84,900. UPDATED 08/15/13
NHTSA complaint #10524558 — an unverified report by a vehicle owner.
POWER TRAIN
I WENT TO DMV TO HAVE MY CAR INSPECTED AND WAS GIVEN A REPORT THAT STATED SEVERAL PARTS ON MY VEHICLE WERE RECALLED. I AM TRYING TO FIND OUT IF VEHICLE CAN BE SERVICED FOR FREE FROM DEALER BECAUSE OF THE DEFECTS OR WILL I HAVE TO PAY FOR THEM? PARTS LISTED UNDER RECALL WERE RC-J25-09 EMISSIONS RECALL J25 MOPAR VALUE LINE CATALYTIC CONVERTERS MY CAR FAILED FOR EMISSIONS PROBLEMS B24-CLOCKSPRING SAFETY RECALL - LIFETIME WARRANTY 895- SAFETY RECALL FUEL RAIL SEALS.
NHTSA complaint #10475511 — an unverified report by a vehicle owner.
AIR BAGS
I WENT TO DMV TO HAVE MY CAR INSPECTED AND WAS GIVEN A REPORT THAT STATED SEVERAL PARTS ON MY VEHICLE WERE RECALLED. I AM TRYING TO FIND OUT IF VEHICLE CAN BE SERVICED FOR FREE FROM DEALER BECAUSE OF THE DEFECTS OR WILL I HAVE TO PAY FOR THEM? PARTS LISTED UNDER RECALL WERE RC-J25-09 EMISSIONS RECALL J25 MOPAR VALUE LINE CATALYTIC CONVERTERS MY CAR FAILED FOR EMISSIONS PROBLEMS B24-CLOCKSPRING SAFETY RECALL - LIFETIME WARRANTY 895- SAFETY RECALL FUEL RAIL SEALS.
NHTSA complaint #10475511 — an unverified report by a vehicle owner.
SERVICE BRAKES
I WENT TO DMV TO HAVE MY CAR INSPECTED AND WAS GIVEN A REPORT THAT STATED SEVERAL PARTS ON MY VEHICLE WERE RECALLED. I AM TRYING TO FIND OUT IF VEHICLE CAN BE SERVICED FOR FREE FROM DEALER BECAUSE OF THE DEFECTS OR WILL I HAVE TO PAY FOR THEM? PARTS LISTED UNDER RECALL WERE RC-J25-09 EMISSIONS RECALL J25 MOPAR VALUE LINE CATALYTIC CONVERTERS MY CAR FAILED FOR EMISSIONS PROBLEMS B24-CLOCKSPRING SAFETY RECALL - LIFETIME WARRANTY 895- SAFETY RECALL FUEL RAIL SEALS.
NHTSA complaint #10475511 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A TAPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS WHERE THE MECHANIC ADVISED THAT THE SURFACE AROUND THE STRUT ON THE FRONT DRIVER SIDE WAS CORRODED BECAUSE OF POOR DRAINAGE FROM THE DRAINAGE SYSTEM. THE MECHANIC INSTALLED A CAP ON THE CORRODED SURFACE TO MINIMIZE CORROSION OF THE ORIGINAL PART. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10460994 — an unverified report by a vehicle owner.
EQUIPMENT
A TALL BEVERAGE GLASS WAS PLACED IN THE CUP HOLDER OF THE VAN. SINCE THE AIR CONDITIONING ON/OFF BUTTON IS POSITIONED IN LINE WITH THE CUP HOLDER, THE BUTTON WAS UNKNOWINGLY PRESSED AND THE AIR CONDITIONING COMPRESSOR WAS DISABLED WHICH CAUSED THE VAN TO BECOME EXCESSIVELY HOT AND THE PERSON INSIDE SUFFERED A HEAT STROKE. THIS IS A BLATANT DESIGN FLAW!!!!!
NHTSA complaint #10412390 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
I REPLACED THE FUEL FILTER ABOUT 6 MONTHS AGO AND PUT ABOUT 6 MONTHS AGO. WE WERE GOING TO CHURCH AND THE VAN QUIT ON ME. I PULLED OFF TO THE SIDE OF THE ROAD AND COULD SMELL GAS. GAS WAS LEAKING ALMOST ONTO THE MUFFLER. THIS COULD HAVE BEEN CATASTROPHIC. THE FUEL LINE SHOULDN'T BE RUNNING SO CLOSE TO THE EXHAUST LINE. I THANK GOD THAT THE VAN DIDN'T CATCH ON FIRE.
NHTSA complaint #10410635 — an unverified report by a vehicle owner.
SUSPENSION:FRONT
EVENTS LEADING TO FAILURE: RUSTY MCPHERSON STRUT TOWER ATTACHMENT POINTS, A WIDESPREAD PROBLEM WITH CERTAIN CHRYSLER AUTOS. THE PART THAT RUSTS OUT IS PART OF THE CAR'S REINFORCED UNIBODY SHEET METAL. BOTH THE FRONT LEFT AND FRONT RIGHT STRUT TOWERS ARE RUSTED, BUT THE LEFT (DRIVER'S SIDE) CRACKED OPEN UPON HITTING A POTHOLE, MAKING A 1.5" X 4" HOLE IN THE STRUT TOWER ATTACHMENT. THIS CAUSED THE FRONT LEFT WHEEL TO WANDER OVER UNEVEN PAVEMENT, SINCE THE STRUT WAS NO LONGER SECURELY ANCHORED TO THE CAR, MAKING THE CAR TOO DANGEROUS TO DRIVE. WHAT WAS DONE: I PURCHASED A CHRYSLER STRUT TOWER REPAIR KIT AND INSTALLED IT. NOTE THAT THESE ARE AVAILABLE AT MOST AUTO PARTS STORES. THIS IS AN INDICATION OF HOW WIDESPREAD A PROBLEM THIS IS WITH SOME CHRYSLER MODELS, AS WELL AS THE THOUSANDS OF COMPLAINTS ABOUT THIS ON THE INTERNET. THERE HAS BEEN NO RECALL ON THIS WIDESPREAD SAFETY DEFECT, THOUGH THERE SHOULD BE ONE. CHRYSLER WILL ONLY REPAIR THIS DEFECT FOR FREE UNDER THEIR REGULAR WARRANTY. THEY CHARGE APPROXIMATELY $900 FOR THE REPAIR. I GREW UP IN A "CHRYSLER FAMILY." BETWEEN MY PARENTS AND MYSELF, WE'VE OWNED ABOUT TWENTY CHRYSLER, DODGE, PLYMOUTH AND IMPERIAL CARS AND TRUCKS, BUT AFTER ALL OF THE NUMEROUS AND EXPENSIVE PROBLEMS I'VE HAD WITH THIS CAR, I'VE SWORN OFF CHRYSLER FOR GOOD. THEIR QUALITY CONTROL IS ABSENT.
NHTSA complaint #10397503 — an unverified report by a vehicle owner.
STRUCTURE:BODY
EVENTS LEADING TO FAILURE: RUSTY MCPHERSON STRUT TOWER ATTACHMENT POINTS, A WIDESPREAD PROBLEM WITH CERTAIN CHRYSLER AUTOS. THE PART THAT RUSTS OUT IS PART OF THE CAR'S REINFORCED UNIBODY SHEET METAL. BOTH THE FRONT LEFT AND FRONT RIGHT STRUT TOWERS ARE RUSTED, BUT THE LEFT (DRIVER'S SIDE) CRACKED OPEN UPON HITTING A POTHOLE, MAKING A 1.5" X 4" HOLE IN THE STRUT TOWER ATTACHMENT. THIS CAUSED THE FRONT LEFT WHEEL TO WANDER OVER UNEVEN PAVEMENT, SINCE THE STRUT WAS NO LONGER SECURELY ANCHORED TO THE CAR, MAKING THE CAR TOO DANGEROUS TO DRIVE. WHAT WAS DONE: I PURCHASED A CHRYSLER STRUT TOWER REPAIR KIT AND INSTALLED IT. NOTE THAT THESE ARE AVAILABLE AT MOST AUTO PARTS STORES. THIS IS AN INDICATION OF HOW WIDESPREAD A PROBLEM THIS IS WITH SOME CHRYSLER MODELS, AS WELL AS THE THOUSANDS OF COMPLAINTS ABOUT THIS ON THE INTERNET. THERE HAS BEEN NO RECALL ON THIS WIDESPREAD SAFETY DEFECT, THOUGH THERE SHOULD BE ONE. CHRYSLER WILL ONLY REPAIR THIS DEFECT FOR FREE UNDER THEIR REGULAR WARRANTY. THEY CHARGE APPROXIMATELY $900 FOR THE REPAIR. I GREW UP IN A "CHRYSLER FAMILY." BETWEEN MY PARENTS AND MYSELF, WE'VE OWNED ABOUT TWENTY CHRYSLER, DODGE, PLYMOUTH AND IMPERIAL CARS AND TRUCKS, BUT AFTER ALL OF THE NUMEROUS AND EXPENSIVE PROBLEMS I'VE HAD WITH THIS CAR, I'VE SWORN OFF CHRYSLER FOR GOOD. THEIR QUALITY CONTROL IS ABSENT.
NHTSA complaint #10397503 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBLE HEAD INJURY ACCORDING TO LOCAL HOSPITAL, AM TO REPORT TO NEUROLOGIST ASAP. MECHANICS CAN FIND NOTHING WRONG.
NHTSA complaint #10395719 — an unverified report by a vehicle owner.