FaultScore

FaultScore report

2013 Chrysler Town AND Country problems

Owners have filed 933 complaints about the 2013 Chrysler Town AND Country with NHTSA between 2012 and 2026. The largest single group is the electrical system. Across this model's run it ranks 6 of 24 worst.

C

FaultScore 52/100

Higher is worse. Measured against the other years of the Chrysler Town AND Country.

How this is worked out

The numbers

933

Complaints

28

Crashes reported

12

Fires reported

36

Injuries reported

65,000 mi

Median mileage at failure

Half of reported failures happened before this

29%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 60 vs 50 Severity 42 vs 50 Early failure 49 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 60
Against the median year of the Chrysler Town AND Country. 50 means typical for this model; 100 means roughly double.
Severity — 42
8.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 49
29% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2013 compares with every other Chrysler Town AND Country

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2013 Chrysler Town AND Country

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 395 42.3%

3 crashes, 7 fires · median 62,252 mi

Engine & Cooling 113 12.1%

0 crashes, 2 fires · median 88,000 mi

2 crashes, 1 fires · median 85,000 mi

Seats 58 6.2%

0 crashes, 1 fires · median 78,821 mi

Airbags 50 5.4%

6 crashes, 0 fires · median 42,543 mi

3 crashes, 0 fires · median 50,441 mi

Median failure at 89,000 miles

Brakes 40 4.3%

6 crashes, 0 fires · median 47,500 mi

1 crashes, 0 fires · median 43,000 mi

Steering 26 2.8%

Median failure at 74,000 miles

0 crashes, 1 fires · median 9,750 mi

Lights 19 2.0%

2 crashes, 0 fires · median 25,000 mi

2 crashes, 0 fires · median 42,400 mi

Stability & Traction Control 9 1.0%

Median failure at 41,000 miles

Seat Belts 5 0.5%

2 crashes, 0 fires · median 75,000 mi

Doors, Latches & Locks 3 0.3%

Median failure at 94,000 miles

Wheels 2 0.2%

Median failure at 45,003 miles

Suspension 2 0.2%

Median failure at 43,000 miles

Child Seats 1 0.1%
Equipment & Accessories 1 0.1%

Median failure at 51,000 miles

Tires 1 0.1%

1 crashes, 0 fires · median 39,542 mi

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Body 17 42.5%
Head Restraint 7 17.5%
Door 5 12.5%
Power Window Devices AND Controls 4 10.0%
Switch 2 5.0%
Exhaust System 2 5.0%
Automatic Transmission 2 5.0%
Oil/Lubrication 1 2.5%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 19 3.5%
1,000 – 9,999 miles 31 5.7%
10,000 – 24,999 miles 64 11.8%
25,000 – 49,999 miles 105 19.4%
50,000 – 74,999 miles 85 15.7%
75,000 – 99,999 miles 103 19.0%
100,000 – 149,999 miles 112 20.7%
150,000+ miles 23 4.2%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2012 peak 76 Jul 2026

NHTSA investigations into the 2013 Chrysler Town AND Country

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE19014 Opened 9 Sep 2019 Closed 25 Feb 2026 SEATS

Active Head Rest Inadvertent Deployment

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments in...

DP14004 Opened 25 Sep 2014 Closed 24 Jul 2015 ELECTRICAL SYSTEM

Totally Integrated Power Module Failure

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to...

Recalls on the 2013 Chrysler Town AND Country

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

25V876000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

14V234000

ELECTRICAL SYSTEM

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Risk: An overheated switch may result in a vehicle fire.

13V291000

AIR BAGS

Chrysler is recalling certain model year 2013 Town & Country and Dodge Grand Caravan vehicles manufactured June 11, 2013, through June 12, 2013. The occupant restraint control module (ORC) has incorrect software installed which may adversely affect air bag deployments in collisions. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 208, "Occupant Crash Protection" and No. 214, "Side Impact Protection."

Risk: An air bag that does not deploy, or deploys improperly, may increase the risk of injury.

13V283000

ELECTRICAL SYSTEM

Chrysler is recalling certain model year 2013 Town & Country, Dodge Grand Caravan, and RAM C/V Tradesman vehicles manufactured May 10, 2012, through June 7, 2013. A software error may result in the opposite side airbags deploying from the collision point (a left side impact would deploy the right side airbags and vice versa).

Risk: In the event of a crash, the wrong side airbags could deploy leaving the occupant with no airbag protection at the point of impact, increasing the risk of injury.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2018439 230 units in Canada

Seats And Restraints

On certain wheelchair-accessible vehicles, the bolts used to attach the removable seats to the floor may contain a defect and could break in the event of a crash, creating a risk of injury. Correction: Dealers will replace the defective bolts.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Craigville, IN Fire

SEATS

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Craigville, IN Fire

UNKNOWN OR OTHER

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Craigville, IN Fire

ELECTRICAL SYSTEM

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Beaver, PA 1 injured

SEATS

I was driving and all of a sudden I heard a loud pop and the driver side head rest deployed on its own. There was no accident, I was just was driving. The headrest struck the back of my head resulting in me having a sore neck.

NHTSA complaint #11535362 — an unverified report by a vehicle owner.

Fort Ripley, MN 1 injured

ELECTRICAL SYSTEM

What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same day is when the complete failure occurred. This could be a major inconvenience for many, but in the harsh Minnesota winters it's more than just inconvenient when you have a wife and young kids in a vehicle away from home that will not start when air temps are in the single digits and wind chill is far below zero. Fortunately / sadly, this is such a common problem that I was able to diagnose it rather quickly with Google, but not before getting a frostbitten finger. I was able to bypass this fuel pump relay by forcing a paper clip into fuse holder M37 and getting keyed power from an alternative source, fuse M25. I don't, however, recommend this fix. What I do recommend is that Chrysler Corporation expand the recall of affected vehicles with this TIPM to include ALL vehicles that this was installed in. In hindsight, a totally unexplained, drained battery overnight while hundreds of miles from home was probably my first sign of this failing relay as it most likely stuck on forcing fuel pump to stay running with ignition off. This occurred 26 days prior to my crank / no start issue. After jump starting and fully charging, battery was tested and passed. Battery resting voltage tested day after crank / no start issue is 12.8V. If I remove relay jumper, crank no start persists.

NHTSA complaint #11495948 — an unverified report by a vehicle owner.

Fort Ripley, MN 1 injured

FUEL/PROPULSION SYSTEM

What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same day is when the complete failure occurred. This could be a major inconvenience for many, but in the harsh Minnesota winters it's more than just inconvenient when you have a wife and young kids in a vehicle away from home that will not start when air temps are in the single digits and wind chill is far below zero. Fortunately / sadly, this is such a common problem that I was able to diagnose it rather quickly with Google, but not before getting a frostbitten finger. I was able to bypass this fuel pump relay by forcing a paper clip into fuse holder M37 and getting keyed power from an alternative source, fuse M25. I don't, however, recommend this fix. What I do recommend is that Chrysler Corporation expand the recall of affected vehicles with this TIPM to include ALL vehicles that this was installed in. In hindsight, a totally unexplained, drained battery overnight while hundreds of miles from home was probably my first sign of this failing relay as it most likely stuck on forcing fuel pump to stay running with ignition off. This occurred 26 days prior to my crank / no start issue. After jump starting and fully charging, battery was tested and passed. Battery resting voltage tested day after crank / no start issue is 12.8V. If I remove relay jumper, crank no start persists.

NHTSA complaint #11495948 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Grand Rapids, MN

AIR BAGS

When I started my car I heard a “ding” and saw that my airbag light was on. I called the local dealership to ask about it and they said that in the case of a crash that light usually indicates that there is something wrong with the sensors to the airbags and if I was to get into an accident, they wouldn’t deploy; which could cause loss of life if there is failure to deploy. My vehicle also revs and has more get up and go (when I’m not intentionally accelerating) sometimes when I’m driving which is abnormal and can cause an accident.

NHTSA complaint #11752768 — an unverified report by a vehicle owner.

Grand Rapids, MN

ELECTRICAL SYSTEM

When I started my car I heard a “ding” and saw that my airbag light was on. I called the local dealership to ask about it and they said that in the case of a crash that light usually indicates that there is something wrong with the sensors to the airbags and if I was to get into an accident, they wouldn’t deploy; which could cause loss of life if there is failure to deploy. My vehicle also revs and has more get up and go (when I’m not intentionally accelerating) sometimes when I’m driving which is abnormal and can cause an accident.

NHTSA complaint #11752768 — an unverified report by a vehicle owner.

Grand Rapids, MN

FUEL/PROPULSION SYSTEM

When I started my car I heard a “ding” and saw that my airbag light was on. I called the local dealership to ask about it and they said that in the case of a crash that light usually indicates that there is something wrong with the sensors to the airbags and if I was to get into an accident, they wouldn’t deploy; which could cause loss of life if there is failure to deploy. My vehicle also revs and has more get up and go (when I’m not intentionally accelerating) sometimes when I’m driving which is abnormal and can cause an accident.

NHTSA complaint #11752768 — an unverified report by a vehicle owner.

Frankfort, KY

SEATS

I found the headrest exploded on the driver side when I got in the car in the morning. Apparently, this is common as I found it on the Internet while looking for a solution. Looks like a plastic part inside the headrest broke. AHR system inadvertently activated it seems. I’m glad I wasn’t in the car and it didn’t hit my head.

NHTSA complaint #11742667 — an unverified report by a vehicle owner.

at 214,289 miles Lakewood, CO

ELECTRICAL SYSTEM

The vehicle will be started and running and shut off. Driving down the road and all of the electrical shuts off, stops running and no gages work. You have to put the vehicle in N and restart. This is extremely dangerous as you never know when it will happen. driving down the interstate at 80mph or driving when you can't just pull over to get started again. Failure in the ignition is what we think. There is an active recall but not for our VIN 2013 Chrysler Town & Country vehicles may stall or shut off while driving due to a known recall regarding a faulty Wireless Ignition Node (WIN) module, which can allow the key to move from the "run" to "accessory" or "off" position.

NHTSA complaint #11731121 — an unverified report by a vehicle owner.

Sanborn, NY

POWER TRAIN

While driving at highway speed, 65mph, the 2013 Town and Country shut down. The dash instruments and all internal lighting shut off, the radio shut off and the blower fan for heat shut off. I lost the ability to steer and brake (power steering went out) but managed to maneuver the vehicle to the right lane. The car would not respond to any acceleration attempt. I tried turning the key while coasting down the highway, the vehicle did not restart. I then put the vehicle into neutral and tried turning the key and it did not restart. I then turned the key to the off position and then tried to restart and it successfully started. My dash instruments illuminated, the radio and heat blower came back on and I was able to regain control of the vehicle.

NHTSA complaint #11713826 — an unverified report by a vehicle owner.

Sanborn, NY

ELECTRICAL SYSTEM

While driving at highway speed, 65mph, the 2013 Town and Country shut down. The dash instruments and all internal lighting shut off, the radio shut off and the blower fan for heat shut off. I lost the ability to steer and brake (power steering went out) but managed to maneuver the vehicle to the right lane. The car would not respond to any acceleration attempt. I tried turning the key while coasting down the highway, the vehicle did not restart. I then put the vehicle into neutral and tried turning the key and it did not restart. I then turned the key to the off position and then tried to restart and it successfully started. My dash instruments illuminated, the radio and heat blower came back on and I was able to regain control of the vehicle.

NHTSA complaint #11713826 — an unverified report by a vehicle owner.

Sanborn, NY

ENGINE

While driving at highway speed, 65mph, the 2013 Town and Country shut down. The dash instruments and all internal lighting shut off, the radio shut off and the blower fan for heat shut off. I lost the ability to steer and brake (power steering went out) but managed to maneuver the vehicle to the right lane. The car would not respond to any acceleration attempt. I tried turning the key while coasting down the highway, the vehicle did not restart. I then put the vehicle into neutral and tried turning the key and it did not restart. I then turned the key to the off position and then tried to restart and it successfully started. My dash instruments illuminated, the radio and heat blower came back on and I was able to regain control of the vehicle.

NHTSA complaint #11713826 — an unverified report by a vehicle owner.

Craigville, IN Fire

SEATS

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Craigville, IN Fire

UNKNOWN OR OTHER

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Craigville, IN Fire

ELECTRICAL SYSTEM

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

NHTSA complaint #11696582 — an unverified report by a vehicle owner.

Valatie, NY

ENGINE

The van has stopped running on the highway without warning 3 times creating a very serious problem,had to be towed to get home,dealer could find nothing wrong.

NHTSA complaint #11687619 — an unverified report by a vehicle owner.

at 98,000 miles Belmont, NH

AIR BAGS

The contact owns a 2013 Chrysler Town And Country. The contact stated that while his wife was driving 55 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ignition switch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

NHTSA complaint #11681653 — an unverified report by a vehicle owner.

at 98,000 miles Belmont, NH

ELECTRICAL SYSTEM

The contact owns a 2013 Chrysler Town And Country. The contact stated that while his wife was driving 55 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ignition switch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

NHTSA complaint #11681653 — an unverified report by a vehicle owner.

Northport, AL

SEATS

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

NHTSA complaint #11678603 — an unverified report by a vehicle owner.

Northport, AL

AIR BAGS

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

NHTSA complaint #11678603 — an unverified report by a vehicle owner.

at 132,168 miles Chula Vista, CA

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2013 Chrysler Town and Country. The contact stated that while stopped, the child sitting in the second row hugged his sibling, who was sitting in the front seat, and the front passenger’s seat headrest deployed. The contact was unable to push the headrest back down. The headrest struck the child on the face; however, no injuries were sustained. The vehicle was taken to the dealer and diagnosed that an unknown plastic item had detached from the head restraint. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 132,168.

NHTSA complaint #11656421 — an unverified report by a vehicle owner.

Casa Grande, AZ

POWER TRAIN

Transmission codes but not having transmission issues even verified by shop and couldn't find issue. Then out of no where transmission revved hard on its own causing it to almost red line.

NHTSA complaint #11654842 — an unverified report by a vehicle owner.

Madison, WI

ELECTRICAL SYSTEM

I experienced a no start situation. The vehicle would crank but not start. I did some research on the internet and found other Dodge/Chrysler vehicles with the same problem. I noticed they all had a similar, if not the same TIPM fusebox. The remedy was the same. You can put a bypass jumper wire on the fuse and the car will start. The problem is a fuel relay failure that is soldered to a circuit board inside the TIPM. There are after- market remedies. I don’t know if these remedies protect in the event of a crash, severed fuel line, and fire. Some Dodge/Chrysler models have a recall on this issue. This recall should be extended to my vehicle and many more. This is not my vehicle. I do some of the service of this vehicle.

NHTSA complaint #11653035 — an unverified report by a vehicle owner.

Madison, WI

FUEL/PROPULSION SYSTEM

I experienced a no start situation. The vehicle would crank but not start. I did some research on the internet and found other Dodge/Chrysler vehicles with the same problem. I noticed they all had a similar, if not the same TIPM fusebox. The remedy was the same. You can put a bypass jumper wire on the fuse and the car will start. The problem is a fuel relay failure that is soldered to a circuit board inside the TIPM. There are after- market remedies. I don’t know if these remedies protect in the event of a crash, severed fuel line, and fire. Some Dodge/Chrysler models have a recall on this issue. This recall should be extended to my vehicle and many more. This is not my vehicle. I do some of the service of this vehicle.

NHTSA complaint #11653035 — an unverified report by a vehicle owner.

at 136,000 miles Reed City, MI

ELECTRICAL SYSTEM

The contact owns a 2013 Chrysler Town & Country. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that after several attempts, the vehicle started; however, the vehicle lost motive power. The vehicle was started, and the contact turned the vehicle off. The contact became aware that the fuel pump had continued running. The contact, who was a licensed independent mechanic, diagnosed the vehicle with TIPM failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V813000 (Electrical system); however, the VIN was not included in the recall. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000.

NHTSA complaint #11647579 — an unverified report by a vehicle owner.

Sylvania, OH

ELECTRICAL SYSTEM

Intergrated power control module is throwing error even after being fixed by Firestone automotive. Car is randomly Turing off while driving down the road. Issues startin.

NHTSA complaint #11642541 — an unverified report by a vehicle owner.

Tewksbury, MA

STRUCTURE:BODY

The rear drivers side sliding door no longer functions. The issue began when the door would intermittently make a buzzing sound but would not open or close. Shortly after, the door continued the first issue but also began pulsating when it actually would open. Around the same time these issues began, the door started opening by itself while driving. Though i have not had any accidents yet, several near misses have occurred due to the confusion and stress that this generates. The opening while driving issue occurs most often when on the highway. The primary passengers in the rear are children so there is heightened risk based on their very appropriate age based reaction of panic. The door is also no longer opening electronically from the key fob nor from the front seat buttons.

NHTSA complaint #11633488 — an unverified report by a vehicle owner.

East Orange, NJ

UNKNOWN OR OTHER

TIPM recall

NHTSA complaint #11632891 — an unverified report by a vehicle owner.

East Orange, NJ

ELECTRICAL SYSTEM

TIPM recall

NHTSA complaint #11632891 — an unverified report by a vehicle owner.