2014 Chrysler Town AND Country problems

SEATS

The passenger headrest opened without a traffic incident.

NHTSA complaint #11754511 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The passenger headrest opened without a traffic incident.

NHTSA complaint #11754511 — an unverified report by a vehicle owner.

AIR BAGS

Driving home from work, went over train tracks and heard a pop from the passenger air bag. It did not deploy all the way, just came open. I looked online for a recall and although its very common, there wasn't one. It's a plastic peice that let go and it needs complete replacement.

NHTSA complaint #11745788 — an unverified report by a vehicle owner.

SEATS

In August 2025, the front passenger Active Head Restraint (AHR) experienced a sudden mechanical failure and deployed unexpectedly. I immediately contacted my local Chrysler dealership, where a replacement headrest was ordered. The part was placed on an indefinite backorder with no estimated time of arrival (ETA). After several months of receiving no communication, I followed up with the dealer and was given an ETA of May 2, 2026. When that date passed with no word or resolution, I returned to the dealership on June 18, 2026, only to be informed that the parts delivery date had been pushed back yet again to July 3, 2026. In an attempt to make the seat usable, I initially attempted to secure the broken mechanism with heavy-duty zip ties, but the internal spring tension was too strong for them to hold. I was forced to use a ratchet strap to compress it; however, over time, the strap slips under the constant pressure and must be repeatedly retightened. Because Chrysler has failed to provide a critical replacement safety component for nearly a year, I am trapped in a double-sided safety hazard. If I leave the headrest exploded, the seat is physically unusable. Because I am forced to temporarily bind the headrest flat just to utilize the seat, the front passenger now has zero whiplash protection in a rear-end collision. Furthermore, this unstable, makeshift binding poses a continuous, unvetted impact and projectile risk to the middle-row passenger sitting directly behind it. By failing to maintain a reasonable parts supply for a known defect, Chrysler is forcing me to drive a vehicle with a structurally compromised safety system.

NHTSA complaint #11745130 — an unverified report by a vehicle owner.

POWER TRAIN

2014 Chrysler Town & Country experienced active diagnostic trouble code P2764 — Torque Converter Clutch Pressure Control Circuit Low. Vehicle was non-driveable. Authorized Chrysler dealership technician documented that voltage from TIPM to Valve Body was shorted to ground — confirming a wiring harness electrical defect. The dealership replaced the Valve Body three separate times without resolving the defect. The wiring harness was never permanently repaired despite being identified as the root cause. Manufacturer issued written admission that no repair could ensure resolution after 210 days out of service. The electrical short in the wiring harness affecting the transmission control circuit represents a safety defect that rendered the vehicle inoperable and uncontrollable during acceleration.

NHTSA complaint #11730074 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

2014 Chrysler Town & Country experienced active diagnostic trouble code P2764 — Torque Converter Clutch Pressure Control Circuit Low. Vehicle was non-driveable. Authorized Chrysler dealership technician documented that voltage from TIPM to Valve Body was shorted to ground — confirming a wiring harness electrical defect. The dealership replaced the Valve Body three separate times without resolving the defect. The wiring harness was never permanently repaired despite being identified as the root cause. Manufacturer issued written admission that no repair could ensure resolution after 210 days out of service. The electrical short in the wiring harness affecting the transmission control circuit represents a safety defect that rendered the vehicle inoperable and uncontrollable during acceleration.

NHTSA complaint #11730074 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 188,000.

NHTSA complaint #11718414 — an unverified report by a vehicle owner.

AIR BAGS

2014 Chrysler Town & Country – VIN [XXX] Both front active head restraints (driver and passenger) have self-deployed without any crash or impact, on two separate occasions about 3–4 years apart. The first occurred around 2019. Each time we were driving normally with occupants seated. We heard a sudden “pop” and the head restraint opened, exposing the internal mechanism. No one was struck or injured, but the unexpected deployment was distracting and occurred close to an occupant. After each event, the head restraint could not be reset or closed and remains deployed. The vehicle now has an airbag/SRS warning light that stays on, suggesting the restraint system may not function properly in a crash. There were no warning lights or symptoms before deployment. The deployed head restraints are still installed and available for inspection. A Chrysler dealer previously acknowledged the issue and ordered a replacement head restraint, but the repair was not completed due to relocation during the COVID period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11711822 — an unverified report by a vehicle owner.

AIR BAGS

We were getting in to the vehicle, the vehicle was parked, and when we were getting in, the side aire bag exploded, hitting my daughter on the face, the car never was in a accident, it wasn’t hit by nothing, the car wasn’t moving, when they exploded, smoke was coming from there

NHTSA complaint #11700223 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Back-Up camera/alert system fails frequently. Yes, I can make it available for inspection. Safety concern is obvious Problem has not been reproduced or confirmed No inspection has been performed No prior warning.

NHTSA complaint #11691451 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Back-Up camera/alert system fails frequently. Yes, I can make it available for inspection. Safety concern is obvious Problem has not been reproduced or confirmed No inspection has been performed No prior warning.

NHTSA complaint #11691451 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

NHTSA complaint #11690943 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's side sliding door failed to function as intended. The contact stated that the alarm activated, and the sliding door seemed as if it would open independently. The contact stated that the failure was persistent and occurred more often during the warmer weather. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 89,500.

NHTSA complaint #11690505 — an unverified report by a vehicle owner.

AIR BAGS

Left Rear sliding door shut door stuck in locked position and will not unlock manually or by powering. Air bag light stays on.

NHTSA complaint #11682226 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Left Rear sliding door shut door stuck in locked position and will not unlock manually or by powering. Air bag light stays on.

NHTSA complaint #11682226 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Left Rear sliding door shut door stuck in locked position and will not unlock manually or by powering. Air bag light stays on.

NHTSA complaint #11682226 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

NHTSA complaint #11681816 — an unverified report by a vehicle owner.

AIR BAGS

The driver's side active restraint headrest deployed unexpectedly while parked. The vehicle has never been in an accident. Upon inspection, I can see where there are plastic retaining holes that that had a metal retaining pin in it cracked. The metal pin was still in its clip. The vehicle is drivable and available for inspection. The vehicle was parked and unoccupied when the head restraint went off. No injuries were incurred. However in order to drive the vehicle now, the seat back must be adjusted back making the driving position awkward. Neither the vehicle nor the component has been inspected by anyone at this time. There were no warning lamps or messages presented prior to the issue. I did recently notice that the back plastic cover on the headrest was askew and figured it had been bumped loose by a rear rider at some time. However, it now seems that this was showing the weakening and deformation of the plastic retaining parts that were holding the metal pin.

NHTSA complaint #11676104 — an unverified report by a vehicle owner.

SEATS

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

NHTSA complaint #11674093 — an unverified report by a vehicle owner.

AIR BAGS

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

NHTSA complaint #11674093 — an unverified report by a vehicle owner.