Owners have filed 273 complaints
about the 1993 Chrysler Town AND Country with NHTSA between 1995 and 2024.
The largest single group is the brakes.
Across this model's run it ranks 24 of 24 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Chrysler Town AND Country. 50 means typical for this
model; 100 means roughly double.
Severity — 40
7.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 23
13% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1993 compares with every other Chrysler Town AND Country
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
826.7%
75,000 – 99,999 miles
413.3%
100,000 – 149,999 miles
1136.7%
150,000+ miles
723.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 1995peak 11Aug 2024
NHTSA investigations into the 1993 Chrysler Town AND Country
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP03002Opened 7 May 2003Closed 22 Jul 2003STEERING:COLUMN
STEERING COLUMN SEPARATION
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENT...
DP97001Opened 12 Mar 1997Closed 2 Apr 1997VISIBILITY
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ONLY CERTAIN MINIVANS WILL BE INVESTIGATED
EA96027Opened 31 Oct 1996Closed 16 May 1997STRUCTURE
ALLEGED REAR LIFTGATE SUPPORT FAILURE
THE RETAINER BOLT OF THE REAR LIFTGATE SUPPORT CYLINDERS MAY SHEAR RESULTING IN SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96035Opened 6 May 1996Closed 31 Oct 1996STRUCTURE
ALLEGED REAR LIFTGATE SUPPORT FAILURE
THE RETAINER BOLT OF THE REAR LIFT GATE SUPPORT CYLINDERS MAY SHEER RESULTING IN THE SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
Recalls on the 1993 Chrysler Town AND Country
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
00V305000
STEERING: STEERING WHEEL/HANDLE BAR
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Risk: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
99V213000
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Risk: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
99V189000
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Risk: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
99V113000
AIR BAGS
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPLOY.
Risk: INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
97V149000
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
97V148000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
96V099000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Risk: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
95I001005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITH REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.
Risk: IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 119,000 milesPilot Grove, MO1 injured
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN, AND DISCOVERED A FEW YEARS AGO ABOUT A WELL KNOWN PROBLEM THESE HAVE, WET OR EVEN DAMP, THE BELTS WILL BE THROWN OFF THE ENGINE CAUSING EVERYTHING FROM NO CHARGING TO LOSING YOUR POWER STEERING. I GUESS THIS IS A PROBLEM THAT CHRYSLER KNOWS ABOUT , BUT WILL NOT CORRECT. ALL THAT IS NEEDED IS TO REPLACE THE SMOOTH PULLEY BELT ADJUSTER, TO A PULLEY WITH SIDES THAT KEEP IT ON................MY PROBLEM, MY WIFE NEARLY WRECKED RECENTLY WHEN THE BELT CAME OFF WHILE GOING AROUND A CURVE ON THE HIGHWAY WHEN THE BELT CAME OFF. I AM LUCKY I DIDN'T GET A CALL FROM THE HIGHWAY PATROL THAT DAY. CHRYSLER NEEDS TO REPLACE THESE PULLEYS. IT COSTS AROUND $150-170 FOR CONSUMERS TO BUY THE KIT, WE SHOULDN'T HAVE TOO. HOW MANY PEOPLE HAVE TO DIE BEFORE CHRYSLER FIXES THIS.
NHTSA complaint #10247170 — an unverified report by a vehicle owner.
Gainesville, FL1 injured
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE HAD MY ABS PUMP REPLACED 4 TIMES UNDER THE RECALL. MOST OF THE TIME THE FILTER ALSO MUST BE REPLACED. WE HAVE SPENT ALMOST $500 ON THIS RELATED REPAIR. WHEN I CALLED THE CUSTOMER ASSISTANCE LINE I WAS TOLD THEY HAD A "COMMITMENT NOT TO ASSIST" AND THAT "THEY WILL NOT HELP". THIS IS COMPLETELY UNACCEPTABLE. TO NOT PROVIDE ANY RECOURSE ON THIS IS PATHETIC. IN ADDITION TO COSTING US ADDITIONAL MONEY, THIS FAILURE HAS PUT ME AND MY FAMILY AT RISK. THE LAST TIME IT FAILED, I CRACKED A BONE IN MY FOOT BECAUSE I HAD TO HIT THE BRAKES SO HARD. TO TREAT A CUSTOMER LIKE THIS IS COMPLETELY UNACCEPTABLE.
NHTSA complaint #10148373 — an unverified report by a vehicle owner.
Gainesville, FL1 injured
EQUIPMENT
I HAVE HAD MY ABS PUMP REPLACED 4 TIMES UNDER THE RECALL. MOST OF THE TIME THE FILTER ALSO MUST BE REPLACED. WE HAVE SPENT ALMOST $500 ON THIS RELATED REPAIR. WHEN I CALLED THE CUSTOMER ASSISTANCE LINE I WAS TOLD THEY HAD A "COMMITMENT NOT TO ASSIST" AND THAT "THEY WILL NOT HELP". THIS IS COMPLETELY UNACCEPTABLE. TO NOT PROVIDE ANY RECOURSE ON THIS IS PATHETIC. IN ADDITION TO COSTING US ADDITIONAL MONEY, THIS FAILURE HAS PUT ME AND MY FAMILY AT RISK. THE LAST TIME IT FAILED, I CRACKED A BONE IN MY FOOT BECAUSE I HAD TO HIT THE BRAKES SO HARD. TO TREAT A CUSTOMER LIKE THIS IS COMPLETELY UNACCEPTABLE.
NHTSA complaint #10148373 — an unverified report by a vehicle owner.
at 151,000 milesUtica, NY1 injured
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
REAR HEATER HOSE WEAR TOO EASILY, CAUSING BREAKAGE IN THE HIGH PRESSER HOSE TO REAR HEATING COILR DUR TO NO PRTECTION FROM THE NATURAL ELIMENTS , CONSIDERING THAT THE VEH. IS A 4X4 ALL WHEEL DRIVE THIS MAY CAUSE ANTI-FREEZ FLUID LEAGAGE WITHOUT OWNERS KNOWLEDGE.
NHTSA complaint #10083126 — an unverified report by a vehicle owner.
at 95,000 milesPotosi, MOFire
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 25 MPH VEHICLE CAUGHT ON FIRE INSIDE OF THE TRANSMISSION. DUE TO SEVERE FIRE DAMAGE VEHICLE WAS TOTALED. NO INJURIES REPORTED.
NHTSA complaint #10065363 — an unverified report by a vehicle owner.
Lamont, CA1 injured
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
A FEW MONTHS AGO THE CONSUMER RECEIVED A RECALL NOTICE# 99V213000 SUBJECT: LIFT SUPPORT BRACKET. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. DURING THE REPAIR, THE OWNER NOTICED A CRACK WHERE THE LIFT CONNECTED TO THE GATE. THE MECHANIC SAID IT HAD NOTHING TO DO WITH THE RECALL. RECENTLY, THE LIFTGATE WAS OPENED. IT SEPARATED AND FELL ON THE OWNER. THE OWNER REQUESTED A CALL BACK. *AK *SCC
NHTSA complaint #10024824 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Gallatin, TN
SERVICE BRAKES, HYDRAULIC
See attached document for complaint.
NHTSA complaint #11609509 — an unverified report by a vehicle owner.
Gallatin, TN
SERVICE BRAKES
See attached document for complaint.
NHTSA complaint #11609509 — an unverified report by a vehicle owner.
at 200,000 milesApache Junction, AZ
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO USE BOTH FEET TO DEPRESS THE BRAKE PEDAL. THE CONTACT STATED THAT THE ABS AND BRAKE WARNING INDICATORS ILLUMINED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE JEEP RAM OF SUPERSTITION SPRINGS (LOCATED AT 6130 E AUTO PARK DR MESA, AZ 85206, 480-569-2991) WHERE IT WAS DIAGNOSED THAT THE ACTUATOR PISTON ASSEMBLY AND THE PUMP MOTOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY DID NOT MAKE FAULTY PARTS. THE FAILURE MILEAGE WAS 200,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11231090 — an unverified report by a vehicle owner.
at 139,552 milesByrdstown, TN
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKE BOOSTER WAS MALFUNCTIONING AND IT WAS VERY DIFFICULT TO STOP THE VEHICLE WHEN DRIVING. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RECALLS; HOWEVER, THERE MAY BE COVERAGE VIA AN EXTENDED WARRANTY. THE MANUFACTURER HAD NOT CALLED THE CONTACT BACK TO CONFIRM IF THE BRAKE BOOSTER PARTS WERE COVERED. THE MANUFACTURER STATED THAT THEY WOULD ONLY OFFER PARTIAL REIMBURSEMENT IF THE VEHICLE WERE TOWED TO A DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,552. *TT CONSUMER STATED PARTS STILL UNAVAILABLE FOR REPAIR. UPDATED 12/18/18
NHTSA complaint #11141016 — an unverified report by a vehicle owner.
Hephzibah, GA
ENGINE
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UPHILL, THE VEHICLE HESITATED AND, OCCASIONALLY, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10980313 — an unverified report by a vehicle owner.
at 140,000 milesGarden City, MI
SERVICE BRAKES
RECALL ON BREAKING SYSTEM 01-19-1996 FCA#685 NHTSA # 96V-099 LIFETIME REPLACEMENT OF PARTS .PARTS NO LONGER AVAILABLE CASE # CRYSLER #30082328 ASKED FOR COMPENSATION TO PURCHASE A USED VEHICLE SINCE BRAKES CANNOT BE REPAIRED . ALL THE VAN NEEDS IS BRAKES THE MILLAGE IS LOW ENGINE AND TRANS GOOD INTERIOR AND EXTERIOR OF BODY GOOD.
NHTSA complaint #10907981 — an unverified report by a vehicle owner.
at 245,000 milesEssexville, MI
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE BRAKES HESITATED TO RESPOND AND CAUSED AN EXTENDED STOPPING DISTANCE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE ACTUATOR PISTON ASSEMBLY FAILED. AFTER CONTACTING THE DEALER AND MANUFACTURER IN REFERENCE TO NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC), THE CONTACT WAS INFORMED THAT THE LIFETIME RECALL WARRANTY FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP MOTOR ASSEMBLY WOULD NOT BE HONORED. THE FAILURE MILEAGE WAS 245,000.
NHTSA complaint #10881220 — an unverified report by a vehicle owner.
Winston Salem, NC
STEERING
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 00V305000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15
NHTSA complaint #10722685 — an unverified report by a vehicle owner.
at 101,000 milesPembrooke, MA
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE WARNING LIGHT ILLUMINATED AND WHEN DEPRESSING THE BRAKE PEDAL THE ABS ACTIVATED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REFUSED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC) DUE TO THE YEAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #10654825 — an unverified report by a vehicle owner.
at 101,000 milesPembrooke, MA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE WARNING LIGHT ILLUMINATED AND WHEN DEPRESSING THE BRAKE PEDAL THE ABS ACTIVATED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REFUSED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC) DUE TO THE YEAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #10654825 — an unverified report by a vehicle owner.
at 77,000 milesMaryland Heights, MO
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS AND THE EMERGENCY BRAKE LIGHTS FLASHED THEN SUDDENLY REMAINED ILLUMINATED. IN ADDITION, THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE IN ORDER TO STOP THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE ABS DUAL PRESSURE SWITCH OR THE ABS DUAL FUNCTION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
NHTSA complaint #10614522 — an unverified report by a vehicle owner.
at 43,000 milesBurbank, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT THE ABS WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE ABS SYSTEM WAS REPLACED AT THE RECOMMENDATION OF A CHRYSLER DEALER. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 08/25/14*LJ UPDATED 09/5/2014
NHTSA complaint #10576883 — an unverified report by a vehicle owner.
at 43,000 milesBurbank, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT THE ABS WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE ABS SYSTEM WAS REPLACED AT THE RECOMMENDATION OF A CHRYSLER DEALER. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 08/25/14*LJ UPDATED 09/5/2014
NHTSA complaint #10576883 — an unverified report by a vehicle owner.
at 125,000 milesGonzales, LA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY VAN. IN 2003 THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL 96V099000 SERVICE BRAKES, HYDRAULIC: ANTI-LOCK. IN MARCH 2010 THE CONTACT NOTICED THAT SHE HAD TO INCREASE THE STOPPING DISTANCE WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE FAILURE WAS CAUSED BY THE ANTI-LOCK SYSTEM WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT OFFER ANY ASSISTANCE WITH THE REPAIRS BECAUSE THE VEHICLE WAS OVER 100,000 MILES. THE WARRANTY WAS NOT A LIFE TIME WARRANTY AS STATED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 137,385.
NHTSA complaint #10360349 — an unverified report by a vehicle owner.
at 121,600 milesFort Myers, FL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT ATTEMPTED TO BRAKE FROM 45 MPH BUT THE VEHICLE WOULD NOT RESPOND. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CONTACT APPLIED REPEATED STEADY PRESSURE TO THE BRAKE PEDAL UNTIL THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 96V099000- SERVICE BRAKES, HYDRAULIC: ANTILOCK) AND WOULD NOT TAKE THE LIABILITY FOR ANY FURTHER REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,600 AND THE CURRENT MILEAGE WAS 122,000.
NHTSA complaint #10350539 — an unverified report by a vehicle owner.
at 125,000 milesCasa E50, PR
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS COVERED BY A WARRANTY REPAIR THAT CHRYSLER DOES NOT HONOR. THE DEALER REPAIRED THE BRAKES; HOWEVER, THE FAILURE RECURRED IN TWO MONTHS. THE DEALER REPLACED THE MASTER CYLINDER, PRESSURE MOTOR, AND PUMP MOTOR ASSEMBLY. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT SOME OF THE COMPONENTS ON THE VEHICLE WERE MISSING. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE MOUNTING BRACKET ASSEMBLY WAS NOT ATTACHED TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 125000 AND THE CURRENT MILEAGE WAS 126000.
NHTSA complaint #10341803 — an unverified report by a vehicle owner.
at 48,000 milesSewell, NJ
STEERING
MOANING NOISE COMING FROM THE POWER STEERING SYSTEM. IN MARCH 08 I TOOK MY 1993 TOWN AND COUNTY MINI VAN IN AND MY MECHANIC REPLACED THE STEERING RACK. THIS SEEMED TO WORK UNTIL THE MOANING SOUND STARTED AGAIN IN OCTOBER 08. AFTER KEEPING THE VAN FOR FOUR DAYS MY MECHANIC COULD NOT FIND ANYTHING WRONG AND DID NOT HEAR THE NOISE. I PICKED IT UP AND IT WAS QUIET UNTIL MARCH 09. AT THIS TIME I BROUGHT IT BACK AND THE POWER STEERING PUMP WAS REPLACED. AFTER ONLY ONE WEEK I AM AGAIN HEARING THE MOAN START. MY VEHICLE HAD 47,000 MILES ON IT WHEN THIS PROBLEM OCCURRED AND NOW HAS 55,700 MILES.
NHTSA complaint #10263089 — an unverified report by a vehicle owner.
at 45,000 milesBurbank, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS INDICATOR REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE PREVIOUS OWNER ALREADY HAD THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE CONTACT PAID FOR THE REPAIRS OUT OF POCKET AND THE DEALER REPLACED THE FILTER MODULE, BRAKE ROTORS, AND BRAKE CALIPER. THE REPAIR CORRECTED THE FAILURE FOR APPROXIMATELY ONE YEAR, BUT IT HAS RECENTLY RECURRED. THE ABS INDICATOR ILLUMINATES RANDOMLY. THE CONTACT IS UPSET BECAUSE THE FAILURE HAS OCCURRED TWICE AND SHE BELIEVES THAT THE DEALER IS REPAIRING THE VEHICLE WITH A DEFECTIVE PART, WHICH CAUSES THE PROBLEM TO RECUR. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 51,000. UPDATED 02-23-09 *BF THE ABS MODULE HAD AN INTERNAL FAILURE AND THE ABS ACCUMULATOR HAD LOST ITS PRECHARGE.. UPDATED 02/25/09.
NHTSA complaint #10251407 — an unverified report by a vehicle owner.
at 119,000 milesPilot Grove, MO1 injured
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN, AND DISCOVERED A FEW YEARS AGO ABOUT A WELL KNOWN PROBLEM THESE HAVE, WET OR EVEN DAMP, THE BELTS WILL BE THROWN OFF THE ENGINE CAUSING EVERYTHING FROM NO CHARGING TO LOSING YOUR POWER STEERING. I GUESS THIS IS A PROBLEM THAT CHRYSLER KNOWS ABOUT , BUT WILL NOT CORRECT. ALL THAT IS NEEDED IS TO REPLACE THE SMOOTH PULLEY BELT ADJUSTER, TO A PULLEY WITH SIDES THAT KEEP IT ON................MY PROBLEM, MY WIFE NEARLY WRECKED RECENTLY WHEN THE BELT CAME OFF WHILE GOING AROUND A CURVE ON THE HIGHWAY WHEN THE BELT CAME OFF. I AM LUCKY I DIDN'T GET A CALL FROM THE HIGHWAY PATROL THAT DAY. CHRYSLER NEEDS TO REPLACE THESE PULLEYS. IT COSTS AROUND $150-170 FOR CONSUMERS TO BUY THE KIT, WE SHOULDN'T HAVE TOO. HOW MANY PEOPLE HAVE TO DIE BEFORE CHRYSLER FIXES THIS.
NHTSA complaint #10247170 — an unverified report by a vehicle owner.
at 122,866 milesVAN Nuys, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE ABS BRAKE LIGHTS ILLUMINATED AND WHILE STOPPING THE VEHICLE FROM 25 MPH, THE BRAKES BECAME DIFFICULT TO APPLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC SHOP, WHO DETERMINED THAT THE ABS BRAKES NEEDED TO BE REPLACED UNDER NHTSA RECALL #96V099000, REGARDING SERVICE BRAKES, HYDRAULIC:ANTILOCK. THE VEHICLE WAS TOWED THE DEALER WHO REFUSED TO EXAMINE OR PERFORM REPAIRS, BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE WAS TOWED BACK TO THE RESIDENCE, AND NO REPAIRS WERE MADE. UPDATED 11/30/2006 -
NHTSA complaint #10171846 — an unverified report by a vehicle owner.
at 140,000 milesDiamond BAR, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
RIO RANCHO CHRYSLER DEALER, LOCATED AT 25 RIO RANCHO RD., POMONA, CALIFORNIA 91766, IN COOPERATION WITH THE CHRYSLER CORPORATION HAS CAUSED THE FOLLOWING: A.FAILURE TO CORRECT THE ABS SYSTEM LEAK AND RESULTING ABS LIGHT COMING AND STAYING ON. WITHIN DAYS OF DEALER??S REPAIR WORK, THE LEAK AND ABS LIGHT PROBLEMS WERE DISCOVERED. NOW THE DEALER STATES IT TO BE A NEW PROBLEM THAT OCCURRED DURING THE COUPLE OF DAYS OF DEALER??S WORK. THE DEALER SAYS THE NEW PROBLEM IS THE SHORTED ABS PRESSURE SWITCH, WITH A REPLACEMENT COST OF $565. THE DEALER FURTHER ASSERTS THE NEWLY DISCOVERED SHORTED ABS SWITCH HAS RENDERED ABS PUMP INOPERATIVE AND CAUSING THE LEAK FROM BRAKE FLUID RESERVOIR. THE DEALER IS WRONG ON BOTH COUNTS. THE ABS SYSTEM WORKS WELL SO LONG THE BRAKE FLUID LEVEL IS ADEQUATE, AND THE LEAKAGE IS NOT FROM RESERVOIR CAP BUT FROM SOMEWHERE ELSE IN THE ABS SYSTEM, WHICH WAS NOT CORRECTED THE FIRST TIME. B.THE REPAIR SHOULD HAVE BEEN PART OF NHTSA RECALL 96V099000, WITHOUT ANY CHARGE TO THE OWNER. HOWEVER, THE DEALER, IN CONCERT WITH CHRYSLER CORPORATION, REPLACED THE ABS ACCUMULATOR WITHOUT ANY FACTUAL BASIS AND CHARGED THE VEHICLE OWNER $521.88 FOR IT. EVEN IF ONE ASSUMES THAT THE ACCUMULATOR NEEDED REPLACEMENT, THERE SHOULD NOT BE A $274.38 CHARGE FOR LABOR. BECAUSE IT??S DISMANTLING AND REMOUNTING IS PART OF ABS PISTON, PUMP AND MOTOR REPLACEMENT, WHICH BY DEALER??S OWN ASSERTION WAS COVERED UNDER THE ABOVE RECALL. C.THE DEALER IN IT??S QUEST TO MILK, GOUGE AND HOSE THE CUSTOMER FOR MORE MONEY, DELIBERATELY LEFT THE TPS CONNECTER AJAR DESPITE A SECOND VISIT BY THE OWNER, RENDERING THE VEHICLE UNSAFE STALLING AT OR NEAR IDLE SPEED IN TRAFFIC AND ON HIGHWAYS.
NHTSA complaint #10171649 — an unverified report by a vehicle owner.
at 180,000 milesFayetteville, NC
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE'S HYDRAULIC BRAKES MALFUNCTIONED EVEN WITH THE USE OF BOTH FEET APPLIED TO THE BRAKE PEDAL. THE VEHICLE'S HAD AN EXTENDED STOPPING DISTANCE WHENEVER THE BRAKES WERE APPLIED. THE BRAKE LIGHT REMAINED ILLUMINATED DURING NORMAL DRIVING CONDITIONS. THE DESIGN WAS ALL 4 WHEEL ANTILOCK BRAKES. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO DETERMINED THAT THE ABS FAILED DUE TO AN ELECTRICAL PROBLEM BUT THE COMPUTER WOULD NOT COMPLY. ALSO, THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE SAME INFORMATION AS THE SERVICE DEALER. THE CONTACT DIAGNOSED THE PROBLEM AND FIXED THE VEHICLE UNDER RECALL# 96V099000.
NHTSA complaint #10166551 — an unverified report by a vehicle owner.
Hillsborough, NJ
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1993 TOWN AND COUNTRY MINI VAN ANTI LOCK BRAKE SYSTEM HAS FAILED ON NUMEROUS OCCASIONS. *TS THE CONSUMER STATED THE ABS AND BRAKE WARNING LIGHT ILLUMINATED . IN ADDITION, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE ACCUMULATOR, PUMP MOTOR, ABS PUMP, AND RELAY WERE ALL REPLACED, HOWEVER THE PROBLEM CONTINUED. THE DEALER STATED THE PROBLEM COULD NOT BE DETERMINED AND /OR NOT REPAIRABLE.
NHTSA complaint #10157324 — an unverified report by a vehicle owner.
at 137,867 milesDunn, NC
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE BRAKES ON THE VEHICLE COMPLETELY FAILED. THERE IS A RECALL, #96V099000 CONCERNING THE ANTILOCK BRAKES; HOWEVER THE DEALER INFORMED THE CONTACT THE FAILURE WAS NOT PART OF THE RECALL. AN INDEPENDENT REPAIR SHOP INDICATED THE FAILURE WAS IN FACT THE RECALLED PART.
NHTSA complaint #10153782 — an unverified report by a vehicle owner.
Gainesville, FL1 injured
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE HAD MY ABS PUMP REPLACED 4 TIMES UNDER THE RECALL. MOST OF THE TIME THE FILTER ALSO MUST BE REPLACED. WE HAVE SPENT ALMOST $500 ON THIS RELATED REPAIR. WHEN I CALLED THE CUSTOMER ASSISTANCE LINE I WAS TOLD THEY HAD A "COMMITMENT NOT TO ASSIST" AND THAT "THEY WILL NOT HELP". THIS IS COMPLETELY UNACCEPTABLE. TO NOT PROVIDE ANY RECOURSE ON THIS IS PATHETIC. IN ADDITION TO COSTING US ADDITIONAL MONEY, THIS FAILURE HAS PUT ME AND MY FAMILY AT RISK. THE LAST TIME IT FAILED, I CRACKED A BONE IN MY FOOT BECAUSE I HAD TO HIT THE BRAKES SO HARD. TO TREAT A CUSTOMER LIKE THIS IS COMPLETELY UNACCEPTABLE.
NHTSA complaint #10148373 — an unverified report by a vehicle owner.