1,071 of the
19,038 complaints filed about the Chrysler Town AND Country
are about the steering —
6% of everything owners reported.
The worst model year for it is 2010.
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving on the highway at 70 MPH, the vehicle stalled, and the instrument panel turned black, and the steering wheel seized. The contact stated that the failure had occurred temporarily, and the vehicle restarted independently. The contact stated that the failure recurred intermittently while driving. There was no warning light illuminated. The local dealer was contacted and advised the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11677805 — an unverified report by a vehicle owner.
The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this is seriously gonna get someone hurt this issue should not be occurring this is very dangerous
NHTSA complaint #11677903 — an unverified report by a vehicle owner.
The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11671959 — an unverified report by a vehicle owner.
The contact owns a 2011 Chrysler Town and Country. The contact stated that while her husband was driving at an undisclosed speed, the window glass fell into the door abruptly. A mechanic inspected the vehicle and determined that the failure occurred due to an internal door fracture. The vehicle was not repaired. The contact stated while driving and turning the steering wheel, the steering wheel made an abnormally loud squealing sound. Additionally, the contact stated that the vehicle had difficulty starting, and there was an abnormal amount of smoke coming out of the exhaust pipe. The check engine warning light and the electronic throttle control warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 174,098.
NHTSA complaint #11617463 — an unverified report by a vehicle owner.
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very narrow street. The contact was able to shift the vehicle into park, while using both feet to depress the brake pedal. The vehicle was stopped, and the contact turned off the vehicle. The contact stated that her four-year-old granddaughter was a passenger in the vehicle and the situation was very scary. The contact waited for several minutes, before restarting the vehicle. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times and the vehicle had been taken to an independent mechanic several times; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
NHTSA complaint #11617483 — an unverified report by a vehicle owner.
The vehicle randomly loses all power, which means no power steering and no brakes. It happens randomly and after searching online it appears others have the same issue faced back to the wireless ignition node being faulty. However the previous recall doesn't cover the vehicle I have which is experiencing the exact same symptoms. My wife has already had a close call as she is unable to steer the vehicle without power steering and the brakes don't work at all.
NHTSA complaint #11597762 — an unverified report by a vehicle owner.
The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [XXX] [XXX] [XXX] [XXX] [XXX] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). I have also included the NHTSA recall specific to this problem on 2009-2010 models, which have the same components as mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11576917 — an unverified report by a vehicle owner.
While taking turns or going over bumps/ potholes the vehicle will turn off and need to be restarted. All systems shut down including power steering, dash, and engine. The driver and occupants are put in life threatening danger due to the total shutdown of the vehicle and all of its accessories. The vehicle has not been taken to a dealer or service center but instead a independent auto mechanic. Through their research they found there was similar recalls on Mopar vehicles on earlier year models. The vehicle has NOT been inspected by manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure.
NHTSA complaint #11556215 — an unverified report by a vehicle owner.
We have had multiple times when we are driving, and our vehicle shuts off and we lose power steering and power brakes. When the van does come to a stop, we are able to restart it and continue on. There is no warning that the van is going to shut off, it just does it. This is our family vehicle. I have found multiple forms online with customers complaining of the same issue with no positive results from the dealerships.
NHTSA complaint #11544982 — an unverified report by a vehicle owner.
While driving today the vehicle stopped shifting and the check engine light turned on. When I pressed the gas pedal the RPM gauge would go to 4 or 5 but the vehicle wouldn’t move initially. It jolted forward after a few seconds of pressing the gas. Because I had my children in the vehicle, I slowly drove to the garage I see regularly. They checked the code and with that revealed it was something to do with the transmission fluid pressure and the power steering pump.
NHTSA complaint #11539025 — an unverified report by a vehicle owner.
While driving at 70 mph on the highway on 8/13/23, the car electrical system failed. Power steering immediately failed. Brakes unresponsive. Lost control and almost veering into a semi beside us. Coasted and lane changed with no means to signal to others. Once we coasted to a near stop car was put into park without ability to press on break. After 3 min, attempted to start car again and it was responsive again.
NHTSA complaint #11538310 — an unverified report by a vehicle owner.
My steering went completely out. I took it in to the dealership and they replace the power steering pump, said that was not it and replaced the rack. I got it back, and the pump was loud, was clicking when turning, and steering was still moderately unresponsive. They said they would order another power steering pump and go from there. They replaced the pump after several months, and said they drove it with no issues. It is still unresponsive, and will occasionally jerk in one direction when trying to go straight. I am afraid me or someone else will get hurt in an accident with it one day. I just reached out to another dealer as well as Chrysler to see what my options are. It happens at any speed and is constant.
NHTSA complaint #11523810 — an unverified report by a vehicle owner.
At random times, the ignition will shut down while driving, causing the power steering and power brakes to lose function. The only way to correct this is to shift gear into neutral and restart the engine. This has occurred while driving in town and on the highway without any warning or warning lights on the dashboard. This could result in a crash and harm to passengers due to not having control over steering and brakes while the vehicle is in motion. This problem has occurred multiple times in the past year or so. The vehicle was taken to a mechanic who ran a diagnostic, but was unable to identify the issue and it would not replicate. I researched the vehicle symptoms, and found a recall from 2015 that related to the same issues (TSB# R03, WIN Modual FOBIK replacement). All additional keys and keychain/FOB were removed from the ignition key to see if this would help. Since the issue was still happening, it was then taken to a Chrysler dealership, where again the diagnostics did not reveal the issue and they were unable to replicate the problem. Multiple attempts made to discuss this issue with Chrysler without any assistance in finding a solution thus far. This vehicle is normally driven daily as a family car and regularly transports children. This is a huge safety concern and issue that needs to be addressed and fixed, as the vehicle is unsafe to drive at this point and the potential liability is great.
NHTSA complaint #11522113 — an unverified report by a vehicle owner.
In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.
NHTSA complaint #11520569 — an unverified report by a vehicle owner.
The engine died while traveling 80mph and power steering stopped. Engine died at a stop light in traffic. No lights display on dashboard and no codes display. Car runs fine after turning off then restarting. This is dangerous and appears common in town and countries. We could have died at 80mph.
NHTSA complaint #11518793 — an unverified report by a vehicle owner.
Engine completely shut off while in drive on the road, lost all power, brakes everything. managed to coast into to a parking lot, where the vehicle kept turning on and off. The key didn't seem to connect to the van. the van died as soon as i coasted it off the road. everything is electronic in the van. even taking inserting the key fob into the van did not work. Van has around 93000 miles on it. Had problems where the van would not start at all before then got it to start eventually. It was like the ignition was not reading the key. First time it happened driving on the road. newer vehicle battery and batteries in the key fob. Help. is there a recall on this van?
NHTSA complaint #11509448 — an unverified report by a vehicle owner.
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. This is my only means of transportation and having a newborn I have to be able to get around safely. I will state again NO warning prior, and no engine light after to diagnose the issue. Myself and my 4 children could have lost our lives last night. The officers who stopped could have lost their lives the passerby could have lost their lives. This vehicle is a death trap. They need to recall all of them to locate the real problem before tragedy strikes. I wouldn’t even give this vehicle away that’s how unsafe it is.
NHTSA complaint #11495358 — an unverified report by a vehicle owner.