FaultScore

FaultScore report

2019 Ford Explorer problems

Owners have filed 340 complaints about the 2019 Ford Explorer with NHTSA between 2019 and 2026. The largest single group is the body & structure. Across this model's run it ranks 33 of 34 worst.

A

FaultScore 23/100

Higher is worse. Measured against the other years of the Ford Explorer.

How this is worked out

The numbers

340

Complaints

2

Crashes reported

0

Fires reported

8

Injuries reported

51,000 mi

Median mileage at failure

Half of reported failures happened before this

33%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 14 vs 50 Severity 15 vs 50 Early failure 56 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Ford Explorer. 50 means typical for this model; 100 means roughly double.
Severity — 15
2.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 56
33% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2019 compares with every other Ford Explorer

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2019 Ford Explorer

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Body & Structure 148 43.5%

Median failure at 63,125 miles

Median failure at 3,766 miles

Median failure at 83,000 miles

Median failure at 45,500 miles

Median failure at 43,800 miles

Median failure at 10,000 miles

Suspension 11 3.2%

Median failure at 88,086 miles

Steering 9 2.6%

1 crashes, 0 fires · median 56,000 mi

Windows, Mirrors & Wipers 7 2.1%

Median failure at 41,500 miles

Brakes 5 1.5%

Median failure at 36,000 miles

Driver Assist & Collision Avoidance 4 1.2%

Median failure at 52,283 miles

Wheels 4 1.2%

Median failure at 7,100 miles

Seats 3 0.9%

Median failure at 13,000 miles

Tires 2 0.6%

Median failure at 10,850 miles

Airbags 2 0.6%
Seat Belts 1 0.3%

1 crashes, 0 fires

Acceleration & Cruise Control 1 0.3%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Body 42 71.2%
Horn 7 11.9%
Torque Converter 4 6.8%
Critical Fasteners 2 3.4%
Warnings 1 1.7%
Dashboard 1 1.7%
Camera 1 1.7%
Camera 1 1.7%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 6 4.5%
1,000 – 9,999 miles 18 13.4%
10,000 – 24,999 miles 12 9.0%
25,000 – 49,999 miles 27 20.1%
50,000 – 74,999 miles 30 22.4%
75,000 – 99,999 miles 28 20.9%
100,000 – 149,999 miles 11 8.2%
150,000+ miles 2 1.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Apr 2019 peak 14 Aug 2026

NHTSA investigations into the 2019 Ford Explorer

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE23001 Opened 27 Jan 2023 Closed 8 Feb 2024 STRUCTURE:BODY:ROOF AND PILLARS

Windshield trim molding Item detachment

On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring th...

Recalls on the 2019 Ford Explorer

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2026341 14,442 units in Canada

Structure

Issue: On certain vehicles, the repairs completed by a Ford dealer during customer satisfaction program 20N11 may not be effective. As a result, a second repair is required. On certain vehicles, the roof rail covers could become loose and detach while driving. Note: This recall is an expansion of Transport Canada recall no. 2021-267. Vehicles repaired under that recall don't require this repair. Safety Risk: A roof rail cover that detaches while driving could create a hazard for other road users and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, secure the roof rail covers.

Recall 2026080 20,416 units in Canada

Suspension

Issue: On certain vehicles, the outer ball joint for the rear suspension toe link(s) may seize. If this happens, the toe link(s) could break while driving. This could cause a sudden loss of vehicle stability. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the rear suspension toe links.

Recall 2026005 138,783 units in Canada

Electrical

Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: This recall replaces Transport Canada recall no. 2025-554. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to use the engine block heater until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the block heater. Alternatively, owners can choose to have the dealership permanently disable the engine block heater.

Recall 2024026 93,349 units in Canada

Structure

Issue: On certain vehicles, the exterior A-pillar trim on either side of the windshield may not be properly attached. As a result, the trim(s) could loosen and separate from the vehicle. Safety Risk: Trim that detaches from the vehicle could create a road hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the A-pillar trim.

Recall 2021267 36,419 units in Canada

Structure

Issue: On certain vehicles, the roof rail covers could detach. If this happens while driving, the roof rail cover could separate from the vehicle. Note: This recall only affects vehicles with painted roof rail covers. Safety Risk: A roof rail cover that detaches while driving could create a hazard for other drivers and nearby people, and could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealer to secure the roof rail covers.

Recall 2019437 70,741 units in Canada

Seats And Restraints

Issue: On certain vehicles, seats with a manual recliner may not meet the strength requirements of Canadian regulations. A seatback with reduced strength may not properly restrain an occupant in a crash. Safety Risk: A seatback that moves in a crash could increase the risk of injury. Corrective Actions: Ford will notify owners by mail and instruct them to take their vehicle to a Ford or Lincoln dealer for an inspection of the driver and front passenger seat recliners. For 2020 model year Explorer and Aviator, dealers will inspect the rear outboard seats. The seat structures will be replaced as required.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Denton, TX 1 injured

STRUCTURE:BODY

The a-pillar applique trim, which borders the left and right side of the front windshield of my 2019 Ford Explorer has been under recall since January 2024. I've taken it to Bill Utter Ford in Denton, Texas, on four separate occasions to ask for it to be repaired. Generally stated, every six months since the recall. They tell me its too bad, there are np arts to repair it. Question, how can you all allow 2 years to pass and not force them to do something? On March 29, 2026, the drivers side piece came flying off at 30 miles per hour. Luckily no one was behind me. Now my windshield has no protection trim. Further, I cut my right hand trying to force the broken pieces back in.

NHTSA complaint #11728046 — an unverified report by a vehicle owner.

Austin, TX 1 injured

UNKNOWN OR OTHER

Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.

NHTSA complaint #11568138 — an unverified report by a vehicle owner.

Austin, TX 1 injured

ENGINE

Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.

NHTSA complaint #11568138 — an unverified report by a vehicle owner.

Austin, TX 1 injured

FUEL/PROPULSION SYSTEM

Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.

NHTSA complaint #11568138 — an unverified report by a vehicle owner.

Chesnee, SC Crash 1 injured

SEAT BELTS

2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.

NHTSA complaint #11499642 — an unverified report by a vehicle owner.

at 56,000 miles Fort Worth, TX Crash 2 injured

STEERING

The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.

NHTSA complaint #11462409 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Haughton, LA

VEHICLE SPEED CONTROL

I was driving down the road when the warning lights suddenly came on, and the vehicle would not allow me to accelerate. As a result, my vehicle slowed unexpectedly, and another vehicle nearly struck me from behind.

NHTSA complaint #11758806 — an unverified report by a vehicle owner.

Haughton, LA

UNKNOWN OR OTHER

I was driving down the road when the warning lights suddenly came on, and the vehicle would not allow me to accelerate. As a result, my vehicle slowed unexpectedly, and another vehicle nearly struck me from behind.

NHTSA complaint #11758806 — an unverified report by a vehicle owner.

Haughton, LA

BACK OVER PREVENTION: WARNINGS

I was driving down the road when the warning lights suddenly came on, and the vehicle would not allow me to accelerate. As a result, my vehicle slowed unexpectedly, and another vehicle nearly struck me from behind.

NHTSA complaint #11758806 — an unverified report by a vehicle owner.

Scranton, KS

POWER TRAIN

In November 2025 vehicle began experiencing intermittent instances of rough shifting when the engine was under strain due to mountain driving. Since we do not live in the mountains, we returned home and waited to see if it would replicate. Vehicle began intermittently, replicating, hard shifting when coming out of Park. At that time an appointment was made with a local transmission shop in June 2026 to have an evaluation done. No error codes have been thrown at any point in time but the shop was able to highlight that there are metal flakes in the transmission fluid indicating the beginnings of mechanical malfunction of the transmission prior to 150,000 miles. At the time this started the vehicle was at approximately 137,000 miles. It is now at approximately 154,000 approximately one year later. It is my daily driver and only motive transportation. Shop has recommend a transmission rebuild due to metal flakes in the engine. It is a well-known fact, two Ford that they installed faulty, transmissions that prematurely go out however, they have not completed a recall to this date still. This puts unnecessary financial hardship on the consumer when the vehicle starts to fail prematurely.

NHTSA complaint #11756722 — an unverified report by a vehicle owner.

Wisconsin Rapids, WI

SUSPENSION

Both the rear toe links were replaced under NHTSA # 26V101 on March 26th, 2026. On August 8th, 2026, the vehicle experience significant handling issues at highway speeds. Was found the toe links shifted post recall. Significant cambered tire wear located on both rear tires. The axel shaft seal developed a leak from the suspension system strain caused from toe links failing. My families safety was at risk due to the tires and suspension failing causing significant handling issues at highway speeds. The vehicle was parked immediately after inspecting the rear end. Approximately 4,500 miles driven since recall service. Vehicle is now back with FORD dealership as of August 11th, 2026 for inspection. FORD dealership is expected to invoice repair costs for failed axel shaft seal. FORD is covering the rear tire replacement along with re-alignment. No warning lamps or messages observed.

NHTSA complaint #11756501 — an unverified report by a vehicle owner.

at 90,000 miles Palisade, CO

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the recall repair was not performed because the A-pillar trim had not completely detached. While driving the vehicle at an undisclosed speed, the A-pillar trim detached. The dealer was contacted after the trim had fully detached, but recall repair was not performed. The contact stated that the dealer cleared the recall from the VIN and refused to perform any repairs associated with the recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

NHTSA complaint #11756251 — an unverified report by a vehicle owner.

Gillett, AR

STRUCTURE:BODY

Passenger side exterior B pillar trim came off while driving on highway on July 3, 2026. Trim was on vehicle when it left home. It was not on it when it arrived at destination. Possible danger to other drivers from flying trim component. No inspection or any symptoms of the problem prior to failure. Same problem as recall on 2016-2017 models.

NHTSA complaint #11751972 — an unverified report by a vehicle owner.

at 44,000 miles Casa Grande, AZ

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

NHTSA complaint #11750801 — an unverified report by a vehicle owner.

San Diego, CA

STRUCTURE:BODY

Component/System: Aluminum hood panel (front edge seam). The hood is available for inspection upon request. The front edge of the aluminum hood on my 2019 Ford Explorer has developed bubbling, lifting paint, and corrosion originating from inside the folded seam. The defect has progressively worsened over time and continues to spread outward. Safety Risk: The corrosion is occurring at the front hood seam, which is part of the structure that supports the hood latch area. Progressive corrosion in this region may weaken the hood panel over time, potentially affecting hood retention at highway speeds. Paint loss and metal degradation also reduce visibility of the defect until it becomes severe. Reproduction/Confirmation: The problem is visible and reproducible at any time. The bubbling and corrosion are present continuously and worsen with normal vehicle use. Inspection History: The issue has been visually inspected by me. The vehicle has not yet been inspected by the manufacturer, dealer, police, or insurance representatives. Warning Lamps or Messages: No warning lamps or messages appeared. There were no electronic symptoms prior to the failure. The first visible symptom was small paint bubbles along the front hood edge, which appeared approximately when the corrosion began. Assessment: Based on widespread reports for this model year and Ford’s own Technical Service Bulletins for aluminum panel corrosion, the cause appears to be corrosion originating inside the aluminum hood seam, likely due to manufacturing contamination.

NHTSA complaint #11750641 — an unverified report by a vehicle owner.

at 147,419 miles Prescott, AZ

STEERING

The contact owns a 2019 Ford Explorer. The contact stated that while driving 80 MPH, the steering wheel was abnormally loose, and the vehicle became uncontrollable. The contact stated that the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to the shoulder of the road, and the brake pedal was depressed to the floorboard. The brake pedal was depressed several times, and the vehicle stopped. No warning lights were illuminated. A driver nearby assisted with stopping traffic to allow the contact to drive the vehicle off to the shoulder of the roadway. The vehicle was inspected, and the other driver became aware that the rear tires were completely bald. The vehicle was taken to Discount Tires, and the contact was informed that the failure was because of the rear suspension. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 26V101000 (Suspension) in March 24, 2026. In addition, the contact was informed that an alignment was not performed because the alignment machine was unavailable. The contact had not been informed that the recall repair was completed. The dealer informed the contact that an alignment had been completed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,419.

NHTSA complaint #11750269 — an unverified report by a vehicle owner.

at 147,419 miles Prescott, AZ

SUSPENSION

The contact owns a 2019 Ford Explorer. The contact stated that while driving 80 MPH, the steering wheel was abnormally loose, and the vehicle became uncontrollable. The contact stated that the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to the shoulder of the road, and the brake pedal was depressed to the floorboard. The brake pedal was depressed several times, and the vehicle stopped. No warning lights were illuminated. A driver nearby assisted with stopping traffic to allow the contact to drive the vehicle off to the shoulder of the roadway. The vehicle was inspected, and the other driver became aware that the rear tires were completely bald. The vehicle was taken to Discount Tires, and the contact was informed that the failure was because of the rear suspension. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 26V101000 (Suspension) in March 24, 2026. In addition, the contact was informed that an alignment was not performed because the alignment machine was unavailable. The contact had not been informed that the recall repair was completed. The dealer informed the contact that an alignment had been completed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,419.

NHTSA complaint #11750269 — an unverified report by a vehicle owner.

at 100,000 miles Haughton, LA

STRUCTURE:INTERIOR PANELS:DASHBOARD

The contact owns a 2019 Ford Explorer. The contact stated that the leather on the dashboard was peeling and had detached. No warning lights were illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11750268 — an unverified report by a vehicle owner.

South Lebanon, OH

FUEL/PROPULSION SYSTEM

Fuel pump and module failure. Driving on the highway at 70 miles an hour and the fuel pump failed. Causing me to have zero acceleration. Thus losing speed rapidly in the center lane. No warning lights were present before or after. One previous symptom of a crank no start. Dealership was able to replicate the crank no start situation. Resulting in the problem being a fuel pump failure and module needing replaced, at 83,000 miles on the vehicle. Though I know normal wear and tear can and does happen, there was no warning. And losing engine power at high speeds on a highway is unsafe.

NHTSA complaint #11749645 — an unverified report by a vehicle owner.

Victoria, TX

STRUCTURE:BODY

This recall has been unresolved for approximately two years. Recently, while traveling at highway speeds, the A-pillar trim detached from my vehicle and flew off, striking a vehicle behind me. Fortunately, no accident occurred, but the situation was extremely dangerous and could have resulted in serious injuries or property damage. This is precisely the type of incident the recall was intended to prevent. I have reached out to my local dealership numerous times and am told that Ford has no parts available. This is not acceptable and Ford is not handling this recall in a timely fashion.

NHTSA complaint #11742448 — an unverified report by a vehicle owner.

at 47,000 miles Louisville, KY

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact stated that while driving, Panel on the driver side door, keyless pad became completely detached. The vehicle was taken to a dealer where it was diagnosed as not being fully secured and was replaced. The panel blew the fuses and affected the liftgate on the vehicle and additional repairs, latch replacement on the liftgate had to be completed. The manufacturer was notified of the issue. The approximate failure mileage 47,000.

NHTSA complaint #11741521 — an unverified report by a vehicle owner.

Owatonna, MN

STEERING

While my granddaughter was driving our 2019 Ford Explorer, the steering effort suddenly increased without warning, as if the electric power steering assist stopped functioning. She was traveling at approximately 45 mph on a public road and was unable to steer normally. The sudden loss of assist caused her to nearly leave her lane and almost resulted in a collision. This vehicle uses an electric‑assist rack‑and‑pinion steering system. There were no warning lights or messages before or during the event. Road conditions were dry. After the incident, steering remained abnormally heavy/intermittent. It isn't as though it mimics an old school vehicle without power steering, where it simply requires a good deal of strength. With this situation, if you work hard to make a correction, the car suddenly pulls further quickly in that direction, or in the opposite direction in a very jerky manner. The failure occurred without any prior symptoms and created an immediate loss‑of‑control hazard, especially for younger or smaller drivers who cannot overcome the sudden increase in steering force. It basically feels like it is locked up. I am reporting this because the failure was sudden, unannounced, and nearly caused an accident. This appears to be a malfunction of the electric power steering assist system, and it presents an unreasonable safety risk. On a related note, I am the Director of Quality for a manufacturing facility and have conducted hundreds of formal risk assessments during product design. A sudden, unannounced loss of steering assist represents a high‑severity, low‑tolerance safety hazard. In my professional opinion, this failure mode warrants an accelerated investigation.

NHTSA complaint #11740477 — an unverified report by a vehicle owner.

Shelby, MT

POWER TRAIN

I had my transmission replaced in California on Feb 2025. Had failure issues and took it to ford, they found an issue with the torque converter and replaced 7 months after the new transmission, it was cleaned out for debris and contamination. Early this May took it in again for the vehicle violently shaking, the ford Mechanic before inspecting immediately knew what transmission I had and knew what issue was, said all the 6F35 transmissions are failing. Took it to my local ford dealership who confirmed that the whole transmissions needs to be replaced again. Less than 20k miles on it. Of course this transmission had a law suit filed which was dismissed. Frustrating because it is clearly a known issue. I am currently #10 on the national waitlist for a new transmission. I am expected to be without a vehicle for months.

NHTSA complaint #11738217 — an unverified report by a vehicle owner.

at 75,000 miles Orlando, FL

STRUCTURE

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint #11734813 — an unverified report by a vehicle owner.

Tulsa, OK

STRUCTURE:BODY

While driving at highway speeds on the interstate, the B-pillar exterior trim suddenly detached from the vehicle. The trim remained tethered only by the keypad wiring, causing it to flail in the wind and create an immediate road hazard. Simultaneously, the vehicle’s instrument cluster triggered a "Liftgate Open" warning, despite the liftgate being secure. I was forced to make an emergency pull-over onto the shoulder of the interstate—a dangerous situation—to prevent the trim from completely detaching and striking other vehicles. Upon reaching my destination, the vehicle suffered a significant electrical short. The interior lights remained on indefinitely due to the false "liftgate open" sensor reading, and the door keypad became completely inoperable. To prevent a total battery drain and potential fire risk from the short, I had to manually disconnect the battery. The dealership confirmed the failure but stated that current B-pillar recalls (such as Recall 25S53) currently only apply to 2016–2017 models, despite my 2019 model using the same defective clips and adhesive. This failure is identical in nature to Recall 24S02 (A-pillar detachment). The detachment of this trim is a documented projectile hazard. Furthermore, the resulting electrical short in the door harness has compromised the integrity of the vehicle’s sensor system. I am requesting that NHTSA investigate the expansion of the B-pillar recall to include the 2019 model year to prevent further highway incidents.

NHTSA complaint #11734634 — an unverified report by a vehicle owner.

Tulsa, OK

ELECTRICAL SYSTEM

While driving at highway speeds on the interstate, the B-pillar exterior trim suddenly detached from the vehicle. The trim remained tethered only by the keypad wiring, causing it to flail in the wind and create an immediate road hazard. Simultaneously, the vehicle’s instrument cluster triggered a "Liftgate Open" warning, despite the liftgate being secure. I was forced to make an emergency pull-over onto the shoulder of the interstate—a dangerous situation—to prevent the trim from completely detaching and striking other vehicles. Upon reaching my destination, the vehicle suffered a significant electrical short. The interior lights remained on indefinitely due to the false "liftgate open" sensor reading, and the door keypad became completely inoperable. To prevent a total battery drain and potential fire risk from the short, I had to manually disconnect the battery. The dealership confirmed the failure but stated that current B-pillar recalls (such as Recall 25S53) currently only apply to 2016–2017 models, despite my 2019 model using the same defective clips and adhesive. This failure is identical in nature to Recall 24S02 (A-pillar detachment). The detachment of this trim is a documented projectile hazard. Furthermore, the resulting electrical short in the door harness has compromised the integrity of the vehicle’s sensor system. I am requesting that NHTSA investigate the expansion of the B-pillar recall to include the 2019 model year to prevent further highway incidents.

NHTSA complaint #11734634 — an unverified report by a vehicle owner.

Lake George, NY

SUSPENSION

See attached document for complaint.

NHTSA complaint #11733267 — an unverified report by a vehicle owner.

North Canton, OH

WHEELS

Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer

NHTSA complaint #11731692 — an unverified report by a vehicle owner.

North Canton, OH

STEERING

Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer

NHTSA complaint #11731692 — an unverified report by a vehicle owner.

North Canton, OH

SERVICE BRAKES

Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer

NHTSA complaint #11731692 — an unverified report by a vehicle owner.

Berlin, MD

SEATS

The massage seat on the driver and passenger front seats malfunctioned. The drivers seat massage pillows stayed inflated on the seat and backrest. Driving to work this morning the massage pillow on the drivers seat popped. This was a very loud almost gunshot type of sound which caused me to swerve my vehicle and almost create an accident. This is due to the massage seat malfunctioning. Ford Motor corp is aware of the issue with the seats and have issued a Technical Service Bulletin but no recall. This is a serious safety issue as this could have caused a major accident while operating the vehicle. Ford Motor Corp refuses to fix the issue with my vehicle as it is no longer covered by my warranty.

NHTSA complaint #11731030 — an unverified report by a vehicle owner.