Owners have filed 2,374 complaints
about the 1998 Ford Explorer with NHTSA between 1997 and 2020.
The largest single group is the tires.
Across this model's run it ranks 1 of 34 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 97
Against the median year of the Ford Explorer. 50 means typical for this
model; 100 means roughly double.
Severity — 100
22.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 8
5% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
41.1%
1,000 – 9,999 miles
10.3%
10,000 – 24,999 miles
82.2%
25,000 – 49,999 miles
246.6%
50,000 – 74,999 miles
5715.6%
75,000 – 99,999 miles
8623.6%
100,000 – 149,999 miles
12233.4%
150,000+ miles
6317.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
1998 Ford Explorer 4-DR. 4x4
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 1997peak 281Jan 2020
NHTSA investigations into the 1998 Ford Explorer
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
EA05005Opened 22 Mar 2005Closed 2 Aug 2006ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
EA05-005 IS CLOSED WITH FORD?S ACTIONS IN RECALLS 05V-017, 05V-388, AND 06V-286, RECALLING APPROXIMATELY 6.7 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).THE BRAKE SYSTEMS IN THESE RECALLED VEHICLES GENERATE A VACUUM THAT CAN POTENTIALLY CAUSE THE SCDS TO FAIL AND, IN CERTAIN SWITCH INSTALLATION ORIENTATIONS, CATCH FIRE.FORD IS ALSO INCLUDING THE ENTIRE POPULATION OF 1998 EXPLORERS.FORD HAS INFORMED ODI THAT TESTING TO DETERMINE THE CAUSE OF FAILURES IN THE 1998 EXPLORERS WILL CONTINUE AFTER THIS INVESTIGATION IS CLOSED.ODI BELIEVES THAT THE VEHIC...
PE03020Opened 21 May 2003Closed 5 Sep 2003SEATS:FRONT ASSEMBLY:RECLINER
FRONT SEAT BACK RECLINER ATTACHMENT
BY LETTER DATED AUGUST 4, 2003, FORD NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY SAFETY RECALL (NHTSA RECALL NO. 03V281) INVOLVING CERTAIN MODEL YEAR (MY) 1998-2001 FORD EXPLORER / MERCURY MOUNTAINEER 4-DOOR, MY 1998-2000 FORD EXPLORER 2-DOOR AND MY 2001-2002 FORD EXPLORER SPORT AND SPORT TRAC VEHICLES EQUIPPED WITH HIGH BACK SEATS.COMPLAINTS ALLEGE THAT THE DRIVER'S SEAT BACK RECLINED WITHOUT WARNING.A BOLT BETWEEN THE UPPER SEAT RECLINER ATTACHMENT AND THE SEAT BACK FRAME MAY FRACTURE.FORD WILL REPLACE THE BOLT THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME ON THE...
PE99045Opened 6 Jul 1999Closed 29 Oct 1999STEERING
STEERING KNUCKLE SEPARATIONS
SQ99017Opened 9 Jun 1999Closed 22 Feb 2000POWER TRAIN
VEHICLE HESITATION/STALLING
EA99001Opened 7 Jan 1999Closed 9 Feb 2001VEHICLE SPEED CONTROL:LINKAGES
THROTTLE STICKING
ON JANUARY 23, 1997, FORD MOTOR COMPANY ISSUED SPECIAL SERVICE MESSAGE (SSM) 10240, ANNOUNCING THAT A REVISED THROTTLE BODY WOULD BE AVAILABLE DURING THE FIRST QUARTER OF 1997 FOR 1997 MODEL YEAR FORD EXPLORERS EQUIPPED WITH THE 4.0L SINGLE OVERHEAD CAM (SOHC) ENGINE.THE SSM STATED THE REVISED THROTTLE BODY WOULD ADDRESS INCREASED THROTTLE EFFORTS THAT HAD BEEN EXPERIENCED ON THESE VEHICLES.ON JULY 31, 1998, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED SERVICE QUERY SQ98-014 TO DETERMINE WHETHER A SAFETY RECALL WAS WARRANTED FOR THE PROBLEM ADDRESSED BY SSM 10240.AT THAT TIME ODI HAD 14 RE...
RQ98020Opened 3 Nov 1998Closed 15 Nov 2000FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL LINE DAMAGE FROM JUMP STARTING
Recalls on the 1998 Ford Explorer
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
09V399000
VEHICLE SPEED CONTROL
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
09E025000
EXTERIOR LIGHTING:HEADLIGHTS
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
06V286000
VEHICLE SPEED CONTROL
ON CERTAIN TRUCKS EQUIPPED WITH SPEED CONTROL, GASOLINE OR NATURAL GAS ENGINES, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT.
Risk: OVERHEATING COULD RESULT IN SMOKE OR BURN AND AN UNDERHOOD FIRE.
06E026000
EXTERIOR LIGHTING
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
03V281000
SEATS:FRONT ASSEMBLY:RECLINER
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION.
Risk: THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH.
01X001000
TIRES:TREAD/BELT
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. EQUIPMENT DESCRIPTION: FORD IS REPLACING ALL FIRESTONE WILDERNESS AT 15, 16, AND 17 INCH TIRES MOUNTED ON FORD TRUCKS AND SUVS. FORD REPORTS TREAD SEPARATION CAN OCCUR DUE TO A COMBINATION OF THE SENSITIVITY OF THE TIRE DESIGN TO STRESS, AGING, AND MANUFACTURING DIFFERENCES BETWEEN PLANTS. FORD IS REPLACING THESE TIRES TO PREVENT POSSIBLE PREMATURE TIRE FAILURE. VEHICLE DESCRIPTION: THE VEHICLES LISTED BELOW MAY HAVE BEEN ORIGINALLY EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES OR MAY HAVE HAD WILDERNESS AT TIRES INSTALLED DURING THE FIRESTONE RECALL LAUNCHED IN AUGUST 2000. CERTAIN 1991 THROUGHT 2002 FORD EXPLORER CERTAIN 2001 THROUGHT 2002 EXPLORER SPORT, AND SPORT TRAC CERTAIN 1997 THROUGH 2002 MERCURY MOUNTAINEER CERTAIN 1991 THROUGH 2001 RANGER CERTAIN 1999 THROUGH 2001 EXPEDITION CERTAIN 1991 THROUGH 1994, AND 1997 MODEL YEAR F-SERIES CERTAIN 1991 THROUGH 1994 BRONCO NOTE: BOTH ORIGINAL EQUIPMENT AND REPLACEMENT TIRES ARE AFFECTED.
Risk: SHOULD THE TREAD SEPARATE AT HIGHWAY SPEEDS, A VEHICLE CRASH COULD OCCUR, POSSIBLY RESULTING IN PERSONAL INJURY OR DEATH.
00V422000
VEHICLE SPEED CONTROL
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L SOHC ENGINES AND STILL RETAIN THE ORIGINAL THROTTLE BODY (PART NUMBERS 97JF-9E926AB OR 97JF-9E926-AC). SOME OF THE ORIGINAL THROTTLE BODIES INSTALLED ALLOWED A GAP BETWEEN THE PLATE AND BORE TO BE BUILT TOO NARROW. THIS REDUCED CLEARANCE ALLOWED THE ENGINE DEPOSITS NORMALLY PRESENT IN THE THROTTLE BODY TO CONTACT OR BRIDGE THE GAP. IF THE ENGINE DEPOSITS BRIDGED THE GAP BETWEEN THE THROTTLE PLATE AND BORE AND THEN HARDENED, ON THE INITIAL APPLICATION OF THE ACCELERATOR PEDAL AFTER THE ENGINE HAS COOLED, THE OPERATOR WOULD NEED TO APPLY ADDITIONAL FORCE TO THE ACCELERATOR PEDAL TO BREAK THE BRIDGE.
Risk: THIS COULD RESULT IN ENGINE SURGE WHEN THE ACCELERATOR PEDAL BREAKS FREE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 2009292492,877 units in Canada
Other
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Dealers will install a new switch or fused wiring harness. Note: This is an expansion of recall 2005028 (05S28) for vehicles not previously included in the campaign.
Recall 2006079366 units in Canada
Seats And Restraints
On certain Explorer, Explorer Sport and Explorer Sport Trac vehicles, the upper bolt on the driver's high back seat that attaches the seat recliner mechanism to the seat back frame could fracture. If this happens, the seat back may recline until it makes contact with an object behind the seat, such as the 2nd row seat cushion. The occupant could potentially lose contact with the steering wheel or foot pedals during such an event. Correction: Dealer will replace the driver's seat upper bolt.
Recall 2005028304,417 units in Canada
Electrical
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Initially as an interim repair, owners will be instructed to return their vehicles to their dealers to have the speed control deactivation switch disconnected. As soon as replacement parts are available, owners will be instructed to return to the dealers for installation of a new switch or fused wiring harness.
Recall 200319056,363 units in Canada
Seats And Restraints
On certain Explorer, Explorer Sport and Explorer Sport Trac vehicles, the upper bolt on the driver's high back seat that attaches the seat recliner mechanism to the seat back frame could fracture. If this happens, the seat back may recline until it makes contact with an object behind the seat, such as the 2nd row seat cushion. The occupant could potentially lose contact with the steering wheel or foot pedals during such an event. Correction: Dealer will replace the driver's seat upper bolt.
Recall 20003089,657 units in Canada
Engine
On certain vehicles, the original throttle bodies installed allowed a gap between the plate and bore to be built with reduced clearances or too narrow. This reduced clearance allowed the thin film of engine deposits normally present in the throttle body to contact or bridge the gap. If the engine deposits bridged the gap between the throttle plate and bore and hardened, on the initial application of the accelerator pedal after the engine has cooled, the operator would need to apply additional force to the accelerator pedal to break the bridge. This could result in the throttle body sticking closed. Correction: Original throttle bodies will be replaced on affected vehicles.
Recall 199913340,771 units in Canada
Structure
On certain vehicles, the secondary hood latch may corrode at the latch pivot and stick in the open position. If this occurs and the primary hood latch is either not engaged or is released, a hood fly-up may occur. If this occurs, the driver's forward vision could be obstructed, which could result in a collision. Correction: Dealers will install a secondary hood latch with components that are coated prior to assembly for improved latch pivot corrosion protection.
Recall 199906135,668 units in Canada
Engine
On certain vehicles, the speed control cable may interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control. If the speed control is used and this condition is present, a stuck throttle could result, which could potentially cause an accident. By not using speed control, this condition will not occur. Correction: Vehicles will be inspected and, if required, speed control cable will be replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
Leland, NCCrash
AIR BAGS
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
Leland, NCCrash
WHEELS
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
Leland, NCCrash
ELECTRICAL SYSTEM
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
at 1 milesIewes, DECrash
FUEL/PROPULSION SYSTEM
PARKED IN PARKING SPACE STARTED CAR PUT IN REVERSE, ENGINE ROARED, ACCELERATED IN REVERSE APPLYING BRAKES DID NOTHING , BOTH FEET ON BRAKES , TURNED WHEEL SO THAT CAR WAS NOT TO HIT PARKED CARS BEHIND US, CAR CONTINUED RACING IN REVERSE WITH CONTINUED APPLYING BRAKES, THRU IT INTO PARK CAR CONTINUED IN REVERSE , TURNED KEY OFF & CAR CONTINURED IN REVERSE UNTIL HITTING PARKED CAR WHICH STOPPED US TOTAL DISTANCE ABOUT 200 FEET, WHICH SEEMED A LOT LONGER,I FELT I DID EVERYTHING CORRECTLY MAYBE IF THROWN IN NEUTRAL BRAKES WOULD HAVE WORKED, VERY FRIGHTING HAVING NO CONTROL TO STOP
NHTSA complaint #11268145 — an unverified report by a vehicle owner.
at 134,000 milesSacramento, CAFire
ELECTRICAL SYSTEM
MY EXPLORER HAD BEEN PARKED IN MY DRIVEWAY FOR WELL OVER 15 HOURS WHEN I HEARD MY NEIGHBOR SCREAMING. THE SUV WAS FULLY IGNITED INTO FLAMES.JUST OUT OF NO WHERE. I WAS ABLE TO GET THE FIRE OUT WITH MY WATER HOSES BEFORE THE GOTTA DEPARTMENT SHOWED UP BUT THE ENTIRE VEHICLE IS RUINED AND HALF MY GARAGE AS WELL. THE FIRE STARTED DOWN BY THE BRAKES AND THE ENTIRE VEHICLE WAS ENGOLFED WITHIN SECONDS. OBVIOUSLY IT WAS ELECTRICAL. UPON FURTHER INVESTIGATION I BELIEVE IT WAS THE CRUISE CONTROL SWITCH MALFUNCTION. MY SUV HAD 134,000 MILES ON IT AND KEPT IN IMMACULATE CONDITION. I WILL DOWNLOAD THE FIRE DEPARTMENTS REPORT ONCE TO GET IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11196183 — an unverified report by a vehicle owner.
at 200,000 milesHemet, CAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND SMOKED APPEARED ON NUMEROUS OCCASIONS. IN ADDITION, THE OVERHEAD LIGHTS IN THE VEHICLE DID NOT WORK AND THE BATTERY HAD A SHORTAGE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10790567 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 182,000 milesDurham, NC
SEATS
SPEED CONTROL GETS HOT TO TOUCH. ALL TOP FACING HAS MELTED OFF FROM HEAT. I WAS ON HIGHWAY AND MY STEERING WHEEL BECAME EXTREMELY HOT. MY SEAT WAS REPAIRED AFTER RECALL YEARS AGO. IT CONTINUES TO DROP LOW TO FLOOR.
NHTSA complaint #11298074 — an unverified report by a vehicle owner.
at 182,000 milesDurham, NC
VEHICLE SPEED CONTROL
SPEED CONTROL GETS HOT TO TOUCH. ALL TOP FACING HAS MELTED OFF FROM HEAT. I WAS ON HIGHWAY AND MY STEERING WHEEL BECAME EXTREMELY HOT. MY SEAT WAS REPAIRED AFTER RECALL YEARS AGO. IT CONTINUES TO DROP LOW TO FLOOR.
NHTSA complaint #11298074 — an unverified report by a vehicle owner.
Leland, NCCrash
AIR BAGS
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
Leland, NCCrash
WHEELS
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
Leland, NCCrash
ELECTRICAL SYSTEM
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
NHTSA complaint #11287420 — an unverified report by a vehicle owner.
at 1 milesIewes, DECrash
FUEL/PROPULSION SYSTEM
PARKED IN PARKING SPACE STARTED CAR PUT IN REVERSE, ENGINE ROARED, ACCELERATED IN REVERSE APPLYING BRAKES DID NOTHING , BOTH FEET ON BRAKES , TURNED WHEEL SO THAT CAR WAS NOT TO HIT PARKED CARS BEHIND US, CAR CONTINUED RACING IN REVERSE WITH CONTINUED APPLYING BRAKES, THRU IT INTO PARK CAR CONTINUED IN REVERSE , TURNED KEY OFF & CAR CONTINURED IN REVERSE UNTIL HITTING PARKED CAR WHICH STOPPED US TOTAL DISTANCE ABOUT 200 FEET, WHICH SEEMED A LOT LONGER,I FELT I DID EVERYTHING CORRECTLY MAYBE IF THROWN IN NEUTRAL BRAKES WOULD HAVE WORKED, VERY FRIGHTING HAVING NO CONTROL TO STOP
NHTSA complaint #11268145 — an unverified report by a vehicle owner.
at 101,000 milesMilledgeville, GA
STRUCTURE:BODY
DOOR LOCKS AND WINDOWS QUIT WORKING AFTER BUYING IT. SO MANY ISSUE ..THE STEERING WHEEL CONTROL WORDS MELTED. BACK DOOR DON'T SHUT PROBABLY AND NEVER HAS SINCE BOUGHT. THIS WAS BOUGHT AS A NEW NOT USED VEHICLE. DOOR LOCKS WAS THE WORSE.THEY SOMETIMES STICK AND WON'T UNLOCK SINCE BOUGHT NEW.NEVER FIX BY BUTLER FORD IN MILLEDGEVILLE GA. OVERDRIVE SWITCH SLIPS OUT OF POSITION. DOES NOT SHOW CORRECT SPEED. I COULD GO ON AND ON
NHTSA complaint #11231838 — an unverified report by a vehicle owner.
at 134,000 milesSacramento, CAFire
ELECTRICAL SYSTEM
MY EXPLORER HAD BEEN PARKED IN MY DRIVEWAY FOR WELL OVER 15 HOURS WHEN I HEARD MY NEIGHBOR SCREAMING. THE SUV WAS FULLY IGNITED INTO FLAMES.JUST OUT OF NO WHERE. I WAS ABLE TO GET THE FIRE OUT WITH MY WATER HOSES BEFORE THE GOTTA DEPARTMENT SHOWED UP BUT THE ENTIRE VEHICLE IS RUINED AND HALF MY GARAGE AS WELL. THE FIRE STARTED DOWN BY THE BRAKES AND THE ENTIRE VEHICLE WAS ENGOLFED WITHIN SECONDS. OBVIOUSLY IT WAS ELECTRICAL. UPON FURTHER INVESTIGATION I BELIEVE IT WAS THE CRUISE CONTROL SWITCH MALFUNCTION. MY SUV HAD 134,000 MILES ON IT AND KEPT IN IMMACULATE CONDITION. I WILL DOWNLOAD THE FIRE DEPARTMENTS REPORT ONCE TO GET IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11196183 — an unverified report by a vehicle owner.
Marion, IN
SUSPENSION
I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.
NHTSA complaint #11170910 — an unverified report by a vehicle owner.
Marion, IN
ELECTRICAL SYSTEM
I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.
NHTSA complaint #11170910 — an unverified report by a vehicle owner.
Marion, IN
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.
NHTSA complaint #11170910 — an unverified report by a vehicle owner.
at 167,000 milesMurrieta, CA
POWER TRAIN
I WAS GOING DOWN CLINTON KEITH IN MURRIETA WHEN ALL OF A SUDDEN MY TRANSMISSION WOULD NOT SHIFT PASSED 3RD. IT WAS WORKING FINE THE DAY BEFORE. SO I TOOK IT SLOW BACK HOME AND THE CLOSER I GOT HOME THE TRANSMISSON STARTED SLIPPING GEARS.
NHTSA complaint #11114246 — an unverified report by a vehicle owner.
Coon Rapids, MN
VEHICLE SPEED CONTROL
GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL
NHTSA complaint #11105330 — an unverified report by a vehicle owner.
Coon Rapids, MN
UNKNOWN OR OTHER
GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL
NHTSA complaint #11105330 — an unverified report by a vehicle owner.
Coon Rapids, MN
FUEL/PROPULSION SYSTEM
GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL
NHTSA complaint #11105330 — an unverified report by a vehicle owner.
at 185,000 milesWillow Street, PA
UNKNOWN OR OTHER
FRONT PASSENGER DOOR LOCK AND LATCH STUCK AND UNABLE TO OPEN DOOR FROM EITHER INSIDE OR OUTSIDE. OCCURS BOTH STATIONARY AND IN MOTION.
NHTSA complaint #11101990 — an unverified report by a vehicle owner.
Colorado Springs, CO
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE THE VEHICLE WAS IN OPERATION, THE ACCELERATOR PEDAL BECAME DETACHED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND DROVE HOME WITH CAUTION. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS UNCERTAIN THAT IF THE PART WERE REPLACED, THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11093383 — an unverified report by a vehicle owner.
Colorado Springs, CO
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE THE VEHICLE WAS IN OPERATION, THE ACCELERATOR PEDAL BECAME DETACHED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND DROVE HOME WITH CAUTION. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS UNCERTAIN THAT IF THE PART WERE REPLACED, THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11093383 — an unverified report by a vehicle owner.
at 140,000 milesMiddletown, OH
STRUCTURE:BODY
I HAVE 1998 FORD EXPLORER AND I NOTICED TRYING TO UNLOCK THE DOOR AUTOMATICALLY THAT IT WOULD STICK SOMETIMES. SOMETIMES BECALE ALWAYS AND NOTICED THE PASSENGER DOOR NEVER WOULD UNLOCK. THEN ONE DAY PARKED I TRIED TO OPEN PASSENGER DOOR AND IT WOULDNT OPEN. I HAD TO OPEN IT FROM THE INSIDE. NOW IT WONT OPEN FROM THE INSIDE. THE DOOR IS TOTALLY NON FUNCTIONAL. DOOR LATCH ISSUE I DONT KNOW BUT HAVE READ MANY COMPLAINTS OF THE SAME. ALSO DRIVER DOOR LOCK WILL SOMETIMES STICK, THE DOOR OPEN BUT WHEN CLOSING IT IT NEVER WANTS TO SHUT ALL THE WAY THE FIRST TIME OR THE 2ND IT TAKES A FEW TIMES TO GET THE DOOR TO COMPLETELY CLOSE BUT THE PASSENGER DOOR IS A LOSS NO ONE CAN RIDE IN IT. SEEN MANY OTHER COMPLAINTS OF THE SAME PROBLEM FORD SHOULD HAVE TO FIX THIS ISSUE THEY KNOW ABOUT
NHTSA complaint #11084286 — an unverified report by a vehicle owner.
Lancaster, SC
POWER TRAIN
REAR END ROARS AND SPEEDOMETER QUIT WORKING
NHTSA complaint #11020683 — an unverified report by a vehicle owner.
Lancaster, SC
VEHICLE SPEED CONTROL
REAR END ROARS AND SPEEDOMETER QUIT WORKING
NHTSA complaint #11020683 — an unverified report by a vehicle owner.
at 140,000 milesSAN Diego, CA
VEHICLE SPEED CONTROL
WHEN I STEPPED ON THE GAS PEDAL AND STARTED TO PROCEED THROUGH AN INTERSECTION, I LOST ALL POWER AND HAD TO ROLL OR COAST VERY SLOWLY THROUGH THE INTERSECTION AND STOP ON THE OTHER SIDE IN A DANGEROUS POSITION IN TRAFFIC WHEN I COULD COAST NO FURTHER. THE GAS PEDAL BRACKET HAD COMPLETELY BROKEN OFF THE FIREWALL AND WAS LAYING ON THE FLOOR. THE BRACKET HAD BEEN ATTACHED BY THREE SPOT WELDS. SOME OTHER PEOPLE STOPPED TRAFFIC AND PUSHED ME TO A SAFE PLACE TO PARK. THE FORD DEALER PARTS' DEPARTMENT HAS NO PARTS TO FIX IT AND SUGGESTED WE BUY SOME BOLTS SOMEWHERE AND REATTACH IT OURSELVES SOMEHOW. TO COMPLETELY LOSE POWER WITHOUT WARNING WAS EXTREMELY DANGEROUS! THANK GOD I WAS IN A CONTROLLED INTERSECTION AND NOT TURNING LEFT ACROSS ONCOMING TRAFFIC OR IT COULD HAVE TURNED OUT MUCH WORSE. READING ONLINE BLOGS AND COMMENTS SHOWS THIS PROBLEM OF THE GAS PEDAL BRACKET FALLING OFF FORD PRODUCTS AND LOSING POWER IS NOT UNCOMMON.
NHTSA complaint #10892670 — an unverified report by a vehicle owner.
at 160,000 milesTroutman, NC
STEERING
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING ROD FELL OFF AND CAUSED THE STEERING TO FAIL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10838010 — an unverified report by a vehicle owner.
at 160,000 milesELK City, OK
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 30 MPH, THE SPEEDOMETER, WINDSHIELD WIPERS, INTERIOR LIGHTS, AND FOUR WHEEL DRIVE FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10817186 — an unverified report by a vehicle owner.
at 200,000 milesHemet, CAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND SMOKED APPEARED ON NUMEROUS OCCASIONS. IN ADDITION, THE OVERHEAD LIGHTS IN THE VEHICLE DID NOT WORK AND THE BATTERY HAD A SHORTAGE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10790567 — an unverified report by a vehicle owner.