FaultScore

FaultScore report

1998 Ford Explorer problems

Owners have filed 2,374 complaints about the 1998 Ford Explorer with NHTSA between 1997 and 2020. The largest single group is the tires. Across this model's run it ranks 1 of 34 worst.

D

FaultScore 80/100

Higher is worse. Measured against the other years of the Ford Explorer.

How this is worked out

The numbers

2,374

Complaints

219

Crashes reported

124

Fires reported

162

Injuries reported

20 complaints report a death.

100,000 mi

Median mileage at failure

Half of reported failures happened before this

5%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 97 vs 50 Severity 100 vs 50 Early failure 8 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 97
Against the median year of the Ford Explorer. 50 means typical for this model; 100 means roughly double.
Severity — 100
22.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 8
5% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1998 compares with every other Ford Explorer

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1998 Ford Explorer

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Tires 750 31.6%

81 crashes, 1 fires · median 86,000 mi

31 crashes, 49 fires · median 112,500 mi

Engine & Cooling 212 8.9%

2 crashes, 17 fires · median 104,377 mi

4 crashes, 42 fires · median 103,000 mi

0 crashes, 1 fires · median 79,500 mi

Suspension 116 4.9%

12 crashes, 0 fires · median 80,500 mi

6 crashes, 1 fires · median 102,156 mi

Brakes 102 4.3%

22 crashes, 2 fires · median 71,000 mi

Steering 74 3.1%

12 crashes, 1 fires · median 119,492 mi

Seats 71 3.0%

7 crashes, 0 fires · median 85,056 mi

Median failure at 98,000 miles

1 crashes, 4 fires · median 90,000 mi

3 crashes, 1 fires · median 112,000 mi

Lights 47 2.0%

0 crashes, 2 fires · median 112,000 mi

1 crashes, 2 fires · median 100,000 mi

Airbags 41 1.7%

29 crashes, 0 fires · median 87,086 mi

1 crashes, 1 fires · median 82,000 mi

Seat Belts 38 1.6%

5 crashes, 0 fires · median 97,825 mi

Wheels 19 0.8%

2 crashes, 0 fires · median 150,000 mi

Child Seats 4 0.2%
Stability & Traction Control 1 0.0%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Tread/Belt 381 47.9%
Gasoline 100 12.6%
Accelerator Pedal 87 10.9%
Engine 55 6.9%
Antilock/Traction Control/Electronic Limited Slip 48 6.0%
Recliner 44 5.5%
Front 40 5.0%
Automatic Transmission 40 5.0%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 4 1.1%
1,000 – 9,999 miles 1 0.3%
10,000 – 24,999 miles 8 2.2%
25,000 – 49,999 miles 24 6.6%
50,000 – 74,999 miles 57 15.6%
75,000 – 99,999 miles 86 23.6%
100,000 – 149,999 miles 122 33.4%
150,000+ miles 63 17.3%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.

Frontal crash test of a 1998 Ford Explorer 4-DR. 4x4

Frontal crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
1998 Ford Explorer 4-DR. 4x4

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 1997 peak 281 Jan 2020

NHTSA investigations into the 1998 Ford Explorer

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP05005 Opened 22 Sep 2005 Closed 4 Jan 2006 ENGINE AND ENGINE COOLING:ENGINE

SPARK PLUG EJECTION FROM CYLINDER HEAD

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...

EA05005 Opened 22 Mar 2005 Closed 2 Aug 2006 ELECTRICAL SYSTEM

ENGINE COMPARTMENT FIRES

EA05-005 IS CLOSED WITH FORD?S ACTIONS IN RECALLS 05V-017, 05V-388, AND 06V-286, RECALLING APPROXIMATELY 6.7 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).THE BRAKE SYSTEMS IN THESE RECALLED VEHICLES GENERATE A VACUUM THAT CAN POTENTIALLY CAUSE THE SCDS TO FAIL AND, IN CERTAIN SWITCH INSTALLATION ORIENTATIONS, CATCH FIRE.FORD IS ALSO INCLUDING THE ENTIRE POPULATION OF 1998 EXPLORERS.FORD HAS INFORMED ODI THAT TESTING TO DETERMINE THE CAUSE OF FAILURES IN THE 1998 EXPLORERS WILL CONTINUE AFTER THIS INVESTIGATION IS CLOSED.ODI BELIEVES THAT THE VEHIC...

PE03020 Opened 21 May 2003 Closed 5 Sep 2003 SEATS:FRONT ASSEMBLY:RECLINER

FRONT SEAT BACK RECLINER ATTACHMENT

BY LETTER DATED AUGUST 4, 2003, FORD NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY SAFETY RECALL (NHTSA RECALL NO. 03V281) INVOLVING CERTAIN MODEL YEAR (MY) 1998-2001 FORD EXPLORER / MERCURY MOUNTAINEER 4-DOOR, MY 1998-2000 FORD EXPLORER 2-DOOR AND MY 2001-2002 FORD EXPLORER SPORT AND SPORT TRAC VEHICLES EQUIPPED WITH HIGH BACK SEATS.COMPLAINTS ALLEGE THAT THE DRIVER'S SEAT BACK RECLINED WITHOUT WARNING.A BOLT BETWEEN THE UPPER SEAT RECLINER ATTACHMENT AND THE SEAT BACK FRAME MAY FRACTURE.FORD WILL REPLACE THE BOLT THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME ON THE...

PE99049 Opened 28 Jul 1999 Closed 24 Apr 2000 VISIBILITY

WINDSHIELD WIPER MALFUNCTION

PE99045 Opened 6 Jul 1999 Closed 29 Oct 1999 STEERING

STEERING KNUCKLE SEPARATIONS

SQ99017 Opened 9 Jun 1999 Closed 22 Feb 2000 POWER TRAIN

VEHICLE HESITATION/STALLING

EA99001 Opened 7 Jan 1999 Closed 9 Feb 2001 VEHICLE SPEED CONTROL:LINKAGES

THROTTLE STICKING

ON JANUARY 23, 1997, FORD MOTOR COMPANY ISSUED SPECIAL SERVICE MESSAGE (SSM) 10240, ANNOUNCING THAT A REVISED THROTTLE BODY WOULD BE AVAILABLE DURING THE FIRST QUARTER OF 1997 FOR 1997 MODEL YEAR FORD EXPLORERS EQUIPPED WITH THE 4.0L SINGLE OVERHEAD CAM (SOHC) ENGINE.THE SSM STATED THE REVISED THROTTLE BODY WOULD ADDRESS INCREASED THROTTLE EFFORTS THAT HAD BEEN EXPERIENCED ON THESE VEHICLES.ON JULY 31, 1998, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED SERVICE QUERY SQ98-014 TO DETERMINE WHETHER A SAFETY RECALL WAS WARRANTED FOR THE PROBLEM ADDRESSED BY SSM 10240.AT THAT TIME ODI HAD 14 RE...

RQ98020 Opened 3 Nov 1998 Closed 15 Nov 2000 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

FUEL LINE DAMAGE FROM JUMP STARTING

Recalls on the 1998 Ford Explorer

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

09V399000

VEHICLE SPEED CONTROL

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

09E025000

EXTERIOR LIGHTING:HEADLIGHTS

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

09E012000

EXTERIOR LIGHTING

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

06V286000

VEHICLE SPEED CONTROL

ON CERTAIN TRUCKS EQUIPPED WITH SPEED CONTROL, GASOLINE OR NATURAL GAS ENGINES, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT.

Risk: OVERHEATING COULD RESULT IN SMOKE OR BURN AND AN UNDERHOOD FIRE.

06E026000

EXTERIOR LIGHTING

CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

03V281000

SEATS:FRONT ASSEMBLY:RECLINER

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION.

Risk: THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH.

01X001000

TIRES:TREAD/BELT

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. EQUIPMENT DESCRIPTION: FORD IS REPLACING ALL FIRESTONE WILDERNESS AT 15, 16, AND 17 INCH TIRES MOUNTED ON FORD TRUCKS AND SUVS. FORD REPORTS TREAD SEPARATION CAN OCCUR DUE TO A COMBINATION OF THE SENSITIVITY OF THE TIRE DESIGN TO STRESS, AGING, AND MANUFACTURING DIFFERENCES BETWEEN PLANTS. FORD IS REPLACING THESE TIRES TO PREVENT POSSIBLE PREMATURE TIRE FAILURE. VEHICLE DESCRIPTION: THE VEHICLES LISTED BELOW MAY HAVE BEEN ORIGINALLY EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES OR MAY HAVE HAD WILDERNESS AT TIRES INSTALLED DURING THE FIRESTONE RECALL LAUNCHED IN AUGUST 2000. CERTAIN 1991 THROUGHT 2002 FORD EXPLORER CERTAIN 2001 THROUGHT 2002 EXPLORER SPORT, AND SPORT TRAC CERTAIN 1997 THROUGH 2002 MERCURY MOUNTAINEER CERTAIN 1991 THROUGH 2001 RANGER CERTAIN 1999 THROUGH 2001 EXPEDITION CERTAIN 1991 THROUGH 1994, AND 1997 MODEL YEAR F-SERIES CERTAIN 1991 THROUGH 1994 BRONCO NOTE: BOTH ORIGINAL EQUIPMENT AND REPLACEMENT TIRES ARE AFFECTED.

Risk: SHOULD THE TREAD SEPARATE AT HIGHWAY SPEEDS, A VEHICLE CRASH COULD OCCUR, POSSIBLY RESULTING IN PERSONAL INJURY OR DEATH.

00V422000

VEHICLE SPEED CONTROL

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L SOHC ENGINES AND STILL RETAIN THE ORIGINAL THROTTLE BODY (PART NUMBERS 97JF-9E926AB OR 97JF-9E926-AC). SOME OF THE ORIGINAL THROTTLE BODIES INSTALLED ALLOWED A GAP BETWEEN THE PLATE AND BORE TO BE BUILT TOO NARROW. THIS REDUCED CLEARANCE ALLOWED THE ENGINE DEPOSITS NORMALLY PRESENT IN THE THROTTLE BODY TO CONTACT OR BRIDGE THE GAP. IF THE ENGINE DEPOSITS BRIDGED THE GAP BETWEEN THE THROTTLE PLATE AND BORE AND THEN HARDENED, ON THE INITIAL APPLICATION OF THE ACCELERATOR PEDAL AFTER THE ENGINE HAS COOLED, THE OPERATOR WOULD NEED TO APPLY ADDITIONAL FORCE TO THE ACCELERATOR PEDAL TO BREAK THE BRIDGE.

Risk: THIS COULD RESULT IN ENGINE SURGE WHEN THE ACCELERATOR PEDAL BREAKS FREE.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2019420 5,327 units in Canada

Other

Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

Recall 2009292 492,877 units in Canada

Other

On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Dealers will install a new switch or fused wiring harness. Note: This is an expansion of recall 2005028 (05S28) for vehicles not previously included in the campaign.

Recall 2006079 366 units in Canada

Seats And Restraints

On certain Explorer, Explorer Sport and Explorer Sport Trac vehicles, the upper bolt on the driver's high back seat that attaches the seat recliner mechanism to the seat back frame could fracture. If this happens, the seat back may recline until it makes contact with an object behind the seat, such as the 2nd row seat cushion. The occupant could potentially lose contact with the steering wheel or foot pedals during such an event. Correction: Dealer will replace the driver's seat upper bolt.

Recall 2005028 304,417 units in Canada

Electrical

On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Initially as an interim repair, owners will be instructed to return their vehicles to their dealers to have the speed control deactivation switch disconnected. As soon as replacement parts are available, owners will be instructed to return to the dealers for installation of a new switch or fused wiring harness.

Recall 2003190 56,363 units in Canada

Seats And Restraints

On certain Explorer, Explorer Sport and Explorer Sport Trac vehicles, the upper bolt on the driver's high back seat that attaches the seat recliner mechanism to the seat back frame could fracture. If this happens, the seat back may recline until it makes contact with an object behind the seat, such as the 2nd row seat cushion. The occupant could potentially lose contact with the steering wheel or foot pedals during such an event. Correction: Dealer will replace the driver's seat upper bolt.

Recall 2000308 9,657 units in Canada

Engine

On certain vehicles, the original throttle bodies installed allowed a gap between the plate and bore to be built with reduced clearances or too narrow. This reduced clearance allowed the thin film of engine deposits normally present in the throttle body to contact or bridge the gap. If the engine deposits bridged the gap between the throttle plate and bore and hardened, on the initial application of the accelerator pedal after the engine has cooled, the operator would need to apply additional force to the accelerator pedal to break the bridge. This could result in the throttle body sticking closed. Correction: Original throttle bodies will be replaced on affected vehicles.

Recall 1999133 40,771 units in Canada

Structure

On certain vehicles, the secondary hood latch may corrode at the latch pivot and stick in the open position. If this occurs and the primary hood latch is either not engaged or is released, a hood fly-up may occur. If this occurs, the driver's forward vision could be obstructed, which could result in a collision. Correction: Dealers will install a secondary hood latch with components that are coated prior to assembly for improved latch pivot corrosion protection.

Recall 1999061 35,668 units in Canada

Engine

On certain vehicles, the speed control cable may interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control. If the speed control is used and this condition is present, a stuck throttle could result, which could potentially cause an accident. By not using speed control, this condition will not occur. Correction: Vehicles will be inspected and, if required, speed control cable will be replaced.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Leland, NC Crash

AIR BAGS

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

Leland, NC Crash

WHEELS

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

Leland, NC Crash

ELECTRICAL SYSTEM

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

at 1 miles Iewes, DE Crash

FUEL/PROPULSION SYSTEM

PARKED IN PARKING SPACE STARTED CAR PUT IN REVERSE, ENGINE ROARED, ACCELERATED IN REVERSE APPLYING BRAKES DID NOTHING , BOTH FEET ON BRAKES , TURNED WHEEL SO THAT CAR WAS NOT TO HIT PARKED CARS BEHIND US, CAR CONTINUED RACING IN REVERSE WITH CONTINUED APPLYING BRAKES, THRU IT INTO PARK CAR CONTINUED IN REVERSE , TURNED KEY OFF & CAR CONTINURED IN REVERSE UNTIL HITTING PARKED CAR WHICH STOPPED US TOTAL DISTANCE ABOUT 200 FEET, WHICH SEEMED A LOT LONGER,I FELT I DID EVERYTHING CORRECTLY MAYBE IF THROWN IN NEUTRAL BRAKES WOULD HAVE WORKED, VERY FRIGHTING HAVING NO CONTROL TO STOP

NHTSA complaint #11268145 — an unverified report by a vehicle owner.

at 134,000 miles Sacramento, CA Fire

ELECTRICAL SYSTEM

MY EXPLORER HAD BEEN PARKED IN MY DRIVEWAY FOR WELL OVER 15 HOURS WHEN I HEARD MY NEIGHBOR SCREAMING. THE SUV WAS FULLY IGNITED INTO FLAMES.JUST OUT OF NO WHERE. I WAS ABLE TO GET THE FIRE OUT WITH MY WATER HOSES BEFORE THE GOTTA DEPARTMENT SHOWED UP BUT THE ENTIRE VEHICLE IS RUINED AND HALF MY GARAGE AS WELL. THE FIRE STARTED DOWN BY THE BRAKES AND THE ENTIRE VEHICLE WAS ENGOLFED WITHIN SECONDS. OBVIOUSLY IT WAS ELECTRICAL. UPON FURTHER INVESTIGATION I BELIEVE IT WAS THE CRUISE CONTROL SWITCH MALFUNCTION. MY SUV HAD 134,000 MILES ON IT AND KEPT IN IMMACULATE CONDITION. I WILL DOWNLOAD THE FIRE DEPARTMENTS REPORT ONCE TO GET IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11196183 — an unverified report by a vehicle owner.

at 200,000 miles Hemet, CA Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND SMOKED APPEARED ON NUMEROUS OCCASIONS. IN ADDITION, THE OVERHEAD LIGHTS IN THE VEHICLE DID NOT WORK AND THE BATTERY HAD A SHORTAGE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,000.

NHTSA complaint #10790567 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 182,000 miles Durham, NC

SEATS

SPEED CONTROL GETS HOT TO TOUCH. ALL TOP FACING HAS MELTED OFF FROM HEAT. I WAS ON HIGHWAY AND MY STEERING WHEEL BECAME EXTREMELY HOT. MY SEAT WAS REPAIRED AFTER RECALL YEARS AGO. IT CONTINUES TO DROP LOW TO FLOOR.

NHTSA complaint #11298074 — an unverified report by a vehicle owner.

at 182,000 miles Durham, NC

VEHICLE SPEED CONTROL

SPEED CONTROL GETS HOT TO TOUCH. ALL TOP FACING HAS MELTED OFF FROM HEAT. I WAS ON HIGHWAY AND MY STEERING WHEEL BECAME EXTREMELY HOT. MY SEAT WAS REPAIRED AFTER RECALL YEARS AGO. IT CONTINUES TO DROP LOW TO FLOOR.

NHTSA complaint #11298074 — an unverified report by a vehicle owner.

Leland, NC Crash

AIR BAGS

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

Leland, NC Crash

WHEELS

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

Leland, NC Crash

ELECTRICAL SYSTEM

MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD

NHTSA complaint #11287420 — an unverified report by a vehicle owner.

at 1 miles Iewes, DE Crash

FUEL/PROPULSION SYSTEM

PARKED IN PARKING SPACE STARTED CAR PUT IN REVERSE, ENGINE ROARED, ACCELERATED IN REVERSE APPLYING BRAKES DID NOTHING , BOTH FEET ON BRAKES , TURNED WHEEL SO THAT CAR WAS NOT TO HIT PARKED CARS BEHIND US, CAR CONTINUED RACING IN REVERSE WITH CONTINUED APPLYING BRAKES, THRU IT INTO PARK CAR CONTINUED IN REVERSE , TURNED KEY OFF & CAR CONTINURED IN REVERSE UNTIL HITTING PARKED CAR WHICH STOPPED US TOTAL DISTANCE ABOUT 200 FEET, WHICH SEEMED A LOT LONGER,I FELT I DID EVERYTHING CORRECTLY MAYBE IF THROWN IN NEUTRAL BRAKES WOULD HAVE WORKED, VERY FRIGHTING HAVING NO CONTROL TO STOP

NHTSA complaint #11268145 — an unverified report by a vehicle owner.

at 101,000 miles Milledgeville, GA

STRUCTURE:BODY

DOOR LOCKS AND WINDOWS QUIT WORKING AFTER BUYING IT. SO MANY ISSUE ..THE STEERING WHEEL CONTROL WORDS MELTED. BACK DOOR DON'T SHUT PROBABLY AND NEVER HAS SINCE BOUGHT. THIS WAS BOUGHT AS A NEW NOT USED VEHICLE. DOOR LOCKS WAS THE WORSE.THEY SOMETIMES STICK AND WON'T UNLOCK SINCE BOUGHT NEW.NEVER FIX BY BUTLER FORD IN MILLEDGEVILLE GA. OVERDRIVE SWITCH SLIPS OUT OF POSITION. DOES NOT SHOW CORRECT SPEED. I COULD GO ON AND ON

NHTSA complaint #11231838 — an unverified report by a vehicle owner.

at 134,000 miles Sacramento, CA Fire

ELECTRICAL SYSTEM

MY EXPLORER HAD BEEN PARKED IN MY DRIVEWAY FOR WELL OVER 15 HOURS WHEN I HEARD MY NEIGHBOR SCREAMING. THE SUV WAS FULLY IGNITED INTO FLAMES.JUST OUT OF NO WHERE. I WAS ABLE TO GET THE FIRE OUT WITH MY WATER HOSES BEFORE THE GOTTA DEPARTMENT SHOWED UP BUT THE ENTIRE VEHICLE IS RUINED AND HALF MY GARAGE AS WELL. THE FIRE STARTED DOWN BY THE BRAKES AND THE ENTIRE VEHICLE WAS ENGOLFED WITHIN SECONDS. OBVIOUSLY IT WAS ELECTRICAL. UPON FURTHER INVESTIGATION I BELIEVE IT WAS THE CRUISE CONTROL SWITCH MALFUNCTION. MY SUV HAD 134,000 MILES ON IT AND KEPT IN IMMACULATE CONDITION. I WILL DOWNLOAD THE FIRE DEPARTMENTS REPORT ONCE TO GET IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11196183 — an unverified report by a vehicle owner.

Marion, IN

SUSPENSION

I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.

NHTSA complaint #11170910 — an unverified report by a vehicle owner.

Marion, IN

ELECTRICAL SYSTEM

I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.

NHTSA complaint #11170910 — an unverified report by a vehicle owner.

Marion, IN

ELECTRONIC STABILITY CONTROL (ESC)

I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.

NHTSA complaint #11170910 — an unverified report by a vehicle owner.

at 167,000 miles Murrieta, CA

POWER TRAIN

I WAS GOING DOWN CLINTON KEITH IN MURRIETA WHEN ALL OF A SUDDEN MY TRANSMISSION WOULD NOT SHIFT PASSED 3RD. IT WAS WORKING FINE THE DAY BEFORE. SO I TOOK IT SLOW BACK HOME AND THE CLOSER I GOT HOME THE TRANSMISSON STARTED SLIPPING GEARS.

NHTSA complaint #11114246 — an unverified report by a vehicle owner.

Coon Rapids, MN

VEHICLE SPEED CONTROL

GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL

NHTSA complaint #11105330 — an unverified report by a vehicle owner.

Coon Rapids, MN

UNKNOWN OR OTHER

GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL

NHTSA complaint #11105330 — an unverified report by a vehicle owner.

Coon Rapids, MN

FUEL/PROPULSION SYSTEM

GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL

NHTSA complaint #11105330 — an unverified report by a vehicle owner.

at 185,000 miles Willow Street, PA

UNKNOWN OR OTHER

FRONT PASSENGER DOOR LOCK AND LATCH STUCK AND UNABLE TO OPEN DOOR FROM EITHER INSIDE OR OUTSIDE. OCCURS BOTH STATIONARY AND IN MOTION.

NHTSA complaint #11101990 — an unverified report by a vehicle owner.

Colorado Springs, CO

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE THE VEHICLE WAS IN OPERATION, THE ACCELERATOR PEDAL BECAME DETACHED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND DROVE HOME WITH CAUTION. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS UNCERTAIN THAT IF THE PART WERE REPLACED, THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #11093383 — an unverified report by a vehicle owner.

Colorado Springs, CO

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE THE VEHICLE WAS IN OPERATION, THE ACCELERATOR PEDAL BECAME DETACHED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND DROVE HOME WITH CAUTION. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS UNCERTAIN THAT IF THE PART WERE REPLACED, THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #11093383 — an unverified report by a vehicle owner.

at 140,000 miles Middletown, OH

STRUCTURE:BODY

I HAVE 1998 FORD EXPLORER AND I NOTICED TRYING TO UNLOCK THE DOOR AUTOMATICALLY THAT IT WOULD STICK SOMETIMES. SOMETIMES BECALE ALWAYS AND NOTICED THE PASSENGER DOOR NEVER WOULD UNLOCK. THEN ONE DAY PARKED I TRIED TO OPEN PASSENGER DOOR AND IT WOULDNT OPEN. I HAD TO OPEN IT FROM THE INSIDE. NOW IT WONT OPEN FROM THE INSIDE. THE DOOR IS TOTALLY NON FUNCTIONAL. DOOR LATCH ISSUE I DONT KNOW BUT HAVE READ MANY COMPLAINTS OF THE SAME. ALSO DRIVER DOOR LOCK WILL SOMETIMES STICK, THE DOOR OPEN BUT WHEN CLOSING IT IT NEVER WANTS TO SHUT ALL THE WAY THE FIRST TIME OR THE 2ND IT TAKES A FEW TIMES TO GET THE DOOR TO COMPLETELY CLOSE BUT THE PASSENGER DOOR IS A LOSS NO ONE CAN RIDE IN IT. SEEN MANY OTHER COMPLAINTS OF THE SAME PROBLEM FORD SHOULD HAVE TO FIX THIS ISSUE THEY KNOW ABOUT

NHTSA complaint #11084286 — an unverified report by a vehicle owner.

Lancaster, SC

POWER TRAIN

REAR END ROARS AND SPEEDOMETER QUIT WORKING

NHTSA complaint #11020683 — an unverified report by a vehicle owner.

Lancaster, SC

VEHICLE SPEED CONTROL

REAR END ROARS AND SPEEDOMETER QUIT WORKING

NHTSA complaint #11020683 — an unverified report by a vehicle owner.

at 140,000 miles SAN Diego, CA

VEHICLE SPEED CONTROL

WHEN I STEPPED ON THE GAS PEDAL AND STARTED TO PROCEED THROUGH AN INTERSECTION, I LOST ALL POWER AND HAD TO ROLL OR COAST VERY SLOWLY THROUGH THE INTERSECTION AND STOP ON THE OTHER SIDE IN A DANGEROUS POSITION IN TRAFFIC WHEN I COULD COAST NO FURTHER. THE GAS PEDAL BRACKET HAD COMPLETELY BROKEN OFF THE FIREWALL AND WAS LAYING ON THE FLOOR. THE BRACKET HAD BEEN ATTACHED BY THREE SPOT WELDS. SOME OTHER PEOPLE STOPPED TRAFFIC AND PUSHED ME TO A SAFE PLACE TO PARK. THE FORD DEALER PARTS' DEPARTMENT HAS NO PARTS TO FIX IT AND SUGGESTED WE BUY SOME BOLTS SOMEWHERE AND REATTACH IT OURSELVES SOMEHOW. TO COMPLETELY LOSE POWER WITHOUT WARNING WAS EXTREMELY DANGEROUS! THANK GOD I WAS IN A CONTROLLED INTERSECTION AND NOT TURNING LEFT ACROSS ONCOMING TRAFFIC OR IT COULD HAVE TURNED OUT MUCH WORSE. READING ONLINE BLOGS AND COMMENTS SHOWS THIS PROBLEM OF THE GAS PEDAL BRACKET FALLING OFF FORD PRODUCTS AND LOSING POWER IS NOT UNCOMMON.

NHTSA complaint #10892670 — an unverified report by a vehicle owner.

at 160,000 miles Troutman, NC

STEERING

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING ROD FELL OFF AND CAUSED THE STEERING TO FAIL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000.

NHTSA complaint #10838010 — an unverified report by a vehicle owner.

at 160,000 miles ELK City, OK

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 30 MPH, THE SPEEDOMETER, WINDSHIELD WIPERS, INTERIOR LIGHTS, AND FOUR WHEEL DRIVE FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

NHTSA complaint #10817186 — an unverified report by a vehicle owner.

at 200,000 miles Hemet, CA Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND SMOKED APPEARED ON NUMEROUS OCCASIONS. IN ADDITION, THE OVERHEAD LIGHTS IN THE VEHICLE DID NOT WORK AND THE BATTERY HAD A SHORTAGE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,000.

NHTSA complaint #10790567 — an unverified report by a vehicle owner.