Owners have filed 2,218 complaints
about the 2015 Ford Explorer with NHTSA between 2014 and 2026.
The largest single group is the body & structure.
Across this model's run it ranks 6 of 34 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 91
Against the median year of the Ford Explorer. 50 means typical for this
model; 100 means roughly double.
Severity — 30
5.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 56
33% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
13062.2%
Exhaust System
3516.7%
Camera
104.8%
Door
83.8%
Rearview System Braking
73.3%
Critical Fasteners
73.3%
Warnings
62.9%
Sun/Moon Roof Assembly
62.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1158.1%
1,000 – 9,999 miles
876.1%
10,000 – 24,999 miles
1138.0%
25,000 – 49,999 miles
31522.2%
50,000 – 74,999 miles
29020.4%
75,000 – 99,999 miles
21915.4%
100,000 – 149,999 miles
20914.7%
150,000+ miles
735.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2015 Ford Explorer 4 DR SUV AWD
17.4% risk
2015 Ford Explorer 4 DR SUV FWD
16.9% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2014peak 64Aug 2026
NHTSA investigations into the 2015 Ford Explorer
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE23001Opened 27 Jan 2023Closed 8 Feb 2024STRUCTURE:BODY:ROOF AND PILLARS
Windshield trim molding Item detachment
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring th...
EA17002Opened 27 Jul 2017Closed 17 Jan 2023ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Exhaust Odor in Passenger Cab
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the...
PE16008Opened 1 Jul 2016Closed 12 Sep 2017ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Ford Explorer Exhaust Odor
During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which...
EA15005Opened 28 Sep 2015Closed 2 Nov 2018SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Front Brake Hose Failure
On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate a report alleging incidents of front brake hose failure in model year (MY) 2015 Ford Explorer Police Interceptor vehicles used by the Sacramento Police Department in its pursuit driving training program (VOQ 10705832).On September 28, 2015, ODI upgraded the investigation to an Engineering Analysis (EA15-005) to assess maximum front caliper crimp temperatures under various test conditions, test hose assemblies removed from police interceptor service for any signs of thermal degradation, and further asses...
On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate reports of low-mileage failures of front brake jounce hoses in model year (MY) 2015 Ford Explorer Police Interceptor vehicles operated as training vehicles by the City of Sacramento, California (ODI VOQ No. 10705832). To date, the Sacramento police fleet has reported a total of 7 front hose failures in 5 different Explorer Police Interceptor vehicles used for its Emergency Vehicle Operation Course (EVOC) training. Most of the failures occurred within the first few miles of service on a closed course use...
Recalls on the 2015 Ford Explorer
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V695000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
24V031000
STRUCTURE:BODY:ROOF AND PILLARS
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
21V537000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Risk: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
20V675000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Risk: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
20V692000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Risk: The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
19V435000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
17E048000
WHEELS:HUB
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Risk: A loss of the wheel or wheel end can increase the risk of a crash.
16V245000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Risk: A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202402693,349 units in Canada
Structure
Issue: On certain vehicles, the exterior A-pillar trim on either side of the windshield may not be properly attached. As a result, the trim(s) could loosen and separate from the vehicle. Safety Risk: Trim that detaches from the vehicle could create a road hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the A-pillar trim.
Recall 202143856,917 units in Canada
Suspension
Issue: On certain vehicles, the outer ball joint for the rear suspension toe link may seize. If this happens, the toe link could break while driving. This could cause a sudden loss of vehicle stability. Note: This recall only affects vehicles equipped with a rear ball joint manufactured by ZF. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealer to replace the rear suspension toe links and inspect the ball joints. If a ball joint requires replacement, the dealer will replace the rear suspension knuckle.
Recall 2020536367 units in Canada
Powertrain
Issue: On certain vehicles, the front link shaft (intermediate shaft) bracket can break. If this happens, there could be a loss of power to the wheels. Also, if this happens and the vehicle is parked without the parking brake applied, the vehicle could roll away. Safety Risk: A loss of power to the wheels or a vehicle rollaway could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a dealer to replace the front link shaft bracket.
Recall 202052432,095 units in Canada
Suspension
Issue: On certain vehicles, the outer ball joint for the rear suspension toe link may seize. If this happens, the toe link could break while driving. This could cause a sudden loss of vehicle stability. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the ball joints for the rear suspension toe links. If a ball joint requires replacement, the dealer will replace the rear suspension knuckle.
Recall 201928028,019 units in Canada
Suspension
Issue: On certain vehicles, the rear suspension toe link(s) could break. This could cause a sudden loss of vehicle stability. Note: This problem is more likely to occur on vehicles that are driven on rough roads. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to install improved rear suspension toe links.
Recall 201722421,577 units in Canada
Suspension
On certain vehicles operated in Alberta, Saskatchewan and Manitoba, soil properties unique to these areas could cause an accumulation of soil to occur at the attachment point of the rear suspension toe link. This could impede the toe link's travel, causing bending stresses and potential fracture. A fractured toe link would affect vehicle handling and could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the toe links with revised parts.
Reports where the owner recorded a crash, a fire, an injury or a death.
Morris, ILCrash
UNKNOWN OR OTHER
My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.
NHTSA complaint #11756004 — an unverified report by a vehicle owner.
Morris, ILCrash
ELECTRICAL SYSTEM
My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.
NHTSA complaint #11756004 — an unverified report by a vehicle owner.
at 120,000 milesFort Payne, AL3 injured
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, there were exhaust fumes inside the vehicle, causing the contact headaches and nausea, and the two grandkids were complaining about headaches as well. The vehicle was taken to an independent mechanic where it was determined to have a catalytic converter failure, which was repaired, but the fumes persisted. The vehicle was taken to the independent mechanic, who determined that the exhaust fumes were coming from the rear liftgate seals. No further information was available. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.
NHTSA complaint #11754025 — an unverified report by a vehicle owner.
at 155,000 milesHouston, TXCrash
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. The contact stated that while his son was reversing, the vehicle crashed into a stop sign. The contact stated that the back over prevention camera was inoperable during the crash. There were no warning lights illuminated. There were no reported injuries. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.
NHTSA complaint #11746225 — an unverified report by a vehicle owner.
Cranston, RI2 injured
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.
NHTSA complaint #11719301 — an unverified report by a vehicle owner.
Cranston, RI2 injured
STRUCTURE
The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.
NHTSA complaint #11719301 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Dallas, GA
UNKNOWN OR OTHER
NHTSA Safety Complaint — Ford Recall 25V695 / 25SA9 Rearview backup camera has stopped working, limiting rear visibility. Camera is still installed and available for inspection. I cannot clearly see behind my SUV when backing, increasing the risk of striking a person, vehicle, or object. Hardy Family Ford confirmed the defective camera. Repair was delayed because the recall part was unavailable. Ford Recall 25V695/25SA9 remains unrepaired; Hardy Family Ford canceled my recall appointment because the remedy part is unavailable, despite my reporting this camera failure in 2022. I have been waiting for years for an available part. Ford issued a safety recall involving a defective rearview camera but the remedy remains unavailable. I have already been waiting for years for repair of this camera problem. My recall repair appointment was canceled because the required part was unavailable. Ford has an available new genuine Ford camera that the dealership can obtain, but Ford will not authorize its use under the recall. The only option offered to me is to personally pay $818 and seek reimbursement later. Ford Customer Relations has declined to provide another solution. Ford Complaint Case # CXH-08931193-Y5Q3B6
NHTSA complaint #11758019 — an unverified report by a vehicle owner.
at 137,000 milesHerndon, VA
STRUCTURE
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim panel separated from the vehicle, exposing the weathering strip. The failure allowed air and liquid to seep through the structure and enter the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available even though the recall information stated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 137,000.
NHTSA complaint #11757977 — an unverified report by a vehicle owner.
Lubbock, TX
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear view camera is distorted/and or blank, and can potentially cause an accident. It is available for inspection upon request. By not being able to see correctly with the rear view camera, I am unable to tell which direction a car is coming from, if there are cars passing behind me, or at times I see no image at all, just a blank screen, which can severely impact one’s ability to drive safe and responsibly. The issue has been confirmed by the manufacturer. The vehicle has not yet been inspected by anyone. There was no warning prior to failure, and it seemed to first appear the day I purchased the used vehicle in November of 2025.
NHTSA complaint #11756221 — an unverified report by a vehicle owner.
Morris, ILCrash
UNKNOWN OR OTHER
My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.
NHTSA complaint #11756004 — an unverified report by a vehicle owner.
Morris, ILCrash
ELECTRICAL SYSTEM
My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.
NHTSA complaint #11756004 — an unverified report by a vehicle owner.
at 150,000 milesEast Palatka, FL
STRUCTURE
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached. Two dealers, including Bozard Ford (540 Outlet Mall Blvd, St. Augustine, FL 32084), were contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were unavailable with no anticipated availability date. The failure mileage was approximately 150,000.
NHTSA complaint #11755870 — an unverified report by a vehicle owner.
Great Falls, MT
UNKNOWN OR OTHER
Backup camera does not work properly. Sometimes it’s showing objects behind me backwards (safety concern) like it’s showing I’m on the opposite side of where I’m trying to park/back up and sometimes it doesn’t work at all (flickering screen/black/gives notification to contact dealer). I have taken it to our local dealer for an approved inspection that it does not work & was told there’s no fix for it yet. No warning sign that this was coming- I had to look up the recall myself.
NHTSA complaint #11755533 — an unverified report by a vehicle owner.
Great Falls, MT
VISIBILITY/WIPER
Backup camera does not work properly. Sometimes it’s showing objects behind me backwards (safety concern) like it’s showing I’m on the opposite side of where I’m trying to park/back up and sometimes it doesn’t work at all (flickering screen/black/gives notification to contact dealer). I have taken it to our local dealer for an approved inspection that it does not work & was told there’s no fix for it yet. No warning sign that this was coming- I had to look up the recall myself.
NHTSA complaint #11755533 — an unverified report by a vehicle owner.
Overland Park, KS
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable or intermittently displayed a blank image. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11755471 — an unverified report by a vehicle owner.
Holden, MA
STEERING
I was driving at 65 mph on the highway when the light for the steering came up and the power steering shut down. I had a hard time to turn the steering wheel until I was able to exit the road. I shut the car down and restarted and everything was ok, but there is a problem because the light came up again. More cars with same problem.
NHTSA complaint #11755187 — an unverified report by a vehicle owner.
Waukesha, WI
STEERING
Power-assisted steering fails repeatedly. No warning lights, codes, or alarms are presented or shown. Steering reverts to manual control only and becomes very difficult to turn. This presents a potentially serious safety issue. Power-assisted steering returns to normal operation but fails again intermittently and repeatedly. Ford has not issued a recall and the price is exorbitantly expensive for consumer. additionally , only a dealer can replace or program the failing parts, consumer cannot replace them on their own using standard automotive repair tools. this is a serious safety risk and a known issue from Ford, and a clear violation of consumer protection acts. Ford's corporate behavior in this matter is inconscionable. I would not have purchased the vehicle had I known that Ford does not support warranty for this very common issue. it is a design flaw and a serious safety risk. consumers will soon be dying due to this problem, if they have not already.
NHTSA complaint #11755356 — an unverified report by a vehicle owner.
at 89,000 milesSchaumburg, IL
STRUCTURE
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had detached while driving. The contact stated that one of the trims struck and cracked the windshield. The windshield was replaced. The vehicle was taken to a dealer for inspection, and the contact was informed that the A-pillar trims needed to be replaced; however, one of the four required parts was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
NHTSA complaint #11755220 — an unverified report by a vehicle owner.
at 65,000 milesCouncil Bluffs, IA
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera turned on and off unintendedly. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the vehicle stalled. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the part for the recall repair was not available. The dealer confirmed that Mustang vehicles were being repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 65,000.
NHTSA complaint #11755205 — an unverified report by a vehicle owner.
at 180,000 milesHuntsville, TX
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable or displayed an inverted image. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 180,000.
NHTSA complaint #11755307 — an unverified report by a vehicle owner.
at 120,000 milesFort Payne, AL3 injured
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, there were exhaust fumes inside the vehicle, causing the contact headaches and nausea, and the two grandkids were complaining about headaches as well. The vehicle was taken to an independent mechanic where it was determined to have a catalytic converter failure, which was repaired, but the fumes persisted. The vehicle was taken to the independent mechanic, who determined that the exhaust fumes were coming from the rear liftgate seals. No further information was available. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.
NHTSA complaint #11754025 — an unverified report by a vehicle owner.
Plattsmouth, NE
STEERING
ABS module has failed. Causing a number of other safety systems to be deactivated. Power steering, traction control, drive mode selection, and braking. All these lights are illuminated on dash. Independent auto repair shop verified this ABS module has failed and there is no replacement parts from Ford.
NHTSA complaint #11753363 — an unverified report by a vehicle owner.
Plattsmouth, NE
UNKNOWN OR OTHER
ABS module has failed. Causing a number of other safety systems to be deactivated. Power steering, traction control, drive mode selection, and braking. All these lights are illuminated on dash. Independent auto repair shop verified this ABS module has failed and there is no replacement parts from Ford.
NHTSA complaint #11753363 — an unverified report by a vehicle owner.
Plattsmouth, NE
SERVICE BRAKES
ABS module has failed. Causing a number of other safety systems to be deactivated. Power steering, traction control, drive mode selection, and braking. All these lights are illuminated on dash. Independent auto repair shop verified this ABS module has failed and there is no replacement parts from Ford.
NHTSA complaint #11753363 — an unverified report by a vehicle owner.
Seaford, DE
ENGINE
Exhaust fumes leak into the cabin while increasing speed.
NHTSA complaint #11752881 — an unverified report by a vehicle owner.
Shelbyville, KY
ELECTRICAL SYSTEM
Recall for faulty rearview camera. Still has no remedy. Mine is giving issues. Glitches, freezes, and displays error message to contact dealership. Has almost caused multiple accidents. Have spoken to dealership. With no remedy from ford they want to charge me a fortune to replace and reprogram the camera system.
NHTSA complaint #11752238 — an unverified report by a vehicle owner.
Shelbyville, KY
VISIBILITY/WIPER
Recall for faulty rearview camera. Still has no remedy. Mine is giving issues. Glitches, freezes, and displays error message to contact dealership. Has almost caused multiple accidents. Have spoken to dealership. With no remedy from ford they want to charge me a fortune to replace and reprogram the camera system.
NHTSA complaint #11752238 — an unverified report by a vehicle owner.
Shelbyville, KY
BACK OVER PREVENTION: WARNINGS
Recall for faulty rearview camera. Still has no remedy. Mine is giving issues. Glitches, freezes, and displays error message to contact dealership. Has almost caused multiple accidents. Have spoken to dealership. With no remedy from ford they want to charge me a fortune to replace and reprogram the camera system.
NHTSA complaint #11752238 — an unverified report by a vehicle owner.
at 85,000 milesKingston, MA
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. While the contact's wife was reversing, the rear-view camera displayed a blank screen. The vehicle was taken to the dealer where it was diagnosed with an inoperable rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part to do the recall repair was unavailable. Due to the contact's wife's disability, the failure was an inconvenience. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
NHTSA complaint #11751495 — an unverified report by a vehicle owner.
Paulsboro, NJ
BACK OVER PREVENTION
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was unknown.
NHTSA complaint #11751020 — an unverified report by a vehicle owner.
Indianapolis, IN
POWER TRAIN
Vehicle transmission develops shutter overtime, which causes speeds to fluctuate and can be a safety hazard to the driver or other drivers. As you accelerate from a stop or low speeds the vehicle shutters causing it not to get up to speed as normal causing a safety risk along with extra wear and tear on the motor!
NHTSA complaint #11750724 — an unverified report by a vehicle owner.
