Owners have filed 464 complaints
about the 2020 Honda Cr-V with NHTSA between 2020 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 18 of 30 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Honda Cr-V. 50 means typical for this
model; 100 means roughly double.
Severity — 66
12.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
66% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Emergency Braking
6659.5%
Warnings
1513.5%
Adaptive Cruise Control
119.9%
Warning
76.3%
Body
65.4%
Assist
32.7%
Sun/Moon Roof Assembly
21.8%
Steering Assist
10.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1413.5%
1,000 – 9,999 miles
3129.8%
10,000 – 24,999 miles
1514.4%
25,000 – 49,999 miles
1817.3%
50,000 – 74,999 miles
1716.3%
75,000 – 99,999 miles
32.9%
100,000 – 149,999 miles
43.8%
150,000+ miles
21.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2020peak 18Aug 2026
NHTSA investigations into the 2020 Honda Cr-V
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
On February 21, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE22003) to assess reports of inadvertent activation of the Collision Mitigation Braking System (CMBS), an automatic emergency braking (AEB) system, in model year 2017-2019 Honda CR-V and 2018-2019 Honda Accord vehicles. The reports allege that activation of the AEB system occurs while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Honda indicated that they were aware of a total of X,XXX reports that may relate to the alleged defect. Hon...
PE22011Opened 28 Nov 2022Closed 22 Jul 2024POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Rear Differential Seizure
On November 29, 2022, the Office of Defects Investigation (ODI) opened PE 22-011 after reviewing field reports alleging rear differential seizure in 2018-2022MY Honda CR-V and HR-V vehicles equipped with all wheel drive. To date, ODI has not received any consumer complaints. Some of the field reports received alleged the vehicle’s wheels locked up with no warning while the vehicle was in motion. These vehicles were towed to a dealership. Examination of these vehicles showed the driveshaft had broken and the differential unit was completely damaged. The field reports cited a lack of oil due to...
Recalls on the 2020 Honda Cr-V
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V332000
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Risk: Air bags that deploy unintentionally during a crash increase the risk of injury.
24V064000
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Risk: An air bag that deploys unintentionally during a crash can increase the risk of injury.
23V858000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
23V524000
EQUIPMENT:OTHER:LABELS
Honda (American Honda Motor Co.) is recalling certain 2017, 2020, and 2022 CR-V vehicles. The certification label on the driver's side door states incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: An incorrectly sized tire may cause premature tread wear, or a tire blow out, increasing the risk of a crash.
23V158000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
Risk: An unlatched seat belt cannot properly restrain the seat occupant during a crash, increasing their risk of injury.
22V380000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V vehicles. The clip for the absorber inside the fuel tank was not secured properly and may detach, which can cause an inaccurate fuel gauge reading.
Risk: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
19V865000
STRUCTURE:FRAME AND MEMBERS
Honda (American Honda Motor Co.) is recalling certain 2019-2020 CR-V vehicles. The rear subframe bolts were improperly manufactured and may loosen, allowing the rear subframe to separate.
Risk: A separated rear subframe reduces vehicle handling and can suddenly disable the vehicle, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202625112,371 units in Canada
Seats And Restraints
Issue: On certain vehicles, the weight sensor for the front passenger seat may not have been manufactured properly. As a result, the passenger-front airbag and knee airbag could deploy in a crash that doesn't require them to. Note: This recall is an expansion of Transport Canada recall no. 2024-059. If the weight sensor fails, the SRS warning light would turn on in the instrument panel. Safety Risk: An airbag system that doesn't work properly could increase the risk of injury in a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the passenger-front seat weight sensor.
Recall 2024262291,588 units in Canada
Fuel System
Issue: This recall is for low-pressure fuel pumps installed on certain vehicles or sold at dealerships as a replacement part. On certain vehicles, the low-pressure fuel pump could fail. If this happens, the engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Note: This recall replaces Transport Canada recall no. 2023-679. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel pump motor.
Recall 202405966,846 units in Canada
Airbag
Issue: On certain vehicles, the weight sensor for the front passenger seat may not have been manufactured properly. As a result, the passenger-front airbag and knee airbag could deploy in a crash that doesn't require them to. Note: If the weight sensor fails, the SRS warning light would turn on in the instrument panel. Safety Risk: An airbag system that doesn't work properly could increase the risk of injury in a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership for an inspection if the SRS warning light is on. If the SRS warning light is on due to a faulty weight sensor, the weight sensor will be replaced. When repair parts are available, Honda will send you a second letter. They will advise you to take your vehicle to a dealership to replace the passenger-front seat weight sensor.
Recall 2023679285,461 units in Canada
Fuel System
This recall was replaced by Transport Canada recall no. 2024-262. Issue: This recall is for low-pressure fuel pumps installed on certain vehicles or sold at dealerships as a replacement part. On certain vehicles, the low-pressure fuel pump could fail. If this happens, the engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Note: This is an expansion of Transport Canada recall nos. 2020-236 and 2021-182. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel pump motor.
Recall 202312752,196 units in Canada
Seats And Restraints
Issue: On certain vehicles, the seat belt buckles for the driver and front-passenger seats could wear over time and may not latch securely. If this happens, the seat belt could unlatch unexpectedly. Safety Risk: A seat belt that doesn't latch securely could create an increased risk of injury in a crash. Corrective Actions: Honda will notify owners by mail and instruct you to take your vehicle to a dealership to inspect the driver and front-passenger seat belt assemblies. In most cases, the seat belt buckle release buttons will be replaced. If the dealer determines that a buckle can't be repaired, it will be replaced with a new part.
Reports where the owner recorded a crash, a fire, an injury or a death.
Antioch, CAFire
ELECTRICAL SYSTEM
While operating a 2020 Honda CR-V Hybrid, the vehicle suddenly caught fire with flames originating from the rear seat/rear passenger compartment area. There was no crash involved. Smoke and flames rapidly spread inside the vehicle, creating an immediate safety hazard and risk of serious injury. I evacuated immediately and emergency services were contacted. The fire department responded and extinguished the fire. The vehicle sustained severe fire damage and was declared a total loss. The fire appeared to start from inside the cabin near/under the rear seating area. The incident occurred without warning and there were no prior signs of mechanical issues immediately before the fire. This failure put the safety of the occupants and the public at risk due to the sudden and aggressive nature of the fire. The vehicle is currently in storage and remains available for inspection upon request by the manufacturer, insurer, or investigators.
NHTSA complaint #11715175 — an unverified report by a vehicle owner.
Charleston, SC1 injured
ELECTRICAL SYSTEM
Vehicle was parked on a slight incline with transmission in Park and electronic parking brake engaged. Engine was running. While unloading groceries, driver leaned into vehicle and pressed the engine start/stop button to turn the vehicle off. Immediately after engine shutoff, the vehicle began rolling backward. Driver attempted to re-engage Park and electronic parking brake multiple times without effect. Vehicle continued rolling for approximately 20–30 seconds before stopping. Driver’s foot was run over by the vehicle, resulting in injury. No warning messages were observed prior to the incident. Cause unknown. Vehicle remains available for inspection.
NHTSA complaint #11714829 — an unverified report by a vehicle owner.
Charleston, SC1 injured
SERVICE BRAKES
Vehicle was parked on a slight incline with transmission in Park and electronic parking brake engaged. Engine was running. While unloading groceries, driver leaned into vehicle and pressed the engine start/stop button to turn the vehicle off. Immediately after engine shutoff, the vehicle began rolling backward. Driver attempted to re-engage Park and electronic parking brake multiple times without effect. Vehicle continued rolling for approximately 20–30 seconds before stopping. Driver’s foot was run over by the vehicle, resulting in injury. No warning messages were observed prior to the incident. Cause unknown. Vehicle remains available for inspection.
NHTSA complaint #11714829 — an unverified report by a vehicle owner.
at 127,000 milesTuscaloosa, ALFire
ELECTRICAL SYSTEM
The contact owns a 2020 Honda CR-V. The contact stated that the vehicle was parked next to the home and under the carport. After starting the engine, the husband exited the vehicle, and moments later, flames were present inside the cabin of the vehicle. The fire department was called to the home and extinguished the flames. During the incident, the carport and carport driveway were damaged, the side of the home was damaged, and the home endured smoke inhalation. Also, the contact's personal oxygen tank was located inside the vehicle and was destroyed. The cause of the fire was not determined. A fire report was taken at the scene. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 127,000.
NHTSA complaint #11672223 — an unverified report by a vehicle owner.
Quincy, MA1 injured
FUEL/PROPULSION SYSTEM
My car issue is the high presure fuel pump
NHTSA complaint #11621865 — an unverified report by a vehicle owner.
at 40,000 milesTomball, TXCrash1 injured
AIR BAGS
The contact owned a 2020 Honda CR-V. The contact stated while driving approximately 15 MPH and crossing an intersection to enter a school parking lot, the contact did not see that a vehicle had merged into the opposite lane heading straight across the intersection into the path of the contact. The contact stated that she crashed into the driver's side door. The contact's vehicle spun 180 degrees and remained in the lane she was driving in. The contact stated that the air bags did not deploy. The contact stated that the front end of her hood, and grill were crushed by the impact up to the front right and left tire wheel wells. The contact struck her head on the steering wheel but had no physical injuries. The contact was not sure of the disposition of the other vehicle. The police arrived on the scene and issued the contact a traffic violation for failing to yield at the intersection. The contact was attended by an EMS team and was offered to be taken to the ER. The contact declined and was advised by EMS team that if she suffered nausea or headaches later to go to an ER immediately. The contact stated that later that day she was driven to the ER by her husband. The ER physician determined that she had suffered a concussion. The contact's vehicle was towed to an impound lot and later declared a total loss by her insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11585262 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Grand Forks, ND
FUEL/PROPULSION SYSTEM
I request a $2,935.58 reimbursement from Honda for a catastrophic manufacturing defect on my 2020 CR-V (78,248 miles). This includes a $2,105.58 dealer repair bill and an $830.00 emergency highway tow bill. Honda Corporate denied goodwill solely on mileage, ignoring proof of an internal component defect.THE FAILURE & SAFETY RISK: While driving on a highway, the vehicle suddenly lost propulsion and entered a dangerous "limp mode" in active traffic. This immediate safety hazard forced an emergency $830 flatbed tow directly to an authorized Honda dealership.CERTIFIED DEALER DIAGNOSIS: Factory technicians diagnosed the failure at 78,248 miles. The itemized invoice documents Diagnostic Trouble Code (DTC) P0087 (Fuel Rail Pressure Too Low). Physical testing confirmed the high-pressure fuel pump suffered a total internal mechanical collapse, outputting a baseline of only 300 PSI instead of the required 2,000+ PSI. The dealer verified the failure was entirely internal.EXTREME PRICE MARKUPS: To remain mobile, I paid $2,100.00 out of pocket. The dealership charged $996.91 for the part (MSRP is ~$530) and $971.52 for labor for a highly accessible part that requires only 1.2 to 1.5 factory book hours. This is an unreasonable financial penalty for a defective part.FLAWLESS MAINTENANCE: Direct-injection high-pressure pumps rely on clean oil for lubrication. I have meticulously serviced this vehicle with professional oil changes and check-ups every 5 months without exception. My records prove zero oil dilution or neglect. The collapse was structural, not operational.KNOWN DEFECT PATTERNS: Honda has issued major safety recalls (like NHTSA Campaign 24V-763000) for internal structural cracking and sudden pressure drops within their high-pressure fuel pump assemblies on identical engine families. My pump failed in the exact same manner.REMEDY SOUGHT: Order Honda to reimburse the full $2,935.58 for the repair and tow bills. All receipts are attached.
NHTSA complaint #11758480 — an unverified report by a vehicle owner.
Flat Rock, NC
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
NHTSA complaint #11758373 — an unverified report by a vehicle owner.
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
NHTSA complaint #11758373 — an unverified report by a vehicle owner.
Flat Rock, NC
LANE DEPARTURE: WARNING
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
NHTSA complaint #11758373 — an unverified report by a vehicle owner.
Goodyear, AZ
ENGINE
I am the owner of a 2020 Honda CR-V equipped with the 1.5L turbocharged engine. The vehicle is experiencing a severe and dangerous engine oil dilution manufacturing defect where unburnt gasoline enters the oil pan. This is an active driving hazard. After a fresh oil change meant to remediate the issue, the oil level rapidly rose back up past the top dipstick indicator within less than 200 miles of driving, and the oil smells strongly of raw gasoline. This severe dilution degrades the engine oil viscosity, creating an immediate risk of sudden engine stalling, loss of propulsion, or catastrophic internal engine failure while driving at speed. Honda is aware of this defect on 1.5L turbo engines but has failed to issue a recall or provide a permanent engineering solution for 2020 models. I currently have 44,443 miles on the vehicle.
NHTSA complaint #11757640 — an unverified report by a vehicle owner.
Goodyear, AZ
FUEL/PROPULSION SYSTEM
I am the owner of a 2020 Honda CR-V equipped with the 1.5L turbocharged engine. The vehicle is experiencing a severe and dangerous engine oil dilution manufacturing defect where unburnt gasoline enters the oil pan. This is an active driving hazard. After a fresh oil change meant to remediate the issue, the oil level rapidly rose back up past the top dipstick indicator within less than 200 miles of driving, and the oil smells strongly of raw gasoline. This severe dilution degrades the engine oil viscosity, creating an immediate risk of sudden engine stalling, loss of propulsion, or catastrophic internal engine failure while driving at speed. Honda is aware of this defect on 1.5L turbo engines but has failed to issue a recall or provide a permanent engineering solution for 2020 models. I currently have 44,443 miles on the vehicle.
NHTSA complaint #11757640 — an unverified report by a vehicle owner.
Williamstown, KY
UNKNOWN OR OTHER
The back glass shattered. I got into the car and shut the door. There was a loud pop and when I looked in the rearview mirror the back glass had shattered. There was nothing against the glass. It had not been in an accident. I was not aware of any issue with the back window shattering. I have read up on this and there seems to be other car owners that this has happened to. I feel lucky that I was not driving and especially with my grandson in the car. Yes it is tempered glass but if I had been driving the glass pieces could have blown back into the car. My insurance is paying for the replacement for free but it goes as a glass claim against me. I tried calling Honda but they are not open on Saturday. I sent them an email. I called my local Honda dealer but the service department does not answer. Now I do not feel safe driving my car. I thought that Honda was a reliable company and sold reliable cars. I do not feel that way any longer.
NHTSA complaint #11757129 — an unverified report by a vehicle owner.
Waterbury, CT
AIR BAGS
SRS AIR BAG PROBLEM IN THE DASHBOARD GO ON AND OFF HONDA TECHNICIAN FOUND THIS CODE AIRBAG INFLATOR
NHTSA complaint #11756839 — an unverified report by a vehicle owner.
Clovis, CA
ENGINE
On the evening of [XXX], I started my vehicle while it was parked in my garage. Within approximately five minutes, the vehicle suddenly produced a violent and unusually loud mechanical noise, followed by visible smoke billowing from beneath the hood. Recognizing the immediate potential fire and safety hazard to both myself and my property, I immediately shut the vehicle down. The following morning, I took directly to Honda North, an authorized Honda dealership in Clovis, California, for a professional diagnostic inspection. The dealership's certified inspection determined that the A/C compressor had suffered a catastrophic internal mechanical failure and had completely seized. According to the dealership, the compressor's internal failure while the system was operating resulted in metallic debris being circulated throughout and contaminating the A/C system. This catastrophic seizure heavily strained the engine's drive belt system. The failure was a direct result of the factory compressor shaft seal leaking out all system refrigerant and lubricating oil, causing the unit to run dry and seize. As a result, the dealership determined that replacing only the failed compressor would not be sufficient to properly restore the system. The recommended repair requires a complete A/C system overhaul, including replacement of the compressor, condenser, expansion valve, and associated refrigerant lines/components. Honda has openly acknowledged this exact factory defect in Service Bulletin 23-040, extending the shaft seal warranty to 10 years. However, Honda Corporate Customer Service is refusing responsibility for the downstream consequential destruction caused by their own defective component, citing only general vehicle age and mileage, despite the vehicle having 55,782 miles and sitting well within the 10-year extended warranty window. They have refused to provide an engineering justification or written analysis for this safety-related coverage denial. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA complaint #11756507 — an unverified report by a vehicle owner.
Jacksonville, FL
STEERING
National Highway and Traffic Safety Administration August 11, 2026. Dear Sir, Madame, I am writing regarding a safety issue with my 2020 Honda CR-V, purchased about one year ago. There is a serious issue with the steering column, and American Honda has declined assistance with repairs. I am seeking expedited assistance from NHTSA. This issue was first noted on the day I drove the vehicle to the Honda Dealership for maintenance (XXX). My daughter has been driving this vehicle, and did not report anything abnormal. I routinely schedule maintenance for her car when I have a day off. So I noticed this "sticking" of the steering wheel during my drive, especially at higher speeds and on the highway. However, I also notice a lunge during turns at lower speed. I asked the service advisor to test drive the car to assess this (and road noise - later deemed normal). The steering wheel actually gets stuck when making even minor (fine motor) adjustments during routine (straightway) driving conditions. It is a continuous problem, not intermittent, and it is easily noticeable to me and my wife. The service advisor who test-drove the CR-V with me and later provided the repair estimate is Eric Laurendeau (832). He suggested I reach out to American Honda for assistance. I reached out to Honda, who promptly declined any assistance. This CR-V has only 54,000 miles on it and is otherwise near-new. This car has been in one minor incident; the repair shop and insurance adjuster found no structural problems. This accident was the other driver's fault (not my daughter's). The estimated repair costs total $6657.41. I have a copy of the estimate. In my view this should be a safety recall, as it involves the steering column, and I do not feel comfortable allowing my [XXX] daughter to drive the car- and I cannot afford the repairs! Is there anything the NHTSA can do to help me with this??? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11756296 — an unverified report by a vehicle owner.
Marietta, GA
POWER TRAIN
While driving at highway speeds, my steering wheel physically binds, catches and then suddenly jerks when trying to make normal adjustments. This creates an unpredictable control hazard. This is similar to NHTSA Recall 24V-744 and Honda TSB 24-011. The internal steering gearbox is binding due to the same design & manufacturing tolerances.
NHTSA complaint #11755882 — an unverified report by a vehicle owner.
Marietta, GA
STEERING
While driving at highway speeds, my steering wheel physically binds, catches and then suddenly jerks when trying to make normal adjustments. This creates an unpredictable control hazard. This is similar to NHTSA Recall 24V-744 and Honda TSB 24-011. The internal steering gearbox is binding due to the same design & manufacturing tolerances.
NHTSA complaint #11755882 — an unverified report by a vehicle owner.
Bonney Lake, WA
STEERING
While driving at higher speeds and I turn to the left the steering wheel would stick. It would take a second to unstick to be able to move the wheel back to the right. I took it into my local Honda dealership and they said my power steering has an issue and needs to be replaced. I researched and found multiple 2020 Honda CR-V have had this issue and Honda has issued a recall from 2022 and newer CR-V and not for the 2020's. I have logged a complaint with Honda of America. My Honda is only 6 years old with 65,670 miles on it.
NHTSA complaint #11755444 — an unverified report by a vehicle owner.
Franklin, TN
STEERING
My vehicle exhibits a "sticky" steering column and has done so for a few years now. Honda issues a recall notice for 2022 CRV models, but mine is a 2020. The recall number is 24V-744. In June of 2023 with 25260 miles on the vehicle and while still under warranty, I took the car to my local dealer and was told they could not reproduce the issue and the steering was functioning as designed. It has done it ever since! This recall needs to be expanded to incorporate 2020 models as well.
NHTSA complaint #11754948 — an unverified report by a vehicle owner.
California, MD
SERVICE BRAKES
All the safety lights came on on the dashboard suddenly the brake assist did not work. Honda tells me the brake servo is bad. This is a known defect as other 2020 crv hybrids were recalled for the same reason. It is a dangerous safety hazard.
NHTSA complaint #11754699 — an unverified report by a vehicle owner.
All the safety lights came on on the dashboard suddenly the brake assist did not work. Honda tells me the brake servo is bad. This is a known defect as other 2020 crv hybrids were recalled for the same reason. It is a dangerous safety hazard.
NHTSA complaint #11754699 — an unverified report by a vehicle owner.
Huntsville, AL
ELECTRICAL SYSTEM
While out of state for thanksgiving in 2025. after stopped for break, car started up with all of the warning lights and check engine lights on. Like front radar out, hybrid system fault and etc. took to Honda dealership near by immediate. Diagnosed (their words) customer states check engine light is on and flashing pulled codes had code p0562 and pOED. traction motor control module system voltage low and HV battery cell voltage sense circuit. went through honda trouble shooting and honda states to replace power control unit (PCU) and battery condition monitor module. test drove vehicle codes came back recommend replacing modules. includes reprogramming. They indicated it is not safe to drive as you may not able to start the car or it can die while running. This was at out of state and have to repair without options and get a rental car for a week. Tech said they never seen that before in hybrid. Local dealer back home said they can’t say they had issue before. Reached out to Honda Corporate before Christmas and they declined good will reimbursement request.
NHTSA complaint #11754091 — an unverified report by a vehicle owner.
Huntsville, AL
FUEL/PROPULSION SYSTEM
While out of state for thanksgiving in 2025. after stopped for break, car started up with all of the warning lights and check engine lights on. Like front radar out, hybrid system fault and etc. took to Honda dealership near by immediate. Diagnosed (their words) customer states check engine light is on and flashing pulled codes had code p0562 and pOED. traction motor control module system voltage low and HV battery cell voltage sense circuit. went through honda trouble shooting and honda states to replace power control unit (PCU) and battery condition monitor module. test drove vehicle codes came back recommend replacing modules. includes reprogramming. They indicated it is not safe to drive as you may not able to start the car or it can die while running. This was at out of state and have to repair without options and get a rental car for a week. Tech said they never seen that before in hybrid. Local dealer back home said they can’t say they had issue before. Reached out to Honda Corporate before Christmas and they declined good will reimbursement request.
NHTSA complaint #11754091 — an unverified report by a vehicle owner.
Norwalk, CT
ENGINE
When driving on highway, the engine light came on and the car suddenly slowed down causing me concern about traffic around me still going at highway speed. Not understanding what the issue was and afraid the car would lose all power, I was able to shift lanes quickly to get to the breakdown lane. I was able to get the car to Honda Dealer driving at slow speed using back roads. The Honda Dealer confirmed an engine misfire caused the engine light and slowdown. The cause of the misfire was coolant leaking into engine cylinder and would require replacing the head gasket to fix the problem. The car had 75,000 miles and had been running fine until that point.
NHTSA complaint #11753213 — an unverified report by a vehicle owner.
at 112,000 milesSenatobia, MS
ENGINE AND ENGINE COOLING
The contact owns a 2020 Honda CR-V. The contact stated that while driving approximately 30 MPH, the vehicle failed to accelerate as intended and failed to exceed 50 MPH while depressing the accelerator pedal. The message "Cooling System Failure" was displayed, and the check engine warning light was illuminated. The dealer was contacted and advised that the vehicle should not be driven to prevent additional damage. The vehicle was towed to the dealer and was diagnosed with a blown head gasket. The head gasket and other unknown parts were replaced at the owner's expense, and the vehicle was repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 112,000.
NHTSA complaint #11751000 — an unverified report by a vehicle owner.
Antioch, TN
ENGINE
Faulty head gasket. Car is 2020 honda crv with 113,000 miles on it. Brought it honda because the dashboard lit up and all lights came on. Honda inspected it and stated it was coolant leaking into cylinder 2 and my car has shown no issues if this happening. After doing research, many have mentioned faulty head gaskets in the 10 gen hondas.
NHTSA complaint #11751166 — an unverified report by a vehicle owner.
Cedar Hill, TN
SERVICE BRAKES
I have experienced four instances of my vehicle braking (two very extreme) when nothing was nearby or in front of my vehicle. Two of these happened when passing through an intersection, but no other vehicles were nearby. Fortunately, no one was following close behind during two occasions, or I would have been rear ended. I mentioned this today while having my car serviced at the dealership(White’s Auto Mall in Hopkinsville, KY) but they wanted to charge me 207.00 for an inspection, which I didn’t think I should be responsible for paying. I have researched and found “phantom braking” to be a problem in my vehicle make and model.
NHTSA complaint #11751183 — an unverified report by a vehicle owner.
I have experienced four instances of my vehicle braking (two very extreme) when nothing was nearby or in front of my vehicle. Two of these happened when passing through an intersection, but no other vehicles were nearby. Fortunately, no one was following close behind during two occasions, or I would have been rear ended. I mentioned this today while having my car serviced at the dealership(White’s Auto Mall in Hopkinsville, KY) but they wanted to charge me 207.00 for an inspection, which I didn’t think I should be responsible for paying. I have researched and found “phantom braking” to be a problem in my vehicle make and model.
NHTSA complaint #11751183 — an unverified report by a vehicle owner.
I was exiting the freeway driving south about 110-115pm in [XXX] when suddenly my car seemed to stall or stop and brake orange light came on. It all happened very quickly and without any warning. The nearest vehicle ahead of me was very far away, at the stop turning left and I was entering the exit. Initially I thought the engine cut out but it didn't it was that the car had braked. It was very jarring and thankful no one was tailgaiting me because it could have caused an accident. I don't believe the car came to a complete stop but it reduced speed considerably. Later that day I went to an auto shop to use their digital check to see if there were any error codes etc. Nothing came up as flagged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11750001 — an unverified report by a vehicle owner.
Houston, TX
STEERING
The steering rack has failed on the 2020 model and apparently I’m not alone. Other model years have noted this issue with “sticky steering” issues and newer models have recalls. Honda is failing at providing quality parts to this vehicle and causing dangerous situations on the road.
NHTSA complaint #11749647 — an unverified report by a vehicle owner.