1,627 of the 40,071 complaints filed about the Jeep Grand Cherokee are about the seats — 100% of everything owners reported. The worst model year for it is 2014.
1,627
Complaints
100%
Share of all complaints
29
Crashes
51
Fires
SEATS
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
NHTSA complaint #11762726 — an unverified report by a vehicle owner.
SEATS
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
NHTSA complaint #11762727 — an unverified report by a vehicle owner.
SEATS
In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following the unexpected deployment, the passenger-side head restraint developed a persistent rattling condition. I brought the vehicle to Naples Chrysler Dodge Jeep Ram for inspection. The dealer advised that the head restraint would need to be replaced and provided an estimate of approximately $1,001.95, including parts and labor. I subsequently contacted Jeep Customer Care regarding the problem. My case was assigned Case Number 97938645 and was initially characterized as a high-priority Repair Cost Assistance matter. I was later advised that Goodwill assistance was not available for my 2018 vehicle. I am submitting this complaint because the Active Head Restraint is a safety device, and it spontaneously deployed while the vehicle was traveling approximately 40 mph, without a collision or rear impact. I am concerned that an inadvertent deployment of this safety device could strike and injure an occupant or potentially create a dangerous distraction or loss-of-control situation if it occurs while the vehicle is moving. I understand that certain 2014–2018 Jeep Grand Cherokee vehicles have been subject to FCA warranty-related action concerning Active Head Restraint inadvertent deployment. I am not asserting that my particular VIN qualifies for that coverage; I am reporting the actual safety event and asking NHTSA to consider it in evaluating this potential safety issue.
NHTSA complaint #11761413 — an unverified report by a vehicle owner.
SEATS
My 2022 Jeep Grand Cherokee 4xe has developed a recurring safety defect involving the front passenger seat lumbar-support system. Without any input from the passenger or driver, the pneumatic lumbar bladder will randomly begin inflating and continue until it reaches maximum inflation. When this occurs, the lumbar support protrudes significantly into the seatback and forces the passenger’s torso forward from the normal seated position. The passenger cannot reliably stop or reverse the inflation using the seat controls. This can interfere with proper seating posture and seat-belt positioning and creates a potential safety risk, particularly if the malfunction occurs while the vehicle is moving. There is no readily accessible owner method to manually vent or deflate the bladder when it becomes stuck. Correcting it directly would require disassembling the seat or accessing pneumatic components, potentially affecting warranty coverage. As a result, the passenger seat can become effectively unusable until the vehicle is serviced. The malfunction is unexpected, can distract the driver and passenger, and physically alters the occupant’s seating position without command. I believe this is more than a comfort issue and represents a potential safety defect in the powered/pneumatic seat system. I am requesting that NHTSA investigate whether similar unintended lumbar inflation failures are occurring in other 2022 Jeep Grand Cherokee and Grand Cherokee 4xe vehicles and whether manufacturer corrective action or a recall is warranted.
NHTSA complaint #11760843 — an unverified report by a vehicle owner.
SEATS
The copilot seat headrest violently detached from the base
NHTSA complaint #11760394 — an unverified report by a vehicle owner.
SEATS
The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.
NHTSA complaint #11759682 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.
NHTSA complaint #11759041 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The driver seat Active Head Rest system deployed unexpectedly while the car was parked.
NHTSA complaint #11758759 — an unverified report by a vehicle owner.
SEATS
On August 17, 2026, while my wife was driving our 2013 Jeep Grand Cherokee SRT8 under normal conditions, the front passenger Active Head Restraint (AHR/headrest) suddenly and violently deployed without any collision, impact, or other apparent triggering event. I was seated in the front passenger seat and the spring-loaded head restraint struck me hard in the back of the head. Approximately 24 hours after the incident, I developed headache, pain around/behind my eyes, and nausea. The symptoms are intermittent, with periods of feeling normal followed by nausea and headache. Because of these symptoms following the head impact, and as advised by my GP, I went to the hospital for medical evaluation and treatment. The Jeep dealer has inspected the vehicle and advised that the passenger head restraint requires replacement. The repair could be handled under my Mopar Lifetime Maximum Care warranty. However, the dealer has also advised me that Jeep/FCA no longer has the replacement head restraint available, so the defective safety component currently cannot be replaced with the required new part. I am also concerned about the driver’s Active Head Restraint because it is the same age and design as the passenger-side unit that deployed unexpectedly. The dealer advised that the driver’s unit cannot be replaced under warranty unless it also fails. FCA/Jeep has been notified of the incident and my resulting injury and is reviewing the matter. I am filing this complaint because an occupant-restraint component deployed without a collision, caused a head injury requiring hospital evaluation, and a replacement for the failed safety component is reportedly no longer available from the manufacturer.
NHTSA complaint #11758031 — an unverified report by a vehicle owner.
SEATS
While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side Active Head Restraint (AHR)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side Active Head Restraint remains in its deployed/dislodged condition.
NHTSA complaint #11757682 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 25 MPH to a park with her children inside the vehicle, the head restraint suddenly exploded without warning or impact. The head restraint was protruding approximately three to four inches. The contact sustained nerve issues involving the arm but had not sought medical attention. The contact consulted with an attorney. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 120,500.
NHTSA complaint #11757684 — an unverified report by a vehicle owner.
SEATS
engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter
NHTSA complaint #11755979 — an unverified report by a vehicle owner.
SEATS
part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.
NHTSA complaint #11755661 — an unverified report by a vehicle owner.
SEATS
Vehicle Information: Year / Make / Model: 2022 Jeep Grand Cherokee Overland 4xe Component(s) Involved: Engine / Hybrid Powertrain / Electrical System / Sudden Loss of Drive Power Current Mileage: Approximately 48,000mi Incident Summary I am filing this complaint because my 2022 Jeep Grand Cherokee Overland 4xe has developed a dangerous new defect following an official recall service: the engine completely dies while accelerating on the highway. I took my Jeep to an authorized dealership to have the safety recall performed for the engine shutdown issue. Before this recall work was completed, I had never experienced the vehicle dying on the highway. Since the recall "fix," however, the engine has cut out completely 4 separate times while accelerating at high speeds. The most recent time happened today (August 3, 2026). Losing all pedal response and motive power in fast-moving traffic with no warning is terrifying and creates an extreme hazard for myself and everyone around me. History of Vehicle Issues & Extended Shop Time This sudden highway stalling comes on top of severe, ongoing electrical problems that have plagued this Jeep. Altogether, the vehicle has spent months sitting in the dealership shop, yet the problems remain unfixed: Post-Recall Engine Shutdowns: 4 separate complete power loss incidents while accelerating on the highway (latest occurrence: August 3, 2026). Unresolved Battery Drain: Ongoing parasitic battery drain that kills the battery, requiring multiple rounds of diagnostics without a solution. Pervasive Electrical Glitches: Frequent system glitches, including frozen touchscreens, instrument cluster reboots, random dash warning lights, and connectivity drops. Media Hub Issues: Hardware problems involving the media hub module. Requested Action The recall fix did not solve the safety hazard—it seems to have triggered a new, life-threatening stalling issue on the highway, along with the string of other issues, it's unsafe to drive.
NHTSA complaint #11754402 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, there was a loud bang coming from behind the vehicle, and the contact was thrust forward. The contact looked around but saw no cause for the sound or for being thrust forward. The contact was able to drive back to the residence. After arriving at the residence, the contact became aware that the front driver's side seat headrest had exploded. The contact’s neck and head were hurt from the impact and from being thrust forward. The contact sought medical attention for whiplash. The vehicle was taken to the dealer and was diagnosed with a deployed headrest. The contact was informed that the headrest needed to be replaced. The dealer suggested replacing both front seat headrests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.
NHTSA complaint #11753452 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Active head restraint on driver seat deployed today for no reason. No collision, just deployed on its own.
NHTSA complaint #11753147 — an unverified report by a vehicle owner.
SEATS
I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.
NHTSA complaint #11750761 — an unverified report by a vehicle owner.
SEATS
The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.
NHTSA complaint #11750665 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.
NHTSA complaint #11750665 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers [XXX] and [XXX]. The internal structural plastic pins pinning back the high-tension loaded safety springs degraded, fatigued, and snapped completely on their own. altering the front occupants' driving posture, obstructing clear sightlines, and rendering the whiplash dynamic safety equipment entirely non-functional. The vehicle manufacturer (Stellantis / Jeep) is actively refusing to service or replace this failed safety equipment under the known 10-year AHR component warranty extension (Mopar Warranty Bulletin #23-018-20), citing a localized family ownership transfer. This represents a severe unaddressed occupant safety restraint hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11750148 — an unverified report by a vehicle owner.