263 of the
19,038 complaints filed about the Chrysler Town AND Country
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2005.
The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
NHTSA complaint #11705879 — an unverified report by a vehicle owner.
The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's side sliding door failed to function as intended. The contact stated that the alarm activated, and the sliding door seemed as if it would open independently. The contact stated that the failure was persistent and occurred more often during the warmer weather. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 89,500.
NHTSA complaint #11690505 — an unverified report by a vehicle owner.
The contact owns a 2015 Chrysler Town and Country. The contact stated that while attempting to open the rear passenger’s side door, the door failed to operate as intended and remained closed. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the mechanism in the door needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.
NHTSA complaint #11686848 — an unverified report by a vehicle owner.
The contact owns a 2010 Chrysler Town And Country. The contact stated that while driving on a highway at 45 MPH, the driver's side door caught on fire from the vent window switch. No warning lights were illuminated. The contact stated that she proceeded to drive the vehicle to the residence. The contact was able to reach her residence in time to exit the vehicle, and to call her husband who quickly rushed over to extinguish the fire. A fire department report was not filed. The contact stated that the door latch was melted and the door was no longer lockable. The contact mentioned during the failure she inhaled smoke and was coughing but no physical injuries were sustained. The contact received medical attention for her smoke inhalation. The local dealer was contacted and the contact was advised that the soonest appointment available for a diagnostic was early next year. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,633.
NHTSA complaint #11629782 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated that the locking mechanism of the driver's side rear sliding door had failed and the door could not be opened remotely or manually. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 62,000.
NHTSA complaint #11622446 — an unverified report by a vehicle owner.
The contact owns a 2015 Chrysler Town and Country. The contact stated while the vehicle was parked, the rear driver’s side and rear passenger’s side doors were inoperable while depressing the unlock button or attempting to exit the vehicle manually. The contact stated that the children seated in the rear of the vehicle had to go over to the front driver’s or front passenger’s side seats to exit the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the independent mechanic made the contact aware of TSB Number: D21-15; and informed the contact that the vehicle was under warranty. The contact was informed that the door lock actuators on the rear driver’s side and passenger’s side doors were faulty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the TSB. The failure mileage was approximately 115,000.
NHTSA complaint #11614254 — an unverified report by a vehicle owner.
The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 10V235000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 118,000.
NHTSA complaint #11588736 — an unverified report by a vehicle owner.
The contact owns a 2013 Chrysler Town and Country. The contact stated while placing the car seat in the third row and attempting to latch the seat belt, the seat belt failed to latch as needed. The dealer was contacted and recommended having a Fire Station install the car seat in the vehicle. The manufacturer was contacted, and a case was filed. The failure mileage was 70,000. The VIN was not available.
NHTSA complaint #11506248 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 30 MPH, the vehicle inadvertently down shifted to first gear. The contact stated that the vehicle failed to shift 3rd or 4th gear. The contact stated that after the vehicle down shifted, the check engine warning light illuminated. The contact stated that he quickly pulled the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the passenger’s side sliding door failed to open as needed. The vehicle was taken to the dealer where it was diagnosed that the actuator failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer and manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 138,000.
NHTSA complaint #11489789 — an unverified report by a vehicle owner.
The contact owns a 2014 Chrysler Town and County. The contact stated that while driving approximately 5 mph, the driver’s side electronic sliding door inadvertently opened. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer were notified but no assistance was offered. The contact indicated that the failure was due to the sliding door coming into contact with the electrical wires preventing the door from closing securely. The failure mileage was 72,000.
NHTSA complaint #11470829 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while operating the vehicle, the warning indicating the passenger side sliding door was unlocked had displayed and the ceiling light would remain illuminated. On several occasions while driving, the sliding door erroneously opened. The vehicle was taken to the local dealer who diagnosed that the door latch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 76,000.
NHTSA complaint #11460405 — an unverified report by a vehicle owner.
The contact owns a 2006 Chrysler Town and Country. The contact stated that while driving at various speeds, the turn signal, and brake light failed to function as needed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the center third brake light needed to be replaced. The contact stated that the vehicle was repaired; however, the failure had been reoccurring while driving. The contact also stated that the rear driver’s side door failed to open. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was unknown.
NHTSA complaint #11443245 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000. The VIN was not available.
NHTSA complaint #11435993 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.
NHTSA complaint #11435351 — an unverified report by a vehicle owner.
The passenger side sliding door will not latch closed in hot weather. It continuously tries to close but doesn’t latch. This has been happening for years. Now it is starting to do this while driving when the door is not even being opened or closed. The overhead lights come on and the door ajar symbol flashes and dings. It will continue to do this for 20 minutes or more while the door continuously tries to close. I have two children and feel that this is a safety issue because the door is not secure while driving. I have not yet taken it to a dealer because I have read online that tons of people have this problem and dealers haven’t been able to find a cause.
NHTSA complaint #11430385 — an unverified report by a vehicle owner.
The contact owns a 2006 Chrysler Town and Country. The contact stated that while he was a passenger in the vehicle, the driver’s side rear sliding door failed to open, and the contact had to exit from the trunk of the vehicle. The dealer was made aware of the failure and informed the contact that there was no recall associated with the Vin. The dealer inspected the vehicle and provided the contact with an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 99,000.
NHTSA complaint #11426944 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000
NHTSA complaint #11424959 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that both locking mechanisms needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the local dealer. The failure mileage was approximately 105,000.
NHTSA complaint #11424761 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.
NHTSA complaint #11424783 — an unverified report by a vehicle owner.
The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding door. The failure was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 20,000.
NHTSA complaint #11423249 — an unverified report by a vehicle owner.