Owners have filed 186 complaints
about the 2017 Chevrolet Suburban with NHTSA between 2017 and 2026.
The largest single group is the brakes.
Across this model's run it ranks 17 of 32 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 30
Against the median year of the Chevrolet Suburban. 50 means typical for this
model; 100 means roughly double.
Severity — 44
8.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 47
27% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2017 compares with every other Chevrolet Suburban
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
55.5%
1,000 – 9,999 miles
99.9%
10,000 – 24,999 miles
44.4%
25,000 – 49,999 miles
2527.5%
50,000 – 74,999 miles
1920.9%
75,000 – 99,999 miles
1213.2%
100,000 – 149,999 miles
1314.3%
150,000+ miles
44.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2017peak 10Aug 2026
Recalls on the 2017 Chevrolet Suburban
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201953337,378 units in Canada
Brakes
Issue: On certain vehicles, there may be an error in the electronic-brake control module software. This could cause the driveline-protection system to activate when a wheel-speed sensor fails. If this happens, the brakes could apply and cause the vehicle to pull to one side. Note: This recall only affects vehicles equipped with four-wheel drive, a 5.3-L engine, and a 3.08 ratio rear axle. The problem can only occur when the vehicle is in four-wheel drive or automatic mode, and travelling at a speed between 66 and 97 km/h (41 and 60 mph). A wheel-speed sensor failure will cause the electronic stability control (ESC) and anti-lock braking system (ABS) warning lights to turn on, and a "Service StabiliTrak" message to display. Safety Risk: A vehicle that suddenly pulls to one side could increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to update the electronic-brake control module software. General Motors advises that using two-wheel-drive mode can eliminate the risk until the recall repair is completed.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 2019324310,121 units in Canada
Brakes
Issue: On certain vehicles, there could be a reduction in power brake assist due to a decrease in output from the vacuum pump. This could cause a hard brake pedal and an increase in brake pedal effort to stop the vehicle. Safety Risk: A sudden increase in brake pedal force could lead to an increase in stopping distance. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to reprogram the electronic brake control module.
Recall 2016439362,263 units in Canada
Airbag
On certain vehicles, the sensing and diagnostic module (SDM), which controls airbag and pretensioner deployment, contains a software defect which may prevent the deployment of frontal airbags and pretensioners in certain circumstances. Failure of frontal airbags and seatbelt pretensioners to deploy in a crash (when warranted) could increase the risk of injury. Correction: Dealers will reflash the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, the dealers will replace the existing SDM with a new SDM containing the latest software. Note: This recall affects 2014-2017 model year Sierra LD/Silverado LD models and 2015-2016 model year Sierra HD/Silverado HD model vehicles.
Reports where the owner recorded a crash, a fire, an injury or a death.
Fordland, MO1 injured
FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system has failed. Specifically, the fuel lines are leaking at the connection point on the top of the fuel tank. The vehicle and the affected components are currently available for inspection upon request. How was your safety or the safety of others put at risk? This defect poses an immediate fire and life-safety hazard. Because the fuel leaks while the vehicle is powered on, any spark or heat source could ignite the fuel tank, leading to a vehicle fire or explosion. Additionally, the cabin environment has become toxic; the concentration of gasoline vapors is so high that it causes physical illness. One of my children vomited due to the fumes. The vehicle is currently undrivable because the vapors are intoxicating and hazardous to the health of all occupants. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the leak has been inspected, reproduced, and confirmed by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not yet been inspected by the manufacturer, law enforcement, or insurance representatives. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or dashboard messages (such as a Check Engine Light) prior to or during the failure. The symptoms—specifically a strong odor of raw gasoline—first appeared four days ago. The intensity of the odor and the rate of the leak have increased significantly since the initial onset.
NHTSA complaint #11740901 — an unverified report by a vehicle owner.
Miami, FLFire
ELECTRICAL SYSTEM
On [XXX], our car was parked for 5 hours at a public marina. [XXX], Miami, Fl 33138. At 316 pm the MIami Dade Fire Rescue arrived promptly to put out the car fire. There is a fire station on scene. It seems to have started at center console. We serviced the car 1/19/2026, a thermostat in the engine. The engine was not the source of the fire. We also recieved a "green" clean check list on the car except to check tire pressure monitor. This electrical fire started center console. We had a minor glitch with the radio and navigation system at times, the original system. However we had a green check list in January, 2026. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11740528 — an unverified report by a vehicle owner.
Dallas, TXFire
ENGINE
I was driving in [XXX] on 1604 and the car was driving fine and out of nowhere. The car started shaking while on the highway for about seven8 seconds and then I heard an explosion smoke and fire. I pulled to the side. The car was on fire. The whole car was on fire within a minute or two I always took care of the car. Don’t understand how that happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11729857 — an unverified report by a vehicle owner.
at 90,000 milesSan Jose, CACrash1 injured
AIR BAGS
The contact owned a 2017 Chevrolet Suburban. The contact stated that while driving at 40 MPH, another vehicle crashed into the rear driver side of the vehicle, causing him to lose control of the vehicle, collided into the curb, and the two right side tires, both driver's and passenger tires, became blown and damaged. The contact mentioned that after colliding with the curb, he crashed into a tree, which caused the right passenger side rim to detach from the tire. The contact also mention from the impact the whole right passenger side of the completely crushed and was damaged. The contact stated that no air bags deployed in his vehicle. The contact stated that he sustained a concussion to the head from the driver side window, brushing of the right rib, and bruises on both left and right hands. Medical attention was required. The contact stated that a police report was filed. The vehicle was towed to City Towing. The manufacturer was notified of this failure, and they requested information from the contact regarding the accident. The approximate failure mileage was 90,000.
NHTSA complaint #11714310 — an unverified report by a vehicle owner.
Green Bay, WIFire
UNKNOWN OR OTHER
While driving the Suburban in the early morning of Sunday, March 26, our Suburban's started on fire from under the front hood. The fire quickly engulfed the entire vehicle within minutes, destroying everything inside of it.
NHTSA complaint #11513942 — an unverified report by a vehicle owner.
at 56,027 milesConverse, TXCrash
SERVICE BRAKES
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving at approximately 5 MPH and slowing to park the vehicle in his residence driveway, the brakes failed to function and the vehicle rolled into a large plastic refuse bin. There was minor damage to the front driver side of the bumper. The contact stated that he buffed out the damage. The contact stated that he did not feel the normal pressure from the brake pedal. The contact placed the vehicle into reverse (R) to back away from the refuse bin and again the brakes failed to function. The contact stated that the "brake assist" light was illuminated. The contact had not taken the vehicle to a local dealer, it was not diagnosed. The contact stated he replaced all four brake pads on his vehicle. The manufacturer had been informed of the failure. The failure mileage was 56,027.
NHTSA complaint #11493103 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 84,478 milesFederal Way, WA
POWER TRAIN
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the transmission overheating warning light illuminated. The vehicle was driven to the shoulder of the road and waited for the engine to cool down. The contact stated that the failure reoccurred. The failure reoccurred every 15–20 miles while driving. In addition, the contact stated that eventually the vehicle stopped driving forward. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The failure reoccurred almost two years later. The vehicle was towed back to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with transmission failure. The contact was informed that an unknown part was not replaced during the transmission repair. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. In addition, the contact stated that the dealer was the dealer who completed all three of the repairs. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the failure was not due to a manufacturing defect. The failure mileage was approximately 84,478.
NHTSA complaint #11756021 — an unverified report by a vehicle owner.
Fairfax, VA
ELECTRICAL SYSTEM
The infotainment system started taking ghost inputs. We replaced the screen and the ghost inputs are still there. The Human interface module has gone bad. There are many reports of this happening to chevys of similar years. Chevy dealership told me we need to replace the whole system for over $1200. I first started having this problem in 2024. It changes radio stations, moves the display screen, and tries to activate other buttons on the screen. Has also tried to call onstar.
NHTSA complaint #11751425 — an unverified report by a vehicle owner.
Lexington, NC
SERVICE BRAKES
when applying the brakes and come to a complete stop and when you try to apply the brakes you have no power assist and when backing up if you apply the brakes more then once you have no power assist.
NHTSA complaint #11746786 — an unverified report by a vehicle owner.
at 125,000 milesPort St. Lucie, FL
POWER TRAIN
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle suddenly came to a complete stop. There was no warning light illuminated. The contact attempted to accelerate, and the vehicle drove sluggishly as if the tires were flat. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission and motor mounts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.
NHTSA complaint #11744890 — an unverified report by a vehicle owner.
Rochester, NY
POWER TRAIN
I am writing to formally report a critical safety defect in the vehicle’s transmission system. While driving, the vehicle began experiencing severe vibrations, accompanied by an abnormal increase in engine RPMs, while the vehicle failed to accelerate appropriately. The vehicle became unresponsive, limiting my speed to 15-20 mph. This forced me to make frequent stops every 6-7 minutes to allow the transmission to cool down, as the car would not sustain normal speeds. This failure created an extremely dangerous situation on the highway. Due to the sudden loss of power and inability to maintain traffic flow, I was subjected to aggressive behavior from other drivers, who were honking, gesturing, and clearly endangered by my inability to accelerate. This transmission failure is a major safety hazard that renders the vehicle unreliable and dangerous to operate in any traffic condition. I am requesting an immediate investigation into this transmission defect and a permanent resolution from General Motors, as this issue poses a significant risk of causing a collision. I spoke with the owner of AAMCO, and he showed me that they have 7 of these Chevy Suburbans, GMC Yukons, and Chevy Tahoes, Escalades, and they all have the same problem, the transmission needs to be replaced, and General Motors is not notifying car owners about this problem, but it should.
NHTSA complaint #11743335 — an unverified report by a vehicle owner.
Fordland, MO1 injured
FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system has failed. Specifically, the fuel lines are leaking at the connection point on the top of the fuel tank. The vehicle and the affected components are currently available for inspection upon request. How was your safety or the safety of others put at risk? This defect poses an immediate fire and life-safety hazard. Because the fuel leaks while the vehicle is powered on, any spark or heat source could ignite the fuel tank, leading to a vehicle fire or explosion. Additionally, the cabin environment has become toxic; the concentration of gasoline vapors is so high that it causes physical illness. One of my children vomited due to the fumes. The vehicle is currently undrivable because the vapors are intoxicating and hazardous to the health of all occupants. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the leak has been inspected, reproduced, and confirmed by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not yet been inspected by the manufacturer, law enforcement, or insurance representatives. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or dashboard messages (such as a Check Engine Light) prior to or during the failure. The symptoms—specifically a strong odor of raw gasoline—first appeared four days ago. The intensity of the odor and the rate of the leak have increased significantly since the initial onset.
NHTSA complaint #11740901 — an unverified report by a vehicle owner.
Miami, FLFire
ELECTRICAL SYSTEM
On [XXX], our car was parked for 5 hours at a public marina. [XXX], Miami, Fl 33138. At 316 pm the MIami Dade Fire Rescue arrived promptly to put out the car fire. There is a fire station on scene. It seems to have started at center console. We serviced the car 1/19/2026, a thermostat in the engine. The engine was not the source of the fire. We also recieved a "green" clean check list on the car except to check tire pressure monitor. This electrical fire started center console. We had a minor glitch with the radio and navigation system at times, the original system. However we had a green check list in January, 2026. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11740528 — an unverified report by a vehicle owner.
Dallas, TXFire
ENGINE
I was driving in [XXX] on 1604 and the car was driving fine and out of nowhere. The car started shaking while on the highway for about seven8 seconds and then I heard an explosion smoke and fire. I pulled to the side. The car was on fire. The whole car was on fire within a minute or two I always took care of the car. Don’t understand how that happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11729857 — an unverified report by a vehicle owner.
at 90,000 milesSan Jose, CACrash1 injured
AIR BAGS
The contact owned a 2017 Chevrolet Suburban. The contact stated that while driving at 40 MPH, another vehicle crashed into the rear driver side of the vehicle, causing him to lose control of the vehicle, collided into the curb, and the two right side tires, both driver's and passenger tires, became blown and damaged. The contact mentioned that after colliding with the curb, he crashed into a tree, which caused the right passenger side rim to detach from the tire. The contact also mention from the impact the whole right passenger side of the completely crushed and was damaged. The contact stated that no air bags deployed in his vehicle. The contact stated that he sustained a concussion to the head from the driver side window, brushing of the right rib, and bruises on both left and right hands. Medical attention was required. The contact stated that a police report was filed. The vehicle was towed to City Towing. The manufacturer was notified of this failure, and they requested information from the contact regarding the accident. The approximate failure mileage was 90,000.
NHTSA complaint #11714310 — an unverified report by a vehicle owner.
Brentwood, CA
POWER TRAIN
Component or System Failure The vehicle experienced two major mechanical failures. First, the transmission failed and required full replacement shortly after the expiration of the 60,000-mile powertrain warranty. At the time of this failure, the vehicle had approximately 61,000 miles. Second, at 100,119 miles, the engine suffered a catastrophic failure that required complete engine replacement. Safety Risk The transmission failure impaired normal drivability and created a safety risk due to reduced or unreliable propulsion, which could have resulted in loss of power while driving in traffic. The engine failure rendered the vehicle inoperable and could have posed a serious safety hazard if it had occurred while the vehicle was in motion, including sudden loss of engine power. Problem Confirmation and Inspection Both failures were diagnosed and confirmed by dealership service personnel, who determined that full replacement of the transmission and later the engine was necessary. The issues were identified through inspection and standard diagnostic procedures. Warning Lamps or Symptoms There were no clear, persistent, or meaningful warning lamps, messages, or symptoms that would have reasonably alerted the driver to an impending transmission failure prior to it occurring. Any warning indicators appeared at or immediately before the failure. Similarly, there were no significant warning signs that would have predicted the engine failure prior to the need for complete replacement. Additional Information Both the transmission and engine failed at relatively low mileage for major powertrain components. The transmission failure occurred just beyond the powertrain warranty threshold, and the engine required full replacement at 100,119 miles. . These failures suggest a potential defect or durability concern affecting critical powertrain systems.
NHTSA complaint #11711690 — an unverified report by a vehicle owner.
Brentwood, CA
ENGINE
Component or System Failure The vehicle experienced two major mechanical failures. First, the transmission failed and required full replacement shortly after the expiration of the 60,000-mile powertrain warranty. At the time of this failure, the vehicle had approximately 61,000 miles. Second, at 100,119 miles, the engine suffered a catastrophic failure that required complete engine replacement. Safety Risk The transmission failure impaired normal drivability and created a safety risk due to reduced or unreliable propulsion, which could have resulted in loss of power while driving in traffic. The engine failure rendered the vehicle inoperable and could have posed a serious safety hazard if it had occurred while the vehicle was in motion, including sudden loss of engine power. Problem Confirmation and Inspection Both failures were diagnosed and confirmed by dealership service personnel, who determined that full replacement of the transmission and later the engine was necessary. The issues were identified through inspection and standard diagnostic procedures. Warning Lamps or Symptoms There were no clear, persistent, or meaningful warning lamps, messages, or symptoms that would have reasonably alerted the driver to an impending transmission failure prior to it occurring. Any warning indicators appeared at or immediately before the failure. Similarly, there were no significant warning signs that would have predicted the engine failure prior to the need for complete replacement. Additional Information Both the transmission and engine failed at relatively low mileage for major powertrain components. The transmission failure occurred just beyond the powertrain warranty threshold, and the engine required full replacement at 100,119 miles. . These failures suggest a potential defect or durability concern affecting critical powertrain systems.
NHTSA complaint #11711690 — an unverified report by a vehicle owner.
Ridgefield, WA
ENGINE
Had to have all lifters replaced even after its a known issue with the manufacturer i had to pay out of pocket with no recall
NHTSA complaint #11708229 — an unverified report by a vehicle owner.
Big Rock, IL
STEERING
While driving, the vehicle has repeatedly experienced sudden loss of power and electrical failures without warning. During these events, the dashboard flickers, warning messages appear, and the vehicle shuts off or goes into reduced power mode. When this occurs, steering becomes extremely difficult, braking becomes stiff, and the vehicle cannot accelerate. These incidents have happened multiple times in different driving situations, including: At stoplights While pulling into intersections Backing out of parking spaces Driving on public roads, including dark rural roads Driving with my three minor children in the vehicle On at least one occasion, the vehicle shut off while pulling onto a road with oncoming traffic, leaving us stopped in the roadway with no power and limited steering/braking. This created an immediate and serious risk of collision. The vehicle eventually restarted after several attempts. The problem has occurred repeatedly over many months. Multiple independent repair facilities have attempted to diagnose and repair the issue, but no definitive cause has been identified, and the failures continue. The vehicle has had numerous electrical, sensor, engine, and powertrain-related repairs, yet the loss-of-power events persist. Because the vehicle can suddenly shut down while in motion and compromise steering and braking, I believe this is a serious safety defect that could result in a crash, injury, or worse.
NHTSA complaint #11705830 — an unverified report by a vehicle owner.
Big Rock, IL
ELECTRICAL SYSTEM
While driving, the vehicle has repeatedly experienced sudden loss of power and electrical failures without warning. During these events, the dashboard flickers, warning messages appear, and the vehicle shuts off or goes into reduced power mode. When this occurs, steering becomes extremely difficult, braking becomes stiff, and the vehicle cannot accelerate. These incidents have happened multiple times in different driving situations, including: At stoplights While pulling into intersections Backing out of parking spaces Driving on public roads, including dark rural roads Driving with my three minor children in the vehicle On at least one occasion, the vehicle shut off while pulling onto a road with oncoming traffic, leaving us stopped in the roadway with no power and limited steering/braking. This created an immediate and serious risk of collision. The vehicle eventually restarted after several attempts. The problem has occurred repeatedly over many months. Multiple independent repair facilities have attempted to diagnose and repair the issue, but no definitive cause has been identified, and the failures continue. The vehicle has had numerous electrical, sensor, engine, and powertrain-related repairs, yet the loss-of-power events persist. Because the vehicle can suddenly shut down while in motion and compromise steering and braking, I believe this is a serious safety defect that could result in a crash, injury, or worse.
NHTSA complaint #11705830 — an unverified report by a vehicle owner.
Big Rock, IL
ENGINE
While driving, the vehicle has repeatedly experienced sudden loss of power and electrical failures without warning. During these events, the dashboard flickers, warning messages appear, and the vehicle shuts off or goes into reduced power mode. When this occurs, steering becomes extremely difficult, braking becomes stiff, and the vehicle cannot accelerate. These incidents have happened multiple times in different driving situations, including: At stoplights While pulling into intersections Backing out of parking spaces Driving on public roads, including dark rural roads Driving with my three minor children in the vehicle On at least one occasion, the vehicle shut off while pulling onto a road with oncoming traffic, leaving us stopped in the roadway with no power and limited steering/braking. This created an immediate and serious risk of collision. The vehicle eventually restarted after several attempts. The problem has occurred repeatedly over many months. Multiple independent repair facilities have attempted to diagnose and repair the issue, but no definitive cause has been identified, and the failures continue. The vehicle has had numerous electrical, sensor, engine, and powertrain-related repairs, yet the loss-of-power events persist. Because the vehicle can suddenly shut down while in motion and compromise steering and braking, I believe this is a serious safety defect that could result in a crash, injury, or worse.
NHTSA complaint #11705830 — an unverified report by a vehicle owner.
Fresno, CA
AIR BAGS
Warning light indicating front passenger airbag inflator which is at risk of exploding during a crash due to propellant degradation sending metal fragments into the vehicle.
NHTSA complaint #11692204 — an unverified report by a vehicle owner.
Janesville, MN
SEAT BELTS
The passenger seat belt will no longer just click in. In order for us to get it to latch, you have to push down on the red button as your pushing the seat belt in, then it will latch. We bought this used and within 1-2 weeks this happened. But other things happened with the engine and that took priority. It was in the shop for almost 6 months. I'm not sure if the dealer/ previous seller knew about it and they were able to "fix" it so it worked when we bought it. (We are lied to on a lot of things) I'm afraid that it might not hold up in a crash if it's not buckling right.
NHTSA complaint #11690971 — an unverified report by a vehicle owner.
Bozeman, MT
UNKNOWN OR OTHER
The factory exterior paint is failing. Most notable on the hood, roof and back passenger side lower quarter panel area. I just got an estimate to just repaint the hood through the dealership and it was over $3,000.00 (estimate attached) and ballpark estimate to repaint the entire car was around $10,000.000. They indicated that they were not aware of any factory recalls for the failing paint. I've heard that other car owners have experienced the same issue.
NHTSA complaint #11687979 — an unverified report by a vehicle owner.
at 122,000 milesSan Diego, CA
POWER TRAIN
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving 65 MPH, the vehicle started shuddering violently, prompting the contact to discontinue driving over 60 MPH. Additionally, the contact stated that there was an abnormal clicking sound while making right or left turns. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.
NHTSA complaint #11669692 — an unverified report by a vehicle owner.
at 122,000 milesSan Diego, CA
STEERING
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving 65 MPH, the vehicle started shuddering violently, prompting the contact to discontinue driving over 60 MPH. Additionally, the contact stated that there was an abnormal clicking sound while making right or left turns. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.
NHTSA complaint #11669692 — an unverified report by a vehicle owner.
at 122,000 milesSan Diego, CA
ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving 65 MPH, the vehicle started shuddering violently, prompting the contact to discontinue driving over 60 MPH. Additionally, the contact stated that there was an abnormal clicking sound while making right or left turns. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.
NHTSA complaint #11669692 — an unverified report by a vehicle owner.
at 43,000 milesSetauket, NY
ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 25 MPH, the check engine warning light flashed, and the traction control warning light illuminated. The contact was able to pull over to the side road and contacted the dealer. The dealer advised the contact to not restart the vehicle. The vehicle was towed to the dealer, where it was diagnosed with lifter valves failure. The dealer determined that the two banks of lifter valves and the camshaft needed to be replaced. The contact stated that the vehicle was previously repaired under warranty for the same failure. The dealer provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the dealer for assistance in reducing the cost of the repair. The failure mileage was approximately 43,000.
NHTSA complaint #11665827 — an unverified report by a vehicle owner.
at 105,000 milesBillings, MT
POWER TRAIN
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving at undisclosed speeds, the vehicle hesitated to upshift while the accelerator pedal was depressed, and the vehicle experienced a loss of automotive power. Additionally, the contact stated that the vehicle failed to shift into the intended gear while the gear shifter was in use. An unknown warning light was illuminated. The vehicle was towed to a local service center, where it was diagnosed and determined that there were metal shavings in the engine, and the engine needed to be replaced. The vehicle was not repaired. The transmission had been replaced prior to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.
NHTSA complaint #11658880 — an unverified report by a vehicle owner.
at 105,000 milesBillings, MT
ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving at undisclosed speeds, the vehicle hesitated to upshift while the accelerator pedal was depressed, and the vehicle experienced a loss of automotive power. Additionally, the contact stated that the vehicle failed to shift into the intended gear while the gear shifter was in use. An unknown warning light was illuminated. The vehicle was towed to a local service center, where it was diagnosed and determined that there were metal shavings in the engine, and the engine needed to be replaced. The vehicle was not repaired. The transmission had been replaced prior to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.
NHTSA complaint #11658880 — an unverified report by a vehicle owner.
Trenton, NJ
ELECTRICAL SYSTEM
Sitting in my truck and everything just stopped working. Starter was still going even with the key out of the ignition and there was a burn smelling come from under the engine and the truck wouldn't Starter. Had to get it tow from my job. Till this day my truck is still down. Engine be replace and the dealership still don't know why it still wouldn't starter. Also before the electrical problem. Me and my family was come down the highway from a vacation and the engine when i lost acceleration to the engine. The speed limit was 65 I can only do 25 because the engine lost acceleration. I only had the truck for three months. People told me that there was recalls on engine problem with the Chevrolet suburban and Tahoe. I looked it up and it is for 2019 and up. So know i have to pay 3800 to replace everything. I cant afford to replace anything I cant afford I use vehicle. The dealership that I got the vehicle from is closed down because they was lemons to people know everyone is stuck with a vehicle that they still have to pay the bank. And can't drive there vehicle. It's not right they have recalls on vehicles that are 2019 and up. I'm just looking for help. Because to be honest me and my family wouldn't be here because of the engine and electrical problem. So can someone please look in to this from a sincere father, husband, grandfather. The dealership name is Stratum auto group. 2050 Burlington-mount holly
NHTSA complaint #11658366 — an unverified report by a vehicle owner.