Toyota Highlander vs Chevrolet Impala

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Toyota Highlander	Chevrolet Impala
Complaints on file	7,124	15,232
Model years covered	1997–2026	1963–2020
Worst model year	2019	2000
Best model year	2025	1994
Crashes reported	701	932
Fires reported	86	477
Injuries reported	381	631
Deaths reported	10	7
Most complained-about part	Transmission & Drivetrain	Electrical System
Share of complaints involving harm	16.5%	13.4%

Toyota Highlander by year

1 1 158 335 316 337 289 346 159 502 178 272 229 230 281 161 250 137 369 353 625 365 618 311 232 55 13 1

97 98 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Transmission & Drivetrain 988 13.9%

Brakes 745 10.5%

Engine & Cooling 713 10.0%

Electrical System 623 8.7%

Other & Unspecified 608 8.5%

Windows, Mirrors & Wipers 529 7.4%

Body & Structure 449 6.3%

Acceleration & Cruise Control 447 6.3%

Chevrolet Impala by year

1 4 2 5 1 2 2 2 3 1 1 6 19 64 120 2 4 4 1,128 959 1,077 935 1,375 811 803 932 1,203 1,368 737 844 422 467 1,021 436 178 138 88 41 26

63 66 67 69 77 79 81 82 83 85 87 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 3,503 23.0%

Engine & Cooling 1,960 12.9%

Steering 1,227 8.1%

Brakes 975 6.4%

Stability & Traction Control 971 6.4%

Airbags 963 6.3%

Transmission & Drivetrain 945 6.2%

Lights 737 4.8%