83 of the 17,975 complaints filed about the Ford Edge are about the seats — 0% of everything owners reported. The worst model year for it is 2013.
83
Complaints
0%
Share of all complaints
5
Crashes
2
Fires
SEATS
- Seat back and seatbelts. Vehicle totaled. - Fractured right humerus and nose, Radial Nerve Palsy, unemployment - 4 vehicles involved (report attached) - no warnings - Broken driver's seat back (my weight 140lbs)
NHTSA complaint #11757191 — an unverified report by a vehicle owner.
SEATS
On Dec 11, 2025, the driver’s heated seat in my 2013 Ford Edge overheated within minutes of activation, causing first- and second-degree burns to the occupant. The vehicle was inspected on March 18, 2026 and escalated for management review, but the manufacturer failed to provide the promised follow-up by March 26, 2026, and the defect remains unresolved, posing an ongoing risk of injury. No problems prior to ever using the heated seats.
NHTSA complaint #11731909 — an unverified report by a vehicle owner.
SEATS
-Yes it's available to inspect. -Drivers seat heater overheated and caused 2nd degree burns on 10-20% of my body. No warning lights or alerts. - yes it's been reproduced by mechanic. - no it has not been inspected. - no warning lamps. No error codes. No messages. No other warning.
NHTSA complaint #11708484 — an unverified report by a vehicle owner.
SEATS
The front driver seat belt has been fraying to the point that there’s only about 1/2” of belt left to hold it together. It’s frayed above the buckle so if I was to hit anything & depending on the belt to save my life I’m screwed bc it’ll just snap. I’ve contacted ford who refuses to replace it under warranty bc it’s been over 6yrs which is wrong bc it is a genuine ford motor craft part and peoples safety and lives depend on the seatbelt to save lives. It shouldn’t only be under warranty for a limited amount of time if it’s an original ford part. So bc ford has discontinued all parts and belts for the front driver’s side I can’t find a replacement for under $200! So this is deadly and I’m not sure what led to this level of fraying other than the mechanical device it winds up in. I always wear my belt and never has it been in the door or anything so I’m not sure what caused this horrible problem but it’s even worse ford refuses to replace it. I drive a 2010 edge se fwd it has only 88k miles and has barely been driven and one owner. I’ve looked online and seen that a lot of fords have had recalled seat belts. I believe this needs to be a recall especially considering all the front driver’s seat belts on ford have been discontinued and they don’t offer any other brand of replacement. How can they expect to ensure the safety of the driver of the car if they don’t have a lifetime replacement warranty on the actual belt itself or even offer a replacement for a decent price or a replacement at all for that matter considering all have been discontinued that tells me they weren’t that secure to begin with if they aren’t even available.
NHTSA complaint #11704627 — an unverified report by a vehicle owner.
SEATS
Intermittently the seat heater for the drivers seat activates on its own. Goes to full heat getting extremely hot. Cannot initially turn down or off with the button on dash. Have to turn off vehicle and let it sit. Start vehicle - seat heater still on full. Sometimes the off/start sequence has to be repeated several times, before the button will work, lowering or turning off the seat heater. Incidents are increasing in frequency. Now taking more off/starts to get the seat heater to deactivate. Last incident. 5 off/start sequences over an 8-10 minute period.
NHTSA complaint #11693332 — an unverified report by a vehicle owner.
SEATS
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
NHTSA complaint #11666135 — an unverified report by a vehicle owner.
SEATS
I was driving on the freeway, when All of the sudden the driver seat started to move by itself, and the door locks started locking and unlocking by itself.
NHTSA complaint #11635300 — an unverified report by a vehicle owner.
SEATS
The seat feels like it’s leaning to the right and rocks back on start and rocks forward on stop. Please advise if this is part of a larger issue.
NHTSA complaint #11621062 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2015 Ford Edge. The contact stated that the track underneath the front driver’s side seat had a sharp edge, which cut her ankle. The contact had a cut on the back of the right calf but did not seek medical attention. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11615963 — an unverified report by a vehicle owner.
SEATS
I have a 2024 Ford Edge SEL. The issue is the the driver front and passenger front head rests. The head rest is only adjustable up to down, not forward or back. The current position of the head rest with the seat in normal upright driving position forces your head into your chest and you are looking at the floor with no neck support. There is no position to adequately support your head and neck with the current headrest. It is tilted too far forward toward the windshield. Dealer confirmed. Dealer looked it over and said this is how its made. No warnings. Just the position of the headrest appears to be tilted extraordinarily too far forward. High potential for injury in a crash. What I'd like to see is an alternate Headrest to alleviate the angle the current one poses upon the drive rand passenger.
NHTSA complaint #11612612 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2020 Ford Edge. The contact stated that while turning off and entering the vehicle, the contact observed a burning odor inside the cabin of the vehicle. The vehicle was inspected, and the contact observed a huge hole in the seat back of the passenger's seat. The vehicle was taken to a dealer where it was diagnosed that the heating element for the seat heater had shorted out. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.
NHTSA complaint #11592690 — an unverified report by a vehicle owner.
SEATS
The drivers side power seat motor appears to be malfunctioning. When the seat is moved, the motor makes a grinding/vibrating noise. It appears to be a defective motor. Ford dealer inspected the car today, and reported upon checking there were no codes when scanned, so the seat could not be repaired. There is concern for safety, as this is the drivers side seat and if the power motor stops functioning after the seat is moved, the driver will be unable to safely drive the vehicle.
NHTSA complaint #11589192 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2024 Ford Edge. The contact stated that the rear bench seat was loose. The contact stated that the base was attached; however, the back of the bench moved and wiggled when the hand was placed anywhere on the bench. The contact stated that the seat was not secured, and it was not safe to install the car seat on the bench. The vehicle was taken to the dealer where the contact was informed that it was normal for the seat to move. The manufacturer was made aware of the issue. The failure mileage was approximately 2,000.
NHTSA complaint #11584095 — an unverified report by a vehicle owner.
SEATS
The seat rocks back and forth on takeoff and stop. Self inspected and found cracked square tubing on frame of seat. Car does not feel safe to me to drive. Car has never been in accident to my knowledge. Was purchased used.
NHTSA complaint #11570895 — an unverified report by a vehicle owner.
SEATS
I got the Edge in 02/18/23 purchased brand. I noticed that the drivers seat is loose. I actual took into the dealer where it was purchased and I was told it would take 3 months to look at it. Needless to say I didn't leave the vehicle. I also notice that body trim was coming off and I filed a claim with Ford but I was told a dealer would have to send pictures and they would decide if they would cover it under warranty. The lane keep assist or Ford Co-pliot will over compensate and if not careful will cause a crash.
NHTSA complaint #11561794 — an unverified report by a vehicle owner.
SEATS
seat belts are jammed and wont come out, thr electric component of the chair movies on it's own
NHTSA complaint #11537534 — an unverified report by a vehicle owner.
SEATS
Driver power seat tilts backward suddenly when accelerating or backing causing driver to lose control of the vehicle.
NHTSA complaint #11478389 — an unverified report by a vehicle owner.
SEATS
DRIVERS SEAT ROCKS BACK AND FORTH WHEN ACCELERATING OR BREAKING. RESEARCH ON THE INTERNET OF OTHER NHTSA REPORTS SHOW THIS FROM DEALER REPORTS TO BE A FAILURE OF THE SEAT TRACK WITH AN ESTIMATED REPAIR COST OF $1100. SEVERAL 2009/2010 EDGE REPORTS ON THIS SITE. MOST UNSETTLING REPORT WAS --> "DURING AN ACCIDENT LAST YEAR THE DRIVERS SEAT BROKEFROM IT'S TRACK". HERE IS THE $35 OEM PART THAT FAILS --> Seat Track 7T4Z7866410FC. THIS HAPPENS ENOUGH WHERE THE PART IS ROUTINELY AVAILABLE ON EBAY.
NHTSA complaint #11429172 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.
NHTSA complaint #11420534 — an unverified report by a vehicle owner.
SEATS
THE PASSENGER SEAT IS LOSE AND MAKES RATTLING NOISES
NHTSA complaint #11399098 — an unverified report by a vehicle owner.