Front axle snapped. Power steering rack faulty. Leaks all fluids other than oil! Tire stud snapped sent me into a ditch. Transmission has been rough and leaking and only 160k miles. Manual says no need to warm up car as it's got a magic part. Well transmission is blown after following manual to the T on matinece and operation. My family is a ford family! Minus one after this 08 edge can't believe they are allowed on the road. Help!!!!
NHTSA complaint #11749083 — an unverified report by a vehicle owner.
Two-piece Ford OEM lug nuts, used on numerous Ford models and years, are notorious for swelling, rendering them unremovable with a standard lug nut wrench. Although the issue is well-known by people in the auto and auto parts industries, it is not generally known by the average Ford owner. This places the driver of such a vehicle at risk of being stranded, unable to replace a flat tire with the spare tire, and subject to an extended period of the risks associated with disabled vehicles beside busy roadways. It also subjects them to a towing, or roadside service, expense that would otherwise be unnecessary. Since Ford has, thus far, not owned this as a recall issue, once the vehicle owner is aware of it, they also bear the cost of replacing the lug nuts -- $10 per nut for the same Ford two-piece nuts, or $5 to $15 or more for suitable one-piece nuts, plus $140 to $180 for labor (more if any of the nuts are swollen or seized) to install them.
NHTSA complaint #11737098 — an unverified report by a vehicle owner.
the lug nut caps will not come off and no tire store in our area can get them off without charging an arm and a leg. what if we were on the road with a flat tire? my husband is [XXX] and i'm [XXX] . there is no way we'd be able to get the wheel off to change it. what if we had no cell service and a driver who is a criminal stops to "help". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11712716 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Edge. The contact stated that while driving 40 MPH, the rear passenger's side tire became flat, and the front passenger's side tire lost a significant amount of air pressure. The contact was able to drive to the residence. The vehicle was taken to the dealer, where all four tires were replaced with brand new tires; however, the failure recurred a week later. The vehicle was taken back to the dealer, where the deflated tires were resealed; however, the failure recurred a month later. The vehicle was taken to the dealer, where it was diagnosed and determined that the rims were corroded. The dealer cleaned the corroded rims and resealed the tires; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rims and the seal on the rims were defective, causing the tires to deflate. The dealer informed the contact that several other Ford vehicles of the same model were experiencing the rim failure. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and denied assistance due to the age of the vehicle; however, the dealer advised the contact that the failure was a factory defect and was not related to the age of the vehicle. The vehicle was not repaired. The failure mileage was approximately 39,000.
NHTSA complaint #11703743 — an unverified report by a vehicle owner.
2017 Ford Edge, front axle and ball joint had to be replaced around 33K- still under extended warranty.. Now same or opposite ball joint /axle making click/ ping at 43K no longer under warranty, cant tell left or right axle/ball joint. Will have to take it in to ford at Melbourne Fl at personal expense.. Probably next month...
NHTSA complaint #11699781 — an unverified report by a vehicle owner.
The coolant is leaking into the engine area. Causing repeated coil failures and misfire and i assume damage to engine. I believe engine block needs to repaired or replaced. Also, during both dry and especially slippery/wet conditions... my vehicle is veering to both sides on its own while driving .my hands are on wheel going straight and it just drifts, slips and slides. Afraid I'm going to crash. No warning lights. Might be esc and or abs systems. It seems these are known issues for this year make and model but these recalls and warnings for some reason are not attached to my VIN. I need them attached to my VIN so that I can take to Ford dealership for repair before these system failures kill me.
NHTSA complaint #11689618 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Edge. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, where a front wheel alignment was performed, and the front driver’s side lug nuts were replaced. The contact stated that while driving at 10 MPH, the front driver’s side wheel detached from the vehicle, and the contact lost control of the vehicle. Due to the failure, the vehicle sustained extensive front-end damage, and the vehicle was towed to an independent mechanic. The Insurance Provider sent a Claims Adjuster to assess the damages and declared the vehicle a total loss. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 145,000.
NHTSA complaint #11688855 — an unverified report by a vehicle owner.
Gear change struggles and shudders during 2nd to 4th gear (18-39 mph) when pressing the gas pedal. Driving in sport mode does help but not for long. This problem disappears when cruise control is activated. Went to workshop and had to replace the torque converter. Several owners report similar problems. I bought this car with a mileage of 103,000 miles and it seems to already have some jerking during gear changes but not as bad. It got worse around 120,000 miles. The safety was not of a concern, but the driving dynamics was concerning since the whole vehicle was shaking during gear changes. I checked the NHTSA website and it this vehicle did not have any recalls so far. Another slightly minor but inconvenient issue is the TPMS sensor malfunction. Most of the time the sensors seem to be working perfectly but every time I drive above 50 mph for at least half an hour the dashboard shows TPMS sensor malfunctioning. After I turned off the engine for at least 15 to 30 minutes and I turn on the engine again. The problem seems to disappear temporarily
NHTSA complaint #11686987 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Edge. The contact stated that while changing the lug nuts on the wheels, the contact became aware that the lug nuts were swollen. The vehicle was towed to the dealer, and it was determined that the lug nuts needed to be replaced due to the outer shells being swollen. The dealer informed the contact that the lug nuts were defective due to the swelling, which caused the lug nuts to no longer fit the studs properly. The contact stated that the failure was a known issue. The lug nuts were replaced with solid steel lug nuts without caps. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.
NHTSA complaint #11686513 — an unverified report by a vehicle owner.
I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.
NHTSA complaint #11674354 — an unverified report by a vehicle owner.
Scheduled tire rotation with Ford. Unable to complete because of lug nuts swelling which Ford is aware of. My lug wrench does not fit. I now have to spend $200.00 to replace all lug nuts on a 2019 Ford Edge. This should be a recall issue and at least a safety issue. To be stranded on the road only to find out the lug wrench doesn't fit anymore 😒
NHTSA complaint #11669931 — an unverified report by a vehicle owner.
The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a torn CV Boot was the cause of my axel disengaging. However there was no mention of a torn CV Boot in the dealerships multipoint inspection of my vehicle when originally brought in. Ford Customer Service and the dealership denied my claim.
NHTSA complaint #11632439 — an unverified report by a vehicle owner.
The contact's wife owns a 2018 Ford Edge. While the contact’s wife was pulling into the driveway, the contact heard an abnormal hissing sound coming from the rear passenger’s side tire. The contact used a set of pliers to remove a stone from the tire, causing the tire to deflate. The contact attempted to replace the tire and discovered that the lug nuts were swollen, preventing the lug nuts from being removed. The contact called his son and was able to use other tools to remove the lug nuts. The spare tire was placed on the vehicle, and the vehicle was taken to an independent mechanic who acknowledged the lug nut failure and referred the contact to the dealer for assistance. The lug nuts on the other wheels were also swollen. The dealer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
NHTSA complaint #11623712 — an unverified report by a vehicle owner.
Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!
NHTSA complaint #11614907 — an unverified report by a vehicle owner.
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
NHTSA complaint #11594138 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
NHTSA complaint #11581355 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Edge. The contact stated that upon taking the vehicle to the dealer for regular tire maintenance, he was informed that the lug nuts were defective. The contact stated that it was suggested that the lug nuts be cut off and replaced. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 79,500.
NHTSA complaint #11576661 — an unverified report by a vehicle owner.