Owners have filed 391 complaints
about the 1993 Dodge Grand Caravan with NHTSA between 1996 and 2024.
The largest single group is the brakes.
Across this model's run it ranks 25 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 30
Against the median year of the Dodge Grand Caravan. 50 means typical for this
model; 100 means roughly double.
Severity — 33
6.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 3
2% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1993 compares with every other Dodge Grand Caravan
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
11.8%
25,000 – 49,999 miles
23.5%
75,000 – 99,999 miles
1221.1%
100,000 – 149,999 miles
2442.1%
150,000+ miles
1831.6%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 1996peak 25Apr 2024
NHTSA investigations into the 1993 Dodge Grand Caravan
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDI...
DP03002Opened 7 May 2003Closed 22 Jul 2003STEERING:COLUMN
STEERING COLUMN SEPARATION
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENT...
RQ00011Opened 1 May 2000Closed 1 Apr 2002STEERING
STEERING WHEEL SEPARATION
EA97005Opened 10 Apr 1997Closed 23 Dec 1997SEAT BELTS:FRONT:ANCHORAGE
SAFETY BELT ANCHORAGE FAILURES
PE96008Opened 25 Jan 1996Closed 28 Jun 1996SEAT BELTS
SAFETY BLT LATCH OPERATION
EA94028Opened 29 Jul 1994Closed 24 Jun 1996SERVICE BRAKES, HYDRAULIC
ABS BRAKING SYSTEM FAILS
PE94024Opened 7 Mar 1994Closed 29 Jul 1994SERVICE BRAKES, HYDRAULIC
ABS BRAKING SYSTEM FAILS
EA94005Opened 31 Jan 1994Closed 25 Oct 1995STRUCTURE
LIFTGATE LATCHES
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT...
Recalls on the 1993 Dodge Grand Caravan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200025672,232 units in Canada
Steering
On certain vehicles, there is a potential on high metrage vehicles for the steering wheel armature stamping to crack and separate from the center hub attachment of the steering wheel. This could result in loss of steering control and a possible crash. Correction: Vehicles will be inspected for armature cracks in the center hub attachment area. Steering wheels exhibiting cracks will be replaced. All other vehicles will have a reinforcement plate attached.
Recall 1999145163,025 units in Canada
Visual System
On certain vehicles, the left hand windshield wiper pivot drive arm was not mechanically staked to the pivot shaft. This may allow the drive arm to disengage from the shaft and lead to a loss of wiper function. Correction: The left windshield wiper pivot assembly will be replaced with one that incorporates an improved mechanical connection of the drive link to the pivot shaft.
Recall 1997162153,541 units in Canada
Seats And Restraints
The first row rear seat outboard side seat belt anchor hook can become unattached from the body anchor position. Also, the covers on solid stalk mounted seat belt buckles may become dislodged. Should a cover become dislodged, the release button may stick inside the cover creating the potential for the buckle to become partially latched. In the event of a vehicle crash, either of these conditions could result in the occupant not being properly restrained. Correction: Anchor hook retaining clip will be replace with a revised profile clip and cover plate. Dealers will also install a cover retaining clip to the stalk mounted buckle cover to prevent dislocation of the buckle cover.
Recall 1997104246,405 units in Canada
Structure
A combination of no bolt torque, high pressure in the strut and a severe duty cycle can create the potential for the liftgate strut attaching bolts to separate. This could result in injury to persons standing under the liftgate at the time of failure. Correction: Liftgate struts will be inspected for loose fasteners. If fasteners are loose, the strut (and integral bolts) will be replaced. If the bolt shows evidence of torque, the bolt will be removed, large washers will be installed and bolt will be torqued to specification.
Recall 199606324,055 units in Canada
Brakes
Note: Vehicles equipped with Bendix-10 Antilock Brake System (ABS) Vehicles with ABS brakes may experience premature actuator piston seal wear in the ABS hydraulic control unit and/or actuator pump motor deterioration. If this occurs, the ABS function may be lost and reduced power assist may be experienced during vehicle braking. Correction: Vehicles with ABS malfunction will be repaired as necessary. Warranty on all ABS components will be extended to 10 years or 160,000 km (except for the brake actuator piston assembly and the pump-motor assembly which will have lifetime coverage).
Recall 1993086115 units in Canada
Suspension
VEHICLES EQUIPPED WITH 15" STAMPED ROAD WHEELS OR SPARE WHEEL MAY HAVE A MISFORMED WHEEL LUG NUT SEAT CONFIGURATION. THIS COULD CAUSE A REDUCED NUT TO WHEEL CONTACT AREA AND LIMIT THE WHEEL SELF CENTERING CAPABILITY DURING INSTALLATION. THIS COULD RESULT IN LOOSENING OF THE WHEEL LUG NUTS AND POSSIBLE WHEEL LOSS. CORRECTION: SUSPECT WHEELS WILL BE REPLACED AND INSTALLED WITH NEW LUG NUTS.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 222,400 milesPortland, ORCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE BRAKES FAILED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT STOP AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. DICK HANNAH CHRYSLER DODGE JEEP RAM IN VANCOUVER, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. IN ADDITION, THE DEALER ACKNOWLEDGED THAT A BRAKE FAILURE HAD OCCURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 222,400.
NHTSA complaint #11031537 — an unverified report by a vehicle owner.
at 198,000 milesEagle River, WI1 injured
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS SYSTEM FAILURE - DEALER REFUSES TO FIX PROBLEM. THERE IS A RECALL FOR THIS PROBLEM DATED APR 19 1996 - NHTSA CAMPAING # 96V09900 - OVER 320,000 VEHICLES AFFECTED.
NHTSA complaint #10098582 — an unverified report by a vehicle owner.
at 198,000 milesEagle River, WI1 injured
SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP
ABS SYSTEM FAILURE - DEALER REFUSES TO FIX PROBLEM. THERE IS A RECALL FOR THIS PROBLEM DATED APR 19 1996 - NHTSA CAMPAING # 96V09900 - OVER 320,000 VEHICLES AFFECTED.
NHTSA complaint #10098582 — an unverified report by a vehicle owner.
Eureka, CACrash1 injured
AIR BAGS:FRONTAL
FRONT COLLISION AT 10-15 MPH, DRIVER'S AIRBAG DEPLOYED AND CAUSED DAMAGE AND BRUISES TO CONSUMER. VEHICLE WAS TOTALLED. CONSUMER FELT AIRBAG SHOULD NOT HAVE DEPLOYED.
NHTSA complaint #8008638 — an unverified report by a vehicle owner.
Clayton, OH3 injured
SEAT BELTS:FRONT:ANCHORAGE
THE VEHICLE WAS INVOLVED IN AN ACCIDENT, DURING IMPACT THE ANCHOR WHICH ATTACHES THE SEATBELT TO THE FLOOR BECAME UNATTACHED, THIS RESULTED IN FAILURE TO HOLD CHILDS CAR SEAT IN PLACE CAUSING HER TO STRIKE THE FRONT ROW PASSENGER SEAT, THE CHILD SUSTAINED A BLOODY LIP AND BRUISED CHEEK. NLM
NHTSA complaint #560689 — an unverified report by a vehicle owner.
Garden Valley, CACrash1 injured
SEATS:FRONT ASSEMBLY:RECLINER
EHICLE WAS INVOLVED IN A REAR IMPACT ABOUT 50 MPH WHICH CAUSED DRIVER'S SEATBACK TO COLLAPSE, AND DRIVER FELL BACKWARDS. THIS MAY HAVE CAUSED INJURIES.
NHTSA complaint #872860 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 132,000 milesManhattan, KS
SERVICE BRAKES, HYDRAULIC
The contact owns a 1993 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle with the brake pedal depressed, the brake pedal required excessive effort to bring the vehicle to a complete stop. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake actuator piston assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 132,000.
NHTSA complaint #11585497 — an unverified report by a vehicle owner.
at 222,400 milesPortland, ORCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE BRAKES FAILED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT STOP AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. DICK HANNAH CHRYSLER DODGE JEEP RAM IN VANCOUVER, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. IN ADDITION, THE DEALER ACKNOWLEDGED THAT A BRAKE FAILURE HAD OCCURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 222,400.
NHTSA complaint #11031537 — an unverified report by a vehicle owner.
at 190,000 milesLittle Falls, MN
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT HESITATED TO RESPOND. THE ABS WARNING INDICATOR ILLUMINATED. THE BRAKE PEDAL STIFFENED AND TRAVELED TO THE FLOOR BEFORE THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE ABS PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #10908169 — an unverified report by a vehicle owner.
at 140,000 milesHubbard, OH
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE ENGINE COMPARTMENT, BRAKE PUMP, AND BRAKE PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKES OPERATED PROPERLY AFTER TEN SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED AND NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. UPDATED 09/20/16*LJ THE BRAKES WORKED WITH THE RELAY CONTINUOUSLY OPERATING, WHICH ACTIVATED THE BRAKE PUMP AND MOTOR ASSEMBLY. THE PROBLEM WAS THE PUMP/MOTOR ASSEMBLY WOULD BURN OUT IF THE VAN WERE DRIVEN FOR ANY LENGTH OF TIME. UPDATED 09/21/
NHTSA complaint #10895153 — an unverified report by a vehicle owner.
at 87,000 milesLOS Angeles, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND THE VEHICLE COULD NOT BE OPERATED. IN ADDITION, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
NHTSA complaint #10886193 — an unverified report by a vehicle owner.
at 36,800 milesReseda, CA
SERVICE BRAKES
MY DODGE CARAVAN HAS A LIFETIME WARRANTY DUE TO A RECALL ON THE ABS BRAKE SYSTEM THAT WAS ORIGINALLY INSTALLED. TURNS OUT THE ORIGINAL OWNERS BROUGHT THE VAN IN FOR THIS RECALL, BUT THE PART WAS NOT REPLACED. SO YEARS LATER IT GAVE OUT. THE VAN HAS 36K MILES, SO IF IT WAS REPLACED WHEN THE PREVIOUS OWNERS BROUGHT IT IN EVERYTHING WOULD BE FINE. (THE PREVIOUS OWNERS WERE OLDER AND DISABLED, SO I DONT THINK THEY REALIZED NOTHING WAS DONE) ANYWAYS, DODGE IS REFUSING TO FIX THE ABS SYSTEM, AND TELL ME THEY DON'T HAVE A DIAGNOSIS TOOL, SO THEY CANT FIX IT. MY MECHANIC WAS ABLE TO ID WHAT WAS WRONG, BUT WAS UNABLE TO ORDER A PART DUE TO THIS LIFETIME RECALL. THEY ARE ALSO SAYING THEY CANT LOCATE THE PARTS IN THE SYSTEM, BUT I FIND THAT HARD TO BELIEVE. WHAT THEY OFFER ME WAS A MADE UP AMOUNT OF WHAT THEY THINK MY VAN IS WORTH (THEY SAID KELLEY BLUE BOOK VALUE IN FAIR CONDITION, WHICH IS NOT CORRECT I COME UP WITH OVER TWICE THAT AMOUNT ON KBB.COM AND MY VAN IS IN VERY GOOD CONDITION AND IS A MOBILITY MODIFIED VAN, MEANING IT HAS A HANDICAP RAMP, BUILT IN TRACKS FOR TIE DOWNS, AND IS DROPPED6-8 INCHES, WITH AIR LIFTS.). WHICH IS 1/3 OF WHAT I CAN SELL IT FOR ON CRAIGSLIST, AND 1/2 OF WHAT I PAID WITH MY RECENT PARTS I PUT IN TO MAKE IT LIKE NEW. SO HERE'S MY QUESTION, WHAT DOES LIFETIME WARRANTY MEAN ON A RECALL? DO THEY HAVE TO FIX IT? OR AM I STUCK WITH WHAT EVER THEY WANT TO DO? PLEASE ADVISE. THIS WAS AN IMPORTANT VEHICLE, AS IT WAS TO BE USED TO MOVE A HANDICAP PERSON AROUND.
NHTSA complaint #10776425 — an unverified report by a vehicle owner.
Birmingham, AL
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10631456 — an unverified report by a vehicle owner.
at 165,000 milesDallas, TX
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS VAN IS SUBJECT TO RECALL 96V099000. UNDER THIS RECALL THERE IS A LIFETIME WARRANTY ON THE ACTUATOR PISTON ASSEMBLY AND PUMP MOTOR. THE BREAKS HAVE STOPPED WORKING TWICE PREVIOUSLY AND WERE REPAIRED UNDER THE RECALL. THE BREAKS STOPPED WORKING FOR THE THIRD TIME. THE VAN WAS TOWED INTO RICHARDSON CHRYSLER ON JUNE 24, 2013. CHRYSLER NO LONGER MAKES THE PARTS. AT FIRST THEY COULD NOT FIND THE PART AND NOW THE SHIPPING DATE CONTINUES TO BE EXTENDED. NEITHER THE DEALER NOR THE CHRYSLER NATIONAL PARTS SERVICE GROUP CAN TELL ME WHEN THEY WILL GET A PART. IT IS NOW AUGUST 5, 2013.HOW LONG DO I HAVE TO WAIT FOR A PART ON A LIFETIME WARRANTY? BECAUSE OF THE AGE OF THE VAN, CHRYSLER REFUSES TO PROVIDE A CAR FOR ME TO DRIVE. CAN THEY AVOID A LIFETIME WARRANTY BY CLAIMING THEY CAN'T FIND THE PARTS? I HAVE SPOKEN TO AT LEAST THREE DIFFERENT "CUSTOMER SERVICE" PEOPLE AND THEY ALL TELL ME THEY DON'T KNOW WHEN THE PART WILL BE DELIVERED TO THE DEALER.
NHTSA complaint #10533720 — an unverified report by a vehicle owner.
at 165,000 milesDallas, TX
SERVICE BRAKES
THIS VAN IS SUBJECT TO RECALL 96V099000. UNDER THIS RECALL THERE IS A LIFETIME WARRANTY ON THE ACTUATOR PISTON ASSEMBLY AND PUMP MOTOR. THE BREAKS HAVE STOPPED WORKING TWICE PREVIOUSLY AND WERE REPAIRED UNDER THE RECALL. THE BREAKS STOPPED WORKING FOR THE THIRD TIME. THE VAN WAS TOWED INTO RICHARDSON CHRYSLER ON JUNE 24, 2013. CHRYSLER NO LONGER MAKES THE PARTS. AT FIRST THEY COULD NOT FIND THE PART AND NOW THE SHIPPING DATE CONTINUES TO BE EXTENDED. NEITHER THE DEALER NOR THE CHRYSLER NATIONAL PARTS SERVICE GROUP CAN TELL ME WHEN THEY WILL GET A PART. IT IS NOW AUGUST 5, 2013.HOW LONG DO I HAVE TO WAIT FOR A PART ON A LIFETIME WARRANTY? BECAUSE OF THE AGE OF THE VAN, CHRYSLER REFUSES TO PROVIDE A CAR FOR ME TO DRIVE. CAN THEY AVOID A LIFETIME WARRANTY BY CLAIMING THEY CAN'T FIND THE PARTS? I HAVE SPOKEN TO AT LEAST THREE DIFFERENT "CUSTOMER SERVICE" PEOPLE AND THEY ALL TELL ME THEY DON'T KNOW WHEN THE PART WILL BE DELIVERED TO THE DEALER.
NHTSA complaint #10533720 — an unverified report by a vehicle owner.
at 130,000 milesOmaha, NE
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKES FAILED WITH THE ILLUMINATION OF THE ANTI-LOCK AND PARKING BRAKE WARNING LIGHTS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE PUMP MOTOR ASSEMBLY AND THE BRAKE PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10514501 — an unverified report by a vehicle owner.
Hicksville, NY
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1993 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO ANTI-LOCK BRAKES SYSTEM RECALL AND SEEKS ASSISTANCE FOR REPAIR WORK. *SMD THE DEALER DIAGNOSED THE PROBLEM AS A FAILED BRAKE ACTUATOR PISTON AND PUMP/MOTOR FAILURE. WHILE THE RECALL OUTLINE THE WARRANTY ON MOST OF THE ABS COMPONENTS AS 10 YEARS OR 100, 000, THE COVERAGE FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND PUMP/MOTOR WAS CLEARLY NOTED AS HAVING LIFETIME COVERAGE. THE DEALER INITIALLY INFORMED THE CONSUMER THE REPAIR, ESTIMATED AT $ 1,710 EXCEEDED THE VALUE OF THE VEHICLE AND WOULD NOT BE COVERED. THE CONSUMER THEN ESCALATED HIS CONCERN TO CHRYSLER CARE CASE MANAGEMENT GROUP IN WHICH THEY STATED THE TIME PERIOD HAD EXPIRED. THE CONSUMER FAXED CHRYSLER DOCUMENTATION REGARDING THE RECALL AND LIFETIME COVERAGE FOR THE COMPONENTS THAT WERE BROKEN, CHRYSLER THEN RESPONDED BY SAYING THE BRAKE FLUID WAS CONTAMINATED AND HENCE THE WARRANTY WOULD NOT BE HONORED. THE CONSUMER THEN FAXED CHRYSLER A RECEIPT FROM A LICENSED REPAIR STATION FOR THE BRAKE WORK DONE. THE CONSUMER BELIEVED CHRYSLER WAS CREATING EXCUSES NOT TO COVER THE REPAIRS.
NHTSA complaint #10498941 — an unverified report by a vehicle owner.
Hicksville, NY
SERVICE BRAKES, HYDRAULIC
1993 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO ANTI-LOCK BRAKES SYSTEM RECALL AND SEEKS ASSISTANCE FOR REPAIR WORK. *SMD THE DEALER DIAGNOSED THE PROBLEM AS A FAILED BRAKE ACTUATOR PISTON AND PUMP/MOTOR FAILURE. WHILE THE RECALL OUTLINE THE WARRANTY ON MOST OF THE ABS COMPONENTS AS 10 YEARS OR 100, 000, THE COVERAGE FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND PUMP/MOTOR WAS CLEARLY NOTED AS HAVING LIFETIME COVERAGE. THE DEALER INITIALLY INFORMED THE CONSUMER THE REPAIR, ESTIMATED AT $ 1,710 EXCEEDED THE VALUE OF THE VEHICLE AND WOULD NOT BE COVERED. THE CONSUMER THEN ESCALATED HIS CONCERN TO CHRYSLER CARE CASE MANAGEMENT GROUP IN WHICH THEY STATED THE TIME PERIOD HAD EXPIRED. THE CONSUMER FAXED CHRYSLER DOCUMENTATION REGARDING THE RECALL AND LIFETIME COVERAGE FOR THE COMPONENTS THAT WERE BROKEN, CHRYSLER THEN RESPONDED BY SAYING THE BRAKE FLUID WAS CONTAMINATED AND HENCE THE WARRANTY WOULD NOT BE HONORED. THE CONSUMER THEN FAXED CHRYSLER A RECEIPT FROM A LICENSED REPAIR STATION FOR THE BRAKE WORK DONE. THE CONSUMER BELIEVED CHRYSLER WAS CREATING EXCUSES NOT TO COVER THE REPAIRS.
NHTSA complaint #10498941 — an unverified report by a vehicle owner.
at 138,480 milesIndependence, MO
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKES FAILED. THE CONTACT HAD TO USE BOTH FEET TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS 138,480.
NHTSA complaint #10484544 — an unverified report by a vehicle owner.
at 105,000 milesSkokie, IL
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THE ABS BRAKE FAILED. THE CONTACT MENTIONED THAT AFTER ENGAGING THE BRAKES IT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.
NHTSA complaint #10479886 — an unverified report by a vehicle owner.
at 154,000 milesChico, CA
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE BRAKES FAILED DUE TO NHTSA CAMPAIGN ID NUMBER 96V09900, WHICH WAS PREVIOUSLY PERFORMED ON THE VEHICLE PRIOR TO ITS PURCHASE. WHEN THE ABS FAILED, THE ENTIRE BRAKING SYSTEM DID AS WELL. THE ABS LIGHT ILLUMINATED SEVERAL TIMES BEFORE THE FAILURE OCCURRED. BECAUSE OF A LIFETIME WARRANTY, HE WOULD BE ABLE TO HAVE THE REPAIR PERFORMED; HOWEVER, THE MANUFACTURER FORBADE THE DEALER FROM PERFORMING THE REPAIR UNLESS SEVERAL OTHER COMPONENTS WERE REPLACED AT THE SAME TIME. THE CONTACT WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 154,000.
NHTSA complaint #10234234 — an unverified report by a vehicle owner.
at 160,000 milesSterling, VA
SERVICE BRAKES, HYDRAULIC
ABS MALFUNCTION. ABS LIGHT ALONG WITH THE BRAKE LIGHT COMES ON WHEN THE BRAKE PEDAL IS DEPRESSED.
NHTSA complaint #10233481 — an unverified report by a vehicle owner.
at 195,000 milesSuisun City, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHEN THE VEHICLE IS STARTED, THE ABS AND BRAKE LIGHTS REMAIN ILLUMINATED. WHILE DRIVING 45 MPH, THE CONTACT MUST APPLY INTENSE PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE DEALER STATED THAT THE ABS PUMP WAS DEFECTIVE AND THAT THERE WAS A RECALL FOR THE FAILURE; HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE VIN, POWERTRAIN, AND RECALL NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 195,000 AND CURRENT MILEAGE WAS 197,088.
NHTSA complaint #10222900 — an unverified report by a vehicle owner.
at 164,000 milesCamden, AL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT WAS UNABLE TO DEPRESS THE BRAKE PEDAL. HE RECEIVED A RECALL NOTICE FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 96V099000). THE DEALER MADE THE RECALL REPAIR; HOWEVER, THE FAILURE WAS NOT INCLUDED IN THE RECALL. THE CONTACT FELT THAT THE RECALL REPAIR WAS NEVER PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 164,000.
NHTSA complaint #10208401 — an unverified report by a vehicle owner.
at 134,471 milesMcallen, TX
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1993 DODGE GRAND CARAVAN RECALL ON THE ANTI-LOCK BRAKES. CONSUMER STATES HE HAS HAD HIS BRAKES REPAIRED TWICE FOR THE SAME RECALL PROBLEM. MECHANIC WANTS THE CONSUMER TO PAY FOR THE REPAIRS. ABS HAS FAILED SEVEN TIMES. *KB THE CONSUMER STATED THE PUMP, MOTOR ASSEMBLY, ACCUMULATOR DUAL PRESSURE SWITCH HAS BEEN REPLACED SEVERAL TIMES.
NHTSA complaint #10207219 — an unverified report by a vehicle owner.
THE CAR HAD A STRONG ODOR OF GAS AFTER I STARTED IT. I OPENED THE HOOD AND SAW GAS ALL OVER THE VALVE COVERS AND IT WAS COMING FROM BOTH ENDS OF THE FUEL RAIL CROSSOVER TUBE. I WAS VERY LUCKY IT DIDN'T START A FIRE AND BURN MY HOUSE DOWN SINCE THERE WAS FUEL ALL OVER THE EXHAUST MANIFOLDS AND WIRING. I HAVE GONE TO THE DEALER TO ORDER A NEW PART. THIS SEAMS LIKE A SERIOUS SAFETY ISSUE THAT CAN HAVE DEADLY RESULTS.
NHTSA complaint #10205133 — an unverified report by a vehicle owner.
at 100,000 milesBuena Vista, CO
SEAT BELTS:FRONT:RETRACTOR
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT AUTOMATIC SEAT BELT RETRACTOR WOULD NOT PULL OUT. THE SEAT BELT RESTRAINTS WERE VERY LOOSE. THE DEALER REPLACED THE SEAT BELT ASSEMBLY, BUT THE FAILURE RECURRED TWO WEEKS LATER. THE DEALER STATED THAT THE CAUSE OF FAILURE MAY BE THE SWITCH THAT IS USED TO DETERMINE IF THE DOOR IS AJAR. HOWEVER, THE DEALER DOES NOT KNOW HOW TO CORRECT THE FAILURE. THE CURRENT MILEAGE WAS 148,000 AND FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10200109 — an unverified report by a vehicle owner.
at 211,000 milesHershey, PA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ANTILOCK BRAKE SYSTEM PUMP HAS BEEN SHORT CYCLING AND MAKING A NOISE. HE NOTIFIED THE DEALER AND THE MANUFACTURER AND THEY SENT HIM A LETTER REGARDING THE COMPLAINT HE FILED. THE LETTER STATED THAT THIS WAS NOT A SAFETY DEFECT AND THAT NOTHING COULD BE DONE. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 211,000 AND CURRENT MILEAGE WAS 225,000.
NHTSA complaint #10199630 — an unverified report by a vehicle owner.
at 128,185 milesNewbury Park, CA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY ABS SYSTEM FAILS INTERMITTENTLY, LEAVING ME WITH NO POWER BRAKES. IT WORKS FINE 98% OF THE TIME, BUT FAILS WITHOUT WARNING. IT HAS DONE THIS NUMEROUS TIMES. THE DEALER HAS ADVISED ME TO BRING IT IN 'WHEN IT IS NOT WORKING. MY REGULAR MECHANIC HAS PINPOINTED THE PROBLEM, BUT THE DEALERSHIP WILL NOT ACCEPT HIS EVALUATION. IT APPEARS THAT THE PUMP FAILS TO TURN ON WHEN SIGNALED TO DO SO, AND TAPPING ON THE PUMP SEEMS TO GET IT TO WORK.
NHTSA complaint #10192126 — an unverified report by a vehicle owner.
at 200,000 milesHarrod, OH
SERVICE BRAKES, HYDRAULIC
VEHICLE IS BEING REPAIRED FOR RECALLED FAILED BRAKE PUMP. THE VEHICLE HAS BEEN INOPERABLE FOR 6 MONTHS NOW, WHILE THIS PART IS ON BACKORDER. I BELIEVE I HAVE BEEN PATIENT IN THIS MATTER CONCERNING THIS ITEM. THE PARTICULAR PART IS COVERED BY A LIFETIME WARRANTY AND WAS REPLACED BY THE PREVIOUS OWNER ALSO. I THINK WITH THIS AMOUNT OF TIME, DODGE SHOULD PROVIDE SOME KIND OF REPLACEMENT VEHICLE UNTIL MY VEHICLE IS FIXED. I HAVE CONTACTED DODGE VIA EMAIL CONCERNING THE MATTER.
NHTSA complaint #10171413 — an unverified report by a vehicle owner.
at 115,000 milesCamden, SC
SERVICE BRAKES, HYDRAULIC
POWER BREAKS FAILED AND ALMOST CAUSE AN ACCIDENT BECAUSE THE PETAL WENT ROCK HARD AND WOULD NOT STOP THE VAN SAFELY. I TOOK IT TO THE DEALER, THEY CHARGED ME $600. AND IT FAILED AGAIN WITH THE SAME RESULTS, I PARKED THE VAN AND HAVEN'T DRIVEN IT SINCE AS IT IS UNSAFE TO DRIVE. THIS NEEDS TO BE REPAIRED, I CAN'T DRIVE THE VAN AND I CAN'T SELL IT.
NHTSA complaint #10168912 — an unverified report by a vehicle owner.