Owners have filed 27 complaints
about the 2020 Dodge Grand Caravan with NHTSA between 2020 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 10 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 2
Against the median year of the Dodge Grand Caravan. 50 means typical for this
model; 100 means roughly double.
Severity — 100
29.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 76
44% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2020 compares with every other Dodge Grand Caravan
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2020 Dodge Grand Caravan
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Transmission & Drivetrain
829.6%
3 crashes, 0 fires · median 76,857 mi
Airbags
518.5%
2 crashes, 0 fires · median 10,900 mi
Electrical System
414.8%
Median failure at 48,374 miles
Other & Unspecified
27.4%
Seat Belts
27.4%
Engine & Cooling
27.4%
Median failure at 83,749 miles
Doors, Latches & Locks
13.7%
Median failure at 13,000 miles
Fuel & Propulsion
13.7%
Lights
13.7%
Steering
13.7%
Median failure at 83,749 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
111.1%
10,000 – 24,999 miles
333.3%
50,000 – 74,999 miles
111.1%
75,000 – 99,999 miles
444.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2020 Dodge Grand Caravan MV FWD
16.4% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2020peak 3Jun 2026
Recalls on the 2020 Dodge Grand Caravan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20227074 units in Canada
Lights And Instruments
Issue: Due to a production issue, a small number of vehicles were built with daytime running lamps (DRLs) that don't turn off when the fog lights are switched on. As of September 1, 2020, new Canadian regulations require the DRLs to turn off when the front fog lamps are switched on. Safety Risk: This is a technical non-compliance that is unlikely to affect vehicle safety. Corrective Actions: This is not a recall. FCA Canada has confirmed that all other vehicles produced after September 1, 2020, comply with Canadian regulations.
Reports where the owner recorded a crash, a fire, an injury or a death.
San Antonio Bexar County, TXCrash
POWER TRAIN
3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later December 2024 they replaced gasket with liquid gasket. Now it smells like burning metal. Please tell me which transmission is correct? Closed transmission? What kkbd comes from Mopar factory? I requested Mopar because it must work with ECU. AXIOM WARRANTY REFUSED. PLEASE HELP ME GET MOPAR CORRECT PART BECAUSE NO SERVICE DEPARTMENT WILL HELP ME CHANGE FLUID OR CHECK FLUID LEVEL. I can send copies of receipt. Most of all it should be a recall and a Mopar transmission should be installed free from Dodge.
NHTSA complaint #11657383 — an unverified report by a vehicle owner.
at 62,000 milesLehigh Acres, FLCrash1 injured
POWER TRAIN
The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver's side door open to quickly secure the fuel door however the vehicle began to roll away at 5 MPH. The parking brake was not engaged at the time of the failure. The contact jumped into the driver's seat to attempt to depress the brake pedal, landing on her stomach on the floorboard, and attempted to use her hand to depress the brake pedal but was unable. The contact's body slid out from the driver's side door and was hit by the open driver's side door. As a result, the vehicle crashed into a large steel signpost where it came to a stop. The contact stated that the driver's door was folded back on the driver's side front fender. In addition, the driver's side rear quarter panel, the sliding door, and the driver's front door all had been damaged and crushed by the impact of the large steel signpost. There was no damage to the large steel signpost The vehicle was still drivable and requested that the gasoline station attendants help her close the driver's side door. A police report was not filed. The contact was later driven to an emergency room by her daughter where medics confirmed she sustained bruising on her shoulders, bruising to her neck and shoulders, and the back of her head. The vehicle was taken to a collision center where it was repaired cosmetically. The contact later took the vehicle to a transmission repair center and advised the mechanic that there was a recall under NHTSA Campaign Number: 20E037 (Power Train) for Two-Speed Power Transfer Units (PTU) that could wear down and related the rollback failure to the recall. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
NHTSA complaint #11643466 — an unverified report by a vehicle owner.
Lehigh Acres, FLCrash1 injured
POWER TRAIN
On [XXX] after filling van with gas I entered and started my van. I noticed the gas cap was open so I put the van in park, took my foot off the brake, took off my seat belt, opened the door and exited leaving the door open. After a couple minutes while I was putting the gas cap back on, the vehicle started to back up. With the drivers door open, I tried to jump back in to stop it but it was going too fast. I then got caught in the door which dragged me a couple hundred feet before I fell out. It continued in reverse until it hit a huge gas price sign doing over $12,000.00 in damages. I went to the er due to an enormous black bruise on my stomach. The performed 3 ct scans that totaled $19,000.00+. I immediately made an appt with a Dodge dealership to have it looked at, but they couldn't get me in until [XXX]. In the meantime, after 9 weeks of repairs were done (still not completed) I brought it to a reliable trans shop, Lee County Transmission in Ft. Myers Fl. and they have confirmed that it has a recall on it issued July 8, 2020, safety recall W48/NHTSA 20E-037 PTU input spline. It went into the Dodge repair shop today, that claims there are NO recalls on the vehicle and are currently inspecting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11569084 — an unverified report by a vehicle owner.
at 19,000 milesBurlington, VTCrash2 injured
AIR BAGS
TL* THE CONTACT RENTED A 2020 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE ANOTHER PERSON WAS DRIVING THE VEHICLE AT 45 MPH, HE ATTEMPTED TO PASS ANOTHER VEHICLE BUT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. BOTH THE DRIVER AND CONTACT WERE TRANSPORTED TO THE HOSPITAL VIA AN AMBULANCE. THE CONTACT WAS TREATED FOR A BROKEN NOSE AND A MAJOR BRUISE TO HER LEFT THIGH. THE DRIVER WAS TREATED FOR THREE BROKEN RIBS ON HIS RIGHT SIDE, BRUISES TO THE LEFT SIDE OF HIS HEAD, AND A BROKEN LEFT ARM. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE WHEREABOUTS OF THE VEHICLE REMAINED UNKNOWN. THE RENTAL COMPANY STATED THAT A CLAIM HAD BEEN FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
NHTSA complaint #11414337 — an unverified report by a vehicle owner.
at 2,800 milesTampa, FLCrash
AIR BAGS
TL* THE CONTACT STATED HE RENTED A 2020 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A DEER RAN IN FRONT OF THE VEHICLE CAUSING THE CONTACT TO CRASH INTO THE DEER. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED OR TAKEN TO THE DEALER FOR DIAGNOSIS. THE VEHICLE WAS RETURNED TO AVIS CAR RENTAL (6405 US 49, HATTIESBURG, MS 39401 PHONE: (601) 264-2488). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,800. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11324523 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Eglin AFB, FL
POWER TRAIN
The automatic transmission failed while driving, causing a loss of propulsion and leaving the vehicle stranded. This created a safety hazard because the vehicle could no longer accelerate or move out of traffic. This is the fourth Chrysler/Dodge vehicle I have owned that has experienced a substantially similar transmission failure.
NHTSA complaint #11747319 — an unverified report by a vehicle owner.
Orchard Park, NY
UNKNOWN OR OTHER
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
NHTSA complaint #11699533 — an unverified report by a vehicle owner.
Orchard Park, NY
FUEL/PROPULSION SYSTEM
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
NHTSA complaint #11699533 — an unverified report by a vehicle owner.
at 83,749 milesFort Myers, FL
STEERING
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
NHTSA complaint #11680665 — an unverified report by a vehicle owner.
at 83,749 milesFort Myers, FL
ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
NHTSA complaint #11680665 — an unverified report by a vehicle owner.
at 83,749 milesFort Myers, FL
ENGINE
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
NHTSA complaint #11680665 — an unverified report by a vehicle owner.
at 91,715 milesVandergrift, PA
POWER TRAIN
The contact owns a 2020 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the transmission failed to properly shift intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 91,715.
NHTSA complaint #11657357 — an unverified report by a vehicle owner.
San Antonio Bexar County, TXCrash
POWER TRAIN
3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later December 2024 they replaced gasket with liquid gasket. Now it smells like burning metal. Please tell me which transmission is correct? Closed transmission? What kkbd comes from Mopar factory? I requested Mopar because it must work with ECU. AXIOM WARRANTY REFUSED. PLEASE HELP ME GET MOPAR CORRECT PART BECAUSE NO SERVICE DEPARTMENT WILL HELP ME CHANGE FLUID OR CHECK FLUID LEVEL. I can send copies of receipt. Most of all it should be a recall and a Mopar transmission should be installed free from Dodge.
NHTSA complaint #11657383 — an unverified report by a vehicle owner.
at 62,000 milesLehigh Acres, FLCrash1 injured
POWER TRAIN
The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver's side door open to quickly secure the fuel door however the vehicle began to roll away at 5 MPH. The parking brake was not engaged at the time of the failure. The contact jumped into the driver's seat to attempt to depress the brake pedal, landing on her stomach on the floorboard, and attempted to use her hand to depress the brake pedal but was unable. The contact's body slid out from the driver's side door and was hit by the open driver's side door. As a result, the vehicle crashed into a large steel signpost where it came to a stop. The contact stated that the driver's door was folded back on the driver's side front fender. In addition, the driver's side rear quarter panel, the sliding door, and the driver's front door all had been damaged and crushed by the impact of the large steel signpost. There was no damage to the large steel signpost The vehicle was still drivable and requested that the gasoline station attendants help her close the driver's side door. A police report was not filed. The contact was later driven to an emergency room by her daughter where medics confirmed she sustained bruising on her shoulders, bruising to her neck and shoulders, and the back of her head. The vehicle was taken to a collision center where it was repaired cosmetically. The contact later took the vehicle to a transmission repair center and advised the mechanic that there was a recall under NHTSA Campaign Number: 20E037 (Power Train) for Two-Speed Power Transfer Units (PTU) that could wear down and related the rollback failure to the recall. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
NHTSA complaint #11643466 — an unverified report by a vehicle owner.
Canton, TX
SEAT BELTS
While driving and all seat belts buckled the seat belt and air bag indicator chimes.
NHTSA complaint #11604816 — an unverified report by a vehicle owner.
Canton, TX
AIR BAGS
While driving and all seat belts buckled the seat belt and air bag indicator chimes.
NHTSA complaint #11604816 — an unverified report by a vehicle owner.
Canton, TX
POWER TRAIN
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I don’t have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
NHTSA complaint #11582732 — an unverified report by a vehicle owner.
Canton, TX
AIR BAGS
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I don’t have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
NHTSA complaint #11582732 — an unverified report by a vehicle owner.
Mchenry, IL
POWER TRAIN
I reported transmission issues to the dealership at 59,500 miles in March 2023 on my 2020 Dodge Grand Caravan. After inspection I was told that there was no problems found. On December 26th, 2023 at about 76000 miles my transmission catastrophically failed and required replacement, costing me $5800. There are numerous reports of transmission failure in this model online in help forums between 50k and 90k miles. I believe this is a widespread problem that the mechanic stated was common that should be subject to a recall.
NHTSA complaint #11573342 — an unverified report by a vehicle owner.
Lehigh Acres, FLCrash1 injured
POWER TRAIN
On [XXX] after filling van with gas I entered and started my van. I noticed the gas cap was open so I put the van in park, took my foot off the brake, took off my seat belt, opened the door and exited leaving the door open. After a couple minutes while I was putting the gas cap back on, the vehicle started to back up. With the drivers door open, I tried to jump back in to stop it but it was going too fast. I then got caught in the door which dragged me a couple hundred feet before I fell out. It continued in reverse until it hit a huge gas price sign doing over $12,000.00 in damages. I went to the er due to an enormous black bruise on my stomach. The performed 3 ct scans that totaled $19,000.00+. I immediately made an appt with a Dodge dealership to have it looked at, but they couldn't get me in until [XXX]. In the meantime, after 9 weeks of repairs were done (still not completed) I brought it to a reliable trans shop, Lee County Transmission in Ft. Myers Fl. and they have confirmed that it has a recall on it issued July 8, 2020, safety recall W48/NHTSA 20E-037 PTU input spline. It went into the Dodge repair shop today, that claims there are NO recalls on the vehicle and are currently inspecting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11569084 — an unverified report by a vehicle owner.
Fairfax, VA
POWER TRAIN
Cylinder #2 misfire which mechanic says is an engine compression issue and will require the engine to be taken apart to be fixed. Mechanic says it makes no sense for a vehicle of this age and only 70k miles. I understand that this has been a consistent issue with all Dodge Caravans.
NHTSA complaint #11554057 — an unverified report by a vehicle owner.
Adams Run, SC
AIR BAGS
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
NHTSA complaint #11508938 — an unverified report by a vehicle owner.
Adams Run, SC
UNKNOWN OR OTHER
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
NHTSA complaint #11508938 — an unverified report by a vehicle owner.
Adams Run, SC
ELECTRICAL SYSTEM
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
NHTSA complaint #11508938 — an unverified report by a vehicle owner.
Ashburn, VA
ENGINE
Engine oil filter housing leaking. Oil leaking and pooling on top of engine. Could cause fire. Technician at Dodge Dealer said this is a common problem on this engine. It affects other Dodge/Chrysler vehicles as well. Component was inspected by our insurer Car Shield. No warnings or messages prior to the failure. Technician found the issue during routine oil change.
NHTSA complaint #11498446 — an unverified report by a vehicle owner.
Clearfield, UT
EXTERIOR LIGHTING
The vehicle display lights on the interior dash board fail to fully shut off after driving and waiting an appropriate amount of time, causing a drain on the battery over time which results in a failure to start. There may be other drains on the battery, as this is not an isolated incidence and has been happening since May 2022 approximately every two weeks or less.
NHTSA complaint #11493370 — an unverified report by a vehicle owner.
Victor, NY
SEAT BELTS
seat belt incorrectly assembled making it impossible to fasten without twisting the belt
NHTSA complaint #11489016 — an unverified report by a vehicle owner.
San Francisco, CA
ELECTRICAL SYSTEM
Vehicle was locked and off in the garage, which is underneath my home. Transmission was in park and the emergency brake was set. I was in the room directly above the garage. The key was in my front pants pocket and I inadvertently pressed some combination of the buttons on the key and the vehicle started. I had to go downstairs into the garage, unlock the vehicle, insert the key and turn off the engine.
NHTSA complaint #11487398 — an unverified report by a vehicle owner.
at 13,000 milesOzark, MO
ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Caravan. The contact stated that after securing her infant child inside the vehicle, his wife started the vehicle and then exited the vehicle. After closing the door, it was discovered that all the doors had erroneously locked causing the child to become trapped inside the vehicle until her husband was able to open the door using a second key fob. The cause of the failure was not yet determined. Prior to the failure, the contact indicated that the key fob auto start feature had malfunctioned and failed to start the vehicle. The local dealer was notified of the failure. The manufacturer was not yet contacted. The VIN was not available. The approximate failure mileage was 13,000.
NHTSA complaint #11463036 — an unverified report by a vehicle owner.
at 13,000 milesOzark, MO
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Dodge Caravan. The contact stated that after securing her infant child inside the vehicle, his wife started the vehicle and then exited the vehicle. After closing the door, it was discovered that all the doors had erroneously locked causing the child to become trapped inside the vehicle until her husband was able to open the door using a second key fob. The cause of the failure was not yet determined. Prior to the failure, the contact indicated that the key fob auto start feature had malfunctioned and failed to start the vehicle. The local dealer was notified of the failure. The manufacturer was not yet contacted. The VIN was not available. The approximate failure mileage was 13,000.
NHTSA complaint #11463036 — an unverified report by a vehicle owner.
