1,705 of the
18,883 complaints filed about the Dodge Grand Caravan
are about the airbag system —
9% of everything owners reported.
The worst model year for it is 2008.
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact shifted the gear shifter into neutral. The vehicle was restarted. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the recall was not associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 160,000.
NHTSA complaint #11756254 — an unverified report by a vehicle owner.
Air Bag light stays on. Mechanic found defect in driver's side headrest. Part was ordered in February 2026, still waiting for the replacement part 6 months later. Dodge has no idea when the part will be available. Extremely HAZARDOUS driving condition, driving without air bag protection because Chrysler/Dodge doesn't have replacement parts. This dangerous condition should be considered a SAFETY RECALL, that would get Chrysler/Dodge to take this more seriously and have the replacement parts. 08/06/26
NHTSA complaint #11755173 — an unverified report by a vehicle owner.
Subject: Manufacturer and Dealer Non-Compliance / Obstruction of Federal Safety Recalls Vehicle: 2008 Dodge Grand Caravan Description of Problem: I am filing a formal complaint against Fiat Chrysler Automobiles (FCA)/Mopar and its authorized dealer network for active non-compliance, negligence, and obstruction regarding 7 open federal safety recalls on my vehicle. Authorized franchise dealerships have repeatedly refused to initiate the recall process, scan my vehicle's VIN, or open a formal Repair Order to place required parts on backorder. One dealership nonchalantly dismissed the safety hazards, claiming parts are entirely unavailable because the recalls date back to 2010.( United Chrysler Dodge Jeep Ram at Jeep Ram [XXX]) Another dealership employee, Craig, used hostile and coercive tactics when discussing service terms, creating an intimidating environment that makes it a safety risk for me to physically bring my vehicle to that location.(Star Chrysler Jeep Dodge FIAT 21110 Jamaica Ave Queens Village, NY 11428) On July 27, 2026, I contacted Mopar Corporate Customer Care to escalate this dealer non-compliance. I spoke with agent Sam under Corporate Case Number XXX. Agent Sam actively obstructed my efforts to secure a remedy. He falsely claimed to be contacting local dealers to check inventory, but when I offered to call those same locations, conference, to verify his claims, he strongly resisted. I asked to speak to a supervisor to escalate the agent's deceptive behavior and the dealer denials, but I was told the supervisor was completely unavailable and could only offer a callback within 24 hours. Under federal law, safety recalls do not expire. Manufacturers and their authorized dealers are legally obligated to provide a free remedy, log vehicle details, and procure parts. Mopar Corporate and its dealer network are actively prioritizing standard brush-offs and administrative evasion over public safety, with 7 recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
NHTSA complaint #11753124 — an unverified report by a vehicle owner.
The airbag compartment in the drivers seat headrest popped open while driving and I have been unable to pop it back in. I was not injured but it scared me and could have caused an accident.
NHTSA complaint #11748325 — an unverified report by a vehicle owner.
In August 2024, the airbag system in a 2009 Dodge Grand Caravan (VIN: [XXX] ) deployed unexpectedly while the vehicle was parked and not in operation. There was no collision, impact, or known external trigger at the time of deployment. The malfunction involved the airbag restraint system and/or related electrical or control components. An unexpected airbag deployment creates a serious safety concern because it could injure vehicle occupants or bystanders and indicates a potential defect in the restraint system. The vehicle was immediately taken to Banister Chrysler Dodge Jeep Ram in Hampton, Virginia, where it has remained since the incident. To the best of our knowledge, the vehicle has remained in dealership/manufacturer custody and should be available for inspection. The manufacturer indicated they were reviewing the matter and determining the value of the vehicle; however, despite extended time passing, no repair, replacement, or written resolution has been provided. The issue has not been reproduced because the vehicle has remained out of service since the incident. It is UNKNOWN whether the precise cause has been formally confirmed by the manufacturer or dealership. No injuries occurred, but the incident placed the safety of the owners and others at risk because a critical safety restraint system deployed without warning while the vehicle was stationary. Documented NHTSA recalls affecting Dodge Grand Caravan airbag systems and related models demonstrate prior manufacturer awareness of airbag-related safety defects. Although this VIN currently shows no open recall, the spontaneous deployment raises concern regarding unresolved or inadequately corrected airbag system defects. No known warning lamps or dashboard messages were specifically recalled prior to the incident. Any additional warning indicators are UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11738233 — an unverified report by a vehicle owner.
The contact owns a 2019 Dodge Caravan. The contact stated that while operating the vehicle the airbag warning light had remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the front driver side head rest sensor had failed and needed to replaced. The mechanic contacted the local dealer and informed that the part was on back order and not available. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 73,000.
NHTSA complaint #11738049 — an unverified report by a vehicle owner.
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle was shuddering, producing static electric shock, and the battery was overcharging. The air bag warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V524000 (Electrical System). The local dealer was contacted and was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact had an ongoing issue with the local dealer. The manufacturer was contacted and informed that the vehicle was not under recall. The failure mileage was approximately 68,107.
NHTSA complaint #11731010 — an unverified report by a vehicle owner.
See Attached Documents: 1.) NHTSA- Questions Answered 2.) Service 2016 Dodge Grand caravan Note: The Dodge Dealership is not compliying with the mandated repairs. The diagnostic summary provided by [XXX] on December 17, 2025, significantly mischaracterizes my complaints and omits the relevant factory campaigns. It has been over 30 days and it is apparent that they have no intention of complying with the mandated repairs or providing me any paperwork for my repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11711381 — an unverified report by a vehicle owner.
The contact's friend owns a 2010 Dodge Grand Caravan. The contact stated that when the vehicle was started, the vehicle almost immediately shut off. The contact stated that several unknown warning lights were illuminated, then turned off. The contact stated that a single flashing red dot remained displayed. The vehicle was driven to an independent mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same mechanic who determined that the 12-Volt battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not taken back to the mechanic; however, the vehicle could no longer able to be started. The contact had researched online and related the failure to NHTSA Campaign Number: 14V373000 (Electrical Systems, Air Bags); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.
NHTSA complaint #11708839 — an unverified report by a vehicle owner.
While driving a vehicle in front of me turned in front of another vehicle which pushed that car sideways and there was no way to stop so my front end hit the back end of their vehicle totalling my van.
NHTSA complaint #11697383 — an unverified report by a vehicle owner.
Passenger headrest airbag went off /exploded open while I was parking the van in my driveway. No one was sitting in the passenger seat so no one was injured. Yes, you can inspect it. I called dodge but they said there were no recalls. No one has inspected it. No warning lights.
NHTSA complaint #11685447 — an unverified report by a vehicle owner.
The contact owns a 2015 Dodge Grand Caravan. While the contact's husband was driving 15 MPH, the front passenger's side headrest detached from the base and struck the contact in the back of the head extremely hard. The air bag had not deployed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a detached headrest air bag. The contact was advised to take the vehicle to the dealer for assistance. The contact sustained a neck injury; however, no medical attention was needed. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000.
NHTSA complaint #11672348 — an unverified report by a vehicle owner.
The driver's seat active headrest spontaneously deployed while my wife was operating the van. Luckily this did not cause an accident, but being hit in the back of the head by the headrest certainly can cause an accident in the future. Inspection shows the internal plastic latch mechanism broken, thus the spontaneous, unintentional deployment of the active headrest.
NHTSA complaint #11670987 — an unverified report by a vehicle owner.
Was driving down the highway coming back from Orlando when my air bag light went off. Heard cracking in my head test and all of a sudden it expired and deployed and hit me in the back of the head and almost knocked me out. Made me dizzy and I had my kids in the car. This should not have happend if I was not in a car crash and dodge refuses to fix it. It was faulty without any warning. There are many people this has happend to and the had a extension back in 2024 and to repair them and I never received a letter
NHTSA complaint #11651082 — an unverified report by a vehicle owner.
The air bag for passenger tubes going off and on. I don't know why sometimes it will stay off and then other times it will ding all day long while I'm driving? I don't know if it's safe. Enough for anyone to write in it or not
NHTSA complaint #11644283 — an unverified report by a vehicle owner.
The contact owns a 2010 Dodge Grand Caravan. The contact stated while the vehicle was parked, the ignition became inoperable. The contact was unable to turn off the ignition with several unknown warning lights illuminated. The contact was not able to remove the key fob from the ignition. The contact removed the battery to turn off the vehicle and remove the key from the ignition. The vehicle was towed to the contact’s office. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 172,000. Parts distribution disconnect.
NHTSA complaint #11639601 — an unverified report by a vehicle owner.
The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11639602 — an unverified report by a vehicle owner.