2024 Jeep Wrangler problems

ELECTRICAL SYSTEM

My 2024 Jeep Wrangler 4xe is subject to FCA US Safety Recall A7C, NHTSA Campaign 25V710, for a software condition that may cause incomplete communication between the Telematics Box Module (TBM) and Hybrid Control Processor (HCP). According to the recall notice, the HCP may reset while driving, resulting in a loss of drive power without prior warning and increasing the risk of a crash. I received an Important Safety Recall notice from FCA US stating that a remedy is not currently available and that I must wait for a follow-up notice when the remedy becomes available. As a result, I am unable to have this safety recall repaired despite my willingness to do so. I have not experienced a crash, fire, injury, or known loss-of-drive-power incident. I am submitting this complaint because my vehicle remains subject to an unresolved safety recall for which FCA US has not made the final remedy available.

NHTSA complaint #11763179 — an unverified report by a vehicle owner.

STEERING

My Jeep has had a recall since December 2025. I initially went to Burgaw, NC Dealership where I Leased my Jeep, with no luck. I made appointment They did not have the part. I was told they would call when it is available. I checked in every month , no part. I called the recall line in the summer 2026 and they made me an appointment at National Dodge in Jacksonville, NCthe first week of August. When I arrived for my scheduled appointment I was told they could not accommodate my appointment because it takes 5 hours. Holdridge Greene made another appointment for me for the following week on [XXX]. He also said he would be able to put me in a car so I wouldn't miss another entire day of work. I showed up and was told they could not help me that day because there were no cars, but they would call and reschedule as soon as possible. It is now [XXX] and no contact has been made. I would love to have my Jeep fixed as it has been affected by these recalls and issues have occurred. Any help is greatly appreciated! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11762697 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My Jeep has had a recall since December 2025. I initially went to Burgaw, NC Dealership where I Leased my Jeep, with no luck. I made appointment They did not have the part. I was told they would call when it is available. I checked in every month , no part. I called the recall line in the summer 2026 and they made me an appointment at National Dodge in Jacksonville, NCthe first week of August. When I arrived for my scheduled appointment I was told they could not accommodate my appointment because it takes 5 hours. Holdridge Greene made another appointment for me for the following week on [XXX]. He also said he would be able to put me in a car so I wouldn't miss another entire day of work. I showed up and was told they could not help me that day because there were no cars, but they would call and reschedule as soon as possible. It is now [XXX] and no contact has been made. I would love to have my Jeep fixed as it has been affected by these recalls and issues have occurred. Any help is greatly appreciated! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11762697 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Check engine light on, electric mode unavailable and AC not working. Then the vehicle forced itself into park while reversing to be towed to the dealer and died in the street. These vehicles are dangerous because there is no warning when they stop working. They just stop - sometimes in traffic or the middle of the street. With 68C, we were led to believe that only some batteries would have issues and that the installed software would monitor battery health. What we began to see was the batteries were structurally deficient and ALL batteries would fail at some point. The software was designed to shut the vehicle down if it detected a fault. Post 68C recall, many owners experienced a decrease in the performance of their Jeeps as the internal computer sought to balance battery load. This meant we weren't getting the MPG advertised and promised. We also received a warranty extension of unlimited miles and unlimited years. BUT, the fine print says the battery will be replaced ONLY if the value of the vehicle is more than the cost to replace the battery. My jeep has lost $14,000 in value in less than a year while I put less than 10,000 miles on it. The dealer has had my vehicle for a month and confirmed the hybrid battery is the problem. They have ordered a new one, but the new ones have the same defect. Owners are also seeing additional electrical faults after a hybrid battery replacement.

NHTSA complaint #11762808 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Check engine light on, electric mode unavailable and AC not working. Then the vehicle forced itself into park while reversing to be towed to the dealer and died in the street. These vehicles are dangerous because there is no warning when they stop working. They just stop - sometimes in traffic or the middle of the street. With 68C, we were led to believe that only some batteries would have issues and that the installed software would monitor battery health. What we began to see was the batteries were structurally deficient and ALL batteries would fail at some point. The software was designed to shut the vehicle down if it detected a fault. Post 68C recall, many owners experienced a decrease in the performance of their Jeeps as the internal computer sought to balance battery load. This meant we weren't getting the MPG advertised and promised. We also received a warranty extension of unlimited miles and unlimited years. BUT, the fine print says the battery will be replaced ONLY if the value of the vehicle is more than the cost to replace the battery. My jeep has lost $14,000 in value in less than a year while I put less than 10,000 miles on it. The dealer has had my vehicle for a month and confirmed the hybrid battery is the problem. They have ordered a new one, but the new ones have the same defect. Owners are also seeing additional electrical faults after a hybrid battery replacement.

NHTSA complaint #11762808 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On approximately 95% of my driving trips, my 2024 Jeep Wrangler 4xe suddenly and unpredictably loses acceleration or drive power. When I press the accelerator, the vehicle does not respond or accelerate normally. A warning then appears stating that electric mode is unavailable. After several seconds, the vehicle begins operating normally again. There is no apparent pattern, and this has occurred while traveling approximately 50 to 70 mph. The malfunction appears to involve the hybrid propulsion or power-control system. The vehicle is available for inspection. It is included in FCA Recall A7ululo:\/\/A nawe7Cl7C (NHTSA Campaign 25V-710), which concerns loss of drive power associated with an over-the-air software update. No remedy is currently available. This condition putssafety because I cannot rely on the Jeep to accelerate or maintain power when needed. At highway speeds, it could prevent me from responding to traffic, merging safely, or avoiding a hazard. I have stopped driving the Jeep on highways whenever possible and use back roads instead. The dealership has not yet reproduced or diagnosed this specific problem, although the symptoms are consistent with Recall A7C. The vehicle has received service for other recalls and is awaiting an engine replacement under a separate recall. It has not been inspected by police, insurance representatives, or an independent repair facility for this issue. There is generally no warning before the loss of acceleration. The “Electric Mode Unavailable” message appears after the malfunction begins, and normal performance returns several seconds later.

NHTSA complaint #11762591 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Intermittent delayed/loss of acceleration when accelerator is depressed, along with abnormal switching between electric and gasoline propulsion. Symptoms began after recall 68C was performed. I was on all electric at the time going 40 mph when compressing the accelerated did not work and the car seemed to slow for a few seconds before it engaged. I have roughly 15,500 miles on the Jeep and got the 68C done last fall.

NHTSA complaint #11762315 — an unverified report by a vehicle owner.

ENGINE

Intermittent delayed/loss of acceleration when accelerator is depressed, along with abnormal switching between electric and gasoline propulsion. Symptoms began after recall 68C was performed. I was on all electric at the time going 40 mph when compressing the accelerated did not work and the car seemed to slow for a few seconds before it engaged. I have roughly 15,500 miles on the Jeep and got the 68C done last fall.

NHTSA complaint #11762315 — an unverified report by a vehicle owner.

STEERING

I left my home for work on XXX. I noticed a lack of propulsion upon stepping on the gas & air conditioning blowing warm air. At a stoplight ([XXX] and [XXX] in [XXX]), I attempted to restart the vehicle in hopes that a reset may fix any issues. What I found was that my vehicle would not restart and I could not remove it from park in a busy intersection. After 30 minutes of trying, I was able to get it to turn on and move to the Burger King parking lot. A tow truck arrived and took me to the [XXX] Valley Chysler Dodge Jeep Ram dealer. They told me it would take until Tuesday XXX to look at it. They could not offer me a loaner nor a rental vehicle. They called on XXX and said it was a battery defect and may take weeks to repair. To date, my vehicle with 27,000 miles have been in for four separate recalls, citing lack of propulsion, risk of battery fire. Zero accidents. I no longer feel safe driving the vehicle after recalls: "the 2.0 engine may be contaminated with sand from the casting process ... leading to catastrophic engine failure." "firmware software...may cause loss of drive power which can cause a vehicle crash." "The high voltage battery may become damaged during normal vehicle operation ... advising owners to park away from structures or other vehicles" "Electric Hydraulic Power Steering Pump may have electrical issue ... may lead to a fire." The manufacturer and dealer are offering minimal insight or restitution for my experience or safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11762272 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I left my home for work on XXX. I noticed a lack of propulsion upon stepping on the gas & air conditioning blowing warm air. At a stoplight ([XXX] and [XXX] in [XXX]), I attempted to restart the vehicle in hopes that a reset may fix any issues. What I found was that my vehicle would not restart and I could not remove it from park in a busy intersection. After 30 minutes of trying, I was able to get it to turn on and move to the Burger King parking lot. A tow truck arrived and took me to the [XXX] Valley Chysler Dodge Jeep Ram dealer. They told me it would take until Tuesday XXX to look at it. They could not offer me a loaner nor a rental vehicle. They called on XXX and said it was a battery defect and may take weeks to repair. To date, my vehicle with 27,000 miles have been in for four separate recalls, citing lack of propulsion, risk of battery fire. Zero accidents. I no longer feel safe driving the vehicle after recalls: "the 2.0 engine may be contaminated with sand from the casting process ... leading to catastrophic engine failure." "firmware software...may cause loss of drive power which can cause a vehicle crash." "The high voltage battery may become damaged during normal vehicle operation ... advising owners to park away from structures or other vehicles" "Electric Hydraulic Power Steering Pump may have electrical issue ... may lead to a fire." The manufacturer and dealer are offering minimal insight or restitution for my experience or safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11762272 — an unverified report by a vehicle owner.

ENGINE

I left my home for work on XXX. I noticed a lack of propulsion upon stepping on the gas & air conditioning blowing warm air. At a stoplight ([XXX] and [XXX] in [XXX]), I attempted to restart the vehicle in hopes that a reset may fix any issues. What I found was that my vehicle would not restart and I could not remove it from park in a busy intersection. After 30 minutes of trying, I was able to get it to turn on and move to the Burger King parking lot. A tow truck arrived and took me to the [XXX] Valley Chysler Dodge Jeep Ram dealer. They told me it would take until Tuesday XXX to look at it. They could not offer me a loaner nor a rental vehicle. They called on XXX and said it was a battery defect and may take weeks to repair. To date, my vehicle with 27,000 miles have been in for four separate recalls, citing lack of propulsion, risk of battery fire. Zero accidents. I no longer feel safe driving the vehicle after recalls: "the 2.0 engine may be contaminated with sand from the casting process ... leading to catastrophic engine failure." "firmware software...may cause loss of drive power which can cause a vehicle crash." "The high voltage battery may become damaged during normal vehicle operation ... advising owners to park away from structures or other vehicles" "Electric Hydraulic Power Steering Pump may have electrical issue ... may lead to a fire." The manufacturer and dealer are offering minimal insight or restitution for my experience or safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11762272 — an unverified report by a vehicle owner.

ENGINE

Vehicle engine light comes on and says loss of power restart engine. Dealer found no codes and no repairs were made. This is the second occurrence.

NHTSA complaint #11760555 — an unverified report by a vehicle owner.

POWER TRAIN

Driving the vehicle and it had uncontrolled acceleration. The wipers went on and multiple lights went on, engine, brakes to name a few. The brake peddle did work. Picture below was after incident and not all the lights.

NHTSA complaint #11760178 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Driving the vehicle and it had uncontrolled acceleration. The wipers went on and multiple lights went on, engine, brakes to name a few. The brake peddle did work. Picture below was after incident and not all the lights.

NHTSA complaint #11760178 — an unverified report by a vehicle owner.

STEERING

Driving the vehicle and it had uncontrolled acceleration. The wipers went on and multiple lights went on, engine, brakes to name a few. The brake peddle did work. Picture below was after incident and not all the lights.

NHTSA complaint #11760178 — an unverified report by a vehicle owner.

POWER TRAIN

On August 26, 2026, my 2024 Jeep Wrangler 4xe, with approximately 32,000 miles, experienced a sudden loss of power while my family and I were driving. The vehicle lost power in an intersection, creating a serious safety hazard with surrounding traffic. We were stranded until help arrived, and the vehicle had to be towed because it would not restart. Before the loss of power, the A/C stopped blowing cold air. The check-engine light came on, dashboard components and warning indicators began flashing, the battery warning light appeared, and a “Service Charging System” warning was displayed. This was not simply an inconvenience. The sudden loss of power left us unable to move the vehicle in an intersection and created a significant risk of being struck by another vehicle, potentially causing serious injury or death. I am a military veteran, and this incident caused a severe stress and trauma response because I believed my family's safety and my life were in danger. I am requesting that NHTSA investigate whether this incident is related to a safety defect involving the charging system, electrical system, hybrid propulsion system, battery system, power electronics, software, or another component capable of causing sudden loss of motive power. I understand NHTSA has previously investigated loss of motive power involving Jeep Wrangler 4xe vehicles. I am reporting this incident so it can be included in NHTSA's safety data and evaluated for a possible broader safety defect. I can provide the VIN, towing records, photographs/videos of the warnings, diagnostic trouble codes, dealership findings, and repair records. I respectfully request that NHTSA document and investigate this safety complaint and determine whether further action or a safety recall is warranted.

NHTSA complaint #11759864 — an unverified report by a vehicle owner.

STEERING

My year 2024 jeep had severe "death wobble" when driving over 60mph just over a minor bump, and it was over the horizontal metal rails on a long bridge. Dealership just replaced the steering damper, the car still loses control over small bumps when driving over 60mph. It's really scary when the bump happens at a curve on freeway. The dealership refuses to look over any other possible causes but to charge me $200 for tire balancing. My car has never taken the off road and never hit anything before. My previous 2009 jeep NEVER had death wobble issues with normal driving.

NHTSA complaint #11759722 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On August 26, 2026, my 2024 Jeep Wrangler 4xe, with approximately 32,000 miles, experienced a sudden loss of power while my family and I were driving. The vehicle lost power in an intersection, creating a serious safety hazard with surrounding traffic. We were stranded until help arrived, and the vehicle had to be towed because it would not restart. Before the loss of power, the A/C stopped blowing cold air. The check-engine light came on, dashboard components and warning indicators began flashing, the battery warning light appeared, and a “Service Charging System” warning was displayed. This was not simply an inconvenience. The sudden loss of power left us unable to move the vehicle in an intersection and created a significant risk of being struck by another vehicle, potentially causing serious injury or death. I am a military veteran, and this incident caused a severe stress and trauma response because I believed my family's safety and my life were in danger. I am requesting that NHTSA investigate whether this incident is related to a safety defect involving the charging system, electrical system, hybrid propulsion system, battery system, power electronics, software, or another component capable of causing sudden loss of motive power. I understand NHTSA has previously investigated loss of motive power involving Jeep Wrangler 4xe vehicles. I am reporting this incident so it can be included in NHTSA's safety data and evaluated for a possible broader safety defect. I can provide the VIN, towing records, photographs/videos of the warnings, diagnostic trouble codes, dealership findings, and repair records. I respectfully request that NHTSA document and investigate this safety complaint and determine whether further action or a safety recall is warranted.

NHTSA complaint #11759864 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On August 26, 2026, my 2024 Jeep Wrangler 4xe, with approximately 32,000 miles, experienced a sudden loss of power while my family and I were driving. The vehicle lost power in an intersection, creating a serious safety hazard with surrounding traffic. We were stranded until help arrived, and the vehicle had to be towed because it would not restart. Before the loss of power, the A/C stopped blowing cold air. The check-engine light came on, dashboard components and warning indicators began flashing, the battery warning light appeared, and a “Service Charging System” warning was displayed. This was not simply an inconvenience. The sudden loss of power left us unable to move the vehicle in an intersection and created a significant risk of being struck by another vehicle, potentially causing serious injury or death. I am a military veteran, and this incident caused a severe stress and trauma response because I believed my family's safety and my life were in danger. I am requesting that NHTSA investigate whether this incident is related to a safety defect involving the charging system, electrical system, hybrid propulsion system, battery system, power electronics, software, or another component capable of causing sudden loss of motive power. I understand NHTSA has previously investigated loss of motive power involving Jeep Wrangler 4xe vehicles. I am reporting this incident so it can be included in NHTSA's safety data and evaluated for a possible broader safety defect. I can provide the VIN, towing records, photographs/videos of the warnings, diagnostic trouble codes, dealership findings, and repair records. I respectfully request that NHTSA document and investigate this safety complaint and determine whether further action or a safety recall is warranted.

NHTSA complaint #11759864 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

My 2024 Jeep Wrangler 4XE plug-in hybrid had the 68C recall performed at a Jeep Dealer. My vehicle was working flawlessly prior to this recall. After the recall was performed, the vehicle hybrid battery system now loses power when accelerating. For example, driving 45 MPH in electric mode on a level road for a minute causes the speed to reduce regardless of acceleration, with the exception of flooring the accelerator pedal which causes a surge of power from the gas engine, causing the vehicle to lurch forward. This creates an unsafe condition on the roadway as the vehicle cannot be reliably controlled. Often times now, the gas engine will surge when a vehicle is in front of me causing me to have to brake suddenly to avoid a collision. This problem persists with every drive under variable conditions. There are no warning lamps or messages besides, "electric mode temporarily unavailable," before it surges. The dealer has not re-inspected the vehicle since the service advisor told me after the recall, the vehicle will continuously assess the battery. He further stated if even the slightest problem is detected, the vehicle will shut down completely and I would need to get the vehicle towed. I find this recall solution to be totally unacceptable and unsafe for myself, my family, and other vehicles on the roadway. This situation needs to be investigated and Jeep should make this right for its customers.

NHTSA complaint #11759324 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My 2024 Jeep Wrangler 4XE plug-in hybrid had the 68C recall performed at a Jeep Dealer. My vehicle was working flawlessly prior to this recall. After the recall was performed, the vehicle hybrid battery system now loses power when accelerating. For example, driving 45 MPH in electric mode on a level road for a minute causes the speed to reduce regardless of acceleration, with the exception of flooring the accelerator pedal which causes a surge of power from the gas engine, causing the vehicle to lurch forward. This creates an unsafe condition on the roadway as the vehicle cannot be reliably controlled. Often times now, the gas engine will surge when a vehicle is in front of me causing me to have to brake suddenly to avoid a collision. This problem persists with every drive under variable conditions. There are no warning lamps or messages besides, "electric mode temporarily unavailable," before it surges. The dealer has not re-inspected the vehicle since the service advisor told me after the recall, the vehicle will continuously assess the battery. He further stated if even the slightest problem is detected, the vehicle will shut down completely and I would need to get the vehicle towed. I find this recall solution to be totally unacceptable and unsafe for myself, my family, and other vehicles on the roadway. This situation needs to be investigated and Jeep should make this right for its customers.

NHTSA complaint #11759324 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

In June 2026 the 2024 Jeep Wrangler Sahara 4xe power shut down along with service engine light in two seperate instances while my son was driving at highway speed. I made the dealership aware and had the vehichle checked out. They said nothing wrong with vehichle. On July 25 2026 I was driving vehichle on highway and cruise control came on by itself along with service engine light. I had no power to accelerate. I had to pull over and shut car down before proceeding. I brought the vehichle to Paul Bailey dealership and they grounded the car on 8/7/2026 when Stellantis agreed to pay for a rental car.

NHTSA complaint #11758884 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

In June 2026 the 2024 Jeep Wrangler Sahara 4xe power shut down along with service engine light in two seperate instances while my son was driving at highway speed. I made the dealership aware and had the vehichle checked out. They said nothing wrong with vehichle. On July 25 2026 I was driving vehichle on highway and cruise control came on by itself along with service engine light. I had no power to accelerate. I had to pull over and shut car down before proceeding. I brought the vehichle to Paul Bailey dealership and they grounded the car on 8/7/2026 when Stellantis agreed to pay for a rental car.

NHTSA complaint #11758884 — an unverified report by a vehicle owner.